Petit Palace Arturo Soria

Staf friendly and courteous.

Migell at front desk on night duty was amazing. Thank you Migell.

Family friendly, good breakfast, comfy bed, clean , spacious, excellent staff

Nos encantó!

NA

muy buena la estadia

When I arrived to the room it was clean but the tv wasn't working. The cabinet door for the refrigerator was loose as it was missing a screw. They fixed quickly the tv but never the cabinet door. I also had problems when I arrived early in the morning as I thought I could sleep in the sofa for a couple of hours before checkin opened in the lobby but it was very difficult as the sofa were uncomfortable. I had previously spoken to reception the day before in the night about when I would arrive as my flight got delayed to try to see if I could have a room only to sleep for a couple of hours before check in and they gave me a price of $198 and when I checked online it was for $134. When I tried to buy the booking online I couldn't complete it as my flight took off and there was no internet. The room I found online was a family room. I explained my situation to the front desk when I arrived and they charged me 2 rooms as they said there was no family room available at extremely high price of around $244 just to sleep for a couple of hours the same day I had a booking that I would check in at 2pm as we arrived at 4am. After talking a long time with the manager he discounted around $20. I don't think it was fair that they charged so much for rooms that I only used for a couple of hours after explaining my situation and showing them the price I found online. When they gave us the room it was 2 twin beds together which was uncomfortable in the morning to sleep as they would separate.

Extremely friendly and kind welcome by Elena. Spacious rooms. Fully recommended.

Ok

Great experience, Don Chema is a wonderful host.

The staff, particularly Elena, provided exceptional service, going above and beyond to accommodate us. Elena deserves 5 stars. We will definitely stay at this hotel again; the included breakfast was plentiful and delicious.

Clean facility and friendly staff

I loved the breakfast they serve every morning. They have lots of fruits and an extensive yogurt bar. My only complaint is the bedroom size for 4 people. There is only 1 king size bed, the other bed is a pullout couch, which takes away a lot of walking space when being used.

Delicious breakfast

Bed was very comfy, with very comfy pillows. Breakfast was very good. Bathroom and the room in general was very clean. Housekeeping was good.

The hotel was OK, for one night. I have been in better hotels (more modern, cleaner, more perks) for the same price.

AC on 3rd floor room barely worked; other than that staff and hotel was very good.

Just stayed one night, but we walked to the metro station 2 minutes away and went to Plaza Mayor and Gran Via. It includes breakfast buffet.

Nice hotel with very good staff. One block from the Metro and with neighborhood shops, tavernas and restaurants nearby.

Excellent breakfast, super close to airport, easy/ free parking, great for a family.