Room Gran Vía

Location, breakfast, staff - all perfect.

Location, location, location. Big restroom/shower facilities. Room is very small

Tenía un olor muy fuerte a humedad y los baños siempre olían mal

Very nice staff

Nice room design, but the heat didn't work... Room was very cold. Very good location, friendly staff, quiet environment.

The place overall was good, the best this is the location and the living area.

Cleaned room, great staff and perfect location. I loved it.

Well located. Hostel is fair for the price.

Great convenient location and huge room

The locker not good

Average, large and busy hostel at one end of Grand Via. It’s a great location and staff are good, but the hostel itself is average. Dorm beds have privacy curtains which is great, plus a light, ledge and socket. Shared bathroom facilities are clean and functional. For once, a towel is provided without an additional charge. There is a large communal area, but annoyingly there is no kitchen area. So there are no communal fridges to keep your drinks or food cool in hot weather, and no way to prepare any food. In a hostel of this size, they should have some form of kitchen or refrigerators. Overall it’s a good base to explore for a night or two, but probably not the best for backpackers.

¡Una experiencia inolvidable por un precio increíble! Este hotel superó por completo mis expectativas. Por el precio que pagamos, recibimos muchísimo más de lo esperado. Para nuestra sorpresa, nos ofrecieron un *upgrade a una suite*, lo que elevó la experiencia y realmente marcó la diferencia en nuestro viaje. El *personal fue excepcionalmente amable y atento*. En varias ocasiones necesité un cargador y no dudaron en prestármelo, lo cual fue un gran gesto de hospitalidad. Quiero hacer una *mención especial a Richard (creo que era su nombre)*, quien nos atendió con una actitud excelente. Nos contó que es de Venezuela, y se nota que pone pasión en lo que hace. ¡Un verdadero ejemplo de buen servicio! Sin duda volvería y recomendaría este lugar a cualquiera que busque calidad, comodidad y atención impecable sin gastar una fortuna y con la mejor ubicación en Madrid!

Overall a great stay at an affordable pricCentrally located so it’s completely walkable. It needs some minor maintenance in the big women’s bathroom. The electric plugs were not working, so couldn’t use the hair dryer or hand dryer. That said there are two other smaller bathrooms where you can. The cleaning staff was great, they cleaned daily. I know because I stayed 4 nights. It’s also probably one of the only hostels that has 2 bed bunk bed dorms for women (that means it’s only you and one other woman). It seems a lot of people go for a the night so I didn’t really meet anyone. Ifyou’re looking for a hostel that has a community vibe, this might not be it. Or maybe it happens when you stay in rooms with more people. The staff was very attentive and diligent. Willing to help and guide you in the right direction to whatever you needed. The elevators worked, it has AC (although it still felt warm for my liking in the room)) the lobby is the coldest place you can be in Central Madrid. They had a pretty good lounge area to eat and work, mostly for that purpose. Didn’t spend a lot of time there, but it’s what I saw. They also hold your luggage for a fee if you check out and need that service. On the maintenance side it could also do with a magic eraser on the walls or a fresh coat of pain. The charger ir in the entrance where the staid go to the next floor could be changed to a newer one or use a deep clean. But it is still the coolest place in town!

Very good for short stay. Quiet and clean.

I tried this hostel for the first time, an enthusiastic receptionists told me it would be the greatest I've stayed ever, which I challenged jokingly, here are the reasons why my stay was not good and what you can expect. Pros: - Location is fantastic, close to the bus stop to the airport, right at the beginning of Gran via. - Staff is friendly - Building feels in good condition, it was well insulated from outside noise or at least my side of the building. - Wifi is fast (when it works, check cons) Cons: - The mattress clearly needs a replacement, the pillow needed a replacement 5 years ago, quite uncomfortable. - Doors slam quite bad and wake you up. - Toilets are limited depending on the side of the building you are in. - The main common area has a terrible power outlet distribution and layout. - The "kitchen" area had not much at all, they had a problem with the kettle and didn't get a replacement in 2 days so no hot water, the cold water was often empty. - The wifi went down on my second day at 2pm, I left the following day at 11am the wifi was still down. You can't have doors that slam so badly, it is really that bad, plus, my room was next to aa bathroom and it was quite noisy too. The wifi situation I don't knowhow common is, I was probably unlucky but you can't afford nearly 24h (or more) without wifi. You can't take days to replace a kettle, walk 15' and buy one from El Corte Ingles. Not recommended from me, only a short stay if you are lucky with room.

Great location Friendly helpful staff Nice rooms and common areas

The room was very uncomfortable to get around, there was no hook to hang towels. No mirror. I only needed the place for few hours to sleep, but i would not book it again to stay for longer stays.

Loved this hostel! Clean and perfect location!

Great location for center sights and Atocha/transport, good WiFi, comfortable bed, towel and lock included

Nothing bad to say about everything was fantastic