Hotel Ambassador Zermatt

Great staff and property

Staff were friendly. Breakfast was pretty good. Room was clean and had great view towards Matterhorn. And super close to the train station.

Staff very helpful and the Mountain View is great

Amazing location. Just 5 min walking from the train station. Restaurant, food was really good!

Free buffet breakfast is good.Two of my friends had birthdays and I asked them if they could prepare a birthday cake.They did and with balloons.Our room with balcony has a view of Matterhorn ,it’s so beautiful.The staff are very friendly and helpful.We even had a dinner at their hotel.

The location is super convenient, very close to train station which makes it very easy for us to travel with luggages; close to all jids of transportations for skiing and walking distance to the cemter of village. Hotel itself is very comfortable with great layout and good storage in the room. Fantastic breakfast selections and the onsite ski rental makes it very easy for us.

Hôtel was in an excellent location. Having the ski rental on site was lovely. There was not a gym. The hotel room was great but the beds were very hard.

Skii easily accessible for beginners and advanced. Hotel was location 1 min walk from the train station. Staff were fantastic. I will always choose to stay here.

Amazing staff! Clean room and hotel and super close to the Gornergrat train!

We tried the restaurant, very expensive and the food was not good . You are better finding a different restaurant in town. The room was ok nothing spectacular, . The location was good close to the train station and downtown .Staff could be more friendly. The hotel did not have a big place to just sit down and relax , they have a small living room. I was expecting more for the money we paid

Lovely

clean and nice room. nice staff and great breakfast and pool/spa!

Just going to say ...amazing! Great location near train station, superb rooms with stunning views, great spa facilities and perfect breakfast to start the day. Already looking forward for next years visit.

Good location, large room, nice breakfast

Great room. Clean and lovely view.

The hotel was nice and comfortable.

Room was clean. Breakfast was fabulous.

The hotel is updated and well appointed. The rooms are small but optimized with storage. We had adjacent rooms with our teenage girls that connected along the outside balconies. The hotel is near the train station which was great upon arrival and departure. There is minimal noise from the train station that I only heard when the balcony door was ajaf. So, if you are a light sleeper, then request a room away from that section. The staff and breakfast were great.

Excellent

We stayed at Hotel Ambassador several years ago during COVID and felt it was only fair to give it another try. This trip was especially meaningful because we were celebrating our honeymoon, but unfortunately nothing was done to make the stay feel special, even after we mentioned the occasion to staff. Check-in was also disappointing. We arrived an hour early after 24 hours of travel and were told to return at the normal check-in time, which we completely understood. However, when we came back, our room still wasn’t ready. The “five minute wait” turned into an hour. We were also told our luggage would be waiting in the room, but when we arrived it wasn’t there. Only half of our bags were delivered after we called, and I eventually had to go downstairs to retrieve the rest because staff didn’t know which bags were ours. I also left an item on the breakfast table and was disappointed to learn that it was either discarded or stolen from lost and found bc it was left on the counter for anyone to grab. Breakfast itself did not feel like 4 star quality and felt more in line with a 2–3 star hotel. We also paid extra for a “Matterhorn view,” but the view was minimal and not worth the upgrade. On a positive note, the staff members were very friendly, and the location of the hotel was great. If we were to go back to Zermatt again, we’d definitely opt to stay somewhere else.