Ban's Diving Resort

I have never felt more unsafe in a hotel. We booked this hotel for 1 night(thank god) and when we arrived they told us we have booked a jungle resort room which is furthest away from the beach which was fine as they ran a shuttle. We then got in the shuttle which took us over 1km away from the beach and all the facilities in the jungle above all the workers houses. We constantly smelt cooking etc. and there was bags of rubbish just on the paths all over the resort. The bit behind the entrance to our room also had loads of piles of rubbish everywhere. The room was extremely dated and wasn't clean, the shower had marks all over it and their was a drying rack box that was all dirty with random plates and cutlery that has been washed and forgotten to put away. We messaged Expedia to complain about the dirt of the resort and the 1km distance to the beach that we weren't informed of when booking and they phoned the hotel to ask them to sort it. A women arrived at our door banging it down shouting "it's me". When we opened the door she was angry and shouted "what's the problem" we explained about the dirt etc, and she rolled her eyes and said well if you want near the beach then you can go to reception and pay 60-80£ to upgrade. Then started shouting at us saying what do you want us to do? We said it's fine then as it's only 1 night and we are not willing to pay. After this about 20 minutes we heard more banging on our door and shouting and opened it and it was 3 young children.

Well the grounds are really exceptional. What a view from our hilltop room! Watch out for the mosquitoes. Lots of food options. We had some good dives, especially Sail Rock. I recommend a scooter rental if you stay up on the hill. We had a hard time Rea hing the operator and the folf art shuttle at times

Pretty basic but met our needs. Thank you x

C’est dommage, sur un séjour de 40 jours en Thaïlande, c’est le seul hôtel où les employés semblent tellement désabusés… on ne réussit pas à avoir un sourire… voir même ils nous ignorent quand on les salut. Le resto déjeuner, délicieux, vue magnifiques mais ambiance gâchée par l’attitude du personnel, on semble les déranger et on n’a pas été habitué à ce genre d’accueil froid en Thailande.

Ban’s is centrally located in Koh Tao. I liked everything about the experience staying there. Primarily as divers, we loved the convenience of getting on speed boats right in front of the property.

We upgraded our room easily and really enjoyed our stay.

We booked the hilltop view and it was an amazing view of the ocean with a balcony! It was a little bit of a walk up hill every night but it was a great price for the location, view and size of the room. Breakfast was amazing as well. Right on the water with good views and lots of food options. Very central on Sairee Beach.

Beautifully kept property. Beautiful pool. Great room, clean and decorated great. Bed was comfy and linings felt very quality . Highly recommend.

Overall, I was satisfied with my stay. The people in the reservations room that they direct you towards right away were a little rude and then hid behind a language barrier when asked for clarification. Front desk staff refused to honor a discount on room cost becaus when I signed up for 3 diving certifications “because I booked through Expedia” and then proceeded to charge me full price directly. Giving four stars overall because my diving instructor shout out to Hampus was phenomenal. Giving four stars overall because my diving instructor - shout out to Hampus - was phenomenal; however, if I were to return, I wouldn’t stay here again because there are other potentially more modern options around.

We had a good stay at Ban’s Resort, the service was excellent and we would definitely come back.

While we didn’t have hot water for showers a few times, we loved everything else.

Great location!

Wonderful staff. Lovely hotel.

Great hotel

The jungle house room was very clean, spacious had a balcony and the shower pressure was very good. This was our last night in Koh Tao and we returned the scooter that we had rented for five days. Our jungle house room was so far from the reception and they were extremely rude when they had to give you a lift in a golf cart to the other end to reach your room. People at reception were extremely rude and dismissive which is a shame because the hotel is a very nice hotel however too big especially if your room is far away and the only way down is by moped or golf cart.

I went for a long weekend and ended up staying a month.

Amazing room and staff. Throughly enjoyed my stay and would highly recommended to anyone looking to stay in koh Tao

We had a room up high on the other side of the road. We had a beautiful view and the gardens were beautiful. We were far away from the crowds and parties. Quite a walk up and the guys with the golf carts seemed to be very inconvenienced if you asked for a ride up. The breakfast was good except the coffee it was instant. If you are not going there to learn to dive or dive I wouldn’t stay.

Excellent value. Centrally located on the main area of the island, Sairee Beach

Lovely place and a lovely team of people looking after the place. Thoroughly enjoyed breakfasts and it being right next to fishbowl was highly convenient