Citygate Kamala Resort & Residence

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8,0
Pleasant
167 reviews

What Guests Say About Their Stay

Wissarut

8,5
/ 10
Good room, good service, delicious food, coffee is not worth the price.
See original

Alexander

10,0
/ 10
Great stay. Clean tidy rooms with everything needed. Location close to beach and good central location to visit other areas of the island.

Adnan

10,0
/ 10
I would hope for a frequent shuttle schedule assigned, otherwise it is a bit hustle to get to the main street spots. I used on-site Spa, very good, 7th floor club, a swimming pool with a nice F&B attached, very nice overlooking view too. Thank you!

Alison

10,0
/ 10
We were in Kamala to celebrate my 60th birthday for 6 nights and it was one of the best travel experiences of my life. The accommodation was apartment style with spacious and separated kitchen, living, bathroom, bedroom and balcony areas. I travelled with 2 girlfriends and we each had our own room. Management tried to do the right thing by situating us in the same complex within close proximity of each other, however there was an adjacent property where earthworks were taking place so there was a lot of construction noise. We asked the wonderful team at reception if we could be moved which they accommodated on our second day so we weren’t inconvenienced in any way as the noise ceased promptly at 5pm. The breakfasts were scrumptious, there were plenty of pools to choose from, but our favourite was the New York rooftop bar and pool where we enjoyed cocktails and the best pizza any of us had ever had. There's a regular tuk tuk shuttle to Kamala Beach arriving there in less than 5 minutes but when one of them was booked out the driver happily came back to collect us outside of the scheduled time. It was only a 10-15 minute walk anyway with the village markets and lots of shops and eateries. Transport to other areas was easily accessible and economical using Grab, and we took advantage of that to go to the main shopping mall about 35 minutes away, as well as one of the best restaurants in Patong where we celebrated my actual birthday over dinner. The spa was absolutely glorious.
In the Area
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71/21 Moo.3 Kamala Beach, Kathu, Kamala, Phuket, Kamala, Kathu, Phuket, Thailand, 83150

Main Facilities

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This accommodation offers:
Outdoor pool
Poolside bar
Swimming pool
Laundry service
Parking
Airport transfer
Restaurant
Elevator
Garden
Citygate Kamala Resort & Residence is a 5-star hotels that has been welcoming guests since 2019. It was previously known as City Gate Residence Resort and Medical Center Phuket. The accommodation went through a renovation in 2020. Citygate Kamala Resort & Residence is part of Independent under Independent. There are 388 rooms spread across 8 floors.
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What's around Citygate Kamala Resort & Residence

71/21 Moo.3 Kamala Beach, Kathu, Kamala, Phuket, Kamala, Kathu, Phuket, Thailand, 83150
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Discover More About Citygate Kamala Resort & Residence

General Information

Citygate Kamala Resort & Residence is a 5-star hotels that has been welcoming guests since 2019. It was previously known as City Gate Residence Resort and Medical Center Phuket. The accommodation went through a renovation in 2020. Citygate Kamala Resort & Residence is part of Independent under Independent. There are 388 rooms spread across 8 floors.

Location

Located at 71/21 Moo.3 Kamala Beach, Kathu, Kamala, Phuket in Kathu District, Thailand. Those looking to explore will find ศาลหลักเมือง บ้านเมืองใหม่, Patong Beach, and Nai Harn Beach nearby.

Facilities & Amenities

Citygate Kamala Resort & Residence has Outdoor pool, Poolside bar, Swimming pool, Laundry service, Parking, and more.

Business Facilities

For guests traveling for work, Citygate Kamala Resort & Residence has Conference room available on-site.

Dining

Guests can stop by the café.

Contact

Email: fom@citygatekamala.com
Phone number: +66910422623

All facilities in Citygate Kamala Resort & Residence

Facility

  • Outdoor pool
  • Poolside bar
  • Swimming pool
Others Citygate Kamala Resort & Residence
Others

Food and Drinks

  • BREAKFAST_AVAILABLE
  • Continental breakfast
  • Poolside bar
  • Cafe

Things to Do

  • Massage
  • Garden
  • Library
  • Outdoor pool
  • Spa

General

  • Parking
  • Terrace
  • Rooftop terrace

Public Facilities

  • Elevator
  • SAFE_DEPOSIT_AT_FRONT_DESK
  • Room service
  • Restaurant

Transportation

  • Airport transfer

Hotel Services

  • CONCIERGE_SERVICES
  • Laundry service
  • Tours
  • _24H_SECURITY
  • _24_HOUR_FRONT_DESK

Connectivity

  • WIFI_ACCESS
  • WiFi in public area

Business Facilities

  • Conference room

Shuttle Service

  • Airport transfer

Accommodation Policy & General Information in Citygate Kamala Resort & Residence

Check-in/Check-out Time

Check-in time: 15:00
Check-out time: 12:00

General Check-in Instructions

Early Check-in Policy
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.

Late Check-out Policy
You're allowed to check-out past the accommodation's check-out time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Citygate Kamala Resort & Residence
388
Number of floors in Citygate Kamala Resort & Residence
8
Another facilities in Citygate Kamala Resort & Residence
BREAKFAST_AVAILABLE, Continental breakfast, Poolside bar, Cafe, Massage

Frequently asked question in Citygate Kamala Resort & Residence

What is normal check-in & check-out time at Citygate Kamala Resort & Residence?
The standard check-in time at Citygate Kamala Resort & Residence is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Citygate Kamala Resort & Residence provide breakfast?
Yes, Citygate Kamala Resort & Residence provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Citygate Kamala Resort & Residence?
Citygate Kamala Resort & Residence is a 5.0-star hotel.
How many floors does Citygate Kamala Resort & Residence have?
Citygate Kamala Resort & Residence has 8 floors.
How many rooms are available at Citygate Kamala Resort & Residence?
Citygate Kamala Resort & Residence has 388 rooms in total.
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More Reviews from Other Guests in Citygate Kamala Resort & Residence

7,8
Pleasant
From 134 reviews
Cleanliness

8,0

Room Comfort

8,4

Service and Facilites

8,0

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Traveler Reviews Citygate Kamala Resort & Residence

Number of reviews per page
20
40
Top reviews
Lily
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The internet connection on higher floors are spotty. There is a charge for every additional room amenities. We accidentally broke an idea coffee mug and got slapped with BHT 150 !!! Extra room key comes with a charge. However, the a la carter breakfast was excellent.
Alexander
10,0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Great stay. Clean tidy rooms with everything needed. Location close to beach and good central location to visit other areas of the island.
KIRK
icon-Family
Family
4,0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

the rooms wear great however the pool has tiles missing form the floor the walk way around the pool had broken lights and electrics exposed the pool lights wear green with algid the pool bar on the top floor had broken decking and looked tired and old the smell of weed around the pool was disgusting i have stayed hear three times and this will be my last The good points wear the staff wear great and very helpful Shame too see such a nice place start to fall into disrepair on the up side the staff wear great and helpful
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Adnan
icon-
10,0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

I would hope for a frequent shuttle schedule assigned, otherwise it is a bit hustle to get to the main street spots. I used on-site Spa, very good, 7th floor club, a swimming pool with a nice F&B attached, very nice overlooking view too. Thank you!
Filip
icon-Friends and Family with Friends
Friends and Family with Friends
8,0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

A bit unclear where to go all the time. Otherwise very Clean and great service
Alison
icon-with Friends
with Friends
10,0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

We were in Kamala to celebrate my 60th birthday for 6 nights and it was one of the best travel experiences of my life. The accommodation was apartment style with spacious and separated kitchen, living, bathroom, bedroom and balcony areas. I travelled with 2 girlfriends and we each had our own room. Management tried to do the right thing by situating us in the same complex within close proximity of each other, however there was an adjacent property where earthworks were taking place so there was a lot of construction noise. We asked the wonderful team at reception if we could be moved which they accommodated on our second day so we weren’t inconvenienced in any way as the noise ceased promptly at 5pm. The breakfasts were scrumptious, there were plenty of pools to choose from, but our favourite was the New York rooftop bar and pool where we enjoyed cocktails and the best pizza any of us had ever had. There's a regular tuk tuk shuttle to Kamala Beach arriving there in less than 5 minutes but when one of them was booked out the driver happily came back to collect us outside of the scheduled time. It was only a 10-15 minute walk anyway with the village markets and lots of shops and eateries. Transport to other areas was easily accessible and economical using Grab, and we took advantage of that to go to the main shopping mall about 35 minutes away, as well as one of the best restaurants in Patong where we celebrated my actual birthday over dinner. The spa was absolutely glorious.
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Michael
icon-with Partner
with Partner
8,0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Clean room.
margaret
10,0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Staff were great room was clean and breakfast was great
Robert
icon-with Partner
with Partner
6,0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The room is more worn than appears in website pictures. There is no vanity in bathroom only a sink which makes it hard to get ready for the day. Also no towel racks make it hard to know where to put your towels after a shower except the floor. Shower was weird, water sprayed everywhere, would get 1/4 of the bathroom floor wet while showering. Most everything else was fine. Wouldn’t recommend.
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Christopher J
icon-with Partner
with Partner
4,0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

No internet for entire stay. The entrance was lovely. but from there the whole hotel and amenities were extremely lacking. The buffet breakfast was fine, but choice limited if staying more than a few days. Pool so unhygienic it was disgraceful and missing large amounts of tiles, scum build up of many months along the water line. What looked like rust along the floor lighting in the pool. The rooftop pool was also full of scum and limescale built up on the water line, only 5 sun beds in that area. Also one of the pool lights was lying on the pool floor with the electric cable attached. Rusty screw holes visible. When pointed out to member of the staff, he said ‘ it’s no problem. It’s ok”. Mentioned to reception staff of poor quality/wifi, “so sorry”was the reply. Would definitely not recommend and would warn parents not to let children in the pool due to very poor hygiene. Very dated decor, in need of a total repaint and also forgot to mention building work on both sides of the hotel. One site only just started. Good location for walking to the beach.
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Jessica
icon-Leisure
Leisure
10,0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Clean, nice rooms, 3 pools, delicious breakfast! My husband left his phone outside when we were checking out, we contacted them and they sent in a cab for us all the way to the rassada pier- very much appreciated!!! We we able to make our connection to phi phi island- thank you!!
Ali
icon-Leisure with Friends
Leisure with Friends
10,0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Clean room, amenities and location
Bradley
icon-Friends and Family with Friends
Friends and Family with Friends
4,0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

The room is showing signs of wear. The breakfast was always cold. Terrible coffee in the room. Pool was rusty. Bartenders make up drink prices as they go. I would not be booking again.
Elgin
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

shower Water temperature inconsistent (i could not finish a 10 minute shower with hot water), old building, housekeepers very inexperienced (they left my room door unlocked and open after cleaning once, and anyone could have just come in and taken things. They also left their dirty cleaning rags in my room more than once. I stayed 5 nights.), good amount of space in the suite, pool area is nice, WiFi was poor and unacceptable, not generally a nice hotel but nice location, would not book here again.
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Iain
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Room was really clean and spacious. Good free shuttle down to the beach. Would definitely stay here again.
Jaen
icon-with Partner
with Partner
4,0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

The hotel feels neglected, receptionist are not welcoming and also do not respond to message or emails when asking questions days or weeks before your stay.
Sade
10,0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

The staff was nice and the room was excellent.
Alicja
8,0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Property is a condo rental with lobby counter 1.5 kms from Kamal Beach. Not many restaurants option in nearby . On the property grounds is a nice bakery with coffee shop plus lunch/dinner menu.
cy
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

breakfast was great. staff was very friendly and the suite was always kept tidy
Robert
icon-Leisure
Leisure
10,0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Awesome hotel Friendly helpful staff had a great time hopefully bring better weather with me next time
Number of reviews per page
20
40

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