Hôtel Samarons

This hotel is a nightmare. My belongings were stolen, including my phone and cash. The people at the reception didn’t care at all. I felt trapped and terrified. I had to beg to use a phone just to contact my family for help to leave. Never stay here — it’s unsafe and dishonest.

La personne a mon arrivé tardif n étais pas trop en forme je présume . pas trop d enthousiame pas trop engagente mais bon ca été rapide et facile et il a répondu a mes attentes.

It was great as always

The property is awesome, in a great location, always clean, great staff and security, nice quiet rooms, updated rooms and bath, with a perfect bed. The only reason we didn't give it 5 stars is because of the breakfast. Breakfast is to start at 6a, but when we arrived today between 6a-6:30, the food was still being set up for the buffet. Not even half the food, so the choices were slim as we couldn't wait. The drinks, water or juice were not available, the juice still had to be made, so that delayed being able to start eating. I love staying at the Samarons, but it's always the breakfast that holds it back.

Friendly staff

Staff were friendly and helpful. Room was large and had two sitting areas. Bathroom had a nightlight which was a thoughtful feature. Room service food was quick, reasonably priced and very good. Breakfast buffet was good. Housekeeping staff were very thorough each day.

Large spacious rooms, friendly staff, nice night light in bathroom, comfortable beds.

This is the worst hotel I have ever been in my life. I booked for 6 nights and couldn’t stay there because of I found hairs all over from bathroom tub to bed. Also smoke everywhere omg the lobby was full of smoke too this was insane. After talking to the frontal desk they agreed to refund my unused 5 nights and Omar promised to process refund with Expedia. Lies lies they refused to give my money back and until now. The hotel claims to be a 5 stars and once you get there you’ll see that their stars was taken away. The booked a suite and was given suite 305 the bedsheet feel itchy because I got there at 7pm couldn’t leave the same day. I ended up finding another hotel and left first thing in the morning. The hotel did not honor their promise to refund the remaining 5 nights. BECAREFUL PURE SCAM.

There was no kettle in the room

Me and my husband booked two nights with this hotel. Due to our flight being late we could not book into the hotel on time on the first day. We tried to call the hotel but no answer, we also tried to call hotels.com but as a British number kept taking our credit. We got to the hotel after an awful travel experience to find that the bed we should have been sleeping in at that very moment was booked for someone else and there were no more rooms for us. Because we didn’t check in on the first day our entire stay was cancelled by the hotel and we were not allowed a refund either. At that moment we were exhausted and furious because we couldn’t have a refund for a hotel stay that we didn’t even have, we were more concerned that it was 12pm at night and there were no hotels that we could check into. We were stranded in Tunis with no place to stay and both me and my husband were ill too. We ended up staying in a disgusting hostel just so we could be behind a locked door in the middle of the night. The stress that this hotel put us through is unbelievable especially after an awful journey to find that we couldn’t even stay there and the panic of thinking we would have to sleep on the street. This hotel is supposed to be one of the best in Tunis but far from it. They had no compassion and didn’t even have water to give us. We understand of course that there are policies in place for late check in but what could we have done? So disappointed, :( :(.

the hotel is good, rooms are clean and spacious , service is good. the downside is that the air condition is not working the room is hot, i told the reception about this issue but they didn't solve the problem and ignored me.

I arrived quite late having been ripped off by taxi driver from airport. Do not pay more than 10 in local currency ! Staff were pleasant and let me buy a bottle of wine for room as bar closed due to Ramadan. For same reason a free meal was unexpectadly delivered to room at about 10pm ! Couldnt get tv to work despite maintenance chap attending. No hot water for shower either.

it is very nice hotel over all clean, spacious rooms, the area is ok has many cafes and some restaurants, but the major problem is the disco on top of the hotel. you must reject any room in 5th floor otherwise u will dancing the whole night. even when I changed my room to the second floor I still can hear the drums shaking however not as bad. I would advice owners of this hotel to choose between customers of disco or customers of the hotel. breakfast was ok but not 5-star hotel level.

Not per the expectations not clean enough the stuff not discipline

The location is very good, the building is recent and rather modern

New hotel and nice location wonderful excellent staff

The cleaning maids stole my wallet which i had no cash or credit cards because of them. I also came to a room that had no toilet paper, and unplugged phone. Terrible experience.

We were waiting to leave as soon as posible.

Hotel it self is ok But last nigth they big problem with electrsity they do do not have stadby genertar with same time the water was out i thing they will ovid this in the futhr other are ok

good condition, very clean excellent customer service,