Asian Ruby Hotel & Apartment

Hotels
8,5
/10
Very Good
472 reviews

What Guests Say About Their Stay

Distance To City Center (28)
Surroundings (19)
Staff Friendliness (18)
Accessibility (14)

Nicholas F.

8,5
/ 10
Good clean room, friendly staff, great bathroom, awesome breakfast, highly recommend.

Rendy T.

9,1
/ 10
Nice location, in front of the hotel there is a famous and delicious Banh Mi stall, beside it there is a coffee shop and many more selections of restaurants nearby. The staff was friendly, very fast check-in process. Breakfast is delicious.

CHRISTIN F. K.

10,0
/ 10
Our family of 7 people (5 adults and 2 children) were on holiday in Vietnam and stayed at the Asian Ruby Hotel. The service was very good and friendly. The rooms were always cleaned. The breakfast menu was very varied. The location was close to places to eat and also mini markets. It was also very close to visiting tourist attractions in the city because the hotel was located in District 1.
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Warrane P.

10,0
/ 10
If you're looking to visit Saigon, this place is a fantastic choice! The location is really convenient, making it easy to explore all the famous spots in the city. It's also super comfortable and well-equipped. I definitely recommend the Asian Ruby Hotel & Apartment-Bui Thi Xuan for anyone!

Bradford M.

10,0
/ 10
The location in the heart of District 1 is very convenient for exploring Ho Chi Minh City. It's definitely worth the experience. You will be amazed at the value you receive for the money you spend—it exceeds all expectations.
In the Area
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122 Bui Thi Xuan, 1, Pham Ngu Lao, Ho Chi Minh, District 1, Vietnam, 700000

Main Facilities

Read More
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
note: hotel was previously named Asian Ruby Hotel & Apartment - Bui Thi Xuan Asian Ruby Hotel & Spa - Bui Thi Xuan is a hotel is located at Phạm Ngũ Lão. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Asian Ruby Hotel & Apartment

122 Bui Thi Xuan, 1, Pham Ngu Lao, Ho Chi Minh, District 1, Vietnam, 700000
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Lobby Asian Ruby Hotel & Apartment
Exterior 2 Asian Ruby Hotel & Apartment

Discover More About Asian Ruby Hotel & Apartment

note: hotel was previously named Asian Ruby Hotel & Apartment - Bui Thi Xuan

Location


Asian Ruby Hotel & Spa - Bui Thi Xuan is a hotel is located at Phạm Ngũ Lão.

About Asian Ruby Hotel & Spa - Bui Thi Xuan

From business event to corporate gathering, Asian Ruby Hotel & Spa - Bui Thi Xuan provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Asian Ruby Hotel & Spa - Bui Thi Xuan, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Asian Ruby Hotel & Spa - Bui Thi Xuan is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Are you a shopaholic? Staying at Asian Ruby Hotel & Spa - Bui Thi Xuan will surely spoil you for numerous shopping centers nearby.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Asian Ruby Hotel & Spa - Bui Thi Xuan is suitable for you who value privacy during your stay.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Asian Ruby Hotel & Spa - Bui Thi Xuan.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Asian Ruby Hotel & Spa - Bui Thi Xuan exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Asian Ruby Hotel & Spa - Bui Thi Xuan is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Asian Ruby Hotel & Spa - Bui Thi Xuan is the right place to stay.

All facilities in Asian Ruby Hotel & Apartment

Lobby Asian Ruby Hotel & Apartment
Lobby
Accommodation Services Asian Ruby Hotel & Apartment
Accommodation Services
Exterior Asian Ruby Hotel & Apartment
Exterior
Others Asian Ruby Hotel & Apartment
Others
Restaurant Asian Ruby Hotel & Apartment
Restaurant

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Lockers
  • Microwave (shared)
  • Refrigerator (shared)
  • Smoking area
  • Reception hall

Public Facilities

  • Parking
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Safety deposit box

Food and Drinks

  • Buffet breakfast
  • Breakfast
  • Snack bar

Accessibilty

  • Accessible bathroom
  • Disabled access friendly
  • Accessible path of travel

Connectivity

  • LAN Internet
  • Free WiFi

Business Facilities

  • Business facilities
  • Computer station

Things to Do

  • TV lounge

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Asian Ruby Hotel & Apartment

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 23:30
Check-out:
Before 12:00

Pets

Pets are not allowed in the accommodation.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 23:30 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Asian Ruby Hotel & Apartment
68
Another facilities in Asian Ruby Hotel & Apartment
Laundry service, Multilingual staff, Wedding service, Luggage storage, Porter

Frequently asked question in Asian Ruby Hotel & Apartment

What are available facilities at Asian Ruby Hotel & Apartment?
There are top facilites at Asian Ruby Hotel & Apartment such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Asian Ruby Hotel & Apartment?
The standard check-in time at Asian Ruby Hotel & Apartment is starting from 14:00 - 23:30 while the latest check-out time is at Before 12:00
Does Asian Ruby Hotel & Apartment provide breakfast?
Yes, Asian Ruby Hotel & Apartment provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Asian Ruby Hotel & Apartment?
Asian Ruby Hotel & Apartment is a 2.5-star hotel.
How many rooms are available at Asian Ruby Hotel & Apartment?
Asian Ruby Hotel & Apartment has 68 rooms in total.
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More Reviews from Other Guests in Asian Ruby Hotel & Apartment

8,6
Very Good
From 460 reviews
Provided by travelers on
Cleanliness

8,6

Room Comfort

8,4

Meal

8,2

Location

8,7

Service and Facilites

8,4

People often mention about Asian Ruby Hotel & Apartment
All
Distance to City Center (18)
Surroundings (14)
Bedroom (14)
Bathroom (14)
Accessibility (13)
Staff Friendliness (13)
Room Space (13)
Wifi (11)
Check-in/out Time (9)
Hotel Area (9)
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Traveler Reviews Asian Ruby Hotel & Apartment

Number of reviews per page
20
40
Customer reviews
Profile Picture
Christopher
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 11 week(s) ago
The hotel's location is indeed strategic, close to Ben Thanh Market. Moreover, it's in District 1. The price is in line with the quality of a 2.5-star hotel. 😅... Overall, it's okay, with no major drawbacks or drawbacks for a stay in Vietnam.
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2 people find it helpful
Accommodation's Reply
18 Apr 2026
We would like to express our sincere gratitude for your trust and for choosing our hotel for your stay. Your satisfaction is the driving force behind our continuous efforts to enhance the quality of our services. Thank you once again for your confidence i n us.
Profile Picture
nugroho c. a. j.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
All is OK, comfort to take a rest.
1 people find it helpful
Accommodation's Reply
05 Mar 2026
We would like to express our sincere gratitude for your trust and for choosing our hotel for your stay. Your satisfaction is the driving force behind our continuous efforts to enhance the quality of our services. Thank you once again for your confidence i n us.
Amnart M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 19 week(s) ago
Very convenient, near the market, great place, good breakfast.
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Accommodation's Reply
19 Feb 2026
We sincerely thank you for choosing our hotel as for your stay. Your valuable feedback inspires us to continually enhance our services, ensuring that every visit exceeds your expectations and provides a memorable and exceptional experience.
Longgena G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,1
/10
Reviewed 25 week(s) ago
The staff are very friendly and helpful, but unfortunately the breakfast is not that great.
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1 people find it helpful
Accommodation's Reply
14 Jan 2026
"Thank you very much for taking the time to give us feedback. We always listen and take note to improve our services. We hope to bring you the best services and welcome you in the near future. "
N***n
icon-origin-TRAVELOKA
8,9
/10
Reviewed 29 week(s) ago
Great location, super friendly staff. However, the hotel is quite old and not that clean.
1 people find it helpful
Accommodation's Reply
10 Dec 2025
We sincerely thank you for choosing ASIAN RUBY HOTEL as for your stay. Your valuable feedback inspires us to continually enhance our services, ensuring that every visit exceeds your expectations and provides a memorable and exceptional experience
Pham T. M. X.
icon-origin-TRAVELOKA
5,3
/10
Reviewed 30 week(s) ago
I sincerely advise everyone to consider... I booked 2 beds for 4 people for nearly 1.7 million VND for the room, and received an old room from the walls to the furniture... the bathroom is like a motel... I said it was a 3* hotel but it was as bad as the hotels in my hometown... the TV is for decoration, the air conditioner is on 18 at night so it's a bit cool, during the day it doesn't feel right... to sum it up in 2 words (very bad)
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3 people find it helpful
Accommodation's Reply
08 Dec 2025
Hello. Thank you for choosing to stay at Ruby Asia Hotel & Spa and for your detailed review. We apologize for not meeting your expectations. We apologize for the outdated facilities, which were caused by lack of maintenance. We value your feedback and will prioritize improvements. We apologize for the slightly higher price. Our current prices are based on our excellent location and comprehensive service. However, given our current focus, we understand that you may not be satisfied with this price. We will continue to strive to improve our services to provide you with an even better guest experience in the future. Thank you!
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D***G
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 30 week(s) ago
Central location, lovely staff, early check-in support, breakfast included, I slept very well here
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3 people find it helpful
Accommodation's Reply
07 Dec 2025
Thank you for choosing Asia Ruby Hotel as your travel destination. Your feedback will encourage us to continuously improve our service quality and ensure that every stay is comfortable and memorable.
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Nicholas F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 38 week(s) ago
Good clean room, friendly staff, great bathroom, awesome breakfast, highly recommend.
2 people find it helpful
Accommodation's Reply
09 Oct 2025
We sincerely thank you for choosing ASIAN RUBY HOTEL as for your stay. Your valuable feedback inspires us to continually enhance our services, ensuring that every visit exceeds your expectations and provides a memorable and exceptional experience
Bui v. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 39 week(s) ago
Clean bedroom - Enthusiastic staff: Overall ok!
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Accommodation's Reply
05 Oct 2025
Thank you for choosing The One Hotel as your destination for your trip. Every feedback from you is the motivation for us to develop and improve the quality of our services, to ensure that each stay will be a wonderful and memorable experience.
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Quynh N. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 39 week(s) ago
Central hotel, near restaurants. Very friendly staff
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4 people find it helpful
Accommodation's Reply
05 Oct 2025
Thank you for choosing The One Hotel as your destination for your trip. Every feedback from you is the motivation for us to develop and improve the quality of our services, to ensure that each stay will be a wonderful and memorable experience.
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D***n
icon-origin-TRAVELOKA
5,8
/10
Reviewed 41 week(s) ago
Too bad, the guest arrived and said there were no rooms available. They moved the room to a noisy bar, the guest had to find another place to sleep in the middle of the night and lost 600k.
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Accommodation's Reply
23 Sep 2025
Dear Guest - Thank you for sharing your feedback about your experience. The hotel is very sorry to hear that you are not satisfied with the service at the hotel. Your contributions are very important for us to recognize and improve the quality of service. We hope that in the near future we will be able to welcome you with the best quality. We hope for your understanding and hope to have the opportunity to serve you better in the future. Thank you.
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Verified Traveler
icon-origin-TRAVELOKA
5,6
/10
Reviewed 41 week(s) ago
I think it's not nice, old equipment, smelly house, unfriendly staff
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Accommodation's Reply
23 Sep 2025
Dear Guest - Thank you for sharing your feedback about your experience. The One is very sorry to hear that you are not satisfied with the service at the hotel. Your contributions are very important for us to review and improve the quality of service. We hope that in the near future we will be able to welcome you with the best quality. We hope for your understanding and hope to have the opportunity to serve you better in the future. Thank you.
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D***g
icon-origin-TRAVELOKA
9,4
/10
Reviewed 43 week(s) ago
good service but the area above the rack wall in bathroom still abit dirty.
1 people find it helpful
Accommodation's Reply
08 Sep 2025
We would like to express our sincere gratitude for your trust and for choosing our hotel for your stay. Your satisfaction is the driving force behind our continuous efforts to enhance the quality of our services. Thank you once again for your confidence in us.
Ngoc L. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 45 week(s) ago
Everything is great, clean, close to many restaurants, reasonable prices.
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3 people find it helpful
Accommodation's Reply
23 Aug 2025
We sincerely thank you for your trust and choosing our services at The One Hotel. Your satisfaction is our motivation to continuously improve our service quality.
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V***G
icon-origin-TRAVELOKA
8,8
/10
Reviewed 48 week(s) ago
The room is not very clean, all the furniture is old, the air conditioner does not work well.
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9 people find it helpful
Accommodation's Reply
01 Aug 2025
We are sorry to hear about what you encountered. Your contributions are very important for us to recognize and improve the quality of service. Hopefully in the near future we will welcome you with the best quality.
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K***h
icon-origin-TRAVELOKA
6,5
/10
Reviewed 48 week(s) ago
3 star hotel but quite old, price is not cheap, room cleaning is not clean
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6 people find it helpful
Accommodation's Reply
29 Jul 2025
We are sorry to hear about what you encountered. Your contributions are very important for us to recognize and improve the quality of service. Hopefully in the near future we will welcome you with the best quality.
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D***s
icon-origin-TRAVELOKA
9,4
/10
Reviewed 49 week(s) ago
The lobby is hot and inconvenience when it's shared with other company. Water shower pressure is too high. Other are good.
5 people find it helpful
Accommodation's Reply
29 Jul 2025
Thank you for choosing to stay with us. We are committed to continually improving and providing an even better experience for you during your future stays. Thank you once again, and we look forward to welcoming you back. Kind regards.
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 50 week(s) ago
The first night was unstable, the mattress in room 205 was broken and I couldn't sleep, the room next door was full of arguing and cursing until morning. Asked to change rooms, agreed then said there were no more rooms when I was packing my luggage and going out the door, gave the room card to another room and said there were new guests checking in. I couldn't sleep all night until the next morning when I changed rooms.
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4 people find it helpful
Accommodation's Reply
29 Jul 2025
We are sorry to hear about the bad experiences you had while staying at the hotel. Your contributions are very important for us to recognize and improve the quality of service. Hopefully in the near future we will welcome you with the best quality.
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H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,4
/10
Reviewed 50 week(s) ago
:)))) extremely dirty, looking at the toilet makes me want to go in, the staff is friendly but can't make up for the quality of the hotel. n old but n terribly shabby :)))))))) in general, I'm AFRAID there won't be a second time the reception space is tiny and there's also a massage room that looks like a thunderstorm
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4 people find it helpful
Accommodation's Reply
29 Jul 2025
We are sorry to hear about the bad experiences you had while staying at the hotel. Your contributions are very important for us to recognize and improve the quality of service. Hopefully in the near future we will welcome you with the best quality.
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NGUYEN M. H.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 50 week(s) ago
The staff is very friendly and enthusiastic.
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2 people find it helpful
Accommodation's Reply
14 Jul 2025
We sincerely thank you for your trust and choosing our services at The One Hotel. Your satisfaction is our motivation to continuously improve our service quality.
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Number of reviews per page
20
40

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Others 4 Asian Ruby Hotel & Apartment

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8,6
Very Good
From 460 reviews
Provided by travelers on
Cleanliness

8,6

Room Comfort

8,4

Meal

8,2

Location

8,7

Service and Facilites

8,4

People often mention about Asian Ruby Hotel & Apartment
All
Distance to City Center (18)
Surroundings (14)
Bedroom (14)
Bathroom (14)
Accessibility (13)
Staff Friendliness (13)
Room Space (13)
Wifi (11)
Check-in/out Time (9)
Hotel Area (9)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Asian Ruby Hotel & Apartment

Number of reviews per page
20
40
Customer reviews
Profile Picture
Christopher
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 11 week(s) ago
The hotel's location is indeed strategic, close to Ben Thanh Market. Moreover, it's in District 1. The price is in line with the quality of a 2.5-star hotel. 😅... Overall, it's okay, with no major drawbacks or drawbacks for a stay in Vietnam.
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2 people find it helpful
Accommodation's Reply
18 Apr 2026
We would like to express our sincere gratitude for your trust and for choosing our hotel for your stay. Your satisfaction is the driving force behind our continuous efforts to enhance the quality of our services. Thank you once again for your confidence i n us.
Profile Picture
nugroho c. a. j.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
All is OK, comfort to take a rest.
1 people find it helpful
Accommodation's Reply
05 Mar 2026
We would like to express our sincere gratitude for your trust and for choosing our hotel for your stay. Your satisfaction is the driving force behind our continuous efforts to enhance the quality of our services. Thank you once again for your confidence i n us.
Amnart M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 19 week(s) ago
Very convenient, near the market, great place, good breakfast.
Find this review helpful?
Accommodation's Reply
19 Feb 2026
We sincerely thank you for choosing our hotel as for your stay. Your valuable feedback inspires us to continually enhance our services, ensuring that every visit exceeds your expectations and provides a memorable and exceptional experience.
Longgena G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,1
/10
Reviewed 25 week(s) ago
The staff are very friendly and helpful, but unfortunately the breakfast is not that great.
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1 people find it helpful
Accommodation's Reply
14 Jan 2026
"Thank you very much for taking the time to give us feedback. We always listen and take note to improve our services. We hope to bring you the best services and welcome you in the near future. "
N***n
icon-origin-TRAVELOKA
8,9
/10
Reviewed 29 week(s) ago
Great location, super friendly staff. However, the hotel is quite old and not that clean.
1 people find it helpful
Accommodation's Reply
10 Dec 2025
We sincerely thank you for choosing ASIAN RUBY HOTEL as for your stay. Your valuable feedback inspires us to continually enhance our services, ensuring that every visit exceeds your expectations and provides a memorable and exceptional experience
Pham T. M. X.
icon-origin-TRAVELOKA
5,3
/10
Reviewed 30 week(s) ago
I sincerely advise everyone to consider... I booked 2 beds for 4 people for nearly 1.7 million VND for the room, and received an old room from the walls to the furniture... the bathroom is like a motel... I said it was a 3* hotel but it was as bad as the hotels in my hometown... the TV is for decoration, the air conditioner is on 18 at night so it's a bit cool, during the day it doesn't feel right... to sum it up in 2 words (very bad)
Read More
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
08 Dec 2025
Hello. Thank you for choosing to stay at Ruby Asia Hotel & Spa and for your detailed review. We apologize for not meeting your expectations. We apologize for the outdated facilities, which were caused by lack of maintenance. We value your feedback and will prioritize improvements. We apologize for the slightly higher price. Our current prices are based on our excellent location and comprehensive service. However, given our current focus, we understand that you may not be satisfied with this price. We will continue to strive to improve our services to provide you with an even better guest experience in the future. Thank you!
Translated by Google Icon
See original
D***G
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 30 week(s) ago
Central location, lovely staff, early check-in support, breakfast included, I slept very well here
Translated by Google Icon
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3 people find it helpful
Accommodation's Reply
07 Dec 2025
Thank you for choosing Asia Ruby Hotel as your travel destination. Your feedback will encourage us to continuously improve our service quality and ensure that every stay is comfortable and memorable.
Translated by Google Icon
See original
Nicholas F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 38 week(s) ago
Good clean room, friendly staff, great bathroom, awesome breakfast, highly recommend.
2 people find it helpful
Accommodation's Reply
09 Oct 2025
We sincerely thank you for choosing ASIAN RUBY HOTEL as for your stay. Your valuable feedback inspires us to continually enhance our services, ensuring that every visit exceeds your expectations and provides a memorable and exceptional experience
Bui v. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 39 week(s) ago
Clean bedroom - Enthusiastic staff: Overall ok!
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Find this review helpful?
Accommodation's Reply
05 Oct 2025
Thank you for choosing The One Hotel as your destination for your trip. Every feedback from you is the motivation for us to develop and improve the quality of our services, to ensure that each stay will be a wonderful and memorable experience.
Translated by Google Icon
See original
Quynh N. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 39 week(s) ago
Central hotel, near restaurants. Very friendly staff
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4 people find it helpful
Accommodation's Reply
05 Oct 2025
Thank you for choosing The One Hotel as your destination for your trip. Every feedback from you is the motivation for us to develop and improve the quality of our services, to ensure that each stay will be a wonderful and memorable experience.
Translated by Google Icon
See original
D***n
icon-origin-TRAVELOKA
5,8
/10
Reviewed 41 week(s) ago
Too bad, the guest arrived and said there were no rooms available. They moved the room to a noisy bar, the guest had to find another place to sleep in the middle of the night and lost 600k.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2025
Dear Guest - Thank you for sharing your feedback about your experience. The hotel is very sorry to hear that you are not satisfied with the service at the hotel. Your contributions are very important for us to recognize and improve the quality of service. We hope that in the near future we will be able to welcome you with the best quality. We hope for your understanding and hope to have the opportunity to serve you better in the future. Thank you.
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
5,6
/10
Reviewed 41 week(s) ago
I think it's not nice, old equipment, smelly house, unfriendly staff
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Find this review helpful?
Accommodation's Reply
23 Sep 2025
Dear Guest - Thank you for sharing your feedback about your experience. The One is very sorry to hear that you are not satisfied with the service at the hotel. Your contributions are very important for us to review and improve the quality of service. We hope that in the near future we will be able to welcome you with the best quality. We hope for your understanding and hope to have the opportunity to serve you better in the future. Thank you.
Translated by Google Icon
See original
D***g
icon-origin-TRAVELOKA
9,4
/10
Reviewed 43 week(s) ago
good service but the area above the rack wall in bathroom still abit dirty.
1 people find it helpful
Accommodation's Reply
08 Sep 2025
We would like to express our sincere gratitude for your trust and for choosing our hotel for your stay. Your satisfaction is the driving force behind our continuous efforts to enhance the quality of our services. Thank you once again for your confidence in us.
Ngoc L. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 45 week(s) ago
Everything is great, clean, close to many restaurants, reasonable prices.
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3 people find it helpful
Accommodation's Reply
23 Aug 2025
We sincerely thank you for your trust and choosing our services at The One Hotel. Your satisfaction is our motivation to continuously improve our service quality.
Translated by Google Icon
See original
V***G
icon-origin-TRAVELOKA
8,8
/10
Reviewed 48 week(s) ago
The room is not very clean, all the furniture is old, the air conditioner does not work well.
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9 people find it helpful
Accommodation's Reply
01 Aug 2025
We are sorry to hear about what you encountered. Your contributions are very important for us to recognize and improve the quality of service. Hopefully in the near future we will welcome you with the best quality.
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K***h
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6,5
/10
Reviewed 48 week(s) ago
3 star hotel but quite old, price is not cheap, room cleaning is not clean
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6 people find it helpful
Accommodation's Reply
29 Jul 2025
We are sorry to hear about what you encountered. Your contributions are very important for us to recognize and improve the quality of service. Hopefully in the near future we will welcome you with the best quality.
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D***s
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9,4
/10
Reviewed 49 week(s) ago
The lobby is hot and inconvenience when it's shared with other company. Water shower pressure is too high. Other are good.
5 people find it helpful
Accommodation's Reply
29 Jul 2025
Thank you for choosing to stay with us. We are committed to continually improving and providing an even better experience for you during your future stays. Thank you once again, and we look forward to welcoming you back. Kind regards.
H***a
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Staycation
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8,5
/10
Reviewed 50 week(s) ago
The first night was unstable, the mattress in room 205 was broken and I couldn't sleep, the room next door was full of arguing and cursing until morning. Asked to change rooms, agreed then said there were no more rooms when I was packing my luggage and going out the door, gave the room card to another room and said there were new guests checking in. I couldn't sleep all night until the next morning when I changed rooms.
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4 people find it helpful
Accommodation's Reply
29 Jul 2025
We are sorry to hear about the bad experiences you had while staying at the hotel. Your contributions are very important for us to recognize and improve the quality of service. Hopefully in the near future we will welcome you with the best quality.
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H***i
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Leisure
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5,4
/10
Reviewed 50 week(s) ago
:)))) extremely dirty, looking at the toilet makes me want to go in, the staff is friendly but can't make up for the quality of the hotel. n old but n terribly shabby :)))))))) in general, I'm AFRAID there won't be a second time the reception space is tiny and there's also a massage room that looks like a thunderstorm
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4 people find it helpful
Accommodation's Reply
29 Jul 2025
We are sorry to hear about the bad experiences you had while staying at the hotel. Your contributions are very important for us to recognize and improve the quality of service. Hopefully in the near future we will welcome you with the best quality.
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NGUYEN M. H.
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8,5
/10
Reviewed 50 week(s) ago
The staff is very friendly and enthusiastic.
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2 people find it helpful
Accommodation's Reply
14 Jul 2025
We sincerely thank you for your trust and choosing our services at The One Hotel. Your satisfaction is our motivation to continuously improve our service quality.
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