Royal Hotel Cardiff by Belvilla

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When checked in the room given had not been cleaned but after a couple of hours the room was cleaned and was given free breakfast which was ok.Great location.

Simply put I have stayed at this hotel many times over the last 15 years. Last time was 2020 in January. Maybe that says something. The room had run out of shower soap and despite my best efforts it never came over a 3 night stay. The bar was closed unless you asked for something. But was not maintained so the draft beer was not drinkable and the liquor and mixer choices were scarce. Finally no refrigeration in the room. So over 3 nights it was sadly an issue. The staff were friendly and polite. I was told the recent change of ownership wanted the bar gone and I suspect have little idea of what hospitality is. This is sad for me as a returning Cardiff native from the USA.

Great location but tired. Staff not helpful. Expect to wait for 10 minutes to get let in on arrival.

Even though the location was idea the cleanliness of the rooms are a lot to be desired

Brilliant location and friendly staff but the cleanliness of the rooms are a lot to be desired

Our room was surprisingly large and we had a sofa down one end and two doors. The bed was very comfortable and we had a complimentary bottle of wine left for us. The staff were really helpful and told us all about the history of the Captain Scott room. The bathroom was fine and the shower worked well. We found the room very hot and the air con didn't really work very much even though it made a lot of noise. The large fan provided was pretty ineffective and didn't reach close enough to the bed to be of any use. We spent two nights on top of the duvet in temperatures of 26 degrees (30 during the day). The breakfast was good, a lot of choice though the cooked breakfast needs better quality and hotter sausages. The bacon was very good. On Friday night there was a lot of noise outside on the street but the double-glazed secondary glazing muffled it effectively. All in all, good value for money.

Very friendly staff. The reception desk is up 5 flights of stairs. Use the lift, much easier

Check-in took a very long time as staff seemed confused by IT system. Bedroom door deadbolt not working (reported when I stayed in same room several weeks ago). Lot of unexplained noise in corridor outside bedroom at 5:30am. Have stayed several times before and always found it to be excellent. Understand it is now under new management - apparently not a change for the better.

Traveled from the US and we couldn’t have been happier. Room was a little small but we didn’t spend much time in it.

Check-in took forever as staff seemed confused by IT system. Broken deadbolt on bedroom door (also reported during previous stay several weeks ago). Lots of noise outside bedroom door at 5:30am. I understand the hotel is under new management; this does not appear to have been a change for the better...

A fabulous hotel in a great location. Quirky. Friendly staff. A/C was challenged but it was unusually hot for our stay. Breakfast was fabulous. A little confusion as to whether we had breakfast included when we checked in. By morning there was a list available at reception. Instructions for parking and entrance seemed confusing but actually pretty accurate.

Lovely air-conditioned room. Spacious so we didn't feel as though we were on top of one another. Great amount of storage space. Decent wi-fi. We had a complimentary breakfast on one day and it was really good. Plenty of hot and cold options served in a very well appointed and historic room. Great stay.

Clean room. Shower needed attention & water in tap was a trickle. Had to re-tune the TV. View front bedroom window was a bit bland. But overall, a decent hotel.

A queue of people and was refused to be allocated a room until dead on 1500hrs. Sausages were Inferior quality. Central location.

This hotel has the potential to be 4-star with some improvements. The bed was very comfortable and the air conditioning was very good. The location is lively and there are many shows and restaurants to walk to - Cardiff Castle is just down the road as is the train station and the stadium, so very central. Despite the activity on the street, the hotel is extremely quiet. However, it was recently sold and numerous staff were apparently laid off. While the remaining staff were quite lovely and helpful, I had to ask several times for my room to be cleaned. The breakfast was ample though identical each day and not particularly inspired. Overall we enjoyed our stay but would recommend that the new owners add staff and attention to detail to make this hotel a memorable one.

Very quiet in my room, despite the Saturday evening crowds in the street out front.

Room was clean, staff were great and breakfast was nice.

Good location in the Centre of Cardiff. Rooms are a decent size, good temperature control in them. Only negative is the noise. Even with double windows, you can still hear the music of the pubs and clubs on the street below. Sound proofing on doors not ideal either, so you can hear people in the corridors. Nice breakfast options, with a cold and hot buffet.

excellent stay at this very nice hotel. Little strange when you walk in, as you go up some stairs to enter, then go down stairs to get the lift up to the 2nd floor for reception. very friendly staff, vert clean and spacious rooms, and very quiet. Was not expecting it to be so quiet as it is quite a lively area, but with double glazing and an extra window frame in place we could not hear anything from the area below. excellent choice at breakfast with very attentive staff refreshing items .Very nice hotel and will not hesitate to use them again