Sempati Star Bus

Sempati Star is still considered as a new player in the intercity and interprovincial (AKAP) segment. Officially operating on 17 September 2012, this bus operator was formerly known as PO Bintang Sempati and has been serving its customers since the 1990s. Sempati Star took over Bintang Sempati’s management, which discontinued its operations from lack of competitiveness in the ground transportation industry. Currently, PT Bintang Sempati Star is operating under the management of Sepakat Maju Group. Focusing on providing intercity and interprovincial (AKAP) services in Aceh and North Sumatra, this bus operator has served roundtrip routes from Medan to Banda Aceh, Meulaboh, Takengon, Sigli, and Bireun. Meanwhile, from Banda Aceh, Sempati Star provides services to Sigli, Beureuen, Bireun, Lhokseumawe, Lhoksukon, Langsa, and Binjei. Innovation has become the key to Sempati Star's quick rise to success. Prioritizing quality service for its users, this bus operator makes a breakthrough by introducing the Scania Opticruise bus equipped with a luxury cabin. In addition, Sempati Star is also the first bus company in Sumatra that operates double-decker buses in 2015. Dedicated to serving the Banda Aceh – Medan route, this bus comes in two class options, which are first class for the lower deck and super VIP for the upper deck. The first class bus comes with a premium cabin design and a 2-1 seat format, complete with reclining seats, footrests, and armrests. First class passengers can also travel with more comfort thanks to facilities such as blankets, two pillows, mini bar, cabin baggage allowance, personal LCD TV, and toilet. Meanwhile, the VIP super class bus has a 2-2 seat format with reclining seats, footrests, and armrests. It also offers complete facilities, including toilets, cabin baggage allowance, pillow, blanket, and personal LCD TV. In addition to these two classes, Sempati Star also offers a variety of other classes, including executive patas, super-executive, VIP patas, super VIP, and non-stop buses for a shorter trip duration. To maximize passenger’s comfort, Sempati Star also provides a complete supporting facilities at its bus pool such as cafeteria, waiting room, and musala. This bus pool, which also functions as Sempati Star’s head office, can be found on Jl. Asrama Pondok Kelapa No. 19 – 20, Medan. Due to these efforts, Sempati Star’s quality of service is undisputable. This has also been proven by the numerous prestigious awards that Sempat Star has received, such as the best non-economy intercity and interprovincial (AKAP) bus company for Small Enterprise category in 2014 and the four-star intercity and interprovincial (AKAP) bus from the Director General of Land Transportation, Indonesia’s Ministry of Transportation, in 2016.

Sempati Star Refund Policy

1. To cancel your ticket and ask for a refund, call Sempati Star at (061) 8440715 or go to the nearest Sempati Star office.

2. Bring your official identification document (KTP/SIM) and Traveloka e-ticket when canceling your ticket booking.

3. Cancellation can only be done at the latest 1 day before departure time.

Sempati Star Reschedule Policy

1. To reschedule, call Sempati Star at (061) 8440715 or go to the Sempati Star office at your departure point.

2. Reschedule can only be done at the latest 2 hours before departure time.

3. Bring your official identification document (KTP/SIM) and Traveloka e-ticket when rescheduling.

4. You may need to pay an extra charge, which must be done directly at the Sempati Star office at your departure point.

5. Get your new ticket at the Sempati Star head office.

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