JR West

Your pass to explore various parts of Japan with Japan Railways’s (JR) West.

About JR West

With a JR West Pass ticket, anyone can explore the western Sakura Country effectively. JR West Pass covering the western regions of Japan such as the Kansai area, Hokuriku, Okayama, Hiroshima, and other areas in western Japan. You can take the train, Shinkansen, bus, ferry, bicycle, and even access the airport shuttle service with just one pay. Get JR West Pass tickets at the best prices on Traveloka now!

Why book JR Pass with Traveloka?

Find the Right Pass Easily

No more getting confused about which pass to buy. Just tell us where you want to go in Japan, and we’ll find the right pass for you.

Various Delivery Method

Getting your Exchange Order is now easier. You can pick it up yourself or have it delivered via email or courier.

Fully Refundable

Change of plans? No worries. All you need to do is send us your Exchange Order and we’ll fully refund your pass.

JR West History

JR West (the official name of the West Japan Railway Company) is a special line of railroad companies in Japan directly under the auspices of the Japan Railroad Group (JR Group). Specifically, a subsidiary with a blue logo serves JR Group operations for the western region of Honshu, including the Shinkansen high-speed train line (Sanyo Shinkansen, Hokuriku Shinkansen, and Hakata Minami Line). JR West's headquarters is at 4-24 Shibata 2-chome, Kita-ku, Osaka.

Like other JR Group subsidiaries, JR West is part of the Japanese red plate company's solution, Japan National Railways (JNR). This rail-based transportation company was founded on April 1, 1987. Entering its first year of operation, JR West opened the Honshibisan line which is part of the line between Okayama Station and Takamatsu Station.

In July 1989, JR West began Twilight Express operations. This luxury class limited express train serves Sapporo cross travel on the north side of Hokkaido Island to Osaka on the southwest side of Honshu Island. Unfortunately, premium class trains have stopped operating since March 2015.

In mid 2017, JR West reintroduced the luxury train service through Twilight Express Mizukaze. Twilight Express Mizukaze is a type of luxury-style sleeping car that uses several hybrid diesel engines. This new generation luxury train has a capacity of 34 passengers and operates in western Japan, precisely in Keihanshin, Sanin, and Sanyo.


Tickets for JR West are now available at Traveloka. You can get the best JR West Pass ticket prices on the Traveloka website or mobile app, especially if you use special promos that are often held. Make sure you know the following policies to make it easier to use JR West tickets that you have purchased at Traveloka.

  1. Japan Rail West Pass is valid for migrants from outside Japan who hold temporary visitor visas. Therefore, make sure the user does not forget to request a temporary visitor stamp from the immigration officer when arriving in Japan.
  2. JR West Pass tickets are only valid for the name printed on the ticket. One ticket can only be used for one person.
  3. When using the Japan Rail West Pass, it is only valid according to the duration ordered. Available durations are generally 1, 3, 4, 5, and 7 days.
  4. Exchange JR West Pass requires an Exchange Order, passport, and a temporary visitor stamp on the visa. Exchange Orders will be obtained after JR West Pass ticket purchases are confirmed. Show documents to Japan Railways staff at the redeemed location to get your ticket. A complete list of JR Pass West exchange locations can be found on the Traveloka website.
  5. Users who want to order seat numbers on the train can contact the JR West office at the airport or related station. Show the JR West Pass ticket to the officer who is there before boarding.

Services & Facilities

JR West provides the main service of rail-based public transportation operations in western Japan. JR West's main services are Urban Network which is a commuter train for the Osaka-Kobe-Kyoto metropolitan area, and Shinkansen for the Hokuriku Shinkansen, Sanyo Shinkansen, and the Hakata Minami line.

Specifically for train and Shinkansen services, JR West provides three passenger classes. Ordinary Car is a standard class with AC facilities, comfortable seating, WiFi connection, and bathroom. The Green Car class is the type that offers more space than the Ordinary class. Finally, the Gran Car is the most expensive class with more exclusive seats. 

In addition to comfort in the fleet, JR West also offers the best service by providing a number of JR West facilities in various locations. JR West service users can take advantage of customer service counters and ticket sales offices located at numbers of the station in their operational areas.

Users can also enjoy fast WiFi connections in the fleet and in a number of areas with the JR-West Free WiFi logo. Recently, the JR West facility has also become more complete with the presence of prayer rooms at Osaka Station.

As a complement to services and facilities, JR West offers a number of options for buying tickets for JR West Pass or Japan Rail West Pass. Besides being able to buy at the JR West office, which is mainly located at Kansai Airport Station and Kyoto Station, passengers can also purchase JR West Pass tickets directly at the vending machine available at the relevant station, as well as through online travel agents such as Traveloka. Usually, JR West Pass ticket prices are cheaper if you buy through an online travel agent.

Explore Japan With JR West

JR West's full service spread throughout the western region of Japan will make it easier for anyone exploring the area. Enjoy a trip with JR West to a reliable destination that is ready to provide an unforgettable experience for you and your family and relatives.

JR Pass Booking, Redeem, & Cancellation Policy

How to Book

Here’s how you can book your JR West Pass online:

  1. Go to Traveloka website or open Japan Trains on your Traveloka App
  2. Start your search by filling in the areas/places you’ll be visiting in Japan
  3. You will see all of the available passes for your destination. Find more info about the pass by tapping one of the pass selections.
  4. Learn more about the pass usage, coverage area, and services. Then, select one that best suits your needs.
  5. Some pass offers both Ordinary Car (Regular) and Green Car (Premium). Select your preferred class, then add your travelers.
  6. Fill in your booking details and select how you want the Exchange Order to be delivered. Then, complete your payment.
  7. After your payment is confirmed, you will receive your Traveloka voucher. Meanwhile, your Exchange Order will be delivered via email or courier, or you can pick it up by yourself.

How to Redeem

Here’s how you can redeem your JR Pass:

  1. When you travel to Japan, make sure to bring your Exchange Order.
  2. Upon entering Japan, ask the immigration officer to apply the Temporary Visitor stamp on your passport.
  3. Go to any of the JR offices located in major airports and train stations (as listed here).
  4. To get your JR Pass, show your Exchange Order and the Temporary Visitor stamp on your passport to the JR staff.

Cancellation Policy

  1. Your booking is fully refundable, as long as you haven’t redeemed the JR Pass.
  2. To request a refund, mail the printed Traveloka voucher sent to your email, as well as the Exchange Order to: Traveloka Customer Service Wisma 77 Tower 1, Lt. 10 Jl. S. Parman Kav. 77, RT.6/RW.3, Slipi, Kec. Palmerah, Jakarta Barat Jakarta 11410
  3. The refund approval process will take max. 2 weeks after we’ve received your Exchange Order.
  4. Your refund will be returned to the bank account used for booking within 4 weeks after approval.
  5. Any updates regarding your refund will be sent to the email used during booking.