Novotel Melbourne on Collins

Location, location, location !!! It suited our needs to a tee for our short trip to Melbourne. Lifts were not all in working order and were on the slow side, most noticeable during times of peak use by hotel patrons. Wasn't sure that there was an attempt to fix the non-operational lift with any urgency despite the obvious need to.

We've stayed at this hotel a number of times but were dissapointed this time. The hotel is looking very tired and is in need on a good upgrade. One lift wasn't operational for the entire stay which was frustrating at peak times. The breakfast buffet was frequently unstocked and what was available was less than impressive. Not sure how you can muck up scrambled eggs! The rooms are very standard, and we didnt have the "basic" room. Not all amenities were restocked daily.

Was a great central location. Pool was not what we had hoped for, very cloudy on the verge of dirty.

Excellent Buffet Breakfast each morning and excellent location to Melbourne activities and sites

It is well located and safe, but the lifts are a pain as there was only one officially working, out of the three, with only one marked as out of order, so it was taking a long time both ways. Allowing 5min extra for each trip up and down is advisable. Breakfast was basic but okay; a bit pricey when you consider the cafe options and their cost nearby.

very comfortable and clean place to stay. Brilliant location!! I will definitely come back here next time I’m in Melbourne!! Buffet breakfast was delicious and had a great variety. 10/10 hotel.

Good location

We interacted with 2 staff, lady that checked us on was miserable and not helpful at all Gentleman ghat checked us out was wonderful The hotel is very dated, hallways need a clean Doors on bathroom are difficult to close

Great central location. Nice rooms

Staff were super friendly and quick check in and out. Breakfast is recommended, various food options and easy location.

Breakfast was great. Very central location, easy for shoppoing.

Great location, however the hotel is dated, in need of an upgrade. Two of the three elevators were not working. it was not what I would have expected from Novotel.

The breakfast was awsome ,great way to start your day .Staff more than happy to make your breakfast complete with that barrista made coffee. Room clean .Our stay and location was very convenient everything we needed was within walking distance .

Friendly staff

The breakfast menu was ok, however, we got tired of the buffet breakfast after the second time we had it. There are plenty of small cafes nearby that serve perfect breakfast. The staff was very pleasant, allowed early check in, which was very helpful after the overnight flight. The downside was lift operation, out of 3 available lifts, only one was functional. During peak hours, the waiting time was very long, ended up using stairs most of the time, which are also not clearly displayed. Very inconvenient especially when carrying large luggage. Location is perfect, close to tourist attractions, cafes and shops which will suit each taste and budget.

The Novotel on Collins is the perfect stay, middle of the CBD close to shops and restaurants. The hotel staff were fantastic and the pool and spa were great. Definitely staying here again!

Great location. 24 hour desk was nice as we left well before dawn. The free city busses and trains was fantastic!

Hotel description states “Luxury hotel” pretty average to me, rooms have no power points next to bedsides. Be sure to request a room with a view at booking time, otherwise you’ll have a room view with air-con system vents. Ensure you bring your own toothbrush, razor and basics no longer provided. Two sets of lifts; inconvenient for seniors

hotel was great, good location & good service.

Emma and front office staff were so nice . We enjoyed our stay at Novotel with kids .