Mercure Exeter Southgate Hotel

Staff all nice. Room worn but clean and tidy so a reasonable stay. Hopefully the following is helpful feedback; Fridge not working (a 2nd one added to the room wasn't working either). Kettle lid broken and kept falling off when filling with water. The in-shower shelf was missing therefore shower gel on the floor. Not a worry to me but maybe to less mobile people. Rooms are not very sound proofed so corridor noise is a problem without very good earplugs. Bed comfy. The bar and lobby are fine and the car park is great so near to town and the quays. As this is one of the less expensive hotels, on balance it is ok and would stay again but would keep an eye on the price.

Stayed one night in Exeter . Room was average. The bedroom carpet had a lot of stains on it ( kept shoes on ) Used the pool which was great but the woman’s showers had black mould on the ceiling above the showers and around the pipe going up into the ceiling inside the shower which was a bit off putting . Staff were polite and helpful . Disappointing I wouldn't rate it as 4 star. For one night it was doable .

Such a lovely place to stay, only downside was the cost of the car park.

Weep maintained spacious rooms. The hotel staff were very welcoming and breakfast was first class.

Staff very helpful, tidy and clean, room was a little tired and the mattress wasn’t that comfortable but overall good

The room (1) was noisy. We could hear the guests next door showering. And the plumbing in our room also needed looking at as every time we flushed the loo or showered the pipe work would be noisy. We reported it. Breakfast buffet was great.

Great hotel and very accommodating.

Service at reception could have been better. I arrived a bit early, around 13:00, and asked whether a room might be available. The receptionist told me that no rooms were ready and that check in was not until after 15:00. I said that was fine, but asked if she could please let me know as soon as a room became available, as I was very tired and hoping to rest. I then had something to eat in the restaurant and afterwards sat in the reception area, clearly visible from the desk, waiting to hear if a room was ready. The receptionist saw me several times but did not provide any update. At around 14:30 I asked a different member of staff if a room was available, and I was immediately given one. When I entered the room, it did not appear to have just been vacated, which suggests that rooms may have been available earlier. This is the first time I have experienced this level of reluctance to assist as a guest, which was disappointing. That said, the room itself was fine, if a bit warm, and the bed was comfortable. Breakfast was very good, and the rest of the staff were friendly and helpful.

Fairly spacious room and clean except coffee/tea stains on one wall). Some of the furniture definitely seen better days. Mattress and pillows rather hard! Great bathroom/shower although looked like an apprentice had done the siliconing in places 😳 Good value for money except the car parking charge - cheaper to use local car park nearby but it was too wet this time.

Has so much potential to be an amazing hotel and the convenient location is why I still return. Booked a Privilege room however the mattress was awful and the bedding felt cheap. Also cleaning standards didn’t seem great as I found a half opened drink in the fridge and rubbish on the floor. The jacuzzi was also out of order. I ate in the restaurant but found the beef and veg dish to be very bland. The staff here are always very polite and the overall vibe good. I think it just needs a thorough update and maintenance issues fixed once and for all.

Very good

Very comfortable would recommend.

It was generally a lovely stay but there was a funny smell in the pool area and also in the morning in the bedroom there was a odd smell of sewage. TV is very old and dated but otherwise general facilities were fine and the location was good.

Room was great and breakfast very good. Pool and sports facilities were excellent, however the sauna floor was wet and slippery. I slipped and fell and have pulled a muscle in my back.!!!

The dinner was terrible along with the service and ended up not eating the dinner, rooms very dated with a tv that didn’t work. Also scratches all over the wall. Leak in the cealing I. The Galway with a rubbish bucket underneath it, just to finish it off paying £16 for the parking.

Fantastic stay! Great staff! Room lovely. The comfiest bed ever. Great pool facilities.

Friendly staff, Clean room, Good breakfast

Great staff, good location

Clean room . Friendly staff ! Dogs welcome

Lovely hotel with nice rooms, comfortable bed, good pool, delicious bottomless breakfast. Staff very helpful and courteous.