A really great hotel. The location isn't too downtown, but it's conveniently located on a main road. There's a small playground near the lobby, and the rooms are also well-designed with a modern minimalist design. There's a cafe on the rooftop and an infinity pool that's really beautiful at night. I'll definitely stay here again if I ever come to Surabaya. 😁

Very friendly, the most comfortable hotel in my opinion. Very clean and everyone is friendly.

The security and front desk were very friendly and responsive. The rooms and other things were clean. The rooftop coffee shop was very comfortable.

Comfortable place, complete facilities, kids friendly, delicious food, close to shopping centers, friendly service.

The hotel staff is very friendly, the gym is open 24/7, and the rooftop is also cool. The rooms are also soundproofed so there's no noise.

Overall, the hotel is okay, but the room isn't very soundproof because I got a room at the front of the building, the part closest to the roundabout and the railway crossing. But access is limited.

The hotel staff was friendly. The room was clean. Wow, I'm so happy. I'll definitely book here again if I ever come back to Surabaya.

The staff are friendly and helpful. The parking lot is spacious, and there's a free EV charging station. Thank you.

A regular hotel since its inception, strategic location, delicious hotel food, clean & cool rooms since the first time I entered, friendly reception staff and explained the room options and facilities.

The service at this hotel is consistently top-notch, with the staff always friendly and helpful, including allowing a late check-out because the kids were just in bed. Shangri-La Surabaya is truly the best.

Nice hotel, friendly staff, suitable for family and business visit in Surabaya.

It's a nice hotel with friendly and helpful staff, especially the staff in the restaurant at the traditional food corner named Bu Mamik who is very dedicated at serving the guests. Thanks!

The hotel truly feels like home: comfortable, quiet, nice, clean, and the staff is incredibly friendly. Perfect for those feeling burnt out on life.

Affordable price and good quality, highly recommended for long stays or transit, close to shopping centers. Clean rooms, friendly, helpful service, and comfortable.

The hotel is comfortable and very aesthetic. The standard rooms are quite spacious, the beds are soft, and the water heater works well. Housekeeping also comes daily, so returning to a clean room after traveling feels really good. The price is still affordable, especially if you get a promo from clicking on the location on TikTok. The location is strategic, close to the terminal, airport, and city center. There are also many food stalls around the inn, so it's easy to find food anytime. Highly recommended for those staying in Surabaya. The staff are friendly, and the service is excellent, making guests feel comfortable and at home during their stay.

The best place to stay when you're in Surabaya. Love the breakfast food varieties.

I really like staying here 😍, the room is very comfortable, the breakfast is delicious and there are lots of menu choices.. it's really great 🥰

A truly unforgettable birthday surprise and extra service from all the condiments.. I admit it was really 🌟🌟🌟🌟🌟

I had a wonderful stay at this hotel. The room was comfortable, the service was great, and the overall atmosphere made me feel relaxed. It was a pleasant experience, and I would definitely love to stay here again.

The rooms are comfortable and clean, perfect for relaxing after a long day of activities. The pleasant atmosphere also makes your stay even more enjoyable.

Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.