Sagan Heritage Hotel

Hotels
8.5
/10
Very Good
5,919 reviews

What Guests Say About Their Stay

Staff Friendliness (468)
Distance To City Center (431)
Bedroom (402)
Hotel Area (385)

A***i

8.5
/ 10
My business stay at this hotel was very satisfying. The location is strategic, and the staff is friendly and helpful. I will definitely stay here again.
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lulu a. h.

9.4
/ 10
Staying at the Sagan Heritage Hotel was one of the best experiences during my vacation in Yogyakarta. The hotel was comfortable, clean, and had a peaceful atmosphere, perfect for relaxing after a day of exploring the city. The most impressive aspect was the friendliness of the staff. Special thanks to Christine and Nadila, who were extremely helpful, friendly, and always provided service with a smile. They made the stay even more warm and enjoyable. The strategic location, adequate facilities, and excellent service. Highly recommended for anyone looking for a comfortable hotel for a vacation in Yogyakarta. I will definitely stay here again on my next visit!
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Verified Traveler

10.0
/ 10
It was a very comfortable stay at Sagan Heritage. Ms. Ayu and Ms. Nurul were very friendly and explained the hotel's facilities in detail. It's close to UGM and the city center. Best wishes to Sagan Heritage.
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D***i

9.4
/ 10
It was a really nice stay here, everything was very comfortable. I'll probably come back next time. Thank you, Sagan Heritage 🙏
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Masytha A.

9.4
/ 10
The hotel is kid-friendly. My kids were so happy to be able to play on the playground. They went swimming in the morning, and the room was super clean. The receptionist was very friendly. Thank you to Ms. Nurul and her friend for being so welcoming and warm. I'd love to stay here again.
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In the Area
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Jalan Kartini No. 4 Sagan, Gondokusuman, Yogyakarta, Indonesia, 55223

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Sagan Heritage Hotel is located in area / city Gondokusuman. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Sagan Heritage Hotel

Jalan Kartini No. 4 Sagan, Gondokusuman, Yogyakarta, Indonesia, 55223
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Lobby Sagan Heritage Hotel
Lobby 2 Sagan Heritage Hotel

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Location


Sagan Heritage Hotel is located in area / city Gondokusuman.

About Sagan Heritage Hotel

From business event to corporate gathering, Sagan Heritage Hotel provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Sagan Heritage Hotel, a wonderful accommodation for your family holiday.

Experience a unique stay at the historical building of Sagan Heritage Hotel, which you rarely find in other places.

If you plan to have a long-term stay, staying at Sagan Heritage Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Sagan Heritage Hotel is suitable for you who value privacy during your stay.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Sagan Heritage Hotel.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Sagan Heritage Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Sagan Heritage Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Sagan Heritage Hotel is the right place to stay.

All facilities in Sagan Heritage Hotel

Swimming Pool Sagan Heritage Hotel
Swimming Pool
Lobby Sagan Heritage Hotel
Lobby
Exterior Sagan Heritage Hotel
Exterior
Bedroom Sagan Heritage Hotel
Bedroom
In-room Bathroom Sagan Heritage Hotel
In-room Bathroom

Hotel Services

  • Bellhop
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Cafe
  • Continental breakfast
  • Set menu dinner
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Things to Do

  • Children play area
  • Indoor pool

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Sagan Heritage Hotel

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Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Smoking is prohibited in the accommodation.

Pets are not allowed in the accommodation.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sagan Heritage Hotel
85
Number of floors in Sagan Heritage Hotel
5
Another facilities in Sagan Heritage Hotel
Bellhop, Early Check-in, Express check-in, Express check-out, Front desk

Frequently asked question in Sagan Heritage Hotel

What are available facilities at Sagan Heritage Hotel?
There are top facilites at Sagan Heritage Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Sagan Heritage Hotel?
The standard check-in time at Sagan Heritage Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Sagan Heritage Hotel provide breakfast?
Yes, Sagan Heritage Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Sagan Heritage Hotel?
Sagan Heritage Hotel is a 3.0-star hotel.
How many floors does Sagan Heritage Hotel have?
Sagan Heritage Hotel has 5 floors.
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More Reviews from Other Guests in Sagan Heritage Hotel

8.5
Very Good
From 5,919 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.5

Meal

8.1

Location

8.8

Service and Facilites

8.6

People often mention about Sagan Heritage Hotel
All
Staff Friendliness (326)
Distance to City Center (301)
Bedroom (298)
Ambiance (276)
Hotel Area (268)
Surroundings (267)
Room Space (265)
Bathroom (260)
Family Friendly (254)
Accessibility (253)
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Traveler Reviews Sagan Heritage Hotel

Number of reviews per page
20
40
Customer reviews
A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 hour(s) ago
My business stay at this hotel was very satisfying. The location is strategic, and the staff is friendly and helpful. I will definitely stay here again.
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S***t
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 day(s) ago
Strategic location, safe and comfortable environment. However, yesterday, the trash in the bathroom from the previous guest hadn't been removed.
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A***f
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
The rooms are clean and spacious. The location is also easy to find.
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Muhammad B. I. N.
icon-Leisure
Leisure
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9.7
/10
Reviewed 6 day(s) ago
Having Valley at the hotel was very helpful.
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Accommodation's Reply
02 Jul 2026
Dear Mr. Muhammad bin I.N., This is a general message from Sagan Heritage Hotel Yogyakarta. We would like to thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them in providing the best possible service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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A***e
icon-origin-TRAVELOKA
7.8
/10
Reviewed 7 day(s) ago
Hotel close to city tourist area, friendly and comfortable service.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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N***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The place is comfortable, close to UGM, a minimarket, and schools. The staff is also very friendly. I'll definitely return here again and recommend it to my friends.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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Jannatin A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The service was friendly and the staff were courteous. Our luggage was carried upstairs on a trolley. If you book a deluxe twin, the bottom mattress can be pulled out and another mattress is provided, allowing for four people to stay overnight. The downside is that you have to add your own pillows. When we went down to pray, the staff greeted us warmly. The prayer room was also clean. I'll stay here again next time.
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1 people find it helpful
Accommodation's Reply
02 Jul 2026
Dear Mr. Jannatin A., Sincerely yours, from Sagan Heritage Hotel Yogyakarta. Thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and facilities. We will share your feedback with our entire team to encourage them to continue providing the best service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta and experience our services again. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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L***5
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Everything's fine. It just doesn't work with Wi-Fi, and the TV isn't a Smart TV yet. Thanks.
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1 people find it helpful
Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to inform you that we appreciate you taking the time to write a review. We are delighted to hear that your overall stay was positive. We apologize for the WiFi connectivity issues and the TV facilities not meeting your expectations. Your feedback is very important to us and will be taken into consideration for future improvements. We hope to welcome you back again with an even better experience. Based on your review, we hope to improve our services to better meet the expectations of all our guests during their stays. Thank you again for sharing your experience with us. We look forward to welcoming you and your family back to Yogyakarta and experiencing our services again. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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S***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Good location, good cleanliness, good price, and a bathtub, which the kids loved. Delicious breakfast.
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Accommodation's Reply
27 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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Eduward F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Impressive and comfortable and close to wherever you want to go.
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1 people find it helpful
Accommodation's Reply
30 Jun 2026
Dear Mr. Eduward F, Sincerely yours, from Sagan Heritage Hotel Yogyakarta. Thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and facilities. We will share your feedback with our team to encourage them in providing the best possible service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta and experience our services again. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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A***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
It was a truly enjoyable stay at this hotel. The staff was friendly, the facilities were excellent, and the service was excellent. The room was clean, and the bathroom smelled great. If I ever visit Yogyakarta again, I'll definitely stay here again.
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Accommodation's Reply
27 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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n***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 2 week(s) ago
Old hotel, the bathroom is not very clean, the toilet is very old, the water keeps flowing, the staff is very friendly, it is very difficult to connect to the wifi, the TV does not have Netflix, you can only watch Trans TV.
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Accommodation's Reply
27 Jun 2026
Dear Valued Guest, This is a message from Sagan Heritage Hotel Yogyakarta. First, we sincerely apologize for the inconvenience you experienced during your stay at Sagan Heritage Hotel Yogyakarta. We are deeply sorry that this incident disrupted your stay. We apologize for the inconvenience regarding the condition of the bathroom, toilet, Wi-Fi connection, and television facilities that did not meet your expectations. This feedback is important to us, and we have informed the relevant team to immediately assess and improve the quality of our facilities and services in the future. We hope that your feedback will help us focus on providing services that meet the expectations of all our guests during their stay. Thank you again for sharing your experience. We sincerely hope to welcome you and your family back to Yogyakarta again with all our services. Thank you. General Manager, Sagan Heritage Hotel Yogyakarta
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S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.1
/10
Reviewed 2 week(s) ago
I ordered a twin bed and was given a queen bed. The hotel was undergoing renovations, so there was a lot of dust outside. The staff was friendly, but it was very difficult to contact reception or room service. Every time I called, they didn't answer. When I did, I was told there were no incoming calls at all. Many items in the hotel were in disrepair, such as damaged towels, cracked glasses, etc. Breakfast at 9:00 a.m. was cold, there wasn't much variety, and the cutlery wasn't very clean.
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Accommodation's Reply
27 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta sincerely apologizes for any inconvenience you may have experienced during your stay. In particular, we apologize for the communication issues at the reception desk, the condition of some in-room amenities, and the breakfast. Your valuable feedback is extremely important to our hotel, and we will forward it to the relevant departments for immediate consideration and improvement of our services and facilities. Regarding room type, we have provided the same room type as confirmed on Traveloka. However, we understand that bed preferences may vary. To avoid similar misunderstandings in the future, please inform us of any special requirements when making your reservation or contact the hotel prior to your arrival, and we will notify you of room availability. Furthermore, we apologize for any inconvenience caused by the ongoing renovations. These renovations are being carried out to enhance the comfort of all guests, and we will do our best to minimize any inconvenience caused. Thank you again for sharing your feedback regarding your stay. We look forward to welcoming you and your family back to Yogyakarta again. All our staff will do their utmost to provide you with the best possible service. Thank you. Sincerely, Sagan Heritage Hotel Yogyakarta Chief Executive Officer
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Bulan M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly and helpful at check-in.
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3 people find it helpful
Accommodation's Reply
27 Jun 2026
Dear Mr. Bulan M., Sincerely yours, from Sagan Heritage Hotel Yogyakarta. Thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and our facilities. We will share your feedback with our entire team to encourage them to continue providing the best service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and experience all of our services. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
It's far from Malioboro Street, so walking isn't recommended. Book a cheap online motorcycle taxi. The return journey from Malioboro is even further because of the detour. I was considering changing hotels, but luckily the receptionists were very friendly, especially the gentleman. I forgot his name, but he was very friendly. I asked him many questions, and he answered them politely and kindly. Very helpful.
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1 people find it helpful
Accommodation's Reply
27 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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G***h
icon-origin-TRAVELOKA
6.8
/10
Reviewed 3 week(s) ago
The pool is dirty, after swimming my child is itchy.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to inform you that, first and foremost, we apologize for the inconvenience you and your family experienced regarding the condition of the swimming pool during your stay. We have followed up on this matter with the relevant team to investigate and improve the cleanliness and water quality standards of the swimming pool to ensure it is safe and comfortable for all guests. Your health and comfort are our top priority. We hope that your feedback will help us improve our services to meet your expectations for future stays with us. Once again, we thank you for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta and experience our services again. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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1***8
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly staff, comfortable rooms, good facilities.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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Budi K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Suitable for family stays, there is also a pool for swimming.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Mr. Budi, It is with great pleasure that we at Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to continue improving our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and experience our excellent service once more. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The service was friendly, especially from Kristin and Nadilla. The breakfast was also delicious, more suited to the elderly.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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lulu a. h.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Staying at the Sagan Heritage Hotel was one of the best experiences during my vacation in Yogyakarta. The hotel was comfortable, clean, and had a peaceful atmosphere, perfect for relaxing after a day of exploring the city. The most impressive aspect was the friendliness of the staff. Special thanks to Christine and Nadila, who were extremely helpful, friendly, and always provided service with a smile. They made the stay even more warm and enjoyable. The strategic location, adequate facilities, and excellent service. Highly recommended for anyone looking for a comfortable hotel for a vacation in Yogyakarta. I will definitely stay here again on my next visit!
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Accommodation's Reply
18 Jun 2026
Dear Mr./Ms. Lulu A.H., It is with great pleasure that we at Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to continue striving for the best possible service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and experience our excellent service once more. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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Number of reviews per page
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40

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.5
Very Good
From 5,919 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.5

Meal

8.1

Location

8.8

Service and Facilites

8.6

People often mention about Sagan Heritage Hotel
All
Staff Friendliness (326)
Distance to City Center (301)
Bedroom (298)
Ambiance (276)
Hotel Area (268)
Surroundings (267)
Room Space (265)
Bathroom (260)
Family Friendly (254)
Accessibility (253)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Sagan Heritage Hotel

Number of reviews per page
20
40
Customer reviews
A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 hour(s) ago
My business stay at this hotel was very satisfying. The location is strategic, and the staff is friendly and helpful. I will definitely stay here again.
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S***t
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 day(s) ago
Strategic location, safe and comfortable environment. However, yesterday, the trash in the bathroom from the previous guest hadn't been removed.
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A***f
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
The rooms are clean and spacious. The location is also easy to find.
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Muhammad B. I. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Having Valley at the hotel was very helpful.
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Accommodation's Reply
02 Jul 2026
Dear Mr. Muhammad bin I.N., This is a general message from Sagan Heritage Hotel Yogyakarta. We would like to thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them in providing the best possible service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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A***e
icon-origin-TRAVELOKA
7.8
/10
Reviewed 7 day(s) ago
Hotel close to city tourist area, friendly and comfortable service.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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N***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The place is comfortable, close to UGM, a minimarket, and schools. The staff is also very friendly. I'll definitely return here again and recommend it to my friends.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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Jannatin A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The service was friendly and the staff were courteous. Our luggage was carried upstairs on a trolley. If you book a deluxe twin, the bottom mattress can be pulled out and another mattress is provided, allowing for four people to stay overnight. The downside is that you have to add your own pillows. When we went down to pray, the staff greeted us warmly. The prayer room was also clean. I'll stay here again next time.
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1 people find it helpful
Accommodation's Reply
02 Jul 2026
Dear Mr. Jannatin A., Sincerely yours, from Sagan Heritage Hotel Yogyakarta. Thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and facilities. We will share your feedback with our entire team to encourage them to continue providing the best service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta and experience our services again. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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L***5
icon-Staycation
Staycation
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9.7
/10
Reviewed 1 week(s) ago
Everything's fine. It just doesn't work with Wi-Fi, and the TV isn't a Smart TV yet. Thanks.
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1 people find it helpful
Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to inform you that we appreciate you taking the time to write a review. We are delighted to hear that your overall stay was positive. We apologize for the WiFi connectivity issues and the TV facilities not meeting your expectations. Your feedback is very important to us and will be taken into consideration for future improvements. We hope to welcome you back again with an even better experience. Based on your review, we hope to improve our services to better meet the expectations of all our guests during their stays. Thank you again for sharing your experience with us. We look forward to welcoming you and your family back to Yogyakarta and experiencing our services again. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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S***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Good location, good cleanliness, good price, and a bathtub, which the kids loved. Delicious breakfast.
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Accommodation's Reply
27 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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Eduward F.
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Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Impressive and comfortable and close to wherever you want to go.
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1 people find it helpful
Accommodation's Reply
30 Jun 2026
Dear Mr. Eduward F, Sincerely yours, from Sagan Heritage Hotel Yogyakarta. Thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and facilities. We will share your feedback with our team to encourage them in providing the best possible service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta and experience our services again. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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A***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
It was a truly enjoyable stay at this hotel. The staff was friendly, the facilities were excellent, and the service was excellent. The room was clean, and the bathroom smelled great. If I ever visit Yogyakarta again, I'll definitely stay here again.
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Accommodation's Reply
27 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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n***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 2 week(s) ago
Old hotel, the bathroom is not very clean, the toilet is very old, the water keeps flowing, the staff is very friendly, it is very difficult to connect to the wifi, the TV does not have Netflix, you can only watch Trans TV.
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Accommodation's Reply
27 Jun 2026
Dear Valued Guest, This is a message from Sagan Heritage Hotel Yogyakarta. First, we sincerely apologize for the inconvenience you experienced during your stay at Sagan Heritage Hotel Yogyakarta. We are deeply sorry that this incident disrupted your stay. We apologize for the inconvenience regarding the condition of the bathroom, toilet, Wi-Fi connection, and television facilities that did not meet your expectations. This feedback is important to us, and we have informed the relevant team to immediately assess and improve the quality of our facilities and services in the future. We hope that your feedback will help us focus on providing services that meet the expectations of all our guests during their stay. Thank you again for sharing your experience. We sincerely hope to welcome you and your family back to Yogyakarta again with all our services. Thank you. General Manager, Sagan Heritage Hotel Yogyakarta
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S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.1
/10
Reviewed 2 week(s) ago
I ordered a twin bed and was given a queen bed. The hotel was undergoing renovations, so there was a lot of dust outside. The staff was friendly, but it was very difficult to contact reception or room service. Every time I called, they didn't answer. When I did, I was told there were no incoming calls at all. Many items in the hotel were in disrepair, such as damaged towels, cracked glasses, etc. Breakfast at 9:00 a.m. was cold, there wasn't much variety, and the cutlery wasn't very clean.
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Accommodation's Reply
27 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta sincerely apologizes for any inconvenience you may have experienced during your stay. In particular, we apologize for the communication issues at the reception desk, the condition of some in-room amenities, and the breakfast. Your valuable feedback is extremely important to our hotel, and we will forward it to the relevant departments for immediate consideration and improvement of our services and facilities. Regarding room type, we have provided the same room type as confirmed on Traveloka. However, we understand that bed preferences may vary. To avoid similar misunderstandings in the future, please inform us of any special requirements when making your reservation or contact the hotel prior to your arrival, and we will notify you of room availability. Furthermore, we apologize for any inconvenience caused by the ongoing renovations. These renovations are being carried out to enhance the comfort of all guests, and we will do our best to minimize any inconvenience caused. Thank you again for sharing your feedback regarding your stay. We look forward to welcoming you and your family back to Yogyakarta again. All our staff will do their utmost to provide you with the best possible service. Thank you. Sincerely, Sagan Heritage Hotel Yogyakarta Chief Executive Officer
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Bulan M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly and helpful at check-in.
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Accommodation's Reply
27 Jun 2026
Dear Mr. Bulan M., Sincerely yours, from Sagan Heritage Hotel Yogyakarta. Thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and our facilities. We will share your feedback with our entire team to encourage them to continue providing the best service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and experience all of our services. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
It's far from Malioboro Street, so walking isn't recommended. Book a cheap online motorcycle taxi. The return journey from Malioboro is even further because of the detour. I was considering changing hotels, but luckily the receptionists were very friendly, especially the gentleman. I forgot his name, but he was very friendly. I asked him many questions, and he answered them politely and kindly. Very helpful.
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Accommodation's Reply
27 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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G***h
icon-origin-TRAVELOKA
6.8
/10
Reviewed 3 week(s) ago
The pool is dirty, after swimming my child is itchy.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to inform you that, first and foremost, we apologize for the inconvenience you and your family experienced regarding the condition of the swimming pool during your stay. We have followed up on this matter with the relevant team to investigate and improve the cleanliness and water quality standards of the swimming pool to ensure it is safe and comfortable for all guests. Your health and comfort are our top priority. We hope that your feedback will help us improve our services to meet your expectations for future stays with us. Once again, we thank you for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta and experience our services again. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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1***8
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly staff, comfortable rooms, good facilities.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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Budi K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Suitable for family stays, there is also a pool for swimming.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Mr. Budi, It is with great pleasure that we at Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to continue improving our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and experience our excellent service once more. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The service was friendly, especially from Kristin and Nadilla. The breakfast was also delicious, more suited to the elderly.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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lulu a. h.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Staying at the Sagan Heritage Hotel was one of the best experiences during my vacation in Yogyakarta. The hotel was comfortable, clean, and had a peaceful atmosphere, perfect for relaxing after a day of exploring the city. The most impressive aspect was the friendliness of the staff. Special thanks to Christine and Nadila, who were extremely helpful, friendly, and always provided service with a smile. They made the stay even more warm and enjoyable. The strategic location, adequate facilities, and excellent service. Highly recommended for anyone looking for a comfortable hotel for a vacation in Yogyakarta. I will definitely stay here again on my next visit!
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Accommodation's Reply
18 Jun 2026
Dear Mr./Ms. Lulu A.H., It is with great pleasure that we at Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to continue striving for the best possible service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and experience our excellent service once more. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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