What is normal check-in & check-out time at Sunway Hotel Georgetown Penang?

The standard check-in time at Sunway Hotel Georgetown Penang is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Sunway Hotel Georgetown Penang provide breakfast?

Yes, Sunway Hotel Georgetown Penang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Sunway Hotel Georgetown Penang?

Sunway Hotel Georgetown Penang is a 4.0-star hotel.

How many floors does Sunway Hotel Georgetown Penang have?

Sunway Hotel Georgetown Penang has 16 floors.

How many rooms are available at Sunway Hotel Georgetown Penang?

Sunway Hotel Georgetown Penang has 250 rooms in total.

Does Sunway Hotel Georgetown Penang have a swimming pool?

Yes, a swimming pool is available at Sunway Hotel Georgetown Penang.

Does Sunway Hotel Georgetown Penang provide airport transfer?

Yes, Sunway Hotel Georgetown Penang provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Sunway Hotel Georgetown Penang?

Sunway Hotel Georgetown Penang is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

Sunway Hotel Georgetown Penang

Name: Sunway Hotel Georgetown Penang
Address: 33, New Lane (Off Macalister Road), Georgetown, Pulau Pinang, Penang, Malaysia, 10400, 33, New Lane (Off Macalister Road), Penang, 10400, Malaysia
Rating: 8.6

Hotels

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8.6

/10

Very Good

4,374 reviews

What Guests Say About Their Stay

Verified Traveler

9.4

/ 10

When I arrived for check-in, for obvious reasons the hotel staff explained convincingly, I was offered an alternative room for consideration. Instead of Premier King Room I reserved, I accepted the offer of Deluxe Room (Room 801), which I did not regret! Keep up the good work!

Verified Traveler

9.4

/ 10

The front desk staff was welcoming and accommodating, making our check-in seamless. Housekeeping was top-notch.

Amir A.

9.4

/ 10

Everything was flawless from check-in to check-out. Great location and friendly staff. Mr. Naga was always around to welcome guests and very attentive and helpful. Also, Chris at the Front Office was great. Rooms were super clean. Will definitely come back to Sunway Georgetown Hotel soon. My preferred choice. Keep up the good work. Thank you.

Glynne C. B. E.

9.4

/ 10

Hakim was very helpful recommending places to buy things and where to eat. The housekeeping boys were prompt and helpful in meeting all our needs. Wonderful location with many places to eat. Enjoyed the short stay.

Adi S. K.

9.4

/ 10

The location is very strategic, close to New Lane Hawker (just a short walk), close to entertainment like plazas/malls, and close to hospitals. The staff is also very friendly and helpful, and you can request free plastic bowls and cutlery. The rooms are also clean and odor-free.

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In the Area

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33, New Lane (Off Macalister Road), Georgetown, Pulau Pinang, Penang, Malaysia, 10400

Main Facilities

This accommodation offers:

Outdoor pool

Swimming pool

Laundry service

Parking

Airport transfer

Restaurant

Luggage storage

Elevator

Highlights at This Property

Great value in its class

High-quality service

Sunway Hotel Georgetown Penang is a 4-star hotels that has been welcoming guests since 1994. The accommodation went through a renovation in 2013. Sunway Hotel Georgetown Penang is part of Sunway Hotels and Resorts. There are 250 rooms spread across 16 floors.

What's around Sunway Hotel Georgetown Penang

33, New Lane (Off Macalister Road), Georgetown, Pulau Pinang, Penang, Malaysia, 10400

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Discover More About Sunway Hotel Georgetown Penang

General Information

Sunway Hotel Georgetown Penang is a 4-star hotels that has been welcoming guests since 1994. The accommodation went through a renovation in 2013. Sunway Hotel Georgetown Penang is part of Sunway Hotels and Resorts. There are 250 rooms spread across 16 floors.

Location

Located at 33, New Lane (Off Macalister Road) in Pulau Pinang, Malaysia. Those looking to explore will find Goddess of Mercy Temple, Surau Terapung Penang Port, and Sun Yat-sen Museum nearby.

Facilities & Amenities

Sunway Hotel Georgetown Penang has Outdoor pool, Swimming pool, Laundry service, Parking, Airport transfer, and more. Rooms also come with TV and In-room safe.

Business Facilities

For guests traveling for work, Sunway Hotel Georgetown Penang has Business facilities and Conference room available.

Contact

Email: enquiryshg@sunwayhotels.com
Phone number: +6042299988
Website: www.sunwayhotels.com

All facilities in Sunway Hotel Georgetown Penang

Facility

Outdoor pool

Swimming pool

Others

Guest Services

Laundry Service
24-hour front desk
Wedding service
Front desk
Bellboy service
Doorman
24-hour security
Luggage storage
Concierge

Accommodation Facilities

Family room
Car park
Smoking area

Public Facilities

Elevator
Room service
Restaurant
Safety deposit box

Nearby Facilities

Grocery store
Supermarket
ATM/Bank

Business Facilities

Photocopier
Projector
Meeting facilities
Conference room
Business facilities

Connectivity

Wi-Fi in public areas
Wi-Fi

Activity & Leisure

Spa
Outdoor pool

Accessibility

Wheelchair accessible

Meals & Dining

Continental breakfast
Breakfast

Shuttle Service

Airport transfer

Transportation

Limited car park
Car hire
Limo or town car service

Accommodation Policy & General Information in Sunway Hotel Georgetown Penang

Translate

IMPORTANT_NOTICE

Facility Notice
Swimming Pool closed temporarily from 8-6-2026 to 29-6-2026.

Tourism Tax

Tourism tax MYR 13.00 will be charged upon check-in (per room/per night).

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General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Sunway Hotel Georgetown Penang	250
Number of floors in Sunway Hotel Georgetown Penang	16
Another facilities in Sunway Hotel Georgetown Penang	Laundry Service, 24-hour front desk, Wedding service, Front desk, Bellboy service

More Reviews from Other Guests in Sunway Hotel Georgetown Penang

Overall Ratings & Reviews Sunway Hotel Georgetown Penang

Traveloka (3,372)

Other sources (1,002)

8.7

Very Good

From 3,372 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.2

Location

9.0

Service and Facilites

8.7

People often mention about Sunway Hotel Georgetown Penang

All

Room Space (49)

Staff Friendliness (46)

Bedroom (43)

Bathroom (43)

Surroundings (39)

Distance to City Center (38)

Hotel Area (35)

Wifi (32)

Accessibility (31)

Ambiance (28)

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Traveler Reviews Sunway Hotel Georgetown Penang

Number of reviews per page

20

40

Customer reviews

BL

Bambang L.

Medical

9.7

/10

Reviewed 2 day(s) ago

In town. Special and close to eateries.

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L***U

Leisure

9.3

/10

Reviewed 2 week(s) ago

The room looks new after recent upgrading.

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Accommodation's Reply

27 Oct 2026

Dear Valued Guest, Thank you for sharing your positive feedback! We are delighted to know that you appreciated the refreshed appearance of our guestrooms following the recent upgrading works. Your kind comments mean a great deal to us and encourage our team to continue enhancing the comfort and overall experience of our guests. We truly appreciate your support and look forward to welcoming you back for another pleasant and comfortable stay soon! Warm regards, The Management

Verified Traveler

Medical

9.4

/10

Reviewed 3 week(s) ago

When I arrived for check-in, for obvious reasons the hotel staff explained convincingly, I was offered an alternative room for consideration. Instead of Premier King Room I reserved, I accepted the offer of Deluxe Room (Room 801), which I did not regret! Keep up the good work!

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Accommodation's Reply

13 Oct 2026

Dear Valued Guest, Thank you for your kind words and understanding regarding the room change. We’re delighted you enjoyed the Deluxe Room and appreciated our team’s assistance. Your encouragement means a lot to us, and we look forward to welcoming you back soon. Best regards, The Management

L***m

8.8

/10

Reviewed 4 week(s) ago

Acceptable, but the price is a little bit expensive.

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Accommodation's Reply

20 Oct 2026

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to know that your overall stay was satisfactory. We also understand your concern regarding our room rates and sincerely appreciate your feedback. Please be assured that we continuously strive to provide our guests with a comfortable stay, quality service, and good value for money. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for an even better experience in the future. Warm regards, The Management

E***a

9.4

/10

Reviewed 6 week(s) ago

The staff is friendly, clean, there are also many places to eat around the hotel so you don't need to go out for dinner, you can find a place to eat right out of the hotel.

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Accommodation's Reply

24 Sep 2026

Thank you for your wonderful review! We are delighted to hear that you were impressed with the friendly staff, the cleanliness of the hotel, and the location surrounded by many restaurants. We hope to welcome you back for another comfortable and enjoyable stay in Penang!

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K***o

Staycation

9.0

/10

Reviewed 8 week(s) ago

The bed and pillow could be more comfortable. Other 3-star hotels have better beds and pillows than Sunway. Surprised, hope you can improve on this.

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Accommodation's Reply

14 Sep 2026

Thank you for sharing your honest feedback with us. We’re sorry to hear that the bed and pillows did not provide the level of comfort you expected during your stay. We understand that a comfortable bed and pillow are an important part of a good night’s rest, and we sincerely appreciate you bringing this to our attention. Your comments have been noted and will be shared with our management team for consideration and improvement. We value your feedback and hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future.

V***t

Medical

9.1

/10

Reviewed 8 week(s) ago

Staff were helpful and friendly. It's easy to search for food within walking distance.

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Accommodation's Reply

10 Sep 2026

Thank you for your kind feedback! We’re delighted to hear that our staff were helpful and friendly, and that you enjoyed the convenient location with plenty of food options within walking distance. We truly appreciate your support and look forward to welcoming you back again soon!

B***n

Medical

10.0

/10

Reviewed 8 week(s) ago

Friendly check-in service, neat room cleaners.

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Accommodation's Reply

10 Sep 2026

Thank you for your kind feedback! We’re delighted to hear that you experienced a friendly check-in and were pleased with the housekeeping service. We truly appreciate your support and look forward to welcoming you back again soon!

Law C. K.

10.0

/10

Reviewed 12 week(s) ago

The staff were very friendly and greeting. When I arrived, the staff service was helpful in bringing my bag. Staff were very humble and smiled. The bedroom and bathroom were the best cleaning.

1 people find it helpful

Accommodation's Reply

17 Aug 2026

Dear Law C.K., Thank you for your kind review! We’re delighted to hear that you enjoyed our friendly and helpful service, as well as the cleanliness of the bedroom and bathroom. We truly appreciate your support and look forward to welcoming you again! Best regards, The Management

TM

Tjhin M. W.

Medical

9.7

/10

Reviewed 12 week(s) ago

Nice and comfortable hotel. Will be back soon.

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Accommodation's Reply

10 Aug 2026

Dear Guest, Thank you for your kind review! We’re delighted to hear that you had a nice and comfortable stay. We look forward to welcoming you back again soon! Best regards, The Management

S***a

Medical

7.9

/10

Reviewed 15 week(s) ago

We booked a king bed (single) but upon check-in we got twin beds, even though the price was different, without any notification! After I complained, the hotel gave the excuse that there were no more rooms with single beds. Then why was the room still available when I booked it????? After I complained, the hotel apologized and promised that a staff member would combine the twin beds in our room. We then combined them ourselves as in the photo. Until we left, no one ever came. I've been to Penang many times and only this star hotel is so unprofessional.

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Accommodation's Reply

28 Jul 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to book a King Bed room but be assigned a Twin Bed room upon arrival without prior notification. This is not the experience we strive to provide. We also regret that our team did not follow through on the promise to have a staff member assist with combining the beds, and we apologize for this lapse in service. Your comments have been shared with our management and relevant departments for immediate review. We are taking this feedback seriously to improve our room allocation process, communication with guests, and service follow-up to help prevent similar situations in the future. We appreciate you bringing this to our attention and hope that this single experience will not mar your overall impression of our hotel and look forward to welcoming you again soon. Regards, The Management

Liyani

9.7

/10

Reviewed 15 week(s) ago

Comfortable, clean, spacious rooms, close to the dining area, close to everything. Great hotel.

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Accommodation's Reply

20 Jul 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Verified Traveler

Medical

10.0

/10

Reviewed 18 week(s) ago

It was a wonderful moment to be there.

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Accommodation's Reply

06 Jul 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

V***t

8.5

/10

Reviewed 19 week(s) ago

In Penang, I always stay at the Sunway Hotel. It's close to everything. It's clean and comfortable.

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Accommodation's Reply

30 Jun 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Verified Traveler

10.0

/10

Reviewed 19 week(s) ago

Good location, near culinary places.

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Accommodation's Reply

30 Jun 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

D***i

9.7

/10

Reviewed 19 week(s) ago

I always stay here when I go to Penang. It's easier to find food when I'm with my parents, who have trouble walking long distances.

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Accommodation's Reply

30 Jun 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

D***l

Medical

8.5

/10

Reviewed 20 week(s) ago

The staff is very friendly and there are lots of local culinary delights in the hotel.

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Accommodation's Reply

22 Jun 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Y***g

Leisure

9.1

/10

Reviewed 21 week(s) ago

Good location, hotel staff very friendly and professional. Have stayed here several times and will continue to be my choice hotel. Breakfast choice is limited, will be good if there is some improvement.

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Accommodation's Reply

12 Jun 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We appreciate your constructive comments about the breakfast and we will share it with our business partner who man the Sun Cafe (Coffee House) for improvements. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

s***i

8.5

/10

Reviewed 21 week(s) ago

Location near Ban Heang shop and lots of street food.

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Accommodation's Reply

11 Jun 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

E***d

8.2

/10

Reviewed 24 week(s) ago

Great location, lots of food. Large lobby, decent rooms.

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Accommodation's Reply

20 May 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Number of reviews per page

20

40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.