What do past guests say about Sunway Pyramid Hotel?

Sunway Pyramid Hotel is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Sunway Pyramid Hotel

Name: Sunway Pyramid Hotel
Address: Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500, Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, 47500, Malaysia
Rating: 8.6

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8.6

/10

Very Good

2,151 reviews

What Guests Say About Their Stay

m***r

8.5

/ 10

The room was clean and comfortable. The hotel is connected to a shopping center, making it easy to explore many kinds of food and other things.

N***a

9.7

/ 10

My top choice is always the Sunway Pyramid Hotel due to its strategic location. The hotel is comfortable and connected to the mall. Access for medical check-ups that require a round trip from the hotel to the hospital is excellent. Overall, I'm always happy to return to this hotel due to the convenience and comfort.

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F***i

10.0

/ 10

Fun.. Clean rooms, close to the mall, all the staff are helpful. Very, very attitude 👍. The kids played at Sunway Lagoon Theme Park, just walking from the resort restaurant. All access is very easy. Recommended for those who want a family vacation with children.. 👍😍

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Retno I.

9.7

/ 10

It's very easy and flexible to stay here, there's an access to a mall and can walk around Sunway through the canopy, and it's close to everything. The hotel is also very clean and comfortable. I would come and stay here again for my future trip here.

Verified Traveler

10.0

/ 10

An absolutely outstanding stay at Sunway Pyramid Hotel! From the moment we arrived, everything was seamless and impressive. The room was immaculate, beautifully maintained, and exceptionally comfortable—perfect for a truly restful stay. The direct access to Sunway Pyramid Mall is unbeatable, making shopping, dining, and entertainment effortlessly convenient. What truly stood out was the exceptional service: the staff were genuinely warm, attentive, and professional, always going the extra mile to ensure a perfect experience. Every detail was thoughtfully taken care of. Without a doubt, one of the best hotel stays we’ve had—highly recommended and we can’t wait to return!

In the Area

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Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500

Main Facilities

Laundry service

Parking

Airport transfer

Restaurant

Luggage storage

Elevator

Sunway Pyramid Hotel is a 4-star hotels that has been welcoming guests since 2004. The accommodation went through a renovation in 2016. Sunway Pyramid Hotel is part of Sunway Hotels and Resorts MY under Sunway Hotels and Resorts. There are 564 rooms spread across 8 floors.

What's around Sunway Pyramid Hotel

Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500

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General Information

Location

Located at Persiaran Lagoon, Bandar Sunway in Kuala Lumpur, Malaysia. Those looking to explore will find Desa Subang Permai, Sultan Abdul Samad Building, and Masjid Al Ehsan Seksyen 24 Shah Alam (Baru) nearby.

Facilities & Amenities

Sunway Pyramid Hotel has Laundry service, Parking, Airport transfer, Restaurant, Luggage storage, and more.

Business Facilities

For guests traveling for work, Sunway Pyramid Hotel has Business facilities and Conference room available.

Dining

Guests can stop by the café.

Contact

Email: srhs.resv-ota@sunwayhotels.com
Phone number: +60374928000
Website: www.sunwayhotels.com

All facilities in Sunway Pyramid Hotel

Others

Meals & Dining

Breakfast
Café

Business Facilities

Projector
Business facilities
Photocopier
Conference room
Meeting facilities

Nearby Facilities

Beauty salon
Grocery store
Gift shop
Supermarket
ATM/Bank
Hair salon
Launderette

Accommodation Facilities

Car park
Family room

Guest Services

Luggage storage
Front desk
Concierge
Bellboy service
Multilingual staff
Laundry Service
Currency exchange
24-hour security
Doorman
24-hour front desk

Public Facilities

Elevator
Safety deposit box
Coffee shop
Room service
Restaurant

Accessibility

Accessible path of travel
Wheelchair accessible

Transportation

Airport transfer
Area shuttle
Limo or town car service

Connectivity

Wi-Fi
LAN Internet access
Wi-Fi in public areas

Shuttle Service

Transfer service

Accommodation Policy & General Information in Sunway Pyramid Hotel

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Check-in/Check-out Time

Check-in time: 15:00
Check-out time: 12:00

General Check-in Instructions

General Check-in Instructions (English Only)
EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax. Non-refundable PREPAYMENT for entire stay is required at the time of booking. Booking(s) will be charged the total price of the reservation if they cancel at any time. Prepayment will not be refunded for cancellations or shortened stays. The offer is not valid in conjunction with other offers or promotions.

Only fully vaccinated guests** with proof of their digital COVID-19 vaccination certificate are allowed to check-in at our hotel. Guests who are not / not fully vaccinated with an admissible reason are required to obtain a letter of consent by an appointed Doctor. **Guests with vaccines requiring 2 doses (Pfizer, AstraZaneca and Sinovac) must have completed 14 days from the date of the 2nd dose and guests with vaccines requiring 1 dose (CanSino and Johnson & Johnson) must have completed 28 days from the date of that dose.

Implementation of 8% Sales & Service Tax Effective 1st March 2024 - As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.

Effective 1 January, 2026, a Sustainability Fee of RM 7.00 per room per night will be applicable to all guests and will be collected upon check-in.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - to 12:00
Available rooms at Sunway Pyramid Hotel	564
Number of floors in Sunway Pyramid Hotel	8
Another facilities in Sunway Pyramid Hotel	Breakfast, Café, Projector, Business facilities, Photocopier

Frequently asked question in Sunway Pyramid Hotel

What is normal check-in & check-out time at Sunway Pyramid Hotel?

The standard check-in time at Sunway Pyramid Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00

What is the star rating of Sunway Pyramid Hotel?

Sunway Pyramid Hotel is a 4.0-star hotel.

How many floors does Sunway Pyramid Hotel have?

Sunway Pyramid Hotel has 8 floors.

How many rooms are available at Sunway Pyramid Hotel?

Sunway Pyramid Hotel has 564 rooms in total.

Does Sunway Pyramid Hotel provide airport transfer?

Yes, Sunway Pyramid Hotel provides airport transfer upon request. Please contact the hotel directly for more information.

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More Reviews from Other Guests in Sunway Pyramid Hotel

Overall Ratings & Reviews Sunway Pyramid Hotel

Traveloka (1,267)

Other sources (884)

8.8

Very Good

From 1,267 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.1

Service and Facilites

8.8

People often mention about Sunway Pyramid Hotel

All

Surroundings (63)

Room Space (62)

Bedroom (61)

Staff Friendliness (54)

Bathroom (54)

Accessibility (51)

Hotel Area (47)

Ambiance (46)

Family Friendly (45)

Wifi (37)

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Traveler Reviews Sunway Pyramid Hotel

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Customer reviews

m***r

Business

8.5

/10

Reviewed 1 week(s) ago

The room was clean and comfortable. The hotel is connected to a shopping center, making it easy to explore many kinds of food and other things.

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Verified Traveler

10.0

/10

Reviewed 3 week(s) ago

Very good and strategic hotel.

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Accommodation's Reply

19 Oct 2026

Dear Valued Guest, Greetings from Sunway Pyramid Hotel Kuala Lumpur! Thank you for your kind feedback. We are delighted to know that you enjoyed your stay and appreciated our hotel's strategic location. Your support means a lot to us, and we look forward to welcoming you back for another pleasant and memorable stay. Warm regards, Management of Sunway Pyramid Hotel

E***n

Leisure

8.5

/10

Reviewed 5 week(s) ago

Access to malls and Sunway University is okay.

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Accommodation's Reply

02 Oct 2026

Dear E***n, Thank you for your stay at Sunway Pyramid Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Pyramid Hotel

N***a

Business

8.5

/10

Reviewed 6 week(s) ago

The hotel is nice, cool, and very comfortable.

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Accommodation's Reply

26 Sep 2026

Dear Valued Guest, Thank you for your kind feedback! We are delighted to hear that you found the hotel nice, cool, and comfortable. We truly appreciate your positive comments and look forward to welcoming you back for another pleasant stay with us. Warm regards, Management of Sunway Pyramid Hotel

M***a

Medical

10.0

/10

Reviewed 6 week(s) ago

This hotel is inside the mall so it is the main choice if you are in Subang Jaya. Hotel is okay, breakfast is okay

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Accommodation's Reply

26 Sep 2026

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our convenient location within Sunway Pyramid Mall to be a key advantage during your stay. We also appreciate your comments regarding the hotel and breakfast. Your feedback is valuable to us as we continuously strive to enhance our facilities, dining experience, and overall service. We hope to have the pleasure of welcoming you back on your next visit to Subang Jaya. Warm regards, Management of Sunway Pyramid Hotel

Darmadi

Business

10.0

/10

Reviewed 7 week(s) ago

Will come back next time. Nice and worth it.

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Accommodation's Reply

16 Sep 2026

Dear Darmadi, Thank you for your kind feedback. We are delighted to hear that you found your stay enjoyable and worthwhile. It is wonderful to know that you plan to return, and we truly look forward to welcoming you back to Sunway Pyramid Hotel for another pleasant stay. Warm regards, Management of Sunway Pyramid Hotel

Darmadi

Business

10.0

/10

Reviewed 7 week(s) ago

Excellent hotel and services. Next time will come back.

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Accommodation's Reply

16 Sep 2026

Dear Darmadi, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our hotel and services. We truly appreciate your kind words and are pleased to know that you plan to visit us again. We look forward to welcoming you back to Sunway Pyramid Hotel for another enjoyable stay. Warm regards, Management of Sunway Pyramid Hotel

A***a

Staycation

10.0

/10

Reviewed 8 week(s) ago

All good. Although the people from the next room were too noisy at night.

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Accommodation's Reply

16 Sep 2026

Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to hear that you had an overall pleasant stay. We sincerely apologise for the disturbance caused by the noise from the neighbouring room at night. We understand how this may have affected your comfort and rest. Please be assured that we will continue to remind our guests to be considerate of others and maintain a peaceful environment, especially during quiet hours. We appreciate your feedback and hope to have the pleasure of welcoming you back for an even more comfortable stay. Warm regards, Management of Sunway Pyramid Hotel

Verified Traveler

9.4

/10

Reviewed 10 week(s) ago

Very accommodating and friendly

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Accommodation's Reply

02 Sep 2026

Dear Verified Traveler Thank you for sharing your positive impression of your stay with us. We are delighted to know that our team’s welcoming approach stood out during your visit. Providing attentive, personable service is central to our hospitality philosophy, and it is gratifying to see this reflected in your experience. Your feedback encourages our team to continue delivering the warm service our guests value. We appreciate your support and look forward to welcoming you back for another pleasant stay. Best Regards, Management of Sunway Pyramid Hotel

T***y

Leisure

8.8

/10

Reviewed 12 week(s) ago

Great location. Directly connected to Sunway Pyramid Mall. The only drawback is breakfast is served at Sunway Resort Hotel, which is a short walk from the hotel. Breakfast was great with a lot of varieties.

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Accommodation's Reply

02 Sep 2026

Dear T***y Thank you for sharing your experience and for highlighting the convenience of our location and connection to Sunway Pyramid Mall. We are delighted to know the breakfast selection met your expectations and that you enjoyed the variety offered. We appreciate your note regarding the short walk to Sunway Resort Hotel for breakfast. Our team strives to balance convenience with quality, and it is encouraging to hear that the overall breakfast experience was rewarding. Your feedback reinforces our commitment to offering seamless stays complemented by thoughtful amenities and attentive service. We value your perspective and are grateful you chose to stay with us. We look forward to welcoming you back for another comfortable and enjoyable visit. Best Regards, Management of Sunway Pyramid Hotel

L***M

Medical

10.0

/10

Reviewed 12 week(s) ago

The staff was friendly and gave us extra free water.

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Accommodation's Reply

02 Sep 2026

Dear L***M Thank you for sharing your experience with us. We are delighted to know that our team’s hospitality made a positive impression and that you appreciated the complimentary water provided during your stay. Providing warm, attentive service and thoughtful touches is central to our commitment to guest comfort and satisfaction. Your feedback encourages our team to continue delivering the level of care our guests expect. We look forward to welcoming you back for another pleasant stay. Best Regards, Management of Sunway Pyramid Hotel

N***a

Medical

9.7

/10

Reviewed 14 week(s) ago

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you very much for your wonderful review and for always choosing Sunway Pyramid Hotel as your preferred place to stay. We are delighted to know that you appreciate our strategic location and direct connection to the mall, especially for the convenience of travelling between the hotel and the hospital for your medical check-ups. It is truly heartening to hear that you continue to enjoy the comfort and convenience of staying with us. We sincerely appreciate your continued support and look forward to welcoming you back to Sunway Pyramid Hotel on your next visit. Warm regards, Management of Sunway Pyramid Hotel

P***r

Leisure

10.0

/10

Reviewed 15 week(s) ago

Suggestion: The extrabed mattress should be replaced with a new one.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you for your feedback and for taking the time to share your suggestion with us. We sincerely apologize if the extra bed mattress did not meet your expectations. Your feedback is greatly appreciated, and we will share your suggestion with our relevant team for review and further improvement. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay. Warm regards, Management of Sunway Pyramid Hotel

P***r

Leisure

10.0

/10

Reviewed 15 week(s) ago

I've stayed here many times and it never disappoints. A suggestion: the extra bed mattress might need to be replaced.

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Accommodation's Reply

02 Sep 2026

B***a

Business

9.7

/10

Reviewed 16 week(s) ago

Love it so much! So clean and everyone is so nice.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you so much for your wonderful review! We’re thrilled to hear that you loved your stay and found the hotel clean and our team friendly and welcoming. Your kind words mean a lot to us and will certainly be shared with the team. We truly appreciate your support and look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur soon! Warm regards, Management of Sunway Pyramid Hotel

Dewi A.

Medical

9.4

/10

Reviewed 16 week(s) ago

Great hotel, great location, near to Sunway access, Sunmed, Pyramid Mall, etc.

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Accommodation's Reply

02 Sep 2026

Dear Dewi A., Thank you for your wonderful review! We are delighted to hear that you enjoyed our hotel and found our location convenient, with easy access to Sunway Medical Centre, Sunway Pyramid, and the surrounding Sunway attractions. We truly appreciate your kind feedback and are pleased that our location contributed to a comfortable and convenient stay. We look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur on your next visit! Warmest regards, Management of Sunway Pyramid Hotel

J***a

Medical

8.5

/10

Reviewed 16 week(s) ago

Had a good stay throughout almost my two weeks trip in Kuala Lumpur. Really loved it as it's very easy to access to the shopping mall, which makes it very convenient.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to hear that you had a pleasant stay with us throughout your nearly two-week trip in Kuala Lumpur. We’re especially happy to know that you enjoyed the convenience of having easy access to the shopping mall. Our direct connection to Sunway Pyramid is certainly one of the conveniences we are proud to offer our guests. Thank you for choosing Sunway Pyramid Hotel Kuala Lumpur, and we look forward to welcoming you back on your next visit! Warm regards, Management of Sunway Pyramid Hotel

Verified Traveler

Leisure

7.0

/10

Reviewed 17 week(s) ago

The hotel was decent overall, but I personally feel the price was a little high for what was offered. The room was quite small and the view was fairly average. Breakfast was provided at Resort World Hotel, so we had to walk a bit from the hotel. Parking was also chargeable. Still okay for a short stay, but there may be better value options available at a similar price.

1 people find it helpful

Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you found your stay decent overall and that our location was suitable for your short visit. We sincerely apologize that some aspects of your experience did not fully meet your expectations, particularly regarding the room size, view, breakfast location, and parking charges. We understand that these factors can influence the overall value of a stay. Your feedback is important to us, and we will share your comments with the relevant teams as we continue to look for ways to improve our facilities and services. We truly appreciate your honest feedback and hope to have the opportunity to provide you with a more enjoyable and worthwhile experience on your next visit. Warm regards, Management of Sunway Pyramid Hotel

F***i

Leisure

10.0

/10

Reviewed 17 week(s) ago

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you so much for your wonderful review and recommendation! We are delighted to hear that you and your family had such an enjoyable stay with us. It is lovely to know that you appreciated the cleanliness of the room, our convenient location near the mall, and the helpful and friendly attitude of our team. We’re especially happy that the easy access to Sunway Lagoon Theme Park made your family holiday more convenient and enjoyable. We truly appreciate your kind words and recommendation to other families travelling with children. We look forward to welcoming you and your family back to Sunway Pyramid Hotel Kuala Lumpur for another memorable stay! Warm regards, Management of Sunway Pyramid Hotel

Rinaldi

Staycation

10.0

/10

Reviewed 20 week(s) ago

Very amazing and comfortable, especially the cleanliness of the room.

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Accommodation's Reply

02 Sep 2026

Dear Rinaldi, Thank you so much for your wonderful feedback! We are delighted to hear that you found your stay exceptional and comfortable, especially appreciating the cleanliness of your room. Your kind words mean a lot to our team and motivate us to continue maintaining the highest standards of comfort and cleanliness for our guests. We look forward to welcoming you back to Sunway Pyramid Hotel Kuala Lumpur for another pleasant stay! Warm regards, Management of Sunway Pyramid Hotel

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