Sunway Pyramid Hotel

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8.6
/10
Very Good
2,093 reviews

What Guests Say About Their Stay

Bedroom (90)
Surroundings (83)
Room Space (79)
Bathroom (79)

F***i

10.0
/ 10
Fun.. Clean rooms, close to the mall, all the staff are helpful. Very, very attitude 👍. The kids played at Sunway Lagoon Theme Park, just walking from the resort restaurant. All access is very easy. Recommended for those who want a family vacation with children.. 👍😍
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Retno I.

9.7
/ 10
It's very easy and flexible to stay here, there's an access to a mall and can walk around Sunway through the canopy, and it's close to everything. The hotel is also very clean and comfortable. I would come and stay here again for my future trip here.

Verified Traveler

10.0
/ 10
An absolutely outstanding stay at Sunway Pyramid Hotel! From the moment we arrived, everything was seamless and impressive. The room was immaculate, beautifully maintained, and exceptionally comfortable—perfect for a truly restful stay. The direct access to Sunway Pyramid Mall is unbeatable, making shopping, dining, and entertainment effortlessly convenient. What truly stood out was the exceptional service: the staff were genuinely warm, attentive, and professional, always going the extra mile to ensure a perfect experience. Every detail was thoughtfully taken care of. Without a doubt, one of the best hotel stays we’ve had—highly recommended and we can’t wait to return!

Verified Traveler

8.8
/ 10
Strategic location, just 8 minutes from Sunway KL Hospital. It's connected to the large, complete, and luxurious Sunway Pyramid Mall; it offers a wide variety of food. The room size is also good and appropriate. Check-in and check-out are also easy. The staff are friendly and helpful. Recommended to stay!!! Will stay here again.
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H***n

8.8
/ 10
Every time I visit Malaysia, I always choose to stay at Sunway Resort Hotel. The service is excellent, and the staff are very friendly and helpful. The location is perfect—just next to Sunway Pyramid Mall, with so many restaurants and mini markets around the hotel. Super convenient and comfortable, highly recommended!
In the Area
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Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Sunway Pyramid Hotel is located in area / city Bandar Sunway. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Sunway Pyramid Hotel

Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500
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Lobby Sunway Pyramid Hotel
Lobby 2 Sunway Pyramid Hotel

Discover More About Sunway Pyramid Hotel

Location


Sunway Pyramid Hotel is located in area / city Bandar Sunway.

About Sunway Pyramid Hotel

Whether you are planning an event or other special occasions, Sunway Pyramid Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Sunway Pyramid Hotel.

Are you a shopaholic? Staying at Sunway Pyramid Hotel will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, Sunway Pyramid Hotel provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Sunway Pyramid Hotel, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Sunway Pyramid Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Sunway Pyramid Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Sunway Pyramid Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Sunway Pyramid Hotel.

All facilities in Sunway Pyramid Hotel

Common Space Sunway Pyramid Hotel
Common Space
Lobby Sunway Pyramid Hotel
Lobby
Exterior Sunway Pyramid Hotel
Exterior
Bedroom Sunway Pyramid Hotel
Bedroom
In-room Bathroom Sunway Pyramid Hotel
In-room Bathroom

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Money changer
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Breakfast and lunch
  • Cafe
  • Dining area

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Theatre/auditorium

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Transportation

  • Airport transfer
  • Area shuttle
  • Parking with surcharge
  • Limo or town car service
  • Valet parking (surcharge)

General

  • AC
  • Ballroom
  • Family room
  • Non-smoking room
  • Smoke-free

Accessibilty

  • Disabled access friendly
  • Accessible bathroom
  • Accessible path of travel
  • Wheelchair accessible

Connectivity

  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Accommodation Policy & General Information in Sunway Pyramid Hotel

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Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax.

Non-refundable PREPAYMENT for entire stay is required at the time of booking.

Booking(s) will be charged the total price of the reservation if they cancel at any time.

Prepayment will not be refunded for cancellations or shortened stays.

The offer is not valid in conjunction with other offers or promotions.

Implementation of 8% Sales & Service Tax Effective 1st March 2024

As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.

Effective 1 January, 2026, a Sustainability Fee of RM 7.00 per room per night will be applicable to all guests and will be collected upon check-in.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sunway Pyramid Hotel
564
Number of floors in Sunway Pyramid Hotel
8
Another facilities in Sunway Pyramid Hotel
Bellhop, Welcoming drinks, Concierge, Money changer, Doorman

Frequently asked question in Sunway Pyramid Hotel

What are available facilities at Sunway Pyramid Hotel?
There are top facilites at Sunway Pyramid Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Sunway Pyramid Hotel?
The standard check-in time at Sunway Pyramid Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Sunway Pyramid Hotel provide breakfast?
Yes, Sunway Pyramid Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Sunway Pyramid Hotel?
Sunway Pyramid Hotel is a 4.0-star hotel.
How many floors does Sunway Pyramid Hotel have?
Sunway Pyramid Hotel has 8 floors.
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More Reviews from Other Guests in Sunway Pyramid Hotel

Overall Ratings & Reviews Sunway Pyramid Hotel

Traveloka (1,230)
Other sources (863)
8.8
Very Good
From 1,230 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.1

Service and Facilites

8.8

People often mention about Sunway Pyramid Hotel
All
Surroundings (54)
Room Space (54)
Bedroom (53)
Staff Friendliness (48)
Bathroom (47)
Accessibility (42)
Ambiance (41)
Hotel Area (40)
Family Friendly (39)
Wifi (32)
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Traveler Reviews Sunway Pyramid Hotel

Number of reviews per page
20
40
Customer reviews
B***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
Love it so much! So clean and everyone is so nice.
Find this review helpful?
Dewi A.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 day(s) ago
Great hotel, great location, near to Sunway access, Sunmed, Pyramid Mall, etc.
Find this review helpful?
J***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Had a good stay throughout almost my two weeks trip in Kuala Lumpur. Really loved it as it's very easy to access to the shopping mall, which makes it very convenient.
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.0
/10
Reviewed 2 week(s) ago
The hotel was decent overall, but I personally feel the price was a little high for what was offered. The room was quite small and the view was fairly average. Breakfast was provided at Resort World Hotel, so we had to walk a bit from the hotel. Parking was also chargeable. Still okay for a short stay, but there may be better value options available at a similar price.
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Find this review helpful?
F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Fun.. Clean rooms, close to the mall, all the staff are helpful. Very, very attitude 👍. The kids played at Sunway Lagoon Theme Park, just walking from the resort restaurant. All access is very easy. Recommended for those who want a family vacation with children.. 👍😍
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Rinaldi
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very amazing and comfortable, especially the cleanliness of the room.
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R***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Just next to the surf beach entrance, so it's super convenient if heading to the lagoon. Bear in mind though, the surf beach entrance is closed after 6 PM, so when you exit the park from the main entrance, it is about 1 km away. Rooms are huge and comfortable. The only thing I would like them to provide are laundry bags! These are important for water parks. Otherwise, a comfortable and lovely stay. Check-in and check-out were fantastic.
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
Staff was very friendly, however the buffet breakfast area is pretty far - at the resort next building.
Find this review helpful?
E***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The staff were very friendly and helpful! Highly recommend!
Find this review helpful?
Anni T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.9
/10
Reviewed 9 week(s) ago
Had Room 9116 which was awkward. The door only opens halfway before coming into contact with a huge pillar. The bedside table placed in front of the wardrobe meant I could not access the room safe with ease. The glass water bottle had faulty caps and I had to call housekeeping to deliver new ones. Checking in and out was smooth but reception staff was grouchy. Overall, this wasn't the best stay.
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1 people find it helpful
H***o
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
I had a wonderful staycation.
Find this review helpful?
L***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Sunway Pyramid Hotel has all friendly staff that will approach you when queuing at the counter. They will ask what they can help with, appreciate that, but probably could fasten the check-in process? A bit too long for the waiting time during the check-in process. And the door to the room is a bit stuck, probably needs maintenance/check for all the doors. And also hope to see an upgrade probably on the bathroom on the next visit. The bed and pillows are very comfortable and big. For breakfast, there are a variety of food options available and the tastes are great.
Read More
Find this review helpful?
Retno I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
It's very easy and flexible to stay here, there's an access to a mall and can walk around Sunway through the canopy, and it's close to everything. The hotel is also very clean and comfortable. I would come and stay here again for my future trip here.
Find this review helpful?
J***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The hotel is clean, the staff is friendly, it's close to the mall so it's easy to find food👍
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Nice hotel and it is very convenient since the huge Pyramid shopping center is just beside the hotel.
Find this review helpful?
Fazrul J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Was very comfortable, direct access to the mall, though for breakfast you have to go to Sunway Resort hotel which is in the next building.
1 people find it helpful
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The staff are very friendly and the place is so comfortable.
Find this review helpful?
k***p
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 17 week(s) ago
The hotel is clean, but the king deluxe is small, even smaller than my master bedroom (4R HDB).
Find this review helpful?
Haziq T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The staff was friendly and accommodating.
1 people find it helpful
yohanes
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
All good, definitely stay here again. Very comfortable, good price.
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Number of reviews per page
20
40

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Bedroom 4 Sunway Pyramid Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Sunway Pyramid Hotel

Traveloka (1,230)
Other sources (863)
8.8
Very Good
From 1,230 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.1

Service and Facilites

8.8

People often mention about Sunway Pyramid Hotel
All
Surroundings (54)
Room Space (54)
Bedroom (53)
Staff Friendliness (48)
Bathroom (47)
Accessibility (42)
Ambiance (41)
Hotel Area (40)
Family Friendly (39)
Wifi (32)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Sunway Pyramid Hotel

Number of reviews per page
20
40
Customer reviews
B***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
Love it so much! So clean and everyone is so nice.
Find this review helpful?
Dewi A.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 day(s) ago
Great hotel, great location, near to Sunway access, Sunmed, Pyramid Mall, etc.
Find this review helpful?
J***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Had a good stay throughout almost my two weeks trip in Kuala Lumpur. Really loved it as it's very easy to access to the shopping mall, which makes it very convenient.
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.0
/10
Reviewed 2 week(s) ago
The hotel was decent overall, but I personally feel the price was a little high for what was offered. The room was quite small and the view was fairly average. Breakfast was provided at Resort World Hotel, so we had to walk a bit from the hotel. Parking was also chargeable. Still okay for a short stay, but there may be better value options available at a similar price.
Read More
Find this review helpful?
F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Fun.. Clean rooms, close to the mall, all the staff are helpful. Very, very attitude 👍. The kids played at Sunway Lagoon Theme Park, just walking from the resort restaurant. All access is very easy. Recommended for those who want a family vacation with children.. 👍😍
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Rinaldi
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very amazing and comfortable, especially the cleanliness of the room.
Translated by Google Icon
See original
Find this review helpful?
R***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Just next to the surf beach entrance, so it's super convenient if heading to the lagoon. Bear in mind though, the surf beach entrance is closed after 6 PM, so when you exit the park from the main entrance, it is about 1 km away. Rooms are huge and comfortable. The only thing I would like them to provide are laundry bags! These are important for water parks. Otherwise, a comfortable and lovely stay. Check-in and check-out were fantastic.
Read More
Find this review helpful?
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
Staff was very friendly, however the buffet breakfast area is pretty far - at the resort next building.
Find this review helpful?
E***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The staff were very friendly and helpful! Highly recommend!
Find this review helpful?
Anni T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.9
/10
Reviewed 9 week(s) ago
Had Room 9116 which was awkward. The door only opens halfway before coming into contact with a huge pillar. The bedside table placed in front of the wardrobe meant I could not access the room safe with ease. The glass water bottle had faulty caps and I had to call housekeeping to deliver new ones. Checking in and out was smooth but reception staff was grouchy. Overall, this wasn't the best stay.
Read More
1 people find it helpful
H***o
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
I had a wonderful staycation.
Find this review helpful?
L***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Sunway Pyramid Hotel has all friendly staff that will approach you when queuing at the counter. They will ask what they can help with, appreciate that, but probably could fasten the check-in process? A bit too long for the waiting time during the check-in process. And the door to the room is a bit stuck, probably needs maintenance/check for all the doors. And also hope to see an upgrade probably on the bathroom on the next visit. The bed and pillows are very comfortable and big. For breakfast, there are a variety of food options available and the tastes are great.
Read More
Find this review helpful?
Retno I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
It's very easy and flexible to stay here, there's an access to a mall and can walk around Sunway through the canopy, and it's close to everything. The hotel is also very clean and comfortable. I would come and stay here again for my future trip here.
Find this review helpful?
J***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The hotel is clean, the staff is friendly, it's close to the mall so it's easy to find food👍
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Nice hotel and it is very convenient since the huge Pyramid shopping center is just beside the hotel.
Find this review helpful?
Fazrul J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Was very comfortable, direct access to the mall, though for breakfast you have to go to Sunway Resort hotel which is in the next building.
1 people find it helpful
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The staff are very friendly and the place is so comfortable.
Find this review helpful?
k***p
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 17 week(s) ago
The hotel is clean, but the king deluxe is small, even smaller than my master bedroom (4R HDB).
Find this review helpful?
Haziq T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The staff was friendly and accommodating.
1 people find it helpful
yohanes
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
All good, definitely stay here again. Very comfortable, good price.
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Number of reviews per page
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40