Dear Hotel Madrid

My teenage son and I had a fabulous time - super friendly staff and incredible views (and cocktails!) on the roof top bar, excellent location too!

Beautiful place! Clean room and helpful staff

Amazing location

Great

Very friendly staff and clean room. Second time staying and coming back.

Maravilloso el lugar, la ubicación, la habitación, la atención, todo fabuloso. Sin lugar a dudas un lugar para regresar. Recomendadisimo.

Lovely staff and a great location! The rooftop deck and pool is also amazing

The front desk are not very helpful for this large a hotel. The roof pool was not kept 100% clean, the run out of towels and shrug, and the bar area is not kept tidy. Fortunately the rooms are clean, the beds comfy and the location was excellent.

the staff was extremely helpful and giving me ideas for my short stay. they had great communication leading up to my stay prepping me what I was to expect and need. The roof top pool was small, but very nice. The rooftop lounge was also a nice experience.

Location was walkable to most of the city. Really enjoyed the rooftop plunge pool after a hot day of sight seeing. Loved the filtered water stations to refill our water bottles. Staff was very friendly and helpful.

Excellent location, extremely crowded and €40 per night parking is two blocks away, so better plan your travel, roof top bar offers incredible views and the staff is very attentive, service was good, rooms are clean. Overall 5 stars if I ignore the hotel’s response to an incident where the elevator broke down and no staff was able to help us out, technicians were delayed and unable to help at that time, mind you it was only 23:30 and we had to call a rescue team ourselves (luckily a local was with us when the emergency happened) otherwise we would’ve been stuck still because our phone service isn’t local, therefore we can’t make that type of calls. We got offered a breakfast or a bottle of cava (which we accepted) for the incident.

Amazing hotel and staff. Simply beautiful. Gorgeous view from room. Spectacular rooftop pool and bar. Staff are incredibly welcoming and helpful. 10 out of 10.

The location and staff were great, good value for money given how central the location was. However the hotel quality and amenities make this hotel a 3-star at best; rooms are quite outdated and bathroom feels dark and stuffy.

The staff were so friendly & helpful, excellent location right on Plaza de Espana, Metro Line 3, so easy to get anywhere, and the rooftop pool and bar were what drew me - they didn’t disappoint - not least as I was there for a major heat wave. I’ll stay again when I come back next year for sure.

During check-in, I was told breakfast was included, but at checkout I was told otherwise. The complimentary Wi-Fi was also very unreliable, even after I was provided with a router. The biggest issue, however, was the air conditioner. Whenever it was running, there was a very loud noise coming through the wall, along with an electrical-like smell, as if the unit was overworking. It made the room uncomfortable and made it difficult to relax or sleep. Would I stay here again? Possibly. The rooftop was beautiful, the location is excellent, and the staff was very accommodating. However, the air conditioning issue significantly impacted my stay, and I couldn't wait to check out so I could finally get a good night's sleep in a cool, quiet room.

Great hotel with exceptional staff. Room was cleaned everyday with fresh towels. The hotel is in a good location. Loved my stay.

This is a very, very well-located hotel with a great rooftop bar (and no need to imbibe). It has a fabulous view of the city. The hotel is contemporary in design, but not as well thought out as it could be. There was no work surface in the room that made it easy to use a laptop. There is no shelf in the shower to hold anything. No in-room coffee pot. The "eye" for design conflicts with usability. More easily correctable is its little-less-than-acceptable housekeeping. The management needs to spend a tad amount of time supervising its staff. The same situation exists at the front desk. The hotel's management is just a little short of what it would take to make it great.

Great

Lovely hotel with welcoming staff

I had a wonderful stay at Dear Hotel Madrid. The rooms were clean, comfortable, and very well maintained. The hotel itself is modern, attractive, and kept in excellent condition. The staff was friendly, welcoming, and always willing to help with any questions or requests. One of the best features of this hotel is its fantastic location. It is right in the heart of Madrid, on the city's "Broadway" (Gran Vía), and directly across from Plaza de España, making it easy to explore many of the city's attractions on foot. Overall, I had a great experience and would definitely recommend Dear Hotel Madrid to anyone visiting Madrid.