Hilton Garden Inn Saskatoon Downtown

No announcements about pool being closed. No hot water in shower

Staff were very helpful

Staff was and rooms were clean

The hotel was under renovations when I arrived. They adhered to noise time restrictions so that was good. The staff was friendly and room was clean.

Well to start we were surprised to walk in the doors and see that renovations were going on. Then we were told that if we wanted a pool we would have to go to the YMCA which wasn't very inconvenient to us. We were informed to park our vehicle on the side and get our ticket validated to which I assumed that parking was included in the stay. We enter the elevator and since we have a baby with us it takes a bit longer than usual to get in and to our surprise the door closes and would not stop closing even with us in the door way. I literally had to force it open just so it did not close on my baby which was very unacceptable. Then as we enter the room we notice right away that the floors seemed dirty. We make it through the room find out that the sheets and blankets were stained there was dead bugs in the room and what looked like blood or mud on the window sill. We immediately canceled our stay and left. They gave us a full refund except for parking which is when they Informed us that it was actually not free but a paid arrangement and they would not be able to take care of it for us. We were only there for 20 mins but we're forced to pay 17 dollars for parking. So overall our experience was terrible. And this was for our anniversary which made it even worse in our books.

Location and staff were great. It was under construction which was not expected, so there was a bit of mess around. The room we had was a suite which wasn’t decorated very cozily, it could use some cozy touches. The beds were comfortable but pillows were too soft- a firmer pillow choice would be good.

Clean rooms and great staff

The only thing I noticed is that the washroom exhaust was not working. Other than that, everything was perfect.

clean, thé staff was nice.

Overall great hotel, cant comment on the amenities as they were closed. Breakfast was solid, room was modern, no complaints about the bed, AC was on point

The standard king room was well designed, functional and modern. The breakfast buffet was decent, everything was fresh and the appropriate temperature. Air-conditioner worked very well.

My room’s shower was incredible. It was ergonomically designed, with grab bars strategically placed and a footrest for added comfort. The water temperature and pressure were perfect. The room was very clean, complete with a blackout blind for sleeping late. The elevators were quick, and the staff was both helpful and professional. Overall, it was an excellent experience!

Sitting area under reno (was not advised at time of booking, no lounge or restaurant later evening. Room was excellent, staff did their job at desk but not overly engaged (other staff or ? present behind counter...visiting?). Parking access and security appears poor (problem area), not a safe evening area for walking. No snacks or beverage options late eve (when we arrived), got 2 bottles water, insufficient to use for drinking in eve/morning and for coffee in room. Beds/bedding excellent, showers small but great (hot water not overly hot...due to upper floor is assumed). TV was ok, good size screen, channel selection ok but not excellent. Overall, had there not been construction it was about a 70 out of 100. (sitting area FILTHY and unsightly).

The room was clean and well maintained. A/C worked well. Channel selections were limited. Bed was a bit saggy. But overall the room itself was nice. The common areas of the hotel were not nice. The front entrance had garbage around and glass looked like it hadn’t been cleaned in weeks. A quick swept of the front area, maybe even a pressure wash would be nice. The seating in the front area were also filthy and stained. Eat breakfast elsewhere.

Service was great. Had a wonderful stay at this property.

The staff at the Hilton is excellent and caring. Five stars for attitude and helpfulness. The location is a few short blocks from Midtown Plaza (great shopping) and many eclectic stores in the area. There are a ton of good restaurants! All in all, we enjoyed our stay. Highly recommended!

Room was clean,this is a very tired hotel in the lobby area, out front the side walks were messy with debris not swept, felt very run down, the breakfast was not complimentary it was 20.00 each for the same stuff we could get a breakfast included hotel. Was not worth it at all.

Property was dirty, very poorly maintained. Empty pizza boxes sat in our hallway for entire time. Not what I expected from a Hilton

This hotel is not what you would expect from Hilton . Pillows and bedding were in poor condition . Sketchy location they should have security . I did complain about our room such as poor pillow quality crying baby in the adjoining room blaring tv. They did bring new pillows but we had already been at Costco getting our own. They made sure no one was in the next room to us for the rest of the stay.. the property outside is dirty. Furniture in the lobby was stained etc, breakfast was what you’d get a free hotel except they wanted you to pay 20.00. Pool was broken except they never disclosed that at booking time .,.

Room was clean. Good location.