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Property under construction which means the loudest drilling sounds occurring starting at 9am through the rest of the day. Pool closed but not listed anywhere online. A room was requested far from the elevator; upon check in we were told that our room was changed. Now it was directly beside the elevator and the ice room (which had no door). The stay was extremely noisy between the construction, elevator, and ice machine. Parking is $15 a night in a questionable parking lot outside. Everyday I noticed more glass all over from smashed windows.

Very good location and hotel was clean.

Yes

Clean Room

Good location but the pool and gym was closed. There was construction all around our room. Could hear everything as the soundproofing in the rooms isn’t good. You could hear when the contractor dropped a screw on the floor above us.

The experience was disappointing. I booked a suite for our 40th anniversary and expected a sitting area with fireplace, leather couch and armchair as depicted. My wife especially wanted a pool. There was no mention anywhere during booking or at checkin that the room was no longer as advertised and the pool had been out of commission for scheduled upgrades. There was no indication in the pricing details that there is an additional $16.75 per night for parking. The staff did remove the parking fee when I complained and the manager did give a 20% discount for the room but being as advertised, but I felt that was a bit light considering the cost of a suite and the difference. Additionally: part of the sitting area is converted to a kitchenette with microwave and dishwasher - but no detergent, dishes, glasses or cutlery. There's no mat or closet when you come in for outerwear, there's no towel hooks or rods in the bathroom, the exhaust vents don't work in bathroom or kitchen (the kitchen bent cover isn't even in place), only one lamp in the sitting area so it's too dark to read or play games in the evening, cleaning staff didn't show up until 4:30 each day, no coffee or water in the lobby but there was trash, dirty cups and an empty water dispenser. The staff were pleasant and accommodating. The bedroom and bathroom were very nice. But this wasn't the experience I expected for a Hilton suite.

Great stay - easy access to concert across the street. Clean room, comfy bed. Great time at the hotel lounge with excellent service. Thanks

Amenities were under renovation. Did not know until I got to the hotel. Quiet in the halls, clean rooms, took forever to get warm water to shower, housekeeping did not refill coffee or towels, was not happy. Went to the bar to get food, limited menu due to renovations and the bar staff was not very present. Too busy visiting each other rather than helping the customers. They gave me free parking for the inconvenience of the warm water. Guess that’s a bonus. For the price I paid to stay there, I would have expected better.

Staff was great! Was disappointed that the pool/gym was under construction during our stay

Our front desk lady is always so helpful and friendly, I think her name is Lisa All staff were very nice made the 4 day trip good noise at night was handled immediately. Overall good stay!!! .

Amazing stay, thank you for making this trip such an amazing experience

Great staff. Asked the front fit half hour extra for check out. No problem. Great view.

Nice clean room

Having the restaurant amenities available for full day hours would be nice. Tons of shopping in the area. Staff very friendly and knowledgeable.

Good location

Staff were very helpful and our room was clean. Great location downtown and across from TCU and the mall

Clean/ quiet and friendly staff

We did not stay because of the vandalism in the parking lot

My room was clean and refreshed every day of my stay . Towels are refreshed every day . Hot tub was warm and always available until 11 pm.

It was welcoming