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Cheltenham Chase Hotel & Spa

Hotels
Finding rooms for you...
8.2
/10
Very Good
1,019 reviews

What Guests Say About Their Stay

Dominic

10.0
/ 10
Really nice staff. Was a little tired in some places but otherwise a lovely stay with good facilities

Steven

10.0
/ 10
This is an excellent hotel. Have stayed here before and will definitely be back. Staff are absolutely amazing, especially Jack and Maria at breakfast. Breakfast was excellent. Good selection of hot food. The rooms are large, the beds very comfortable and the rooms have everything you need including a fridge. Complimentary water and I especially loved getting biscuits with the in-room tea and coffee. The gym at the hotel is also excellent. Highly recommend this hotel.

Fiona

10.0
/ 10
Very nice room, extremely comfortable bed. Breakfast buffet had a really good range of options and meals in the bar were convenient and tasty.
In the Area
See Map
Shurdington Road, Brockworth, Tewkesbury District, Brockworth, Gloucestershire, England, GL3 4PB

Main Facilities

See more
Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Cheltenham Chase Hotel & Spa is located in area / city Brockworth. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Cheltenham Chase Hotel & Spa

Shurdington Road, Brockworth, Tewkesbury District, Brockworth, Gloucestershire, England, GL3 4PB
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Lobby Cheltenham Chase Hotel & Spa
Exterior 2 Cheltenham Chase Hotel & Spa

Discover More About Cheltenham Chase Hotel & Spa

General


In the business district

Location


Located in Cheltenham, Cheltenham Chase Hotel & Spa is in the business district, within a 10-minute drive of University of Gloucestershire and Kingsholm Stadium. This spa hotel is 4.8 mi (7.7 km) from Cheltenham General Hospital and 5 mi (8 km) from The Promenade.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Crickley Hill Country Park - 3.6 km / 2.2 mi
Prinknash Abbey - 4.1 km / 2.5 mi
Barnwood Arboretum & Park - 5.2 km / 3.2 mi
Gloucester Ski and Snowboard Centre - 6.5 km / 4 mi
University of Gloucestershire - 6.7 km / 4.1 mi
Robinswood Hill Country Park - 7.5 km / 4.6 mi
Cheltenham General Hospital - 7.7 km / 4.8 mi
University of Gloucestershire, Oxstalls Campus - 7.8 km / 4.8 mi
Imperial Gardens - 7.8 km / 4.8 mi
The Promenade - 8 km / 5 mi
Cheltenham Town Hall - 8.1 km / 5 mi
Parabola Arts Centre - 8.1 km / 5 mi
Cheltenham Playhouse - 8.1 km / 5 mi
Rococo Gardens - 8.2 km / 5.1 mi
Colwell Arts Centre - 8.4 km / 5.2 mi

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, an indoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.

Business Facilities


Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Cheltenham? This hotel has 3272 square feet (304 square meters) of space consisting of conference space and 10 meeting rooms. Free self parking is available onsite.

Dining


Enjoy a meal at Hardy Restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7 AM to 9:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.

Rooms


Make yourself at home in one of the 122 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

All facilities in Cheltenham Chase Hotel & Spa

Bar, Cafe and Lounge Cheltenham Chase Hotel & Spa
Bar, Cafe and Lounge
Swimming Pool Cheltenham Chase Hotel & Spa
Swimming Pool
Entertainment Facility Cheltenham Chase Hotel & Spa
Entertainment Facility
Fitness Center Cheltenham Chase Hotel & Spa
Fitness Center
Functional Hall Cheltenham Chase Hotel & Spa
Functional Hall

Things to Do

  • Outdoor pool
  • Indoor pool
  • Outdoor facilities
  • TV lounge
  • Spa
  • Garden

Hotel Services

  • Laundry service
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

Accessibilty

  • Wheelchair accessible
  • Accessible bathroom
  • Disabled access friendly
  • Accessible path of travel

General

  • Banquet
  • Parking
  • Terrace

Public Facilities

  • Elevator
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Business facilities
  • Business facilities
  • Conference rooms

Food and Drinks

  • Vegetarian meal
  • Breakfast

Family-friendly Facilities

  • Children games

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Cheltenham Chase Hotel & Spa

Important Note
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

  • Fee for buffet breakfast: approximately GBP 17.00 per person
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Limited Number Of Pets In Room

Professional property host/manager, Contactless check-out is available, LGBTQIA+ friendly, No cribs (infant beds) available, No rollaway/extra beds available, Green Tourism Program, Cashless transactions are available, Contactless check-in is available

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Cheltenham Chase Hotel & Spa
122
Number of floors in Cheltenham Chase Hotel & Spa
2
Another facilities in Cheltenham Chase Hotel & Spa
Outdoor pool, Indoor pool, Outdoor facilities, TV lounge, Spa

Frequently asked question in Cheltenham Chase Hotel & Spa

What are available facilities at Cheltenham Chase Hotel & Spa?
There are top facilites at Cheltenham Chase Hotel & Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Cheltenham Chase Hotel & Spa?
The standard check-in time at Cheltenham Chase Hotel & Spa is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Cheltenham Chase Hotel & Spa provide breakfast?
Yes, Cheltenham Chase Hotel & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Cheltenham Chase Hotel & Spa?
Cheltenham Chase Hotel & Spa is a 4.0-star hotel.
How many floors does Cheltenham Chase Hotel & Spa have?
Cheltenham Chase Hotel & Spa has 2 floors.
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More Reviews from Other Guests in Cheltenham Chase Hotel & Spa

Overall Ratings & Reviews Cheltenham Chase Hotel & Spa

Other sources (1,019)
8.2
Very Good
From 1,019 reviews
Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Cheltenham Chase Hotel & Spa

Number of reviews per page
20
40
Top reviews
Shawn
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

10/10 would stay here again!
Mark
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Bit of a mixed experience with this hotel. Generally decent public spaces and our room was spacious and modern. The spa facilities are underwhelming, and the changing rooms could definitely use a refit. It was difficult to find a locker that locked! Just feels a bit tired overall. We visited over the May bank holiday to go to the Cheltenham cheese roll event. One would assume the hotel would have predicted that this would be a busy time and staff accordingly. Alas, it was not the case. The queue in the bar for a drink was ridiculous for the two poor bar staff on duty, and we had the same experience in the restaurant. The first night there was a sign to say no hot food was available, and the second night which we had booked an early seating at 6pm, we sat till 7pm waiting for food. At which point I told the waiter not to bring it if it didn't come out in the next few minutes. It was duly served, and the burger which I figured would be really difficult to mess up was practically inedible. My wifes meal although not bad was just unseasoned and bland. An extremely disappointing experience. I do want to state that our complaint is not with the staff, they were running ragged the whole time, and the same is true of the all the staff we dealt with, but the hotel management or whoever runs Q hotels needs to take a look at staffing levels at busy times. I am aware that maybe on a normal weekend things may have been better, and others may have better experiences.
Read More
Graham
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Room nice and clean friendly staff and good buffet breakfast.
Olive
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

good location and easy to find. Pool was good size and the steam and sauna empty when we were there .clean changing rooms with code lockers so no need for money. breakfast had plenty of choices.
Jonathan
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great place to stay, clean and well located.
Ann
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent breakfast.
Rachel
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Good
Vish
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We chose this hotel because the May bank holiday was forecast to be very hot and we specifically wanted somewhere with an outdoor pool. Expedia advertised this hotel as having one, so we booked and drove over 3 hours — only to find out the hotel doesn’t actually have an outdoor pool. Extremely disappointing. Things got worse when we discovered the AC in our room wasn’t working in 30-degree heat. A helpful receptionist with long black hair quickly fixed it and explained that whenever the key card is removed, the AC switches off and can only be reset by reception. The next day, after returning from Cheltenham at 2pm, we asked reception to reset the AC again. The short-haired receptionist rudely told us to wait behind a queue of check-ins, despite the reset taking only seconds. An hour later my wife was told it would be sorted, but 3 hours later the AC was still off. I had to go down again and insist it was reset, only to be snapped at that she was busy and working alone. Even another guest commented on how rude this was. Regardless of staffing issues, paying guests should not wait 3 hours for a simple fix or be spoken to so dismissively. I raised the issues with Adrian at checkout, but although polite, he showed little interest in resolving the complaint. Overall, a very disappointing stay with misleading advertising and poor customer service.
Read More
daniel
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Restaurant closed very early. Massage in Spa was particularly bad.
Imran
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very good
Charles
icon-
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean room, comfortable bed, good shower, helpful and friendly staff. The only let-down was the very bland-tasting cooked breakfast.
tara
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Comfy beds. Easy to get to. Toby Carvery next door.
Neil
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice clean property, all staff very polite
mark
icon-
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Room 135, paid £157, Extremely Noisy all night, terrible nights sleep, tired room and not very clean. Was asked if i wanted to relocate at 22:15, totally unacceptable!
Dominic
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Really nice staff. Was a little tired in some places but otherwise a lovely stay with good facilities
Steven
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

This is an excellent hotel. Have stayed here before and will definitely be back. Staff are absolutely amazing, especially Jack and Maria at breakfast. Breakfast was excellent. Good selection of hot food. The rooms are large, the beds very comfortable and the rooms have everything you need including a fridge. Complimentary water and I especially loved getting biscuits with the in-room tea and coffee. The gym at the hotel is also excellent. Highly recommend this hotel.
Read More
Fiona
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very nice room, extremely comfortable bed. Breakfast buffet had a really good range of options and meals in the bar were convenient and tasty.
Dean
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good place to get away. Spa facilities good and clean room
Saffron
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Beautiful venue and rooms were lovely, unfortunately the bed wasn’t very comfortable which was a shame, it looked like 2 divans had been put together to make a king size and there was a hard beam running down the middle of the bed. It didn’t ruin the stay it was just a bit disappointing for such a lovely place. However the cleanliness was top notch and I felt happy overall.
Read More
Guy Michael
icon-Business
Business
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice hotel and good charging station.
Number of reviews per page
20
40

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Others 4 Cheltenham Chase Hotel & Spa

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Overall Ratings & Reviews Cheltenham Chase Hotel & Spa

Other sources (1,019)
8.2
Very Good
From 1,019 reviews
Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Cheltenham Chase Hotel & Spa

Number of reviews per page
20
40
Top reviews
Shawn
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

10/10 would stay here again!
Mark
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Bit of a mixed experience with this hotel. Generally decent public spaces and our room was spacious and modern. The spa facilities are underwhelming, and the changing rooms could definitely use a refit. It was difficult to find a locker that locked! Just feels a bit tired overall. We visited over the May bank holiday to go to the Cheltenham cheese roll event. One would assume the hotel would have predicted that this would be a busy time and staff accordingly. Alas, it was not the case. The queue in the bar for a drink was ridiculous for the two poor bar staff on duty, and we had the same experience in the restaurant. The first night there was a sign to say no hot food was available, and the second night which we had booked an early seating at 6pm, we sat till 7pm waiting for food. At which point I told the waiter not to bring it if it didn't come out in the next few minutes. It was duly served, and the burger which I figured would be really difficult to mess up was practically inedible. My wifes meal although not bad was just unseasoned and bland. An extremely disappointing experience. I do want to state that our complaint is not with the staff, they were running ragged the whole time, and the same is true of the all the staff we dealt with, but the hotel management or whoever runs Q hotels needs to take a look at staffing levels at busy times. I am aware that maybe on a normal weekend things may have been better, and others may have better experiences.
Read More
Graham
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Room nice and clean friendly staff and good buffet breakfast.
Olive
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

good location and easy to find. Pool was good size and the steam and sauna empty when we were there .clean changing rooms with code lockers so no need for money. breakfast had plenty of choices.
Jonathan
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great place to stay, clean and well located.
Ann
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent breakfast.
Rachel
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Good
Vish
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We chose this hotel because the May bank holiday was forecast to be very hot and we specifically wanted somewhere with an outdoor pool. Expedia advertised this hotel as having one, so we booked and drove over 3 hours — only to find out the hotel doesn’t actually have an outdoor pool. Extremely disappointing. Things got worse when we discovered the AC in our room wasn’t working in 30-degree heat. A helpful receptionist with long black hair quickly fixed it and explained that whenever the key card is removed, the AC switches off and can only be reset by reception. The next day, after returning from Cheltenham at 2pm, we asked reception to reset the AC again. The short-haired receptionist rudely told us to wait behind a queue of check-ins, despite the reset taking only seconds. An hour later my wife was told it would be sorted, but 3 hours later the AC was still off. I had to go down again and insist it was reset, only to be snapped at that she was busy and working alone. Even another guest commented on how rude this was. Regardless of staffing issues, paying guests should not wait 3 hours for a simple fix or be spoken to so dismissively. I raised the issues with Adrian at checkout, but although polite, he showed little interest in resolving the complaint. Overall, a very disappointing stay with misleading advertising and poor customer service.
Read More
daniel
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Restaurant closed very early. Massage in Spa was particularly bad.
Imran
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very good
Charles
icon-
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean room, comfortable bed, good shower, helpful and friendly staff. The only let-down was the very bland-tasting cooked breakfast.
tara
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Comfy beds. Easy to get to. Toby Carvery next door.
Neil
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice clean property, all staff very polite
mark
icon-
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Room 135, paid £157, Extremely Noisy all night, terrible nights sleep, tired room and not very clean. Was asked if i wanted to relocate at 22:15, totally unacceptable!
Dominic
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Really nice staff. Was a little tired in some places but otherwise a lovely stay with good facilities
Steven
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

This is an excellent hotel. Have stayed here before and will definitely be back. Staff are absolutely amazing, especially Jack and Maria at breakfast. Breakfast was excellent. Good selection of hot food. The rooms are large, the beds very comfortable and the rooms have everything you need including a fridge. Complimentary water and I especially loved getting biscuits with the in-room tea and coffee. The gym at the hotel is also excellent. Highly recommend this hotel.
Read More
Fiona
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very nice room, extremely comfortable bed. Breakfast buffet had a really good range of options and meals in the bar were convenient and tasty.
Dean
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good place to get away. Spa facilities good and clean room
Saffron
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Beautiful venue and rooms were lovely, unfortunately the bed wasn’t very comfortable which was a shame, it looked like 2 divans had been put together to make a king size and there was a hard beam running down the middle of the bed. It didn’t ruin the stay it was just a bit disappointing for such a lovely place. However the cleanliness was top notch and I felt happy overall.
Read More
Guy Michael
icon-Business
Business
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice hotel and good charging station.
Number of reviews per page
20
40