DoubleTree by Hilton York

A bit of a maze to find rooms, including going outside to use external steps to some rooms. Clean room and helpful staff. The furniture in Reception was a little worse for wear and some of the paintwork could do with a touch up. The welcome cookie was excellent.

On arrival the staff were helpful and friendly. Our room was clean and comfortable and there was a good selection of food for breakfast. We have stayed at this hotel over many years and we have always enjoyed the experience.

1. Positives: great location, reasonable breakfast, good sized family room with 2 decent beds, friendly and helpful staff 2. Negatives: not well noise insulated: heard all the traffic at night; ridiculously small shower ( got hurt in it on handrail - just why? there was space for a larger shower cubicle in the bathroom); limited car parking and £25 extra and not guaranteed.

So tired and dated. Dark rooms where the light didn’t work and the water didn’t drain in the wash basin. The keys didn’t work and we had to go back to reception upon return. Very friendly helpful staff and a good reception .

The room w

Room was very dated with broken furniture and dirty windows

Breakfast great,staff very polite.

Can’t say enough great things about the experience. The staff at reception were welcoming, the room was spacious, clean and comfortable. Check in was easy. The breakfasts were outstanding—great selection, fresh, flavorful. Staff in the dining room were helpful and friendly. Highly recommend this hotel.

Didn't have breakfast,staff we're good and the bar was good

Central location really lovely breakfast friendly staff etc. Air con / heating unit wasn’t working but there was an oil heater provided that did the job so no drama. Lovely stay would recommend

Just what we were looking for when we visited York. Great city, great hotel. Would definitely stay again.

Great room for our family. Clean and spacious. Friendly staff

Not very good, when the bar closed at 11pm the night staff on reception was serving on the bar absolutely clueless, must of had no handover of the bar couldn’t find the sparklers for the beer pumps. Should have 2 people to work on the night shift was running around like a headless chicken. Very poor service would not stay again.

The room is outdated, grubby carpet, creaky floors, you can hear everyone walking above and below you. The noise outside keeps everyone from sleeping. No double glazing. The toilet didnt flush, you had to wait for water to fill up - which took ages. The location was good and so was the water pressure in the shower. That was it!

The lobby and bar are lovely but when you get to the bedrooms i can only describe them as basic and in our room was a stale beer smell. You did get used to it when in the room but every time you entered the room it was like a slap in the face. We stayed for three days and the second day room service didnt come until 5.30pm when i was just getting intobthe shower to go out at night time and 20 minutes later when asking reception to let them know they can service the room and they had left the following day we were checking out and for some reason room service woke us up rather than servicing the room after we had checked out. We are also appauled that the carpark is £25 per night on top of the stay. I feel thisbis rediculous and stinks of money grabbing rather than helping patrons of the hotel who have already paid to stay at the hotel. The shower was powerful and i liked that but all in all I would say our stay was bang average and i left feeling very disapointed. I will not be staying here again.

Coffee was awful, scrambled eggs were like plastic, but ok (just ok).

We loved the lobby of the hotel. our room was very nice, however, we were surprised when we found out we were not actually in the main building. We had to walk to another part, including many stairs (we had big luggage). The outside door to the parking lot had a broken lock, which didn't feel safe, considering it was in a back parking lot. The room and the main hotel was lovely though. We would stay again, but make sure we were in the main building!

Clean room comfortable bed and easy access to York

Warm cookies at check-in is a nice touch. We were allowed to extend our check-out time by an hour without charge. Good location - on the border of the city centre, so quiet but convenient. Friendly, welcoming, professional staff. A larger TV than you usually get in a standard hotel room. Decent aircon. However, it doesn’t deserve to be a four-star hotel. There was no choice of pillows in the room, so we were stuck with useless, uncomfortable ones that gave no support whatsoever; combined with the hard, tombstone-like mattress, we had a terrible night’s sleep. The decor and fittings throughout are dated, damaged and worn, particularly in the bathroom. There’s only one lift and it’s the slowest hotel elevator we’ve ever encountered - the door alone takes an age to open and close. They also inexplicably left the front doors open, so cigarette smoke lingers in the lobby. It’s a decent three-star hotel, but it needs a good refurb to earn its current four-star status.

You know all will be acceptable in a Doubletree - just lacks a bit of individuality and buzz