ibis London Excel Docklands

Perfect for attending an event at ExCel.

The hotel location was perfect for what we needed; easy, quick travel to the o2 and DLR a 4 minute walk, 1 stop and connect with underground. All the staff were really friendly and helpful. The room was ok for a budget hotel, but the twin beds were smaller than standard singles and pretty hard. No teaspoons with refreshments to make a hot drink with, flimsy wooden stirrers were provided instead, and weren’t replaced for new ones when cleaners came in. Shower was very annoying because of not staying at the set temperature, constantly going hot and chilly, and it drained down the plughole slowly. Bathroom sink drain smelt disgusting when water went down it and, when taking the plug out of the drain, you could see it hadn’t been cleaned down there for a long time. Air con was brilliant. TV worked easily. Bonnane Pizzeria nearby did a wonderful breakfast.

This is a great budget hotel option. It's a shame the ratings don't have a price bracket as it was nice and good value for money. But 5* requires everything to be amazing which, for £110 a night is unlikely!! I'd definitely stay again

Great staff always welcoming

Very pleasant hotel, well situated for the O2. Easy to get to on the Elizabeth line. Very reasonably priced too, and a nice breakfast. We've stayed several times and it's a good base for local things and visiting central London. The riverboat is a fun way to get to central London.

Room was clean but had terrible smell

Great stay here again, room was clean and breakfast was great. Staff are really lovely especially during busy event weekends! The only down side is the lift, one seemed to be broken and left me waiting with my large suitcase for 35 minutes to get down stairs as it was so busy.

Salle de bain pas très propre avec une odeur des égouts ! Personnel adorable! On vient du Canada et il a pris le temps de donner les applications importantes à télécharger pour très bien se déplacer en métro, pour avoir une eSIM. Très patient et courtois. Déjeuner super bien!

If you're working anywhere along the Elizabeth Line or DLR - it's right by Custom House Station - this is such a handy hotel, and usually much more competitively priced than in the centre. The rooms are comfy and there's a great reception / lounge area downstairs. Lovely front desk staff when I used it recently.

Very small and broken. Really disappointing air con was noisy and bits fell off it. Skirting boards coming away and awful bathroom. Really noisy at night with people screaming and banging. Staff making you feel like it was a privilege to be there- Never again!

Great service and close to the metro tubes.

Very well done, everything was in order

Good hotel

Great place to stay near the docklands and excel centre, definitely a main hub if you need to get into Central London, tube line just a few mins away

Ideal place to stay if visiting the O2 arena. Modern, clean hotel with a nice bar for late night drinks. Very friendly and helpful staff.

Bar could have had better selection of beers and spirits.

Very convenient for the Excel Exhibition Centre in London. Breakfast was serviceable. Beds were very hard, which other colleagues appreciated, but I prefer a softer mattress. It’s a basic hotel which does what it promises, clean and dry with friendly staff.

Perfect hotel to book if you are going to a concert, extremely close to O2 arena. The bed is extremely comfortable.

Watch the parking charges, you'll end up in the Novotel next door at £30 per day which is steep even for Central London.

Clean room, staff helpful. Breakfast limited.