ibis London Excel Docklands

Every thign perfect

Clean room, breakfast service was good, workers cleaning up straight after people. Very efficent

Good location

Comfortable stay. Staff very helpful and breakfast was nice

Front Office Staff going the extra mile to sort out booking issues, especially the Supervisor

The staff were friendly and helpful, the rooms were great, close to the light rail, lots of eating places near by.

The room was the standard I expect of this hotel chain, the location was very conveneient. The staff were very helpful going out of their way to assist me with a couple of problems I had with things I had forgotten or lost which was more than I would have expected so very helpful

Staff are extremy curtios and helpful. Rooms are ok. Only wish Breakfast was added in the bill

Great location and the staff were very friendly and helpful. But there was construction happening which I wasn’t forewarned about and it was really noisy during the day. Rooms are relatively clean but could do with the curtains being cleaned.

It’s clean and close to ExCel so if you’re in London for a conference or expo, it can do the trick. Also let us check in early which was nice. Close to two transit stations (Royal Victoria and Custom House) However, they are really stingy on the towels. No face cloths or hand towels, also we ordered a room with two beds but they were stuck together with no real way to separate them. One night cleaning staff forgot to put sheets on the bed or a bath rug/towel in the bathroom. Also sink in the washroom barely drained. You have to be careful with the shower as you can get water everywhere due to how the shower is designed. Overall tough to recommend, there are better options. Use this if you’re stuck (like I was).

Great value for money hotel

Great location and treatment by the hotel facilities in general with availability of excellent room service condiments

Room was not soundproofed as advertised by Ibis. Noise from room above which disturbed our sleep. Noise 7 am following morning from noisy group exiting lift and which woke us. Bathroom dirty, mechanism of shower seat really dirty which orange mould. Sorry but not what we paid for!

Room was a bit too warm despite having the air con on. The room was very clean and quiet and we appreciated the breakfast variety. Staff were always friendly and helpful.

Proximity to London excel and the O2

Pleasant room. Lift didn’t work and we were on floor 8

Lovely staff, clean room and good price

Really enjoyed my stay, the room just for me with a large bed, bathrobes, complimentary water, and a Nespresso. I think I must have received an upgrade. The only slight negative the bathroom seemed a bit medical clinical. Breakfast however and all the staff I met were fabulous. Near to Custom House Elizabeth Line station for Heathrow

The room was lovely. I think it was upgraded as they chose me for being the guest of the night, including free cookies. The hospitality was nice!

Awful hotel. Sharing a table with people at breakfast. Staff were friendly and helpful. That was the only good thing about this hotel