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The Lancaster Hotel

Hotels
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7.8
Pleasant
1,003 reviews

What Guests Say About Their Stay

A Asrullah MS

9.1
/ 10
Location, perfect. The check-in and check-out process was quick and efficient. The front liner's very polite and helpful. The room is spotless, spacious with very comfortable bed. The bathroom is clean and equipped with warmer for your towel. The restaurant serve English breakfast. I surely will come back one day.

Jack

10.0
/ 10
Good access to both under ground and the bus network for getting around London. Easy to reach from Paddington pretty much a straight shot out from the main station and you’re there in 10-15 minutes. Room has great air con keeps you so cool in the crazy London heat which you will 100% need. Would and will stay again in the future when the price is right

Robert

10.0
/ 10
Excellent location, cool room with air con, needed when it was 35C outside, nice breakfast, polite, helpful staff.

Christelle

10.0
/ 10
Very useful staff, I arrived at 11.00am and had to get changed due to the warm weather to go for a business lunch. The receptionist was kind enough to allow me to get showered. Ac was needed during my stay. Very closed to high park too.
In the Area
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36 Lancaster Gate, Bayswater, Westminster, Central London, London, England, W2 3NP

Main Facilities

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24-Hour Front Desk
Elevator
WiFi
note: hotel was previously named The Chapter Hotels - Lancaster Gate The Lancaster Hotel is located in area / city Westminster. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Lancaster Hotel

36 Lancaster Gate, Bayswater, Westminster, Central London, London, England, W2 3NP
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General
Near Kensington Gardens

Location
With a stay at The Lancaster Hotel, you'll be centrally located in London, steps from Kensington Gardens and 7 minutes by foot from Hyde Park. This hotel is 1 mi (1.6 km) from Marble Arch and 1.1 mi (1.7 km) from Oxford Street.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Kensington Gardens - 0.2 km / 0.1 mi
Hyde Park - 0.6 km / 0.4 mi
Queensway - 0.7 km / 0.4 mi
Kensington Palace - 1.3 km / 0.8 mi
Kensington High Street - 1.3 km / 0.8 mi
Royal Albert Hall - 1.4 km / 0.9 mi
Portobello Road Market - 1.6 km / 1 mi
Oxford Street - 1.6 km / 1 mi
Imperial College London - 1.6 km / 1 mi
Marble Arch - 1.7 km / 1.1 mi
Park Lane - 1.8 km / 1.1 mi
Cromwell Road - 2 km / 1.3 mi
Selfridges - 2.1 km / 1.3 mi
Victoria and Albert Museum - 2.2 km / 1.4 mi
Natural History Museum - 2.3 km / 1.4 mi

The nearest airports are:
London City Airport (LCY) - 18.9 km / 11.7 mi
Heathrow Airport (LHR) - 25.1 km / 15.6 mi
Gatwick Airport (LGW) - 92.8 km / 57.7 mi
Luton Airport (LTN) - 60 km / 37.3 mi
Stansted Airport (STN) - 117.8 km / 73.2 mi

Facilities
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.

Business Facilities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.

Rooms
Make yourself at home in one of the 46 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have hair dryers and bathrobes. Housekeeping is provided daily, and irons/ironing boards can be requested.

All facilities in The Lancaster Hotel

Lobby The Lancaster Hotel
Lobby
Exterior The Lancaster Hotel
Exterior
Bedroom The Lancaster Hotel
Bedroom
Others The Lancaster Hotel
Others
In-room Bathroom The Lancaster Hotel
In-room Bathroom

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Public Facilities

  • Smoke-free area
  • Elevator

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Accommodation Policy & General Information in The Lancaster Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in/Check-out Time

Check-in:
15:00 - 01:00
Check-out:
Before 12:00

  • Fee for buffet breakfast: approximately GBP 14.99 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Not Allowed

Professional property host/manager, Contactless check-out is available, No cribs (infant beds) available, No rollaway/extra beds available, Essential workers only - NO

General Information

Popular Facilities
24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - 01:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Lancaster Hotel
46
Number of floors in The Lancaster Hotel
6
Another facilities in The Lancaster Hotel
Breakfast, Free WiFi, Smoke-free area, Luggage storage, Multilingual staff

Frequently asked question in The Lancaster Hotel

What are available facilities at The Lancaster Hotel?
There are top facilites at The Lancaster Hotel such as 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Lancaster Hotel?
The standard check-in time at The Lancaster Hotel is starting from 15:00 - 01:00 while the latest check-out time is at Before 12:00
Does The Lancaster Hotel provide breakfast?
Yes, The Lancaster Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Lancaster Hotel?
The Lancaster Hotel is a 4.0-star hotel.
How many floors does The Lancaster Hotel have?
The Lancaster Hotel has 6 floors.
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More Reviews from Other Guests in The Lancaster Hotel

Overall Ratings & Reviews The Lancaster Hotel

Traveloka (1)
Other sources (1,002)
7.8
Pleasant
From 1,002 reviews
Cleanliness

8.0

Room Comfort

7.4

Location

8.8

Service and Facilites

8.2

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Traveler Reviews The Lancaster Hotel

Number of reviews per page
20
40
Top reviews
Irene
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I can only describe as adequate . No frills ! Quite expensive and did not meet my expectations for cost. My room was small and window did not open . No bedside lights so had to have full light on to read at night .Shower was fab as was air con.🙂 My son and Grandson had a much larger room with bottled water and bedside lights but frosted out windows. Breakfast was satisfactory - for the price. Area was safe and near to transport links . Plus they kept luggage go whole day to allow us to explore more before travel. .Staff were friendly . I would not book again as I would expect more for the price paid for 2 nights .
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Maydelin
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great location, very quiet area, close to many Pubs, Restaurants and Paddington station.
Clive
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Excellent overall experience!
Marycarmen
icon-with Friends
with Friends
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The air conditioning did not work and the windows did not open. We were provided with a fan that did not work. Apart from that the bathroom tub was leaking and the bedding was not very clean. Overall the staff that were available were helpful but the manager was no where to be found. Overall would not recommend and we should be refunded for our stay but the room was “non-refundable” even with the issues.
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Jack
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Good access to both under ground and the bus network for getting around London. Easy to reach from Paddington pretty much a straight shot out from the main station and you’re there in 10-15 minutes. Room has great air con keeps you so cool in the crazy London heat which you will 100% need. Would and will stay again in the future when the price is right
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NIAMH
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

This is an ideal hotel for a concert at Hyde Park! Cannot fault the staff and their customer service we had a slight issue with the website uplifting the payment due to receiving a new card and the staff allowed up to pay upon arrival. Room was clean however there was signs of improvements needed.
Davina
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Staff helpful but AC did not work and there was no attempt for this to be fixed even after this was discussed with maintenance. The room wasn’t fully clean still had hairs on the floor and dusty room
Darren
icon-with Partner
with Partner
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Sadly the stay that my partner and I had at this hotel was not the greatest. The bedroom was situated close to the left which you could hear going up and down throughout the night quite loudly. The bathroom towels had hair in them from potentially previous users. The enamel on the bath was in the need of replacing. The air vents were incredibly dusty, and the Electrics in the hotel room were temperamental, bordering on potentially dangerous. The television in the hotel room supplied Did not work at all And you were unable to watch anything Even Just five minutes after having a shower. And there was a distinct lack of tea and coffee in the hotel room even though there was a machine and Kettle provided, and also no milk. This was passed on to the hotel staff whilst there and also I followed it up with a phone call with a promise that somebody would be in touch regarding this list of failures. I would highly recommend finding other property in the area more suitable, and competent. Very disappointed.
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David
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Booked a superior double room but the room we were given had curtains hanging off of the rails due to broken clips, the shower was on scorching hot after adjustment it cycled through warm, very hot, cold. And the bathroom radiator had open wiring exposed, we were not very impressed.
Leanne
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Perfect location as we were attending BST Hyde park. Hotel was clean although strangely packets of tea bags taped to the ceiling???!!! Staff where excellent couldn't fault them very helpful.
Lori
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Hotel is in a great location, close to Paddington station, Hyde Park, restaurants and shops.We appreciated the air conditioning during the heat wave. Breakfast had lots of hot and cold options. Bed was comfortable and room had a small fridge. Staff were friendly and helpful. Only thing to note was building is old and room had old stained carpet and shower glass partition needed repair.
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Sian
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Lovely building and nice quiet area. Short walk to tube station, very easy to get too. Nice coffee shops close by. The room was tidy. Bed was comfortable and very spacious. Only things I would point out are kettle lid didn’t close properly, bathroom sink didn’t drain very fast and there were no spoons or wooden sticks to go alongside the coffee and tea facilities, so nothing to stir your beverage with, but these weren’t major issues. Air con worked well and the staff were lovely. Would stay again.
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Jordan
icon-Friends and Family with Friends
Friends and Family with Friends
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We stayed at The Lancaster Hotel from 4th–8th July. We chose this hotel because of its excellent location and, most importantly, because it advertised air conditioning during London’s heatwave. When we checked into Room 303, it was unbearably hot. We tried the air conditioning, but it wasn’t working. A staff member came to the room, asked us to wait 20 minutes, but it still didn’t work. After several trips to reception, we were simply offered fans. No one explained what the issue was, even though the rest of the hotel appeared to have working air conditioning. We were told we could move rooms the next day or leave for a refund, which was very disappointing after a long day of travelling. We were moved the following day, but had to leave our first room by 12pm and wait until 3pm for the new room to be ready. We understand the hotel was fully booked, but the lack of communication throughout was frustrating. When we later contacted the hotels.com, we were told there had been maintenance on our floor. This was never mentioned at check-in or during our conversations with reception. The corridor had air conditioning, so it seemed the issue was only with our room. While the fault may not have been the staff’s, the evening receptionist was dismissive, unhelpful and even appeared to smirk while we were explaining the problem. Overall, the situation was handled very poorly, and unfortunately we would not stay here again.
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Alastair
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Nice hotel in nice area Unfortunately secure baggage storage wasn't a thing, and they just left them all in corridor. This would have bothered me if I had valuables. They could only give us one room key as had "run out" Air con didn't work and had to give us a fan, thank God they did as rooms were too hot. Overall very nice, friendly hotel and would stay again - but might think twice in summer!
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Lisa
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Staff were great from start to finish, the room was ok but we couldn't have a proper shower as it was blocked and the water wouldn't run away so could of overflowed. There was no hot water in the morning. We wanted extra milk in the evening to have a drink but they had ran out and didn't give anything else
Sharon
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

This is a good hotel in a lovely area - only fault would be - during the hot weather the room needs air-con as the fan provided doesn't cool the room down at all.
Robert
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent location, cool room with air con, needed when it was 35C outside, nice breakfast, polite, helpful staff.
Jessie
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

We had booked a superior room - the room we stayed in didn't feel like it had a 'superior' quality. It was on the ground floor with a view of an enclosed area with a dead plant to look at. The bathroom wasn't very big and the room had limited space. The breakfast was very basic, no fruit apart from tinned peach slices, brown and white bread only and a limited choice of 3 cereals. The location was good though, just a short walk from Lancaster Gate tube station, Hyde Park and 10 minutes from Paddington Station.
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Susan
icon-with Friends
with Friends
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Booked a superior room, certainly wasn't. Small twin, one bed up against the window. Metal table,cupboard and bedside cabinet,felt prison like.Definitely needs a refurbishment . One mug,one biscuit booked for two people. No toilet roll. In fairness to the gentleman on the desk he did put toilet paper and another cup in the room for us. Bathroom was better but smelt of damp and evidence of mould,good shower. Other plus points air conditioning and a safe. Staff we encountered were pleasant. Was in an ideal location. For the money paid the superior room should look a bit like the one on the website, expensive for what we got.
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Richard
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The room size was decent for central London accommodation and the location to Paddington station and Hyde park was excellent. It was disappointing that we wasn’t able to check in at 14:15. The air con in the room was superb when on. The problem was it was on a timer, controlled by the hotel, and midway through the night I woke up sweating as it had gone off after 3 hours - same happened in the morning. The breakfast provided was v poor. The hot food selection was not very nice and the well overcooked. I don’t believe the money I paid was value for money
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Number of reviews per page
20
40

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Lobby 4 The Lancaster Hotel

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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