The Grand, York

Fabulous hotel in excellent location

Amazing property with the most wonderful staff. Very close to train station and easy access to central York. We would stay there again.

It really is majestic. Our second stay, and everything from the impeccably clean rooms to the tremendously helpful staff is exactly as we would want it.

Very helpful staff very attentive and sincere Couldn’t recommend highly enough Amazing comfy bed and pillows

Excellent hotel

Great stay, beautiful room.

K

Air conditioning not very efficient couldn’t cool down room

Excellent stay at this hotel (2 nights in July). We were especially grateful for the aircon which is far from standard in UK hotels. Everything was of standard you would expect from a property like this. Staff were impressive and the room spacious, tasteful and clean. Will be back on our next visit to the city.

Classic rooms excellent enjoyed our stay tondoor porter. Dry helpful

We booked through a 3rd party site. Although we have high status on that sites it meant nothing there as We were put into a room that was literally the farthest away you could be from reception and bar. The room (47) was noisy, with road noise, and loud banging and thudding from above. Room service has ice cream priced per scoop- I ordered one scoop of ice cream, and received 3. Our bill reflected a higher than expected charge. The bed is incredibly firm. Firm mattress with ZERO cushion or pillow top. Very uncomfortable. And the outlet closest to the bed don’t work, which I don’t realize until my phone was dead the morning before we were departing. Wet frustrated. I want to say the bellmen and doormen were very personable and helpful. The front desk receptionists were dismissive and not helpful. Highly disappointed in the room, although love York and the hotels location.

Nice hotel in the centre of a fab little city

Best hotel breakfast in England. Stayed here before and will stay here again.

Beautiful hotel with friendly staff, gorgeous rooms and wonderful restaurants. A lovely atmosphere and a real treat for our anniversary

Very helpful staff. Great location easy to walk around the city from this location.

Perfect location and perfect hotel

Another great stay at the Grand. From start to finish our time at the hotel was amazing. The turn down service is highly recommended. The staff go the extra mile to make you feel welcome. Ian is just wonderful, so friendly and helpful. I cannot wait to return in a few months.

Very nice hotel in a historic building. Clean, quiet with a great location near the train station. The only negative was the overpriced food.

The best Hotel staff in the North of England. First class in all cases, very high standard rooms , great breakfast and fabulous location.

Great hotel. Rooms are spacious and modern and clean and comfortable. Breakfast can be improved a little, but overall 9.8/10