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Silver should be awarded with the best performing hotel staff. Her personality shows remarkable genuine warmth, honesty, and kindness. The best quality of service a hospitality person should have.

First time in Garut with my 76-year-old mother. Fave is very welcoming to seniors, with its friendly staff, elevator, ambiance, and delicious, fresh food. We thoroughly enjoyed our stay there: the beautiful surroundings, pine trees surrounding the hotel, easy access to tourist attractions, and a wide selection of delicious, affordable cuisine. Top notch.

The hotel is nice, clean, comfortable, and the staff is friendly. Overall, it's a top-notch hotel.

The location is fantastic, the staff are all friendly, and most importantly, the cleanliness is top-notch. Oh yeah, the rooms are also very aesthetic.

The service was excellent. Upon arrival, I was immediately greeted by the staff. My luggage was delivered to my room. The room was very clean and comfortable. The food was delicious, with a varied menu. The pool water was warm. It was a very pleasant stay.

The staff is friendly. The rooms are clean and comfortable for families. The kids are happy.

It was a truly wonderful stay at the Ramayana Hotel. The views are breathtaking, with views of the mountains, sunrise, sunset, and the lights of Garut city at night.

The rooms are clean, the staff are friendly and very helpful, the public areas are clean, the views are nice, the breakfast is also quite varied and delicious.

I was hesitant when I first booked because the reviews were pretty bad, but when I checked in, it turned out to be a great room for the price. The service was friendly and good, and breakfast was delivered to my room. The room was nice and clean, and it was a great price for a room with two beds, which was enough for me and my family. Please don't hesitate to stay here; it's great, clean, and comfortable ☺️

The rooms are neat and clean, the staff is friendly, and check-in is hassle-free. The hotel's central location makes it easy to get around. Overall, this hotel is highly recommended.

Totally worth it! The room amenities were as described, and the location was great, not far from downtown Garut. There are also quite a few food options around the hotel, with cafes right and left. A huge plus was getting a room with a direct mountain view. The best!

The hotel staff were very friendly and always tried to meet our needs during our stay :)

Highly recommend, incredibly friendly staff, comfortable rooms. Strategic location close to the city center. Will definitely be back again.

Room is beyond expectations, better than photo, location is very easy to reach, spacious and comfortable parking. The room service is top, the cuisine is okay too. Next trip will definitely come back again. 😇

Friendly staff. Helpful front desk. Large, brightly lit rooms, clean hotel, complete and delicious breakfast. Located on a main road.

The elegant room is perfect for families. Spacious, clean, you can feed the fish from your room, and the village views are truly beautiful.

Security, receptionist, hotel staff are all friendly, clean rooms, nice views, lots of activities for children such as cooking classes, batik making, kite flying, drawing, 3D movies, night cinema in the garden area, mini zoo, photo spots, swimming pool with warm water available.