About VietJet Air
VietJet Air is Vietnam's largest low-cost carrier, operating under IATA code VJ and ICAO code VJC. Headquartered in Ho Chi Minh City, Vietnam, the airline was established in 2007 and launched its first commercial flight on 25 December 2011. VietJet Air is privately owned, with major shareholders including HDBank and Sovico Holdings, making it the first privately owned airline to be established in Vietnam.
The airline operates an extensive domestic and international network from its dual hubs at Tan Son Nhat International Airport (SGN) in Ho Chi Minh City and Noi Bai International Airport (HAN) in Hanoi. VietJet Air serves over 150 routes connecting Vietnam with destinations across Asia-Pacific, including Malaysia, Thailand, Singapore, Indonesia, India, South Korea, Japan, Taiwan, and Australia. With a mission to make air travel affordable for everyone, VietJet Air has transformed the Vietnamese aviation market and carried hundreds of millions of passengers since its inception.
For Malaysian travellers, VietJet Air offers convenient direct flights from Kuala Lumpur International Airport (KUL) to key Vietnamese cities including Ho Chi Minh City and Hanoi, providing an affordable gateway to explore Vietnam's rich culture, cuisine, and landscapes.
Airline Overview and History
VietJet Air has grown from a start-up carrier into one of Southeast Asia's most successful low-cost airlines. Below are key milestones in the airline's journey:
- November 2007 — VietJet Air received initial approval from the Vietnamese Ministry of Finance to operate as a private airline, becoming the first privately owned carrier in Vietnam.
- February 2010 — Malaysian budget carrier AirAsia announced plans to acquire a 30% stake in VietJet Air, though the deal was later called off in October 2011 due to regulatory challenges.
- 25 December 2011 — VietJet Air operated its maiden flight from Ho Chi Minh City (SGN) to Hanoi (HAN), becoming the second private airline to offer domestic service in Vietnam and the fifth airline overall to provide civil domestic flights in the country.
- 9 February 2013 — The airline launched its first international route from Ho Chi Minh City to Bangkok, becoming the first Vietnamese private airline to enter the international market.
- December 2014 — VietJet Air celebrated carrying its 10 millionth passenger, just three years after launching operations.
- December 2015 — The airline reached its 25 millionth passenger milestone, reflecting rapid growth across domestic and international routes.
- 28 February 2017 — VietJet Air completed its initial public offering (IPO) on the Ho Chi Minh City Stock Exchange (HOSE), listing its shares and becoming one of the most valuable airlines in Vietnam by market capitalisation.
- 2018–2019 — The airline expanded aggressively into international markets, launching routes to India, Japan, South Korea, and Australia, carrying over 25 million passengers per year.
- 2020–2021 — VietJet Air navigated the global pandemic by pivoting to cargo operations and maintaining a lean fleet strategy, resuming international operations as borders reopened.
- 2023 — VietJet Air launched the SkyJoy loyalty programme, allowing members to earn and redeem SkyPoints across flights and partner brands.
- 2025 — The airline received its first Boeing 737-8 aircraft as part of a large-scale fleet expansion order, while also adding A330neo widebody aircraft to its fleet for long-haul operations.
VietJet Air's vision is to be a consumer airline offering affordable fares without compromising on safety and service quality. The airline holds a valid Air Operator Certificate (AOC) from the Civil Aviation Authority of Vietnam (CAAV) and maintains compliance with international aviation safety standards.
Fleet and Aircraft
VietJet Air operates one of the youngest and most modern fleets in Southeast Asia, built primarily around the fuel-efficient Airbus A320 family. The airline's fleet composition includes the following aircraft types:
- Airbus A320-200 — A proven single-aisle workhorse used on short-haul domestic and regional routes, seating approximately 180 passengers in a single-class economy configuration.
- Airbus A320neo — The new engine option variant of the A320, offering improved fuel efficiency and reduced emissions compared to the classic A320, deployed on both domestic and international routes.
- Airbus A321 — A stretched variant of the A320 family with increased seating capacity of approximately 230 passengers, used on higher-demand routes.
- Airbus A321neo — The new engine option version of the A321, forming a key part of VietJet Air's fleet modernisation strategy. The airline has significant orders for A321neo aircraft powered by Pratt & Whitney GTF engines.
- Airbus A330-300 — A widebody aircraft used on longer regional and international routes, including services to Australia (Perth, Melbourne, Sydney, and Brisbane). The A330-300 features dedicated SkyBoss Business class lie-flat seating.
- Boeing 737 MAX 8 — VietJet Air has begun receiving Boeing 737-8 deliveries as part of a major order for 200 Boeing jets, diversifying its fleet beyond the Airbus family.
- COMAC ARJ21 — VietJet Air operates a small number of Chinese-manufactured ARJ21 regional jets, leased from partner airlines.
In December 2025, VietJet Air completed its largest single-month fleet expansion with 22 new aircraft deliveries, including nine Boeing aircraft, seven widebody jets, and six Airbus A321neo aircraft. The airline has also ordered 20 additional A330-900neo widebody aircraft valued at USD 7.4 billion, plus 44 additional GTF-powered A320neo family aircraft for delivery starting in mid-2026, underscoring its ambitious growth plans.
VietJet Air maintains rigorous safety and maintenance standards, with aircraft serviced according to manufacturer guidelines and international regulatory requirements. The airline's young fleet age contributes to operational efficiency, passenger comfort, and lower carbon emissions per flight.
Top Flight Routes
VietJet Air operates an extensive route network spanning domestic Vietnamese routes and international connections across Asia-Pacific. For travellers from Malaysia, VietJet Air offers direct flights from Kuala Lumpur to Vietnam's two largest cities. Below are the most popular routes relevant to Malaysian passengers:
- Kuala Lumpur to Ho Chi Minh City (KUL–SGN) — VietJet Air's flagship route from Malaysia, connecting Kuala Lumpur to Vietnam's bustling economic centre. The flight takes approximately 2 hours and offers affordable access to southern Vietnam's street food, historic landmarks, and the Mekong Delta. Search KUL to Ho Chi Minh City flights on Traveloka.
- Kuala Lumpur to Hanoi (KUL–HAN) — A popular route for travellers heading to Vietnam's capital city, known for its Old Quarter, Ha Long Bay excursions, and rich cultural heritage. The flight duration is approximately 3.5 hours. Search KUL to Hanoi flights on Traveloka.
In addition to VietJet Air routes, Traveloka also offers flights from Kuala Lumpur to many other popular destinations across the region. Browse more routes below:
Baggage Allowance and Policies
VietJet Air, as a low-cost carrier, offers a tiered baggage policy that varies by fare class. Understanding the baggage allowance before you fly helps avoid unexpected fees at the airport.
Cabin (Carry-On) Baggage
- Eco fare: One main handbag plus one small personal item, with a combined total weight not exceeding 7 kg. The main handbag must not exceed dimensions of 56 cm (height) x 36 cm (length) x 23 cm (width).
- Deluxe fare: Same cabin baggage allowance as Eco — 7 kg combined weight.
- SkyBoss fare: Cabin baggage allowance of up to 10 kg, with the same dimension restrictions.
- SkyBoss Business fare: Enhanced cabin baggage allowance of up to 12 kg.
Checked Baggage
- Eco fare: No free checked baggage is included. Passengers must purchase checked baggage as an add-on during booking or at the airport.
- Deluxe fare: Includes 20 kg of free checked baggage.
- SkyBoss fare: Includes 30 kg of free checked baggage plus one golf club set under 15 kg.
- SkyBoss Business fare: Includes up to 50 kg of free checked baggage.
Checked baggage can be pre-purchased in weight packages of 15 kg, 20 kg, 25 kg, 30 kg, 35 kg, or 40 kg. Each individual checked bag must not exceed 32 kg, and the total dimensions (length + width + height) must not exceed 158 cm.
Excess Baggage Fees
Passengers whose baggage exceeds their purchased allowance will be charged per kilogram at the airport check-in counter. Excess baggage fees vary by route, with international flights typically ranging from USD 5 to USD 25 per kg. Pre-booking baggage online through Traveloka or VietJet Air's website is significantly more affordable than purchasing at the airport — savings of up to 50% are possible when you add baggage during the booking process.
Prohibited Items
Prohibited items in both cabin and checked baggage include explosives, flammable liquids, compressed gases, corrosive substances, toxic materials, and sharp objects. Lithium batteries over 160 Wh are not permitted. Passengers should review VietJet Air's official prohibited items list before packing to ensure compliance.
Check-in Guide
VietJet Air provides multiple check-in options to help passengers save time and enjoy a smoother airport experience.
Airport Counter Check-in
- International flights (including KUL to Vietnam): Check-in counters open 3 hours before departure and close 60 minutes before departure. Passengers are advised to arrive at least 2 to 3 hours before their scheduled flight time.
- Domestic flights within Vietnam: Check-in counters typically open 2 hours before departure and close 40 to 50 minutes before departure.
Online Check-in
- Availability: Online check-in is available from 24 hours before departure and closes 60 minutes before departure for domestic flights and 90 minutes before departure for international flights.
- How to check in online: Visit VietJet Air's official website or use the VietJet Air mobile app. Enter your booking reference and last name, select your seat, and download your boarding pass.
- Important note for international flights: Even after completing online check-in, passengers on international flights must visit the airport check-in counter at least 60 minutes before departure for travel document verification and immigration compliance.
Self-Service Kiosk Check-in
VietJet Air also offers self-service kiosk check-in at selected airports in Vietnam. Passengers can scan their booking barcode, confirm their details, and print a boarding pass directly at the kiosk.
Cabin Classes and In-Flight Experience
VietJet Air offers four fare classes designed to cater to different passenger needs and budgets, ranging from the basic Eco fare to the premium SkyBoss Business class.
Eco Class
Eco is VietJet Air's most affordable fare class, ideal for budget-conscious travellers. It includes a seat, 7 kg cabin baggage, and basic services. Checked baggage, meals, seat selection, and other add-ons are available for purchase. Eco passengers sit in standard economy seats with a pitch of approximately 29 to 30 inches.
Deluxe Class
Deluxe is a mid-tier economy fare that includes 20 kg of checked baggage, free seat selection, and complimentary flight date and route changes (subject to fare difference). Deluxe offers a good balance of value and convenience for travellers who want a little more flexibility without paying for premium services.
SkyBoss Class
SkyBoss is VietJet Air's premium fare class on narrowbody aircraft, designed for business travellers and those seeking enhanced comfort. SkyBoss benefits include:
- 30 kg free checked baggage plus one golf club set under 15 kg
- Up to 10 kg cabin baggage
- Priority check-in at dedicated counters
- Priority security screening and immigration
- VIP airport lounge access (where available)
- Complimentary hot meals served on board
- Free seat selection in premium rows
- Private car transport to the aircraft at airports without jet bridges
- Complimentary flight changes (fare difference only)
SkyBoss Business Class
Available on VietJet Air's Airbus A330 widebody aircraft on long-haul routes, SkyBoss Business offers a true premium experience with lie-flat seats, up to 50 kg checked baggage, 12 kg cabin baggage, premium lounge access, priority services, and complimentary multi-course meals. This class is ideal for travellers on longer routes to Australia and other distant destinations.
In-Flight Meals
VietJet Air operates a buy-on-board meal service for Eco and Deluxe passengers. The menu includes a selection of Vietnamese and international cuisine, snacks, and beverages available for purchase during the flight. Passengers can also pre-order meals online during booking for guaranteed availability. SkyBoss and SkyBoss Business passengers receive complimentary hot meals as part of their fare.
In-Flight Entertainment
VietJet Air does not offer seatback entertainment screens on its narrowbody fleet. Passengers are encouraged to bring their own devices for entertainment. On widebody A330 aircraft operating long-haul routes, personal entertainment screens may be available in SkyBoss Business class.
Passenger Policies and Special Services
VietJet Air provides a range of policies and services to accommodate passengers with special requirements.
Children and Infants
- Infants (under 2 years old): May travel on an adult's lap at a reduced fare. A valid birth certificate or passport is required. Each adult may accompany a maximum of one infant.
- Children (2 to 11 years old): Must have their own seat and ticket at the child fare rate. A valid passport or birth certificate is required for identification.
- Required documents: For international flights, all children and infants need a valid passport with at least 6 months of remaining validity.
Pregnant Passengers
- Under 27 weeks: No medical certificate required, but the passenger must sign a refusal of indemnity document at the check-in counter.
- 28 to 32 weeks: A medical certificate with the notation "Fit to Travel" indicating the gestation age is required, and the certificate must be dated no more than 7 days before the travel date.
- 33 weeks and above: VietJet Air does not accept pregnant passengers at 33 weeks of gestation or beyond for safety reasons.
Unaccompanied Minors
- Children under 12 years old: VietJet Air does not provide unaccompanied minor services for children under 12 years of age. A child under 12 must travel with an accompanying adult aged 18 or above.
- Young passengers aged 12 to 13 (YPTA): Passengers aged 12 to under 14 travelling alone are accepted with conditions. Parents or guardians must complete the required documentation and arrange for pick-up at the destination.
Special Assistance
- Wheelchair assistance: Available for passengers with reduced mobility. Requests must be made at least 24 hours before departure to allow the airline to prepare appropriate assistance.
- Medical equipment: Passengers travelling with medical devices or equipment should inform VietJet Air at the time of booking or at least 48 hours before departure.
- Priority boarding: Passengers requiring special assistance receive priority boarding to ensure comfortable seating arrangements.
Reschedule, Cancellation, and Refund Policy
Understanding VietJet Air's policies on flight changes and cancellations can help you plan your trip with confidence.
Rescheduling via Traveloka
If you need to change your VietJet Air flight, Traveloka makes it easy to reschedule through the app or website. Follow these steps:
- Log in to your Traveloka account and go to your booking history.
- Select the VietJet Air booking you wish to change.
- Tap "Reschedule" and choose a new date or flight.
- Review any fare difference and change fees, then confirm your new booking.
- Your updated e-ticket will be sent to your email and displayed in the Traveloka app.
Changes must be requested at least 3 hours before the original departure time. Change fees for international flights are approximately VND 800,000 (around RM 150) plus any fare difference. SkyBoss passengers enjoy complimentary flight changes, paying only the fare difference if applicable.
Cancellation Policy
VietJet Air's general fare policy is non-refundable. However, there are exceptions:
- Within 24 hours of purchase: Cancellations made within one day of booking may be processed without additional airline penalties.
- Airline-initiated cancellations: If VietJet Air cancels your flight or delays it by more than 3 hours, you are entitled to a full refund or rebooking on the next available flight at no additional cost.
- Standard cancellations: For voluntary cancellations outside the 24-hour window, passengers may not receive a cash refund but can explore options through Traveloka's customer support.
Refund Processing
Refunds for eligible cancellations are typically processed within 30 to 90 business days, depending on the payment method used. Refunds to credit cards may take 1 to 2 billing cycles to appear on your statement. For assistance, contact Traveloka's 24/7 customer support team through the app or website.
Why Book VietJet Air Flights on Traveloka
Traveloka is one of the leading travel platforms in Southeast Asia, offering a seamless booking experience for VietJet Air flights. Here are the top reasons to book through Traveloka:
- Best price guarantee: Traveloka compares fares across dates and airlines, helping you find the cheapest VietJet Air tickets for your preferred route.
- Exclusive promos and discounts: Traveloka regularly runs flash sales, promo codes, and exclusive deals on VietJet Air flights that may not be available on other platforms.
- Flexible payment options: Pay with credit or debit cards, bank transfers, or popular Malaysian e-wallets including Touch 'n Go eWallet, Boost, GrabPay, and ShopeePay. Instalment plans are also available for selected payment methods.
- Instant e-ticket: Receive your VietJet Air e-ticket instantly via email and the Traveloka app after booking — no waiting required.
- 24/7 customer support: Traveloka's dedicated customer service team is available around the clock to assist with bookings, rescheduling, cancellations, and any travel queries.
- Easy rescheduling and refunds: Manage your VietJet Air booking directly through the Traveloka app, including flight changes and refund requests.
- Bundled travel deals: Combine your VietJet Air flight with hotel bookings on Traveloka for additional savings through flight + hotel packages.
- Traveloka Points: Earn Traveloka Points on every booking, which can be redeemed for discounts on future travel purchases.
Tips for Finding Cheap VietJet Air Flights on Traveloka
Getting the best deal on VietJet Air flights requires a bit of planning. Here are proven strategies to help you save:
- Book early: VietJet Air fares are generally lowest when booked 4 to 8 weeks in advance. Early booking gives you access to the cheapest Eco fares before they sell out.
- Fly midweek: Flights on Tuesdays, Wednesdays, and Thursdays tend to be cheaper than weekend departures. Use Traveloka's fare calendar to compare prices across the week.
- Set Price Alerts: Activate Traveloka's Price Alert feature for your preferred route (e.g., KUL to Ho Chi Minh City or KUL to Hanoi) to receive notifications when fares drop.
- Check the promos page: Visit Traveloka's flight promotions page regularly for flash sales, seasonal deals, and exclusive VietJet Air promo codes.
- Travel during off-peak seasons: Avoid Vietnamese public holidays such as Tet (Vietnamese New Year, typically January or February) and major Malaysian holidays. Shoulder seasons offer lower fares and fewer crowds.
- Choose the Eco fare: If you are travelling light with carry-on baggage only, VietJet Air's Eco fare offers the lowest base price. Add only the extras you need, such as checked baggage or meals, to keep costs down.
- Be flexible with airports: If your destination in Vietnam is flexible, compare fares to both Ho Chi Minh City (SGN) and Hanoi (HAN) as pricing may differ significantly.
- Bundle flights and hotels: Traveloka often offers additional discounts when you book VietJet Air flights together with hotel accommodation in Vietnam.
How to Book VietJet Air Flight Tickets on Traveloka
Booking VietJet Air flights on Traveloka is quick and straightforward. Follow these steps to secure your tickets:
- Visit Traveloka: Open the Traveloka website at www.traveloka.com or launch the Traveloka mobile app on your smartphone.
- Search for flights: Select "Flights" and enter your departure city (e.g., Kuala Lumpur) and destination (e.g., Ho Chi Minh City or Hanoi). Choose your travel dates and the number of passengers, then tap "Search".
- Compare and select: Browse the list of available flights and use the filter options to display VietJet Air results. Compare fares, departure times, and fare classes (Eco, Deluxe, SkyBoss) to find the best option.
- Add extras: Select any add-ons you need, such as checked baggage, seat selection, or travel insurance.
- Enter passenger details: Fill in the required passenger information, including full name (as per passport), date of birth, and passport number for international flights.
- Choose payment method: Select your preferred payment option — credit card, debit card, bank transfer, Touch 'n Go eWallet, Boost, GrabPay, ShopeePay, or instalment plan.
- Confirm and pay: Review your booking summary, apply any available promo code, and complete the payment.
- Receive your e-ticket: Your VietJet Air e-ticket will be sent instantly to your registered email address and will also appear in your Traveloka app under "My Bookings".
With Traveloka, booking affordable VietJet Air flights from Malaysia to Vietnam is just a few taps away. Start searching today and discover the best fares for your next trip to Ho Chi Minh City, Hanoi, and beyond.