Kasuitei Ohya

The room was perfect with the view. This was our first time at a Ryokan and we were not disappointed. I don't think I have ever felt that welcomed somewhere I didn't quite fit into. Thank you all for your excellent work! 😊

The whole ryokan experience was great with only 2 things that needs to be improved. First being the in-room dinner service: the staff didn't mention that meal was being served as courses and we thought the initial portion served was the entire thing. The rice was missing so I had to check with the reception on this. It was confusing on both ends as receptionist mentioned that the staff would have informed us that dinner is served 3 courses but we were not aware. Food was great and delicious but do not expect to take your own sweet time to eat. Staff will clear it within 1 hour even if you have not finished eating. Second thing was that the bidet was not working! Receptionist was informed twice and they said they will check it out but nothing was fixed.. was honestly really disappointed in this. The payable private onsen wasn't anything spectacular, not worth the JPY 3,300 IMHO.

Enjoyed our one night stay at this Ryokan style hotel at Kawaguchiko. Staff was really helpful and very nice. The ambiance was peaceful and had the traditional Japanese aesthetic. Also got to use the on premise public onsen by myself! And our room had direct view of Mt Fuji which was awesome since we were lucky to get clear days.

My family truly enjoyed their first visit to Japan highlighted by a stay with you! Thank you so much for a memorable end to our trip!

Gold standard service

clean room, friendly staffs, would stay again

Nice ryokan experience and onsen stay. We booked private time in the onsen and the public onsens were always empty when we went. The outdoor tub was my favorite and all the skincare in the bathroom felt like a wellness retreat

Very spacious room, location was close to many activities and restaurants.

Courtesy staff, clean rooms, with gre at amenities, stayed in an̈ traditional style rooms with great views to Mount Fuji and breakfast. Hotel (ryokan) is about 10 minutes to main station and right in front of zLake Kawaguchiko (south side). Had a great experience!

Great room, courteous staff. Couldnt try breakfast as leaving too early

Exceeded all expectations. Firstly time at ryokan and by far it's my favorite part of my Japan trip. The staff were all extremely friendly and professional. Rooms were clean and had all the amenities I needed. The baths were amazing. Highly recommend.

Clean room and facility. Nice staff. Love the onsen

Very nice and clean. Staff are very friendly and helpful

Wonderful stay and a unique experience. Dinner in room and breakfast in banquet hall. Traditional sleeping on tatami was surprisingly comfortable. Many staff are bilingual which made communication easy. And the hotel itself was in a quiet location overlooking the lake even though there were many tourists in the area. And a big thanks to our Nakai, Lisa who was a wonderful hostess

Staff could have taken extra effort in confirming dietary preferences, what is the point in asking and when the food served is something allergic. Air condition is centralized, cannot cool the room if the room is too warm

Nice

What an amazing traditional experience! The staff were all so kind and the presentation of the dinner/breakfast was so beautiful. Authentic food and we got to try lots of new things for the first time. Lake views were stunning and a view of Mt Fuji is available on the 7th floor if you’re lucky with the weather!

Not a true Ryokan experience but a beautiful spot. The “comforters” were dirty but the sheets were clean

I had a positive stay at this hotel. The staff were friendly and helpful. Upon arrival, even before the official check-in time, they kindly offered to store my luggage so I could begin sightseeing right away. They also provided a complimentary shuttle to the bus terminal, which was very convenient. It is an easy walk downhill from the bus station to the hotel, but carrying luggage back uphill can be a challenge—so the shuttle was much appreciated. The room itself was clean, quiet, and comfortable, with excellent shower water pressure. The spa facilities are a highlight, though each has its own character. The 6th-floor spa offers a beautiful view of the lake. It features a small outdoor warm bath (suitable for two) and a large indoor warm bath, but no sauna, steam bath, or cold plunge. The basement spa, on the other hand, is more extensive, with a large outdoor bath overlooking a stone waterfall, a spacious indoor warm bath, a cold plunge bath, and a sauna. The sauna was not operating during my early-morning visit at 6 a.m., though to be fair, this may have been due to the early hour. The traditional Japanese breakfast was excellent, and the dining room provided a gorgeous view of the lake and surrounding mountains, making for a memorable start to the day. Overall, this property offers great service, very good value, and an excellent location. I would gladly recommend it to other travelers.

This property had amazing views and staff that was incredibly helpful.