Kasuitei Ohya

Traditional Japanese style hotel in a great location on the lakeside. Room (after we changed) was spacious but very outdated in terms of technology. No USB sockets, very old TVs (not that we used them). We would have been fine with all of this, but the service and attitude of the staff (mainly the men) at the front desk was disrespectful. In general, we felt uncomfortable that for every request for a service like the onsen or massage we were required to pay in advance as if we were a pair of thieves.

Wonderful, clean, well located, great staff, delicious breakfast.

Enjoyed the private onsen, the lake views,

I booked two twin rooms. One room was lovely with a beautiful view over the lake. The other room was like being in a closet! It had one tiny window and was old and tired and was situated at the back of the hotel. I complained but was told the hotel was fully booked. Although when I offered to pay more suddenly a room became available! Disappointing!

We stayed in the Annex two buildings down, not in the hotel. We had a group of 4 so wanted a larger space for everyone. There were two beds and two futons, plus a couch. Both the beds and futons were extremely hard and none of slept at all. We were also woken up at 8am by construction on the building which we were not notified in advance of. We had a kaiseki dinner at the hotel the first night which was just ok. The staff did not explain anything about what we were eating and seemed uncomfortable talking with foreigners. We ate a lot of what we didnt know what we were eating and it seemed to be more about varying textures than taste. We did not get the breakfast or use the onsens. We did get a massage that spa which was very nice however with the hard beds, I feel like it was cancelled out. There is no view of fuji but can see the lake from the private entrance. It was fully stocked with housewares, two bathrooms, one shower and an overly large cedar bathtub that we did not use.

This place needs an update and renovation — especially considering their very high price level. Carpets in public areas are stained and smelly. The rooms are not aesthetically appealing at all — very different from the aesthetics one is accustomed to from Japan. Almost all of the lights in our room gave off a cold light and two were neon lights. Ruined the mood and Ryokan vibe. Breakfast and dinner were highlights. Overall, it feels like a ripoff. No free water or coffee (you had to pay for the coffee machine in the lobby). We had to cancel our third night and informed them two weeks prior of that but received no refund whatsoever. We even had to pay for the full dinner and breakfast for 4 people that were included in the third night. We asked more than once if we could at least get a discount on some of their other services but were denied (not even a free coffee).

Staff was very friendly and helpful, and the shuttle was very convenient. The hotel was beautiful and the room was large and comfortable with an amazing view. The onsen great as well. Our favorite hotel we stayed at, we would love to stay here again.

Very pleasant rooms, relaxing spa with a view of the lake, nice view of Mt. Fuji from the top floor, and an amazing kaiseki dinner and morning breakfast.

Check-out is before 10:00AM. My opinion is that it's too early.

Highly recommended

Yess

Good

It is amazing how nice the place was Supper clean, beautiful. Nice location, super nice view The crew was more than supper good I would give it 10 stars

They shuttled me twice to the station. Wonderful staff!

Staff was not considerate

Amazing stay! Great location, awesome staff, highly recommended!

Fantastic place to stay, the staff were great, the rooms are very tidy and clean. Great amenities would recommend and definitely stay again

Great service and amenity

Clean. Onsen was good. Nice Ryokan experience.

The room was perfect with the view. This was our first time at a Ryokan and we were not disappointed. I don't think I have ever felt that welcomed somewhere I didn't quite fit into. Thank you all for your excellent work! 😊