ANSA Hotel Kuala Lumpur

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8.6
Very Good
6,243 reviews

What Guests Say About Their Stay

V***a

9.7
/ 10
The hotel staff was very friendly and helpful, and the service was excellent. I asked where I could rent a car, and the staff booked it. They arranged everything, and I just had to leave it at that. It was so cool! Next time I go to KL, this will be my favorite hotel.
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Ratna D.

9.4
/ 10
We booked a triple room for 3 adults and 1 child. The room was spacious and had a big window. It was nice, and we would like to come back someday for sure.

safitri k.

10.0
/ 10
Perfect for family stay, nice and helpful hotel staff, clean and comfy. Very close to MRT and Monorail station, just a 2-3 minute walk. Surrounded by shopping malls and many restaurants.

E***y

9.7
/ 10
One of my favorite hotels because the location is very good. Hotel staff are very friendly & nice.

J***r

9.4
/ 10
I was very impressed and really enjoyed my stay at the Ansa Hotel. I was really satisfied. The price wasn't too expensive, but it felt luxurious.
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In the Area
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101, Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100

Main Facilities

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Laundry service
Luggage storage
Elevator
Wheelchair accessible
AC
Multilingual staff
Located in the golden triangle of Kuala Lumpur, 101, Jalan Bukit Bintang, Kuala Lumpur, Malaysia, 55100, Ansa hotel is a boutique hotel that is quite popular among foreign tourists especially Arabian. This is because of its strategic location, in the midst of prominent shopping malls such as Pavilion, Starhill Gallery, Lot 10, Fahrenheit 88, Sungei Wang Plaza, Low Yat Plaza and Berjaya Times Square. The traffic situation here is also very busy, but this busyness indirectly attracts and adds to the beauty of this golden triangle. The hotel's guests are made up of visitors who come for leisure purpose and visitors who come for a business purpose.
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What's around ANSA Hotel Kuala Lumpur

101, Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
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Lobby ANSA Hotel Kuala Lumpur
Lobby 2 ANSA Hotel Kuala Lumpur

Discover More About ANSA Hotel Kuala Lumpur

Overview of ANSA Hotel Kuala Lumpur

ANSA Hotel Kuala Lumpur offers a modern and stylish retreat in the heart of Kuala Lumpur. Its contemporary design and welcoming atmosphere make it a popular choice for travellers seeking both comfort and convenience. The hotel is situated in a vibrant neighbourhood, known for its bustling streets, diverse culinary scene, and excellent shopping opportunities. Its central location provides easy access to many of the city's major attractions and business districts.

With excellent transport links nearby, exploring Kuala Lumpur is a breeze. Public transport options are readily available, making it simple to reach iconic landmarks and cultural hotspots. ANSA Hotel Kuala Lumpur distinguishes itself through its commitment to providing affordable luxury, ensuring a memorable stay without breaking the bank.

ANSA Hotel Kuala Lumpur, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

ANSA Hotel Kuala Lumpur Facilities

Featuring 167 rooms in total, ANSA Hotel Kuala Lumpur offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The hotel boasts a range of facilities designed to cater to the needs of various travellers. Families will appreciate the spacious rooms and child-friendly amenities, while digital nomads can take advantage of the high-speed internet and comfortable workspaces. Groups can enjoy the communal areas and convenient access to local attractions, and leisure travellers will find the hotel a perfect base for exploring the city.

The accommodation provides a range of facilities and amenities for guests, including .

Each room is designed with comfort in mind, featuring complimentary Wi-Fi, a dedicated workspace, plush bedding, and modern bathrooms. In-room conveniences such as coffee-making facilities and a mini-fridge add to the overall comfort and convenience of your stay.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at ANSA Hotel Kuala Lumpur

Expect a vibrant yet relaxed ambience at ANSA Hotel Kuala Lumpur. The mornings are typically bustling with guests preparing for their day, while the evenings offer a more laid-back atmosphere in the common areas. The hotel often organises activities and tours to help guests explore the city's hidden gems.

For a smooth check-in, have your booking confirmation and identification ready. It's always a good idea to familiarise yourself with local customs and etiquette to ensure a respectful and enjoyable stay. Remember to ask the friendly staff for recommendations on local eateries and attractions.

How to Get to ANSA Hotel Kuala Lumpur

Kuala Lumpur International Airport (KLIA) is the nearest major airport, and from there, you can reach the hotel in around 45-60 minutes by taxi or ride-sharing service. Alternatively, affordable bus connections are available to the city centre, followed by a short taxi or public transport ride to the hotel. The nearest train station provides convenient access to other parts of the city and surrounding areas.

Food Near ANSA Hotel Kuala Lumpur

Many hotels in Kuala Lumpur provide breakfast options, and it's worth checking if ANSA Hotel Kuala Lumpur offers this. Even if not, you'll find a plethora of nearby cafs and restaurants serving everything from local Malaysian cuisine to international dishes. Convenience stores are also readily available for snacks and drinks.

Be sure to try local delicacies such as Nasi Lemak or Char Kway Teow from nearby hawker stalls for a truly authentic culinary experience. Budget-friendly options are plentiful, with many eateries offering delicious meals at affordable prices.

Things to Do Around ANSA Hotel Kuala Lumpur

The area surrounding ANSA Hotel Kuala Lumpur is rich in attractions. You'll find a historic temple within walking distance, offering a glimpse into the city's cultural heritage. A lively night market nearby is perfect for experiencing the local atmosphere and sampling street food. A riverside park provides a tranquil escape from the city's hustle and bustle.

For a one-day walkable highlights tour, consider visiting a major shopping mall, a cultural centre, and a famous landmark. A two-day extended stay could include a visit to a nearby theme park and a day trip to a scenic viewpoint. In the evenings, explore the vibrant nightlife scene or enjoy a relaxing dinner at one of the many restaurants.

Why ANSA Hotel Kuala Lumpur is Popular Among Travellers

ANSA Hotel Kuala Lumpur is particularly popular among travellers due to its affordability and convenient location. Repeat visitors often appreciate the friendly staff and the comfortable, well-maintained rooms. The hotel offers excellent value for money, providing a memorable experience without exceeding your budget.

Tips for First-Time Visitors

For first-time visitors, consider booking a room with a city view for an enhanced experience. Pack light clothing suitable for the tropical climate, along with essential adaptors for your electronic devices. Be aware of local customs and etiquette, and always be respectful of the local culture.

English is widely spoken in Kuala Lumpur, making communication relatively easy. However, learning a few basic Malay phrases can enhance your interactions with locals. Always be mindful of your belongings and take necessary safety precautions.

Best Time to Stay at ANSA Hotel Kuala Lumpur

The best time to stay at ANSA Hotel Kuala Lumpur depends on your preferences. The peak season is typically during the school holidays and major festivals, offering a vibrant atmosphere but potentially higher prices. The off-peak season provides quieter surroundings and more affordable rates.

The weather in Kuala Lumpur is generally hot and humid year-round, with occasional rain showers. Planning your trip around local events and festivals can add to your experience. For budget-conscious travellers, consider visiting during the shoulder seasons for a balance of good weather and reasonable prices.

If you have any inquiries about Traveloka products (Flight, Hotel, Travel Activities, and so on) or any booking issue, contact the Customer Service team for assistance.

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  • Car Rental: For flexibility and comfort, consider using this service to explore the area at your own pace. Always check the availability before booking.
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All facilities in ANSA Hotel Kuala Lumpur

Lobby ANSA Hotel Kuala Lumpur
Lobby
Exterior ANSA Hotel Kuala Lumpur
Exterior
Others ANSA Hotel Kuala Lumpur
Others
Nearby View and Attractions ANSA Hotel Kuala Lumpur
Nearby View and Attractions

Transportation

  • Parking with surcharge
  • Limited parking
  • Secure parking
  • Valet parking (surcharge)

Connectivity

  • Free WiFi

General

  • AC

Accessibilty

  • Accessible parking
  • Wheelchair accessible

Public Facilities

  • Elevator
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Business Facilities

  • Photocopier

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Hair salon
  • Supermarket

Accommodation Policy & General Information in ANSA Hotel Kuala Lumpur

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

General Check-in Instructions

-

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at ANSA Hotel Kuala Lumpur
167
Number of floors in ANSA Hotel Kuala Lumpur
12
Another facilities in ANSA Hotel Kuala Lumpur
Parking with surcharge, Limited parking, Secure parking, Valet parking (surcharge), Free WiFi

Frequently asked question in ANSA Hotel Kuala Lumpur

Does the ANSA Hotel Kuala Lumpur provide a late check-out?
Yes, ANSA Hotel Kuala Lumpur offers the option for a late check-out, subject to availability. Guests are encouraged to inquire about this service during their stay, as additional charges may apply depending on the hotel's policy and the time of check-out requested. It's always a good idea to confirm the availability of late check-out with the hotel reception in advance to ensure a smooth and convenient departure.
Does the hotel provide early check-ins?
Yes, ANSA Hotel Kuala Lumpur offers early check-in options, subject to room availability. It's recommended to contact the hotel directly prior to your arrival to confirm the possibility of an early check-in and to discuss any potential fees that may apply.
Is the ANSA Hotel Kuala Lumpur pet-friendly?
The ANSA Hotel Kuala Lumpur does not allow pets. Guests planning to travel with pets are advised to make alternative arrangements for their furry companions.
What is the cancellation policies?
The cancellation policies for ANSA Hotel Kuala Lumpur may vary depending on the type of booking and the rate plan selected. Generally, hotels offer different cancellation options such as free cancellation within a certain period before check-in, or a non-refundable rate for discounted bookings. To ensure you have the most accurate and specific information, please review the cancellation policy details provided during the booking process on the Traveloka platform. This will help you understand any potential charges or deadlines associated with cancelling your reservation.
Does the hotel provide a car park?
Yes, ANSA Hotel Kuala Lumpur provides car parking facilities for its guests. Guests can enjoy the convenience of on-site parking, ensuring a hassle-free experience during their stay. However, it is advisable to check the availability of parking spaces and any associated fees or requirements prior to arrival, as these details can vary.
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More Reviews from Other Guests in ANSA Hotel Kuala Lumpur

Overall Ratings & Reviews ANSA Hotel Kuala Lumpur

Traveloka (5,242)
Other sources (1,001)
8.8
Very Good
From 5,242 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.1

Location

9.3

Service and Facilites

8.8

People often mention about ANSA Hotel Kuala Lumpur
All
Distance to City Center (154)
Accessibility (144)
Surroundings (142)
Staff Friendliness (139)
Bedroom (139)
Room Space (131)
Bathroom (121)
Hotel Area (107)
Ambiance (105)
Family Friendly (92)
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Traveler Reviews ANSA Hotel Kuala Lumpur

Number of reviews per page
20
40
Customer reviews
j***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Service is satisfactory, very good, rooms are clean.
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Accommodation's Reply
30 Oct 2026
Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you were satisfied with our service and found our rooms clean and comfortable. Your kind comments are greatly appreciated and serve as encouragement to our team. We look forward to welcoming you back to ANSA Hotel Kuala Lumpur for another enjoyable stay. Warm regards, Amarpreet Kaur General Manager Ansa Kuala Lumpur
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The hotel is strategically located across from Pavilion Bukit Bintang.. Top
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Accommodation's Reply
14 Oct 2026
Dear Valued Guest, Thank you for your interest in our hotel! We are conveniently located directly across from Pavilion Kuala Lumpur in the heart of Bukit Bintang, offering easy access to shopping, dining, and entertainment. We look forward to welcoming you and ensuring you have a pleasant stay with us! Warm regards, Amarpreet Kaur General Manager Ansa Kuala Lumpur
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Good location. 9.8 overall experience.
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Accommodation's Reply
05 Oct 2026
Dear Valued Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
A***e
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Very strategic hotel in Bukit Bintang. Just walk to find food, street food is everywhere. Just cross to Damascus Kebab and Pavilion Mall. Recommended for you if you want to explore Bukit Bintang. Need to change bed type to become a little bit softer for me, I don't like hard beds.
1 people find it helpful
Accommodation's Reply
21 Sep 2026
Dear Valued Guest, Thank you so much for your wonderful feedback and recommendation! We’re delighted to know that you enjoyed ANSA Hotel Kuala Lumpur’s strategic location in the heart of Bukit Bintang. It’s great to hear that you appreciated the convenience of having so many food options and street food within walking distance. Being just across from Pavilion Kuala Lumpur and close to popular spots such as Damascus Kebab makes it easy for our guests to explore, dine, shop, and experience the vibrant atmosphere of Bukit Bintang. We truly appreciate your recommendation and hope to welcome you back to ANSA Hotel Kuala Lumpur for another enjoyable stay! Warm regards, Amarpreet Kaur General Manager Ansa Kuala Lumpur
Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Very good hotel and good location.
1 people find it helpful
Accommodation's Reply
17 Sep 2026
Dear Valued Guest, Thank you for your kind review and for choosing ANSA Kuala Lumpur. We are delighted to hear that you enjoyed your stay and appreciated our convenient location in the heart of Bukit Bintang. We truly appreciate your support and look forward to welcoming you back again soon! Warmest regards, Amarpreet Kaur General Manager Ansa Kuala Lumpur
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Accessible location and friendly staff.
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Accommodation's Reply
17 Sep 2026
Dear Valued Guest, Thank you for your lovely feedback! We are delighted to hear that you enjoyed our accessible location and found our staff friendly and welcoming. Your kind words mean a lot to our team, and we look forward to welcoming you back to ANSA Kuala Lumpur for another enjoyable stay. Warmest regards, Amarpreet Kaur General Manager Ansa Kuala Lumpur
Sumarni
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very comfortable for vacation, close to everywhere and very clean.
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Accommodation's Reply
07 Sep 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
y***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Good and clean close to the mall.
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Accommodation's Reply
09 Sep 2026
Dear Valued Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
L***m
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The location is in the center of the crowd, easy access to everywhere.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guest Thank you for your positive feedback. We are delighted to hear that you enjoyed our central location, with convenient access to the many attractions, shopping malls, restaurants, and entertainment options around Bukit Bintang. We truly appreciate your kind review and look forward to welcoming you again soon. Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Nice and charming hotel. Prime location and lots of food nearby.
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Accommodation's Reply
26 Aug 2026
Dear Valued Guest, Thank you for your wonderful feedback! We are delighted to hear that you found our hotel pleasant and charming, and that you enjoyed our prime location with plenty of dining options nearby. We truly appreciate your kind words and look forward to welcoming you back to ANSA Hotel Kuala Lumpur for another enjoyable stay. Warm regards, Amarpreet Kaur General Manager Ansa Kuala Lumpur
S***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
Please change the TV into a Smart TV.
1 people find it helpful
Accommodation's Reply
26 Aug 2026
Dear Valued Guest, Thank you for your suggestion regarding the television in our rooms. We appreciate your feedback and understand that having a Smart TV would provide a more convenient and enjoyable in-room entertainment experience. We have noted your suggestion and will share it with our management team for consideration as part of our ongoing efforts to improve our facilities and guest experience. Thank you once again for your valuable feedback. We hope to welcome you back to ANSA Hotel Kuala Lumpur in the future. Warm regards, Amarpreet Kaur General Manager Ansa Kuala Lumpur
Sumarni
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
I like this place, very strategic, close to everywhere.
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1 people find it helpful
Accommodation's Reply
26 Aug 2026
Dear Valued Guest, Thank you for your lovely feedback! We are delighted to know that you enjoyed your stay and found our location very strategic and convenient for getting around. Our central location in Bukit Bintang makes it easy for guests to explore nearby shopping, dining, and attractions. We truly appreciate your support and look forward to welcoming you back to ANSA Hotel Kuala Lumpur soon. Warm regards, Amarpreet Kaur General Manager Ansa Kuala Lumpur
p***a
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 10 week(s) ago
The hotel staff were not very friendly and the service seemed slow.
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1 people find it helpful
Accommodation's Reply
20 Aug 2026
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize that you found our staff less friendly than expected and that the service was slower than it should have been. We take your comments seriously and will share them with our team to improve our service and response time. We hope to have the opportunity to welcome you back and provide you with a much better experience. Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
I***g
icon-origin-TRAVELOKA
8.3
/10
Reviewed 11 week(s) ago
Stayed here many times already because of our routine medical. The locations and price are definitely the main reasons.
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Accommodation's Reply
17 Aug 2026
Dear Valued Guest Thank you for your kind feedback. We are delighted to know that you enjoyed our strategic location and found the hotel clean and comfortable. We truly appreciate your support and hope to welcome you back to ANSA Hotel Kuala Lumpur for another pleasant stay. Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
I***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
Best area at Bukit Bintang, easy for shopping.
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Accommodation's Reply
12 Aug 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
V***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
The hotel staff was very friendly and helpful, and the service was excellent. I asked where I could rent a car, and the staff booked it. They arranged everything, and I just had to leave it at that. It was so cool! Next time I go to KL, this will be my favorite hotel.
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2 people find it helpful
Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Thank you for sharing your wonderful experience with us. We are delighted to hear that you found our team friendly, helpful, and dedicated to providing excellent service. It is especially rewarding to know that our staff could assist in arranging your car rental, making the process seamless and convenient for you. Creating hassle-free experiences for our guests is always our priority. Your kind words and your intention to make ANSA Hotel Kuala Lumpur your favourite hotel whenever you visit Kuala Lumpur mean a great deal to us. We truly appreciate your support and look forward to welcoming you back for another memorable stay. Warm regards, Amarpreet Kaur General Manager Ansa Kuala Lumpur
H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 15 week(s) ago
The blanket was dirty and unusable. I asked for an exchange, but it was just as dirty. I got a room on the 7th floor of an older hotel that hadn't been renovated yet. Great location.
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1 people find it helpful
Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the condition of the blanket during your stay. It is disappointing to learn that the replacement provided also did not meet our cleanliness standards, and we understand how this impacted your comfort. Please be assured that your comments have been shared with our Housekeeping team for immediate investigation and corrective action to ensure this does not happen again. Maintaining clean, comfortable rooms and linen is one of our highest priorities. On a positive note, we're glad you enjoyed our excellent location in the heart of Bukit Bintang. We hope to have the opportunity to welcome you back in the future and provide you with a much more pleasant stay. Warm regards, Amarpreet Kaur General Manager Ansa Kuala Lumpur
M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 15 week(s) ago
Location is very good. Service also, but I think the hotel needs a little renovation for the toilet.
1 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our excellent location and the service provided by our team. We also appreciate your suggestion regarding the bathroom renovation. Your comments are valuable to us and will be shared with our Management team as we continuously look for ways to enhance our facilities and improve our guests' experience. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to ANSA Hotel Kuala Lumpur for an even better stay in the future. Warm regards, Amarpreet Kaur General Manager Ansa Kuala Lumpur
Imelda L.
icon-Transit
Transit
icon-origin-TRAVELOKA
6.0
/10
Reviewed 16 week(s) ago
The receptionist's friendliness needs improvement. This is the first time I've encountered such a rude hotel receptionist. I wanted to request a one-hour late check-out because I was bringing two elderly people in wheelchairs, but they refused. This hotel is not disability-friendly.
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Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet your expectations. We are truly sorry to hear about your interaction with our front desk team. Providing warm, courteous, and respectful service is a priority for us, and we regret that you felt our receptionist was unfriendly. Your comments have been shared with our Front Office management for review and appropriate follow-up. We also understand your disappointment regarding your request for a one-hour late check-out while traveling with two elderly family members using wheelchairs. While late check-out requests are subject to room availability and operational requirements, we recognize your circumstances and regret that we were unable to accommodate your request. We appreciate your comments regarding accessibility and will take them into consideration as we continue working to improve our facilities and services for guests with mobility needs. Thank you once again for your valuable feedback. We hope you will give us another opportunity to provide you with the warm hospitality and service that we strive to deliver. Warm regards, Amarpreet Kaur General Manager Ansa Kuala Lumpur
Ratna D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
We booked a triple room for 3 adults and 1 child. The room was spacious and had a big window. It was nice, and we would like to come back someday for sure.
1 people find it helpful
Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you and your family enjoyed your stay with us. It's great to know that you found the Triple Room spacious and comfortable, and that you appreciated the large window, which made your stay even more enjoyable. Your kind words mean a lot to our team, and we are especially pleased to know that you would like to return. We look forward to welcoming you and your family back to ANSA Hotel Kuala Lumpur for another memorable stay in the near future. Warm regards, Amarpreet Kaur General Manager Ansa Kuala Lumpur
Number of reviews per page
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Lobby 4 ANSA Hotel Kuala Lumpur

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