8.6
/10
Very Good
1,373 reviews

What Guests Say About Their Stay

Staff Friendliness (14)
Ambiance (12)
Bathroom (12)
Surroundings (11)

A***h

8.5
/ 10
Everything is just wonderful! Definitely will stay here again if there’s any event at Sunway Pyramid Convention Center.

H***n

8.5
/ 10
I stayed at this hotel because the location is strategic, close to my child's school campus. Also close to Pyramid Mall and many food stalls across the hotel. The hotel facilities are good, the hotel service is satisfactory. I will definitely stay at this hotel again if I return to Malaysia.

Nadiah Khalid Abdat

9.4
/ 10
I didn't put much expectation in the hotel as it looked like an old hotel from the exterior. I chose it because it was near my grandma's place. From the moment I entered the lobby, I was blown away by the interior and the service. But then when I went to room is when I texted my friends to try this hotel. The newly refurbished room is beautiful, clean. And just perfect. A definite must stay.

Reen

8.5
/ 10
This was my first staying at Sunway Resort & Spa.. I just wanna say that this us the best ever hotel i’ve been staying because the service are very excellent & all staff are very friendly, helpful & always give the best service during our stay at this hotel. We are being treated as a VVIP from the day we checked in until the day we checked out. The interior of the hotel are very nice & clean make we feel comfortable & enjoying our stay here. Congrats to the hotel management for hiring & well trained all their staff to give an excellent service to all guest. I would recommend my families, my friends & others to staying here. As the hotel is just next by the Sunway Lagoon & Sunway Pyramid shopping mall where we can walk through walking path (connecting from hotel) without going through under sun. I would like to give 20 🌟out of 10 🌟😉😉😊😊.

Chiam Yoke Lin

9.4
/ 10
Celebrated my mum's birthday in Sunway Resort. Everything is perfect! Million thanks to the guy in front desk who upgraded me to the club room. Had a wonderful and memorable birthday celebration.
In the Area
See Map
Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
About Sunway Resort Sunway Resort (previously known as Sunway Resort Hotel & Spa) is Kuala Lumpur’s most iconic 5-star hotels, situated in Sunway City Kuala Lumpur, Malaysia’s premier entertainment and hospitality destination. Located just 25 minutes away from the city centre and 35 minutes from the Kuala Lumpur International Airport (KLIA). The hotel offers 477 smart, environmentally-friendly and intuitively designed rooms and suites fitted with state-of-the-art technology, including speciality suites that are perfectly tailored for different types of guests; from business travellers and families to wellness and luxury seekers. Discover exclusive lounges and family zones like Aquaventure Playland and have an extraordinary dining experience, from world-class cuisine at Gordon Ramsay Bar & Grill, the multi-Michelin starred chef’s first-ever restaurant in Malaysia and outside of London to the vibrant market-style buffet at The Resort Café and laid-back poolside dining at Fuzion. Unwind in a tropical landscape pool with cascading waterfall, stay in shape at the fitness centre equipped with high-tech equipment by Technogym and get exclusive benefits when you choose to stay in the Club or Suite rooms. Being inter- connected to the Sunway Pyramid shopping mall and Sunway Lagoon theme park, guests will be able to hop from elegant boutiques to exhilarating rides within minutes. Asia’s most outstanding events are also created here. With comprehensive meeting and events facilities featuring world-class spaces and the latest state-of-the-art technology, you'll be able to organise an event or a gathering to your exact requirements. From international conferences and exhibitions at the convention centre, brainstorming sessions and meetings in our fully-equipped meeting rooms, intensive team teambuilding at Sunway Lagoon, to spectacular wedding celebrations in the Grand Ballroom and exclusive corporate dinners at the Gordon Ramsay Bar & Grill, they've got what it takes to create exceptional experiences for you and your guests. The options are simply endless at Sunway Resort!
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What's around Sunway Resort Hotel

Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500
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Lobby Sunway Resort Hotel
Exterior 2 Sunway Resort Hotel

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Overview of Sunway Resort Hotel

Sunway Resort Hotel is a prestigious 5-star property nestled in the heart of Bandar Sunway, Petaling Jaya, Selangor. With 477 elegantly appointed rooms and suites, this landmark hotel has long been regarded as one of the premier luxury destinations in the Klang Valley. Its unrivalled location offers guests direct access to two of Malaysia's most popular leisure and retail destinations — Sunway Lagoon theme park and Sunway Pyramid Mall — making it an exceptional choice for families, couples, and business travellers alike.

What truly sets Sunway Resort Hotel apart is its seamless blend of world-class hospitality and integrated lifestyle convenience. From the moment you step into its grand lobby, the hotel's commitment to refined service is unmistakable. Guests are welcomed into a sophisticated environment where contemporary design meets warm Malaysian hospitality. Whether you are visiting for a weekend getaway, an extended family holiday, or a corporate event, the resort delivers an experience that consistently exceeds expectations.

Beyond its luxurious interiors, Sunway Resort Hotel is surrounded by a thriving township that offers everything from international dining and entertainment to excellent healthcare and education facilities. The property's thoughtful design ensures that guests enjoy a resort-like sanctuary while remaining just steps away from the vibrant energy of Bandar Sunway. With two sparkling outdoor pools, a full-service spa, a state-of-the-art fitness centre, and an acclaimed lineup of restaurants — including the celebrated Gordon Ramsay Bar & Grill — this is a hotel that rewards every type of traveller with memorable moments.

Room Types at Sunway Resort Hotel

Sunway Resort Hotel presents a thoughtfully curated selection of room categories designed to suit a wide range of travel preferences. Every room and suite showcases modern furnishings, premium bedding, complimentary high-speed WiFi, and floor-to-ceiling windows that frame views of the surrounding resort landscape. Below is a closer look at each room type available at the property.

Deluxe Room

The Deluxe Room at Sunway Resort Hotel spans a comfortable 30 square metres and is available in either a king or twin bed configuration. Ideal for solo travellers, couples, or friends travelling together, this room category offers a well-designed space that balances comfort and functionality. Guests will find a generously sized work desk, a flat-screen television, individually controlled air conditioning, and an ensuite bathroom equipped with a rain shower and complimentary toiletries. The Deluxe Room serves as an excellent base for those who plan to spend their days exploring Sunway Lagoon or shopping at Sunway Pyramid, returning each evening to a restful and tastefully appointed retreat.

Grand Deluxe Room

For guests seeking additional space and a touch of added luxury, the Grand Deluxe Room offers 40 square metres of refined living. Also available in king or twin bed options, this room category includes all the amenities found in the Deluxe Room, with the welcome addition of a full-sized bathtub — perfect for unwinding after a long day of sightseeing or business meetings. The expanded floor plan allows for a more spacious seating area, making it a particularly comfortable choice for couples or those who appreciate having extra room to relax. Rich textures, warm lighting, and carefully chosen décor create an atmosphere of understated elegance throughout the Grand Deluxe Room.

Premier Suite

The Premier Suite at Sunway Resort Hotel is a generous 80-square-metre retreat designed for guests who desire a truly elevated stay. Featuring a king-sized bed in a separate sleeping area, a spacious living room, and a luxurious bathroom, this suite provides ample room for relaxation and entertaining. The living area is furnished with plush seating and a dining space, making it suitable for families or business travellers who require room to host small meetings or in-room dining occasions. Premium amenities, exclusive turndown service, and sweeping views of the Bandar Sunway skyline add to the suite's distinguished appeal. Guests booking the Premier Suite can expect a heightened level of personalised service throughout their stay.

One-Bedroom Pool Villa

The crown jewel of accommodation at Sunway Resort Hotel is the One-Bedroom Pool Villa, an expansive 119-square-metre haven complete with its own private pool. Furnished with a king-sized bed, a separate living and dining area, and a luxuriously appointed bathroom, this villa delivers an exclusive resort-within-a-resort experience. Guests can step out from their living quarters directly onto a private deck and into their own plunge pool, enjoying absolute privacy and tranquillity. The Pool Villa is ideally suited for honeymooners, anniversary celebrations, or anyone seeking the ultimate indulgence. Every detail — from the bespoke furnishings to the curated minibar — has been designed to create an unforgettable stay at the highest tier of luxury.

Facilities and Amenities

Sunway Resort Hotel offers an impressive array of facilities that cater to leisure, wellness, and business needs. The property features two outdoor swimming pools, both beautifully landscaped and surrounded by comfortable sun loungers, providing the perfect setting for a relaxing morning dip or a leisurely afternoon by the water. Families will appreciate the dedicated children's pool area, ensuring a safe and enjoyable swimming experience for younger guests.

Health and wellness enthusiasts will find a fully equipped fitness centre available to all in-house guests, featuring modern cardiovascular and strength-training equipment. For deeper relaxation, the hotel's on-site spa offers a menu of rejuvenating treatments, from traditional massages to luxurious body wraps, delivered by skilled therapists in serene private treatment rooms. Families travelling with children can take advantage of the kids' club, where young guests are entertained with supervised activities, games, and creative workshops — allowing parents to enjoy some well-deserved downtime.

Complimentary high-speed WiFi is available throughout the hotel, keeping guests connected whether they are working from their room or relaxing by the pool. For those arriving by car, on-site parking facilities are available at the hotel, with rates starting from approximately RM 5 per entry. The hotel's direct covered walkway connections to both Sunway Lagoon and Sunway Pyramid Mall mean guests never need to step outdoors or arrange additional transport to access world-class entertainment and retail therapy.

Location and Getting There

Sunway Resort Hotel enjoys a prime location at Persiaran Lagoon, Bandar Sunway, 47500 Petaling Jaya, Selangor. Situated within the masterplanned Sunway City township, the hotel places guests at the centre of one of the Klang Valley's most dynamic and well-connected communities.

From Kuala Lumpur International Airport (KLIA), the hotel is approximately 55 kilometres away, with the journey taking around 45 to 60 minutes by car depending on traffic conditions. The KLIA Ekspres train to KL Sentral, followed by a connecting BRT Sunway Line ride, offers a convenient public transport alternative. The BRT Sunway Line stops directly at Sunway Lagoon station, which is just a short sheltered walk from the hotel entrance. This dedicated bus rapid transit system connects Sunway Resort Hotel to the USJ 7 LRT station, providing seamless access to the wider Klang Valley rail network.

For guests using ride-hailing services such as Grab, the hotel is easily accessible from major highways including the New Pantai Expressway (NPE) and the Federal Highway. Key nearby attractions beyond Sunway Lagoon and Sunway Pyramid include Sunway University, Sunway Medical Centre, and the bustling food and nightlife precinct of SS15 Subang Jaya, all within a short drive or BRT ride. The hotel's central positioning in the Klang Valley also makes day trips to Kuala Lumpur city centre, Putrajaya, and the Batu Caves remarkably convenient.

Dining at Sunway Resort Hotel

Dining is a true highlight of any stay at Sunway Resort Hotel, with four on-site restaurants presenting an impressive range of culinary experiences. The undeniable star of the hotel's gastronomic lineup is Gordon Ramsay Bar & Grill, the celebrated British chef's first restaurant in Malaysia. Offering a refined menu of premium steaks, fresh seafood, and classic British dishes prepared with exceptional skill, this restaurant has quickly become one of the most sought-after dining destinations in the Klang Valley. The elegant interiors and impeccable service make it ideal for special celebrations and memorable evenings out.

Beyond the Gordon Ramsay experience, Sunway Resort Hotel's remaining restaurants cater to diverse palates and occasions. Guests can expect options ranging from all-day international buffet dining — featuring a sumptuous spread of Asian and Western favourites — to more casual café-style settings perfect for a quick bite or afternoon tea. The hotel's breakfast offering is particularly noteworthy, with a lavish buffet that typically includes live cooking stations, fresh pastries, tropical fruits, local Malaysian specialities such as nasi lemak and roti canai, and a variety of Western favourites to fuel the day ahead.

For guests who wish to explore beyond the hotel, the direct connection to Sunway Pyramid Mall opens up a vast universe of additional dining options. From popular chain restaurants and fast-food outlets to specialty eateries and food courts, there are literally hundreds of choices available just a short walk from your room. The nearby SS15 food district in Subang Jaya is also renowned for its eclectic mix of street food stalls, bubble tea shops, and independent restaurants, offering a taste of authentic local culinary culture.

Why Stay at Sunway Resort Hotel

Unmatched integrated connectivity is the first and most compelling reason to choose Sunway Resort Hotel. Very few 5-star properties anywhere in Malaysia can offer direct covered access to both a world-class theme park and one of the country's largest shopping malls. This unique advantage means that rain or shine, guests have instant access to entertainment, retail, and dining without ever needing to arrange transport or worry about the weather.

Exceptional dining credentials elevate Sunway Resort Hotel above many of its competitors. The presence of Gordon Ramsay Bar & Grill alone positions the hotel as a culinary destination in its own right. Combined with the hotel's other restaurants and proximity to the diverse food scene at Sunway Pyramid and Subang Jaya, guests are guaranteed extraordinary dining throughout their stay.

Versatile accommodation for every traveller ensures that Sunway Resort Hotel caters to the full spectrum of guest needs. From the practical elegance of the 30-square-metre Deluxe Room to the lavish exclusivity of the 119-square-metre Pool Villa with its own private swimming pool, there is a room category to match every occasion and budget. The hotel's 477-room inventory also means availability tends to be more consistent than at smaller boutique properties, even during peak travel periods.

Family-friendly excellence is woven into the fabric of the Sunway Resort Hotel experience. The combination of the kids' club, family-friendly pool areas, direct access to Sunway Lagoon's rides and attractions, and spacious suite options makes this property one of the most family-oriented luxury hotels in the Klang Valley. Parents can relax knowing that every aspect of their children's experience has been carefully considered.

Strategic Klang Valley positioning rounds out the hotel's appeal. With excellent road links, BRT connectivity, and a location roughly equidistant between Kuala Lumpur city centre and the western suburbs, Sunway Resort Hotel serves as a superb base for exploring the greater KL metropolitan area — whether your interests lie in cultural sightseeing, business meetings, or simply discovering the best that Malaysian hospitality has to offer.

Tips for Booking Sunway Resort Hotel

Book well in advance for peak periods. Sunway Resort Hotel sees strong demand during Malaysian school holidays, public holiday long weekends, and major festive seasons such as Hari Raya, Chinese New Year, and Christmas. Securing your reservation at least four to six weeks ahead during these windows will give you the best selection of room types and rates. For stays during quieter weekday periods, you can often find more competitive pricing by booking closer to your intended travel dates.

Consider bundling your hotel stay with Sunway Lagoon tickets. Given the hotel's direct connection to the theme park, many guests choose to combine accommodation and park entry for a more seamless experience. Check Traveloka for package deals that may offer savings compared to booking separately, particularly for families planning multi-day visits to the park.

Request a higher floor for the best views. When booking your room, note any preferences for a higher floor in the special requests section. Upper-level rooms at Sunway Resort Hotel often offer expansive views across Bandar Sunway and the surrounding greenery, adding an extra dimension to your stay — particularly in the Grand Deluxe Room and Premier Suite categories.

Check in and check out times matter. Standard check-in at Sunway Resort Hotel is at 16:00, with check-out at 12:00 noon. If you are arriving on an early morning flight, consider booking from the night before to guarantee immediate room access upon arrival. Alternatively, you may enquire about early check-in availability directly with the hotel, subject to room readiness on the day.

Make the most of the hotel's location. Even if your primary reason for visiting is business or a special event, allocate at least half a day to explore what the Sunway ecosystem has to offer. A morning at Sunway Lagoon, an afternoon browsing Sunway Pyramid, and an evening dinner at Gordon Ramsay Bar & Grill can transform a routine trip into an unforgettable experience. Sunway Resort Hotel is not simply a place to sleep — it is a gateway to one of Malaysia's most vibrant integrated resort communities.

All facilities in Sunway Resort Hotel

Entertainment Facility Sunway Resort Hotel
Entertainment Facility
Fitness Center Sunway Resort Hotel
Fitness Center
Lobby Sunway Resort Hotel
Lobby
Exterior Sunway Resort Hotel
Exterior
Restaurant Sunway Resort Hotel
Restaurant

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Tours

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Smoking area
  • Smoke-free

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Accessibilty

  • Disabled access friendly
  • Accessible parking
  • Accessible path of travel
  • In-room accessibility
  • Wheelchair accessible

Transportation

  • Airport transfer
  • Parking with surcharge
  • Limo or town car service
  • Valet parking (surcharge)

Connectivity

  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Sports and Recreations

  • Bowling alley

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Garden

Accommodation Policy & General Information in Sunway Resort Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax. Non-refundable PREPAYMENT for entire stay is required at the time of booking. Booking(s) will be charged the total price of the reservation if they cancel at any time. Prepayment will not be refunded for cancellations or shortened stays. The offer is not valid in conjunction with other offers or promotions.
Please be informed that we are currently reopening in phases. Whilst we strive to deliver uncompromising guest experiences, our facilities are limited at the moment.
Implementation of 8% Sales & Service Tax Effective 1st March 2024 - As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.
Effective 1 January, 2026, a Sustainability Fee of RM 7.00 per room per night will be applicable to all guests and will be collected upon check-in.

Additional Policy

EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax.

Non-refundable PREPAYMENT for entire stay is required at the time of booking.

Booking(s) will be charged the total price of the reservation if they cancel at any time.

Prepayment will not be refunded for cancellations or shortened stays.

The offer is not valid in conjunction with other offers or promotions.
Implementation of 8% Sales Service Tax Effective 1st March 2024

As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.
Effective 1 January, 2026, a Sustainability Fee of RM 7.00 per room per night will be applicable to all guests and will be collected upon check-in.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sunway Resort Hotel
477
Number of floors in Sunway Resort Hotel
21
Another facilities in Sunway Resort Hotel
Bellhop, Concierge, Money changer, Doorman, Express check-in

Frequently asked question in Sunway Resort Hotel

What are the check-in and check-out times at Sunway Resort Hotel?
Sunway Resort Hotel has a standard check-in time of 4:00 PM (16:00) and check-out time of 12:00 PM (noon). Guests arriving early can contact the hotel in advance to request early check-in, subject to room availability. Luggage storage is typically available for guests who arrive before check-in or need extra time after check-out. It is recommended to confirm any special arrangements directly with Sunway Resort Hotel prior to your stay.
What room types are available at Sunway Resort Hotel?
Sunway Resort Hotel offers 477 rooms across four distinct room categories. The Deluxe Room (30 sqm) comes with king or twin bed options, while the Grand Deluxe Room (40 sqm) features a bathtub and king or twin bed configurations. For more space, the Premier Suite (80 sqm) includes a king bed. The most luxurious option is the One-Bedroom Pool Villa (119 sqm), which features a king bed and a private pool, perfect for a premium getaway.
Does Sunway Resort Hotel have a swimming pool and gym facilities?
Yes, Sunway Resort Hotel features two outdoor swimming pools and a fully equipped fitness centre available to all hotel guests. The 5-star property also offers a spa for relaxation and wellness treatments, as well as a kids' club for younger guests. With direct access to Sunway Lagoon theme park, families and leisure travellers at Sunway Resort Hotel can enjoy even more recreational activities just steps away from the hotel.
Is parking available at Sunway Resort Hotel?
Yes, Sunway Resort Hotel provides parking facilities for guests who drive to the property. This is especially convenient for travellers exploring Bandar Sunway and the wider Petaling Jaya area by car. The hotel's location in the Sunway integrated resort complex also offers excellent connectivity, with Sunway Pyramid Mall and Sunway Lagoon accessible directly from the hotel. Guests are advised to check with Sunway Resort Hotel for the latest parking rates and availability.
Does Sunway Resort Hotel offer breakfast for guests?
Sunway Resort Hotel has four on-site restaurants, including the acclaimed Gordon Ramsay Bar & Grill, offering guests a variety of dining experiences. Breakfast options are typically available at the hotel's dining venues, with selections ranging from local Malaysian favourites to international cuisine. As breakfast inclusions may vary depending on the room rate or package booked, guests are encouraged to confirm breakfast availability when making their reservation at Sunway Resort Hotel through Traveloka.
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More Reviews from Other Guests in Sunway Resort Hotel

Overall Ratings & Reviews Sunway Resort Hotel

Traveloka (380)
Other sources (993)
8.6
Very Good
From 993 reviews
Cleanliness

8.6

Room Comfort

8.4

Location

8.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
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Traveler Reviews Sunway Resort Hotel

Number of reviews per page
20
40
Top reviews
Xiaolin
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Loved our stay
Claudia
icon-Business
Business
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Loved how clean the hotel is and have nice details.they put chocolate in your pillows every night. I couldnt find the spa though and the hours were not so friendly with the schedule I had
Diana Yiwei
icon-with Friends
with Friends
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Like Gordon Ramsey dining experience
Faysal
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Very close to sunway lagoon
Julian
icon-Business Family
Business Family
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Slow service, no proactive help at all, very sleepy vibe. Expedia and the hotel together also missed my booking but neither claimed any responsibility, instead they blamed each other.
Rina
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Everything is great
nofal
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Thanks
nofal
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Thank you
Shykela
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Very accommodating, perfect location connected to larger mall. Great room service and ambiance. Love this place !
ching ching
icon-Business Family
Business Family
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Good
Lara
icon-Leisure
Leisure
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

I love staying here! The staff are always so helpful and hospitable, and the service is excellent.
Kamran
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Amazing
Kamran
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Amazing
Rezaul
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

It’s kids friendly and funny
Willy
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Very convenient, you could find everything you need without going out of Sunway.
Farhana
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

First time here, Check-in was a breeze. Special request made was
Steven
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

I'm loving it
Mohammed
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

The staff people were so nice and helpful. I like also the five stars restaurants there. I think I will plan to visit this place again.
Ahmad Syahir
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Room was great since it has easy access to the kids pool. Amenities provided was good. But the room especially the toilet was rather small. Facilities provided is good. Breakfast was average. The restaurant was indeed spacious but they might need to consider to open two buffet line instead of one to cater the crowd/ guests. Some food they replenish, gone in secs and you have to wait again. The staff (not all) might need to work on their customer service skill. From the phone operator (before reservation) to the front desk staff (upon check in). For a 5 star hotel, we were expecting atleast the staff to be a tad friendly rather than being robotic giving us a yes, no, maybe answer to our queries. Can’t comment much on the F&B staff since they were busy. The staffs at the pool was pleasant and not forgetting the front desk staff (upon check out) i forgot to take his name. He was good. Not forgetting the bellman service too. To be able to connect with the hotel through whatsapp was a time saving! It’s such a great idea to have the channel for your guests to connect instantly. Kudos to that! Parking was hard to find since it was connected to the rest of the hotels, mall, and theme park. Overall, our stay was pleasant. Atleast, the kids had fun :)
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Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

Amazing hotel for family. Suitable for families with children. Breakfast spread was awesome. Lotsa variety. Kids corner for children to eat. Hotel room was SUPER clean. Towels were changed daily without being requested. Service staff were friendly and warm! There’s a play room for kids. Clean and well maintained. There’s slides at the pool for the kids.
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Number of reviews per page
20
40

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Restaurant 4 Sunway Resort Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Sunway Resort Hotel

Traveloka (380)
Other sources (993)
8.6
Very Good
From 993 reviews
Cleanliness

8.6

Room Comfort

8.4

Location

8.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sunway Resort Hotel

Number of reviews per page
20
40
Top reviews
Xiaolin
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Loved our stay
Claudia
icon-Business
Business
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Loved how clean the hotel is and have nice details.they put chocolate in your pillows every night. I couldnt find the spa though and the hours were not so friendly with the schedule I had
Diana Yiwei
icon-with Friends
with Friends
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Like Gordon Ramsey dining experience
Faysal
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Very close to sunway lagoon
Julian
icon-Business Family
Business Family
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Slow service, no proactive help at all, very sleepy vibe. Expedia and the hotel together also missed my booking but neither claimed any responsibility, instead they blamed each other.
Rina
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Everything is great
nofal
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Thanks
nofal
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Thank you
Shykela
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Very accommodating, perfect location connected to larger mall. Great room service and ambiance. Love this place !
ching ching
icon-Business Family
Business Family
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Good
Lara
icon-Leisure
Leisure
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

I love staying here! The staff are always so helpful and hospitable, and the service is excellent.
Kamran
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Amazing
Kamran
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Amazing
Rezaul
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

It’s kids friendly and funny
Willy
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Very convenient, you could find everything you need without going out of Sunway.
Farhana
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

First time here, Check-in was a breeze. Special request made was
Steven
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

I'm loving it
Mohammed
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

The staff people were so nice and helpful. I like also the five stars restaurants there. I think I will plan to visit this place again.
Ahmad Syahir
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Room was great since it has easy access to the kids pool. Amenities provided was good. But the room especially the toilet was rather small. Facilities provided is good. Breakfast was average. The restaurant was indeed spacious but they might need to consider to open two buffet line instead of one to cater the crowd/ guests. Some food they replenish, gone in secs and you have to wait again. The staff (not all) might need to work on their customer service skill. From the phone operator (before reservation) to the front desk staff (upon check in). For a 5 star hotel, we were expecting atleast the staff to be a tad friendly rather than being robotic giving us a yes, no, maybe answer to our queries. Can’t comment much on the F&B staff since they were busy. The staffs at the pool was pleasant and not forgetting the front desk staff (upon check out) i forgot to take his name. He was good. Not forgetting the bellman service too. To be able to connect with the hotel through whatsapp was a time saving! It’s such a great idea to have the channel for your guests to connect instantly. Kudos to that! Parking was hard to find since it was connected to the rest of the hotels, mall, and theme park. Overall, our stay was pleasant. Atleast, the kids had fun :)
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Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

Amazing hotel for family. Suitable for families with children. Breakfast spread was awesome. Lotsa variety. Kids corner for children to eat. Hotel room was SUPER clean. Towels were changed daily without being requested. Service staff were friendly and warm! There’s a play room for kids. Clean and well maintained. There’s slides at the pool for the kids.
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