Hotel Punto MX

I am writing to express my disappointment with several issues during my recent stay at your hotel in Mexico City. I was told there were no rooms with windows on higher floors, yet I had to pay an extra fee without explanation. My first room’s bathtub drain was defective, and moving to another floor disrupted my schedule. Noise from adjacent rooms and poor acoustics made quiet impossible. There was no internet access, affecting my work and communication. Housekeeping was poor, with damp sheets and limited shampoo provided only after a delay. The excessive light in my final room disturbed my rest. At breakfast, I was initially undercharged and then asked to pay the difference in an unprofessional manner. The outlet next to the bed was broken, preventing me from charging my phone, which caused me to be late one day. Although I reported this, it was never fixed. On the second day, I was asked to move to another floor, which turned out to be a nightmare and completely disrupted my schedule and agenda. Overall, my experience was far below the standard I expected, and these multiple inconveniences greatly diminished the quality of my stay. I kindly request a formal acknowledgment of these issues and information on how you intend to rectify this situation. I spoke to a Supervisor regarding my issues last day at the Hotel I hope all these customer services issues will get resolved for future customers.

Muy lino, el personal, super amable, una atención perfecta, el hotel muy centrico y con excelente ubicación El restaurante muy rico

Clean room, hotel close to a lot of restaurants and tourist attractions.

Outstanding hotel! Extremely clean, with an incredibly comfortable bed. The bathroom was fully equipped with everything needed. The buffet service was excellent, and the staff went above and beyond in every aspect—from room cleanliness to exceptional customer service. I highly recommend this hotel without hesitation.

Clean room, excellent customer service, near to zocalo and stores, also for food you have a lot of options.

clean room

Nice hotel.

Staff was so great!!!!!

Clean room, helpful staff, great breakfast. Very good location.

Great stay at the hotel, Expedia I’m not happy with at all. Got charged several times for different things that I should not have paid. I would like a refund from Expedia on extra travel

Muy amables, limpio, cómodo y muy cerca de cualquier lugar de interés en el zócalo de CDMX 😃👍

Everything perfect

Nice rooms, comfortable bed, staff was helpful. Would stay again.

Wifi wasnt greatest. Water pre

The staff were really friendly and the breakfasts were outstanding, utilising many local ingredients. Definitely worth paying extra for.

Very clean and all staff was very kind.

The location was great, the hotel was clean and smelled good! All the staff was very friendly and helpful. We had a great stay!

Room was spacious but we did have an interior room with a window to the hallway which was odd but honestly I did not mind. However, the AC was quite loud. The soaps in the bathroom were in a holder that prevented them from actually functioning. Also, we had to wait until exact check-in time to get our room and it was still delayed afterwards. We were exhausted from the flight and the staff were not particularly helpful or warm. Overall I think the accommodation was fine but I wouldn't stay here again.

Great!

Staff was nice