Diamond Westlake Suites

Felt like a home away from home. Our apartment was perfect for our small family. Kitchen, bathrooms, bedrooms & living areas lovely & clean upon arrival. Staff were always friendly & helpful. Facilities, such as gym, swimming pool also always clean. Cleaning staff were attentive, friendly & completed thier cleans to a high standard. Breakfast daily provided a good variety of foods, local & western options to choose from. Quality of the food also pleasing. Restaurant staff went above & beyond on one occassion during our stay. The location is great, with good cafes, restaurants, mini marts & other shops, enterainment options right outside the complex & all within walking distance. Loved our time at Diamond WestLake Suites & would definitely come back.

The hotel was lovely. The room was huge, quiet, with comfortable beds and well furnished. The breakfast was really lovely, as was the restaurant food. We loved the swimming pool and the snooker table. We enjoyed being away from the busy old quarter but within easy reach of it to visit for the day. I would highly recommend this hotel, everything was great.

Overall, the experience was average and the property feels somewhat dated compared to newer options in the city. The location is a positive, with pleasant views of West Lake and convenient access to nearby areas. Communication with the front desk was generally quick and responsive when we had questions. However, there were several maintenance and service issues during our stay. The safe in our room was not working, and one of the two air-conditioning units had a thermostat that did not function properly. Housekeeping was also inconsistent; on one occasion, we returned at around 5 PM and found that the room had still not been cleaned. The airport pickup arrangement could have been handled better. While the hotel organized the transfer, the instructions provided were incomplete, making it difficult to locate the driver at the airport and causing a significant delay after arrival. Breakfast was acceptable but unremarkable, with a limited selection compared to other hotels in a similar price range. In summary, Diamond Westlake Suites offers a good location and attractive lake views, but the property would benefit from updates, improved maintenance, and more consistent service standards.

Excellent place with a lot of space. Felt right at home. Area is nice too with lots of shops, food, and natural beauty. Family friendly and friendly for solo travelers like myself. Will definitely stay again.

Spacious apartment in large complex with lots of facilities. The whole property is quite dated and feels a bit underloved but the pool was great and the room had everything we needed, including washing machine. Breakfast has plenty of selection but not a fancy buffet. Location is a bit out of the way compared to other westlake options, but grab still quick and easy.

very good and kids friendly environment. close to everything.

Nice hotel, wonderful service with good food.

Very lovely clean rooms, great staff, and amazing breakfast choice

It was good stay with peaceful moment. The breakfast is also very good, too.

Spacious clean apartment, although slightly old fixtures

Service was fantastic

Great location, clean room, breakfast available with good choice, bonus to have swimming pool and other facilities in a large city

Excellent experience stayed, very cleaned and roomy, would return next time in town visit. Nice and helpful staffs. Earned 5 starts from me.

Very safe with guards at the entrance. Spacious rooms. Huge pool. Lots of amenities on site. Pickleball, badminton and squash courts. Golf driving range (into a net) and putting green. Great little store with everything you need. Restaurant was very good! I would definitely recommend this place.

Well maintained polite and appropriate service and security. On site amenities were plentiful and made for a pleasant stay.

The room was cleaned everyday. The breakfast was varied each day and delicious! The kitchen was stocked enough to cook meals together and the pool was clean!

We really enjoyed the area, there were plenty of different food options and wasn’t as busy as Hanoi old quarter Only thing that let it down for us was the bed was extremely firm but besides that perfect

Clean rooms, great staff and a convinience store in the property

Breakfast Staff and kitchen are friendly and their service were above and beyond expectations. We definitely will return again to Diamond Westlake Suites again because of the foods and services. Thanks.

Big apartment with 2 bedrooms , living room and kitchen. Beds were comfortable. Washer included in unit. Large swimming pool and playground for kids. Breakfast was excellent with many choices. There are a few restaurants close by. Shuttle runs 3 or 4 times a day to different places near old quarter.