DoubleTree by Hilton Ottawa Downtown

We had a wonderful time with the family and kids. The room is new and clean, outstanding service. Great location as it's close to the market and big mall. Highly recommend!!!

First the positives: Great location within walking distance of the Byward Market (tons of restaurants and shops,) an indoor mall across the street, and the national art gallery (just to name a few.) Our room was small but it was clean. The staff were all extremely helpful, pleasant, and very customer focused. The bed and pillows were very comfortable, we appreciated the blackout curtains, and the room was quiet. The breakfast buffet had many choices and everything tasted fresh. The price was a little pricey for a person like me, who doesn't eat much, but it sure was convenient. Of course, we could have walked to Byward Market to find something a little less expensive. The cookies when you check in are wonderful and a really nice touch! Now for improvements: We were staying 4 nights and there was very little room to store our suitcase and there was no dresser, which would have been very helpful. There were 2 of us staying in the room, so it would be nice to have more than 2 little creamer containers, especially since it was strong coffee. Although, when asked to leave more on day 2 of our stay, it was taken care of. Parking is a little tricky and costs $22 dollars per day CA. Drinks and dining is a little pricey, yet the food was very good. There is no bottled water available on site, so we walked to a convenience store to purchase our own.

Great location and exceptional customer service. The rooms were cozy and clean. The housekeeping staff were extremely helpful. My only recommendation would be to update the pool area.

Great location , wonderful staff , hotel is renovating so not the best but other then that it was good .