DoubleTree by Hilton Ottawa Downtown

Great hotel and staff

Best location, accommodating staff, and clean room

room was. great. staff. were 100%. great breakfast. was. good did not use. bar had. a. good. time the. Cookies. were. Wooooooo good

Staff was helpful and friendly

Clean room and very kind and friendly staff

One suggestion is 2 espresso pods per person in the room :-). Great stay!

Amazing place!! Beautiful staff, friendly people…

Some noise every night

The need to add more staff, We kept calling but no one answered, we got there and took more than 30 mins to check in, and had to pay for parking. The place was decent enough. But kudos to the front desk tho everything was hectic and everyone was pissed but she stayed calmed although it was only her working.

Great location. Nice room. Great staff.

Rooms were really small. Less than 200 sq feet. That should be on the website. Other than that it was fabulous.

Hallways were musty, 5th floor hallways smelled very bad due to excess humidity and location of the pool. Was out all day and nobody cleaned the room.

L’hôtel est bien placé, le personnel était accueillant et avenant.

Pros: Absolutely the location is the best! Literally walking distance or easy transit from a to b. We walked everywhere with a 3&4 year old.Makes up for the other less fortunate parts of this hotel. Staff were super helpful! Called front desk for more of many things as a family of 4 required extra towels and coffee and they came to the door within minutes! They held the elevator as we had a double wide stroller and a handful. Cons: luck of the draw but kids running around being behind disrespectful, yelling, leaving garbage in hallways and crumbs. Not the hotels fault but a huge nuisance with young kids at 11pm. Rooms: super small even though sleeps 4. No room for anything. We only had a few bags and a large stroller so if you had luggage not sure where it would go? Travelling with kids and a huge stroller for storage was a challenge- had to be folded and always in the way. We spent our days out so luckily we weren’t in the room often but we are 2 adults and 2 kids and it was cramped. Beds: not comfortable, and a tiny double? Pool: not the cleanest, no towels and stairs were extremely slippery ( poor design flaw) also no necessarily the staffs fault. We had a double room and would have loved a view- so be sure to ask for an outside view of the terrace or city side. (We also didn’t know what the exterior window would be facing) Parking: awful! Just save the hassle and park across the street at the Rideau Centre Parking. Easier, safer and super easy access.

Child friendly

Buffet breakfast was great with a good selection of hot food (sausages, egg, pancake,beans) salad and cheese, bakery (chocolate croissant, plain croissant, muffin, toasts), yoghurt and cereal, juice, coffee and tea and a couple choices of fruits. Check in and check out was simple, loved the warm cookies. Room was a little small but bed and linen were comfortable. Swimming pool wasn’t managed that well, there was no towels and the water was really cold. The pool is extremely small and was packed with people. Location was great, 15 mins walk to Parliment hill. Plenty of food nearby and only 8 mins walk to by market area. Packing is a bit expensive $33 per day (multi entry) Overall good experience and would stay again

Merci à Gina, housekeeping manager, pour son excellent service

L’hôtel est super bien situé. Le personnel est gentil et la chambre était parfaite.

Les biscuits sont délicieux !

The hotel room was very clean and comfortable. Thank you