DoubleTree by Hilton Ottawa Downtown

Unfortunately, our stay did not meet expectations. The reception was terrible, and none of the staff could speak English. The room was not good enough for the price we paid. In addition, the outside window was dirty, and the shower pressure was disappointing. The only positive point was the coffee, which was good.

Room rather small. But clean and tidy. Convenient location. Would stay again.

Can be better

Great experience. , w great location

My room was incredibly small - almost like a larger room that had been divided in two. Unfortunately, the lobby was also undergoing construction (not shared at time of booking) so there wasn’t a comfortable space to work. Housekeeping came by at odd hours (one time at 0830) and did not come back when I asked them to wait, so that my room was freshened only once in the 5 nights I was there. I did make a comment re: size of room and it was not followed up on by management. The staff however were lovely and since I didn’t have house keeping, sent up coffee/tea etc on my request.

Clean room

Helpful staff and great location

Propreté et personnel excellents.

Clean room

Very good breakfast, lobby under renovation, rooms are new and clean. Location is very good.

Clean room, decent pool, great amenities!

The staff are amazingly excellent -- very helpful, respectful, cheerful and efficient!!!! They made the stay very pleasant!

Fijn personeel en perfect ontbijt.

good location I didn’t have the breakfast

Great accommodation at the going rates. Fantastic location.

We’ve stayed at DoubleTree hotels in many places, and they never fail to meet—if not exceed—our expectations. This DoubleTree in Ottawa was no exception. The room was clean, the bed and pillows were incredibly comfortable, the bathroom was spotless, and the amenities felt thoughtfully curated. Although we initially found the room a bit warm, the staff promptly provided a large fan, which we truly appreciated.

The hotel is in a prime location, close to major attractions, and its overall condition is exceptional. The staff at check-in were friendly and welcoming. However, at checkout, the staff appeared unfamiliar with the billing details and advised me to follow up with management by email or phone instead. This resulted in additional time and inconvenience after my vacation to resolve billing issues.

Personnel très courtois Brunch pour le petit déjeuner, très bon L'hébergement a répondu à nos attentes - très bon lit sois dît en passant.

Overall was ok. Carpets should not be in hotel rooms, elevator, and main lobby needs upgrading . Staff was excellent - front desk - housekeeping. Parking situation was a nightmare if you had a large vehicle. Overall 3plus

Stat