Bristol Marriott Royal Hotel

Upon arriving at the hotel and checking in at approximately 3:00pm, I was advised that my room was not yet ready. Whilst delays can happen, this was only the start of a very disappointing experience. I was also informed that the air conditioning was not working throughout the hotel. My room (1201) was extremely hot, and the window could not be opened, making the room very uncomfortable. I requested a fan on two separate occasions, however no fan was ever delivered. In addition, the shower in my room was not functioning correctly. The water was only running cold, and the shower head was spraying water over the shower screen and onto the bathroom floor, leaving the floor extremely wet and slippery, creating both an inconvenience and a potential safety concern. Furthermore, the electric vehicle charging provision was wholly inadequate. There were only two charging points available despite there being eight designated spaces, which added further frustration during my stay. Overall, this experience fell well below the standards I would expect from a luxury hotel. The combination of the lack of air conditioning, failure to provide the requested fan, defective shower facilities, and inadequate charging provision significantly impacted my stay and left me extremely disappointed.

The location is ideal – right in the city centre. Excellent breakfast. The hotel has its own large paid parking for £17 per day. The rooms are a bit dated. Outside, it was extremely hot during our trip. The room's built-in air conditioning, despite being set to the lowest possible setting (+18°C), was blowing hot air. The windows wouldn't open, making it impossible to sleep.

Both my partner and myself are registered disabled and the disabled parking facilities are well up to standard. We were met at reception by James who was extremely helpful. Can’t praise him enough.

Amazing hotel good location

Air conditioning was not working the whole time I was there and the windows are almost all screwed/sealed shut. The room was unusable for most of the time. Also, could not park on arrival as the car park was closed.

The room was clean and spacious. Parking was ok.

Very clean hotel, friendly staff and handy having a miller and Carter on site

We got there in the afternoon of May 27 with 90deg F. The room was hot. AC was not working. At the reception, staff said they are working on it to fix it. It never got fixed. They were out of portable fans as every room had the same issue. There is no wifi in our room. I think some other rooms closer to the center of the hotel had wifi. On top of all these, loud emergency alarm went off for 5 seconds at 6:30 AM for no reason in the entire hotel. Enough to wakes us up and scare us. I won't recommend this.

This hotel claims to be 4 star. At best it is 2 star. Old rooms with poor facilities. Dreadfully slow service and poor food. And on this occasion, air conditioning that did not work - a minor detail that they did not tell me about when checking in. I am not sure you star ranks these hotels, but they need to have some training. Shocking.

Great hotel in the middle of Bristol near all the amenities , restaurants bars attractions . On site parking

The room I booked, Jr Suite, was not available so we were given a sub-standard room. The room had a tiny 2ft X 3ft window ar ceiling height. The AC was broken and the room remained at 26⁰C 82⁰F all night. Unbearable! No compensation was actually given, inspite of a promise to do so, for the change in room type. Minimal compensation was offered (Marriott points) for the lack of AC! While the location is great, I can't recommend this hotel based upon this performance!

Was going to a concert at the Bristol Beacon so the location was perfect. Can’t really say much about the facilities or staff, but the bed was comfortable and the shower was good.

Faulty window in our room (1364) meant it couldn’t be closed. Consequently the very loud club goers shouting at each other in the courtyard below our window might as well have been in the room with us. We had a terrible nights sleep. Not impressed.

Excellent location, very convenient to have plenty of parking on site, extremely clean and well maintained room and excellent breakfast with great choices available

The water in the sink won't drain so I removed the plug and I found that It was stuffed with tissue paper with something dirty

We had a large room with Kingsize bed, large bathroom and all the amenities we needed. Room and bathroom were clean, bed was very comfortable and we had a good resting sleep. The breakfast Buffet was offering classic English breakfast and a huge variety of cereals and vegetarian options. Staff was very kind and reacted to all our questions with kindness and expertise.

The best hotel in Bristol. The most prompt attentive staff

Lovely hotel, elegant clean room. There was an excellent choice at breakfast in a spacious room. A huge bonus was Emmylou Harris and her band having breakfast together. The check in , check out, breakfast staff were really helpful even though the hotel was really busy. On the negative side, the room was a really long way from the lift and an event was going on with lots of loud music kept us awake until after midnight . Perhaps if you put the people attending the event on the 2nd floor so they aren’t in the noisy room would be helpful. Otherwise a treat to stay at the Marriott as I’ve only been there for conferences before.

Lousy air conditioning

Polite staff