Royal Station Hotel

The location next to the station and close to the river was good for convenience and places for food/drink. The staff were very good. The hotel itself building itself looks impressive, but needs some refurbishment in places. The room that I had was basic and ok, but not particularly nice with a view of a brick wall, broken glass and pigeon remnants on the roof outside. I don’t know if this is representative of the other rooms but some investment in refurbishment is definitely required.

This hotel was unfortunately mis represented with the photos on Hotels.com and they hotel told me that the photos of the modern rooms, they had like 2. I wanted to support a local business rather than a chain or hoped to. At first glance really nice. The bar area was good too. We had rooms on the 2nd floor approx £100 each for the night. Upon arriving to the room I was disappointed, it had a lot of space but the carpets were minging, it was dated and needs a good freshen up. Nothing to do with it being period building or old. It just looked and felt dirty. The breakfast was good. Staff were friendly. But get the marketing updated to reflect the actual rooms you will be staying in. Was not good value for money and I should have in hindsight booked with a chain. Told the hotel the next day and didn't get an overly positive reply. Only if we had told then when we arrived, we were in a rush and had to get changed, out of the building to an event so we didn't have time to look at switching rooms etc.

Hotel very tired. The bedroom floors were very creaky and woke us up, not just our room but all the floors were the same. The window in our room had a cracked window pane. Which i reported. We won't stay here again.

Booked a standard double room for 3 nights. Bed was tiny! Definitely not a double bed. The pair of us slept terribly each night. Toilet didn’t flush properly and kept filling up. Housekeeping must’ve seen this but ignored it. Very disappointing. I did report it myself. Saturday night was very noisy with inconsiderate people shouting on the corridors and letting doors slam. Won’t stay here again although it was convenient for the train station next door. Reception staff were very nice & friendly.

Left a charger for my phone, emailed them asking if they could post it to me. Didn't get a reply back.

I wanted to stay a extra day and zoe the reception supervisor was very helpful in helping me to achieve this with no problems i would highly recommend this hotel right next door to the train station and a few minutes to city center and also i found all staff to be helpful and friendly cant wait to visit again hopefully in july

The hotel is in great location and very central. However the room I was in (105) was very noisy with car park behind and club downstairs open until 4am! The room was equipped well although there were hairs on the pillows and the bathroom could be cleaner. There was no air con / cooling system so very warm and stuffy as no windows to open. Overall a 3 due to the averages of the rooms vs what you pay.

Great location, reasonable price,

Stayed one night in preparation for journey next day. Room very small but very good value at £57 , very clean, all you need, great location

Hotel its self was absolutely beautiful. But the sound was absolutely awful. All you heard was doors slamming people talking very loud in the hall/corridors . Loud music coulfnt get a sleep and was up early for a very esrly train back home. So for that reason i need to rste my stsy as poor

Less the one minute from the station and 5 from my destination, but I didn't hear the trains or the drunk football fans. The breakfast was very nice. The bathroom smelled, the shower was luke warm, the toilet seat did not stay up, the wardrobe was not tall enough for my clothes (because of the safe) and there was litter left by a previous occupant on the floor.

Friendly helpful staff.

Really good went for nice relaxing break so enjoyed the pool,sauna and steam room.

Very convenient and staff were very helpful, hotel is in need of a bit of a refurb

We were staying 2 nights over Easter, and booked this hotel due to being located next to the train station so perfect if arriving by train. We were on the 2nd floor and the lifts were working, but carpeting inside was grubby. As mentioned by some others the property is in need of some work as it is quite tired and grubby looking in some areas. The communal areas do have carpets where worn bits have been taped over with electrical tape. Our room was relatively clean and tidy although the windows were very dirty. The beds were comfy. The small toilet and shower area was mainly clean but the shower grouting needs whitened and the ceiling above the shower has cracked paint. The room was meant to have a safe, which, when we reported there wasn't one, we were advised "there should be one". There was also no phone for room service although again "there should be one". Unlike some others we had no issues with the staff and all we dealt with were very approachable and helpful. I am not particularly fussy about most things and although I have mentioned some issues, they weren't deal breakers. I think the costs for remodelling and replacing the communal carpets would (probably) be astronomical. I cant recommend it but wouldn't warn against it and there are lots of reviews where people are very happy.

Friendly staff and overall excellent service and food quality and options.

Like it’s central position

Great stay..all good.

Fabulous staff , great stay

Rooms not as in photos, old sash windows that are restricted and also you can’t close so would be hot in summer and is noisy at night, no bedside tables, interior door hanging off hinge, dirty walls and tape sticking down carpet on stairs. ‘Leisure facilities’ are awful, don’t even bother going.