Royal Station Hotel

Nice clean room, polite staff.

Staff were all very nice, room was nice and big. Clean, breakfast was nice but couldve been a bit hotter. Pillows were like slabs of concrete. But we had a lovely time and will definitely be back. Good access to town and quey side. It was not free breakfast as indicated on survey, we had to pay £12 each if booked the previous day, which we did. Party of 4 people.

The rooms are basic but clean. Zoe receptionist was great

All good apart from breakfast which also good apart from sausages , the worst I have tasted sorry to say.

Room was great. Spacious. Clean.

Room.was very tired and bed was uncomfortable

When I checked in, I was told my room was on the 4th floor but what they failed to mention was when you get out the lift at the fourth floor you then have to climb a further two flights of stairs as the room is actually in the roof. This wasn’t and issue for us but may be an issued for anyone with mobility difficulties. The room itself was tired looking and generally clean, However the bath was stained (there had obviously been water left in there at some point) and several hairs. This in itself wasn’t a huge issue. The real issue began when we returned to our room after attending the New Year celebrations on the Quayside. The hotel is situated in a busy part of town and as it was New year we did expect some noise. However, the single glazed window in the room offered no protection at all from the noise which was unbearable and made it impossible to sleep. To make matters worse the room was freezing cold, and we could not get warm. We eventually decided in the early hours we could take the cold and noise no longer and packed our things to leave. As we approached reception the young man ask if it was the street noise bothering us so I explained yes but also the freezing cold temperature. He stood looking very sheepish and made no effort to try and rectify the problems, so we handed in our keys and left. Never have I stayed in a hotel so bad I had to leave in the middle of the night so the next day I emailed the hotel to which I received a reply say its was New years eve so not

Reception smells, the walls of the room are wet, they don’t inform you about the parking, I ended up paying £20 per night!

Clean room,

Excellent Hotel

Staff very pleasant. Nice room with lovely crisp white sheets and towels.

Fantastic, Rebecca was very lovely and helpful at check-in. Great place to stay.

Friendly and helpful staff

Great location

Easy check in and departure, big clean room although a little noisy ( buzzing coming from the electrical box) Overall, good value

Big queue at check in at 3pm Otherwise room clean and warm and comfortable. Staff friendly. Great location.

Spotless room...... Great friendly staff.... Good food and good selection. Only the dated single glazing windows at the front of hotel let's it down slightly as its quite noisy with being on the main road. I always try to get a room to the rear as it's quieter

We’ve stayed at the hotel over the years and noticed a change from our last visit. No longer provided with. Stocked mini fridge and have to pay to check in early and to use the onsite leisure club which is a disappointment. The leisure club gym is very basic with outdated equipment and I wouldn’t mind paying if it was more up to date rather than being tired and in need of a refresh. Staff are still lovely and welcoming which is the reason we go back. Mind you it’s about time the stair carpets were replaced and more and more have duct tape on them. Would be stay again, of course we would as the hotel is located in a perfect place.

Breakfast. We went early for breakfast and after choosing our hot food we found this to be warm and got cold quickly, also being stored in plastic dishes. On informing reception, they said they would look into it. Even McDonalds food was hotter. Not the standard I expected with this Hotel.

Room spotless, staff corteous