ロイヤル ステーション ホテル

駅から近いのは最大のメリットでした。建物は19世紀風で趣がありました。ただ、カーテンが埃だらけだったこと、そのカーテンがレールから落ちかかってしまったこと、床にときどきなにか汚れが落ちていたことが気になりました。それ以外はとてもよかったです。

The staff were lovely and a credit to the hotel, however the room was very tired and dirty. Marks down dressing table with tea and coffee stains, curtains were marked and stained. 4 poster bed was worn and header and footer were torn . It's a shame because the hotel itself is lovely

Hotel was quite dated, and the bed was very very uncomfortable to the point we had to ask for a mattress topper which took most of the day to come. The pool is not attached to the hotel and was cold with the changing room upstairs Nating you having to walk down quite a lot of stairs and threw a room and bare feet to get to the pool, it would’ve been nice if we had been warned to bring flip-flops. The breakfast was okay, but I would not return despite the location being very good by the train station and the cathedral.

Room was lovely and cosy and excellent breakfast and really great staff

lovely room nice clean and comfortable bed,hotel staff are very friendly and helpful very good stay.

Excelente atención del personal del frontdesk y el restaurante, la ubicación del hotel fue buena, sus instalaciones son muy conservadoras pero les falta mantenimiento aunque son funcionales, se siente extraño el escuchar crujir el piso en casi todo el hotel donde uno camina.

Room was great the staff that stood out the most with great customer service and friendly and was williing to help when needed ,was johnathan manager at reception and michal manager of the restaurant , the only thing we were disappointed about was the leisure facilities fair enough you have to pay £5 per person but the fact it was not worth that concidering we have been 5 times now and this is the first time that we are not happy due to reporting that the jaccuzzi was freezing and told member of staff that it was cold and they said it just needs time to heat up

The room was spotless, the staff were courteous, there was no hot water & the wifi was unreliable.

Double room was two single beds pushed together, the quilt was very stained. Didn't expect this from a hotel this size.

Rooms could do with a refresh, a bit dated. Staff helpful and courteous.

Nice clean room, polite staff.

Staff were all very nice, room was nice and big. Clean, breakfast was nice but couldve been a bit hotter. Pillows were like slabs of concrete. But we had a lovely time and will definitely be back. Good access to town and quey side. It was not free breakfast as indicated on survey, we had to pay £12 each if booked the previous day, which we did. Party of 4 people.

The rooms are basic but clean. Zoe receptionist was great

All good apart from breakfast which also good apart from sausages , the worst I have tasted sorry to say.

Room was great. Spacious. Clean.

Room.was very tired and bed was uncomfortable

When I checked in, I was told my room was on the 4th floor but what they failed to mention was when you get out the lift at the fourth floor you then have to climb a further two flights of stairs as the room is actually in the roof. This wasn’t and issue for us but may be an issued for anyone with mobility difficulties. The room itself was tired looking and generally clean, However the bath was stained (there had obviously been water left in there at some point) and several hairs. This in itself wasn’t a huge issue. The real issue began when we returned to our room after attending the New Year celebrations on the Quayside. The hotel is situated in a busy part of town and as it was New year we did expect some noise. However, the single glazed window in the room offered no protection at all from the noise which was unbearable and made it impossible to sleep. To make matters worse the room was freezing cold, and we could not get warm. We eventually decided in the early hours we could take the cold and noise no longer and packed our things to leave. As we approached reception the young man ask if it was the street noise bothering us so I explained yes but also the freezing cold temperature. He stood looking very sheepish and made no effort to try and rectify the problems, so we handed in our keys and left. Never have I stayed in a hotel so bad I had to leave in the middle of the night so the next day I emailed the hotel to which I received a reply say its was New years eve so not

Reception smells, the walls of the room are wet, they don’t inform you about the parking, I ended up paying £20 per night!

Clean room,

Excellent Hotel