皇家车站酒店

Extremely poor service and stay. We were given a smaller room than we had asked for (images do not match the actual state of the room), and the air conditioner is broken; we were provided with fans but we do not have proper ventilation in our room, causing the room to be very hot and stuffy, and after taking a shower the room becomes very damp. Television does not work, and the fans aren't very good. There are also insect stains on the bedding. Service is misleading, we were told that our check out was at noon however we were urged to leave as soon as 11am came by, asking to charge us for overstaying in the hotel. Our belongings were held at the lobby as well because of this, and the staff were reluctant to return our belongings. Extremely disappointed at the service and conditions of the hotel, will not recommend it to anyone.

We stayed for 3 nights - the room wasn’t serviced until up to 5pm each day so we couldn’t relax in the way we wanted after a day exploring. Water/tea/milk/towels weren’t replenished so had to go down to reception and ask for replacements. We had a very cold room on the Saturday evening getting ready to go out and were told that the heating hadn’t been turned on until 7pm, even though it was 7 degrees outside. On the more positive side, the room was spacious and the bed was comfy.

Very noisy at night Rooms are very tired

Central location, decent room but a bit tired.

Very well positioned hotel

Lovely staff. Decor old and damp smell on entrance. Many rooms renobated and modern though. Front staff very hepful.

friendly staff and great central location

Great location nice clean room

Very tired from, not cleaned particularly well, staff pleasant centrally located

Daniel the reception guy went out of his way to help me despite the freezing bathroom. An inside bathroom solved it!

So, you walk in through a glorious, grand Victorian Lobby, like something from the golden age of rail. And check in with helpful staff. Then walk to your room through the maze of coridoors that gradually shift to being like something from The Shining. The rooms are clean and tidy, but there is a lot of disrepair and a lot of money needs spending to fix a lot of minor issues. Also the plumbing is loud and makes all kind of ungodly noises. Finally, its clear the hotel is cheap and central enough that people use it when they are planning night out & dont want a taxi home. Yiu hear a lot of coming and going all night & I had one drunk couple try to draw me into their argument, only to later walk past them being arrested from within the hotel. Spend a bit of money, and this could be a great hotel. But right now its more than a little past its best

So handy for shopping and sightseeing . Great breakfast. Pool and spa good too.

We love this hotel and usually choose to stay here when we visit Newcastle. The rooms are always clean, spacious and have everything needed. This hotel is right in the centre of Newcastle and perfect if travelling by train. The breakfast has always been 10/10 with plenty of choice and is always fresh. We’ve never had any previous problems when staying with staff bending over backwards to ensure a lovely stay, however, last time we visited, we were told the rooms were ready but asked to pay £20 to be in 50 minutes before check in time, which we declined. The most recent time we had to pay £100 holding deposit and we weren’t allowed to check in until we produced ID. These have not been requested previously. We obviously weren’t prepared for this and it made check in quite lengthy so I’d advise to be prepared for this.

Thank you Amber and Michael, very friendly and helpful over and above.

Staff very friendly and sorted an issue i had very quickly and professionally.

Theb room was fine the staff were lovely. The check in process was long. We didnt k ow there was a charge for health club..but the pool was closed anyway

The room was very spacious but very dusty and tired. I appreciate the hotel is very central but the noise from outside wasn’t great for sleeping especially with single pane windows. The room was also quite a long walk away which wasn’t ideal with a heavy case

Really helpful staff Good room Excellent location

The room was clean and compact but was without feeling cramped. The TV was big.

Distinctly average all round the only good thing was hot water !