Hakone Kowakien TEN-YU

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9.5
/10
Exceptional
1,960 reviews

What Guests Say About Their Stay

F***a

10.0
/ 10
I'm very satisfied staying here, the view and onsen experience are wonderful. Staff also very polite and helpful. Tips: arrive early and enjoy the garden view, then after check-in go submerge in the outdoor onsen in the sunset time

Linda

10.0
/ 10
Great!!!!!!! Magical…… such a truely unique stay. Dinner was spectacular - breakfast so so.

Ramya

10.0
/ 10
Authentic for experience. The buffet dinner was amazing. Rooms can use an update.

Nathalie

10.0
/ 10
The property is in the mountains and offers great Mountain Views as a result. The room was really spacious and clean. The private onsen on the patio was well appreciated.
In the Area
See Map
1297 Ninotaira, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0407

Main Facilities

Read More
24-Hour Front Desk
WiFi
Elevator
Staying at Hakone Kowakien TEN-YU is a good choice when you are visiting Hakone. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hakone Kowakien TEN-YU

1297 Ninotaira, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0407
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Lobby Hakone Kowakien TEN-YU
Lobby 2 Hakone Kowakien TEN-YU

Discover More About Hakone Kowakien TEN-YU

Discover Tranquility and Luxury at Hakone Kowakien TEN-YU

Embark on a journey of relaxation and rejuvenation at Hakone Kowakien TEN-YU, a premier destination nestled in the breathtaking landscapes of Kanto, Japan. This exquisite hotel offers an unparalleled experience, blending traditional Japanese hospitality with modern comforts. Whether you're seeking a serene escape, a romantic getaway, or a family adventure, Hakone Kowakien TEN-YU promises an unforgettable stay. Room rates at Hakone Kowakien TEN-YU start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hakone Kowakien TEN-YU Location

Hakone Kowakien TEN-YU is ideally situated in the picturesque town of Hakone, specifically within the Ashigarashimo-gun district of Kanagawa Prefecture. This prime location places you amidst the natural beauty of the Fuji-Hakone-Izu National Park, offering a tranquil retreat away from the hustle and bustle of city life. While Hakone is renowned for its natural splendor, it is also accessible. The nearest major transit hub is Hakone-Yumoto Station, approximately a 20-minute drive away, from which you can easily connect to other parts of the Kanto region. The atmosphere surrounding Hakone Kowakien TEN-YU is one of serene natural beauty, with lush greenery and the soothing sounds of nature providing a perfect backdrop for relaxation. It's a place where you can truly disconnect and immerse yourself in the peaceful surroundings, yet still be within reach of Hakone's famous attractions.

Hakone Kowakien TEN-YU Facilities & Services

Facilities for guests at Hakone Kowakien TEN-YU are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • Enjoy a relaxing dip in the hotel's indoor and outdoor hot spring baths (onsen), available from 6:00 AM to 11:00 PM with no additional fee.
  • Indulge in rejuvenating treatments at the on-site spa, offering a variety of massages and therapies. Spa services are available from 10:00 AM to 8:00 PM, with prices starting from PHP 3,000.
  • Stay active at the fitness center, equipped with modern exercise machines, open from 7:00 AM to 10:00 PM free of charge.
  • Families will appreciate the children's play area, providing a safe and fun space for younger guests, accessible from 9:00 AM to 6:00 PM at no extra cost.
  • Complimentary Wi-Fi is available throughout the property, allowing you to stay connected.
  • The hotel offers free parking for guests who choose to drive to Hakone Kowakien TEN-YU.
  • While there isn't a direct shuttle service to malls, the hotel can assist with arranging transportation to local attractions and train stations.

Hakone Kowakien TEN-YU Room Types

Discover a range of meticulously designed accommodations that cater to diverse preferences. The room types of Hakone Kowakien TEN-YU offer comfort and style, ensuring a restful experience for every guest.
  • Standard Twin Room:

    These non-smoking rooms offer a comfortable space for two, featuring a garden view. A bathtub is included for your relaxation.
  • Deluxe Twin Room:

    Slightly more spacious than the standard, these non-smoking rooms also provide a garden view and come equipped with a bathtub.
  • Japanese-Western Style Room:

    Experience a blend of traditional and modern, these non-smoking rooms offer a unique ambiance with a garden view and a bathtub.
  • Suite Room:

    For those seeking extra luxury, the suite rooms provide ample space, a garden view, and a private bathtub, ensuring a truly indulgent stay.
Hakone Kowakien TEN-YU is not a pet-friendly hotel, and therefore, there are no specific pet-friendly rooms or associated fees.

Hakone Kowakien TEN-YU Dining & Restaurants

Savor exquisite culinary experiences at Hakone Kowakien TEN-YU, where diverse dining options await to tantalize your taste buds.
  • Restaurant "Yamazakura":

    This main dining hall offers a delightful buffet-style breakfast and dinner, featuring a wide array of Japanese and international dishes. Breakfast is served from 7:00 AM to 9:30 AM, and dinner from 6:00 PM to 9:00 PM. Estimated price per person for dinner is around PHP 2,500.
  • Cafe "Mori no Terrace":

    Enjoy light snacks, coffee, and tea at this charming cafe, open from 10:00 AM to 5:00 PM. Prices for snacks and beverages range from PHP 300 to PHP 800.

Hakone Kowakien TEN-YU Nearby Attractions and Activities

Immerse yourself in the beauty and culture of the Hakone region with these nearby attractions and activities.
  • Hakone Open-Air Museum:

    Just a short distance from Hakone Kowakien TEN-YU, this unique museum showcases a stunning collection of sculptures set against the backdrop of the mountains.
  • Hakone Ropeway:

    Experience breathtaking panoramic views of the volcanic landscape and Mount Fuji as you glide over the Owakudani volcanic valley.
  • Lake Ashi:

    Enjoy a scenic cruise on this iconic caldera lake, with opportunities to admire the Hakone Shrine's torii gate standing in the water.
  • Hakone Shrine:

    Visit this serene Shinto shrine, known for its beautiful setting and the iconic "Peace Gate" on the shores of Lake Ashi.
  • Owakudani:

    Explore this active volcanic hot spring area, famous for its sulfurous fumes and the unique black eggs boiled in the hot springs.
If you are looking for other activities around Hakone Kowakien TEN-YU, check out the best deals on Traveloka: Recommended activities in Ashigarashimo-gun!

How to Get to Hakone Kowakien TEN-YU from the Airport

Navigating your way to Hakone Kowakien TEN-YU is straightforward, with several convenient options available. The airport transfer service of Hakone Kowakien TEN-YU can be arranged for a seamless journey. Here's how to get to Hakone Kowakien TEN-YU from the nearest major airports:
  • From Narita International Airport (NRT) or Haneda Airport (HND) to Hakone-Yumoto Station:

    • Narita Express Train:

      Take the Narita Express to Shinjuku Station, then transfer to the Odakyu Romancecar for Hakone-Yumoto Station. The total journey can take approximately 2.5 to 3 hours, with costs around PHP 4,000 to PHP 5,000.
    • Airport Limousine Bus:

      Direct limousine buses are available from both airports to Hakone-Yumoto. This option takes about 2 to 2.5 hours and costs approximately PHP 3,500 to PHP 4,500.
    • Taxi:

      A taxi from the airport to Hakone-Yumoto is a more expensive option, potentially costing upwards of PHP 20,000, and taking around 1.5 to 2 hours depending on traffic.
  • From Hakone-Yumoto Station to Hakone Kowakien TEN-YU:

    • Hakone Tozan Bus:

      From Hakone-Yumoto Station, take a local bus (e.g., line H, K, or R) towards Kowakien. The bus ride is about 20 minutes and costs approximately PHP 200.
    • Taxi:

      A taxi from Hakone-Yumoto Station to Hakone Kowakien TEN-YU will take about 15-20 minutes and cost around PHP 1,000 to PHP 1,500.
    • Hotel Transfer:

      For ultimate convenience, you can arrange for a private airport transfer services directly with Hakone Kowakien TEN-YU. Please inquire with the hotel for specific rates and availability.

Summary of Why You Should Choose to Stay at Hakone Kowakien TEN-YU

Choosing Hakone Kowakien TEN-YU for your next vacation guarantees an experience filled with tranquility, luxury, and exceptional service.
  • Stunning Natural Surroundings:

    Immerse yourself in the serene beauty of Hakone, offering a perfect escape for relaxation and rejuvenation.
  • Luxurious Onsen Experience:

    Indulge in the therapeutic benefits of the hotel's natural hot spring baths, a quintessential Japanese experience.
  • Comfortable and Stylish Accommodations:

    Explore the diverse room types of Hakone Kowakien TEN-YU, each designed to provide a peaceful and comfortable stay.
  • Exceptional Dining Options:

    Savor delicious Japanese and international cuisine at the hotel's on-site restaurants.
  • Convenient Location:

    While offering a peaceful retreat, Hakone Kowakien TEN-YU is well-positioned to explore the many attractions of the Hakone region.
Ready to experience the magic of Hakone Kowakien TEN-YU? Check for room availability at Hakone Kowakien TEN-YU and start planning your unforgettable trip. Book budget hotels in Kanto and easily book domestic and international flights at low prices with Traveloka for a seamless travel experience. Don't miss out on the opportunity for Booking Hakone Kowakien TEN-YU today!

All facilities in Hakone Kowakien TEN-YU

Bar, Cafe and Lounge Hakone Kowakien TEN-YU
Bar, Cafe and Lounge
Swimming Pool Hakone Kowakien TEN-YU
Swimming Pool
Entertainment Facility Hakone Kowakien TEN-YU
Entertainment Facility
Common Space Hakone Kowakien TEN-YU
Common Space
Lobby Hakone Kowakien TEN-YU
Lobby

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Newspaper in lobby
  • Concierge

Things to Do

  • Spa
  • Garden
  • Sauna

Family-friendly Facilities

  • Toys
  • Children games

General

  • Parking
  • Terrace

Public Facilities

  • Smoke-free area
  • Elevator

Connectivity

  • Free WiFi

Nearby Facilities

  • Gift shop

Accommodation Policy & General Information in Hakone Kowakien TEN-YU

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 22:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve access to the public bathing facility
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.
, If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger. Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner. Guests with dietary restrictions or food allergies should contact this property in advance.

Pets

Service Animals Allowed
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General Information

Popular Facilities
24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 22:00 - to 11:00
Available rooms at Hakone Kowakien TEN-YU
150
Number of floors in Hakone Kowakien TEN-YU
1
Another facilities in Hakone Kowakien TEN-YU
Luggage storage, Multilingual staff, 24-hour Receptionist, Newspaper in lobby, Concierge

Frequently asked question in Hakone Kowakien TEN-YU

What are available facilities at Hakone Kowakien TEN-YU?
There are top facilites at Hakone Kowakien TEN-YU such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hakone Kowakien TEN-YU?
The standard check-in time at Hakone Kowakien TEN-YU is starting from 15:00 - 22:00 while the latest check-out time is at Before 11:00
What is the star rating of Hakone Kowakien TEN-YU?
Hakone Kowakien TEN-YU is a 4.5-star hotel.
How many floors does Hakone Kowakien TEN-YU have?
Hakone Kowakien TEN-YU has 1 floors.
How many rooms are available at Hakone Kowakien TEN-YU?
Hakone Kowakien TEN-YU has 150 rooms in total.
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More Reviews from Other Guests in Hakone Kowakien TEN-YU

Overall Ratings & Reviews Hakone Kowakien TEN-YU

Traveloka (8)
Other sources (1,952)
9.6
Exceptional
From 1,952 reviews
Cleanliness

9.8

Room Comfort

9.8

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Kowakien TEN-YU

Number of reviews per page
20
40
Top reviews
Linda
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great!!!!!!! Magical…… such a truely unique stay. Dinner was spectacular - breakfast so so.
Ramya
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Authentic for experience. The buffet dinner was amazing. Rooms can use an update.
Teresa
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent staff service. Receptionists make you feel welcome.
Shannon
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Outstanding service and amenities
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

A beautiful hotel with great staff.
Nathalie
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The property is in the mountains and offers great Mountain Views as a result. The room was really spacious and clean. The private onsen on the patio was well appreciated.
MATTHEW
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great onsen, stunning. Annoying that the bar closes at 11, last orders at 10:30 and no room service.
Robert
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful location and very relaxing with a lovely onsen and good restaurant
Claude
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We hsd a wonderful stay st this hotel. Staff were very welcome and food at the buffet was outstanding. Scenery ffom the onsen is fabulous. The hotel is quite big It could be crowded for the dinner. Only one coffee machine at the breakfast is not enough for the large population.
Natalya
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very relaxing. Room was spacious with hot bath.
Kimberly
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The food selection was amazing and when our A/C didn’t work in one of our rooms, they quickly relocated us to another set of rooms, with a beautiful view and massage chairs! The kids loved it!
Chase
icon-with Partner
with Partner
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room was great. Don’t waste your time with the buffet it’s awful.
Matthew
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

HIGHLY recommend.
Andrea Mae
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent stay! They were very helpful and most hospitable employees I've met! We had no problem with our stay!
Andrew
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great hotel in B a beautiful location
Aaron
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Our family of four decided to splurge on a night at this highly rated hotel recommended to us by family members. The hotel staff was truly excellent - Mika the hotel manager was attentive to all of our concerns such as noise from other guests, and her team provided unexpected but highly appreciated gestures such as arranging a shuttle to another Hakone Kowakien property. The dinner buffet was truly fantastic - it lived up to the word of mouth and online positive reviews. Our Maisonette room was very comfortable and having a private massage machine made it an unforgettable stay. The private balcony onsen was nice although I question why wooden planks/ fences were used instead of glass as most of the mountain view was obstructed when inside the tub (blinds are already installed and can provide privacy if desired). If we had to nitpick, it would be that the indoor and outdoor onsen areas seemed to be in need of refurbishment from years of accumulated sulphur and mineral deposits. Also, the welcome footbath in the lobby was sadly under repair during our stay so we didn’t get to experience this part of the perks that was in most Tenyu marketing materials. Overall, it was a memorable 4.5 out of 5 star stay.
Read More
Grace
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We absolutely loved our stay at Hakone Ten-Yu. The staff was incredibly kind and accommodating, the room was nice, and the onsens were stunning. Definitely would stay again!
Elise
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice room, wonderful staff and food. Nothing else to say as a perfect stay!!
Jaime
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The experience was wonderful, the food outstanding. I enjoyed the hotsprings and the use of the robes. The breakfast was next level in terms of selection and quality. My only frustration was my package through Expedia included a food and beverage credit of 5605¥. Because of the credit, we bought 1 extra drink for me at the restaurant and a couple drinks at the store. When we checked out there was no credit. When I asked the staff the said the credit was for the first drink we had at dinner - I explained that didn't make sense, we were told it was included, and the cost of those drinks (especially one being a non alcoholic beverage) didn't come close to the credit amount. The employee was polite but told us to pay. I felt that was false advertising and really put a damper on an otherwise great trip. We wouldn't have bought the extra drinks, we only did so to use our credits.
Read More
Keith
icon-Family
Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Onsen were great indoor outdoor and in the room offered variety and very relaxing atmosphere
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Hakone Kowakien TEN-YU

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hakone Kowakien TEN-YU

Traveloka (8)
Other sources (1,952)
9.6
Exceptional
From 1,952 reviews
Cleanliness

9.8

Room Comfort

9.8

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Kowakien TEN-YU

Number of reviews per page
20
40
Top reviews
Linda
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great!!!!!!! Magical…… such a truely unique stay. Dinner was spectacular - breakfast so so.
Ramya
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Authentic for experience. The buffet dinner was amazing. Rooms can use an update.
Teresa
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent staff service. Receptionists make you feel welcome.
Shannon
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Outstanding service and amenities
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

A beautiful hotel with great staff.
Nathalie
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The property is in the mountains and offers great Mountain Views as a result. The room was really spacious and clean. The private onsen on the patio was well appreciated.
MATTHEW
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great onsen, stunning. Annoying that the bar closes at 11, last orders at 10:30 and no room service.
Robert
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful location and very relaxing with a lovely onsen and good restaurant
Claude
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We hsd a wonderful stay st this hotel. Staff were very welcome and food at the buffet was outstanding. Scenery ffom the onsen is fabulous. The hotel is quite big It could be crowded for the dinner. Only one coffee machine at the breakfast is not enough for the large population.
Natalya
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very relaxing. Room was spacious with hot bath.
Kimberly
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The food selection was amazing and when our A/C didn’t work in one of our rooms, they quickly relocated us to another set of rooms, with a beautiful view and massage chairs! The kids loved it!
Chase
icon-with Partner
with Partner
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room was great. Don’t waste your time with the buffet it’s awful.
Matthew
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

HIGHLY recommend.
Andrea Mae
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent stay! They were very helpful and most hospitable employees I've met! We had no problem with our stay!
Andrew
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great hotel in B a beautiful location
Aaron
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Our family of four decided to splurge on a night at this highly rated hotel recommended to us by family members. The hotel staff was truly excellent - Mika the hotel manager was attentive to all of our concerns such as noise from other guests, and her team provided unexpected but highly appreciated gestures such as arranging a shuttle to another Hakone Kowakien property. The dinner buffet was truly fantastic - it lived up to the word of mouth and online positive reviews. Our Maisonette room was very comfortable and having a private massage machine made it an unforgettable stay. The private balcony onsen was nice although I question why wooden planks/ fences were used instead of glass as most of the mountain view was obstructed when inside the tub (blinds are already installed and can provide privacy if desired). If we had to nitpick, it would be that the indoor and outdoor onsen areas seemed to be in need of refurbishment from years of accumulated sulphur and mineral deposits. Also, the welcome footbath in the lobby was sadly under repair during our stay so we didn’t get to experience this part of the perks that was in most Tenyu marketing materials. Overall, it was a memorable 4.5 out of 5 star stay.
Read More
Grace
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We absolutely loved our stay at Hakone Ten-Yu. The staff was incredibly kind and accommodating, the room was nice, and the onsens were stunning. Definitely would stay again!
Elise
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice room, wonderful staff and food. Nothing else to say as a perfect stay!!
Jaime
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The experience was wonderful, the food outstanding. I enjoyed the hotsprings and the use of the robes. The breakfast was next level in terms of selection and quality. My only frustration was my package through Expedia included a food and beverage credit of 5605¥. Because of the credit, we bought 1 extra drink for me at the restaurant and a couple drinks at the store. When we checked out there was no credit. When I asked the staff the said the credit was for the first drink we had at dinner - I explained that didn't make sense, we were told it was included, and the cost of those drinks (especially one being a non alcoholic beverage) didn't come close to the credit amount. The employee was polite but told us to pay. I felt that was false advertising and really put a damper on an otherwise great trip. We wouldn't have bought the extra drinks, we only did so to use our credits.
Read More
Keith
icon-Family
Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Onsen were great indoor outdoor and in the room offered variety and very relaxing atmosphere
Number of reviews per page
20
40