Hakone Kowakien TEN-YU

Others
9.3
/10
Exceptional
1,410 reviews

What Guests Say About Their Stay

F***a

10.0
/ 10
I'm very satisfied staying here, the view and onsen experience are wonderful. Staff also very polite and helpful. Tips: arrive early and enjoy the garden view, then after check-in go submerge in the outdoor onsen in the sunset time

Chia Wei

10.0
/ 10
We very much enjoyed our stay at Hakone Kowakien TEN-YU and left feeling thoroughly satisfied with the overall experience. We stayed for three days and two nights on a half-board basis, and both dinner and breakfast consistently exceeded expectations. The traditional Japanese kaiseki dinner was beautifully presented and thoughtfully prepared, and the hot pot experience was equally memorable. Each meal felt carefully curated rather than routine, which we greatly appreciated. One of the highlights was the sunrise onsen. There is something quite special about soaking in the open-air bath while watching the morning light unfold — it was genuinely breathtaking. Breakfast, too, was generous in variety and high in quality. If we were to mention one small point, it would concern the blackout curtains. As we were travelling with a young child, the room tended to become bright quite early in the morning, which occasionally meant an earlier start to the day than we might have hoped. A slightly more complete blackout arrangement would perhaps make the experience even more comfortable for families. That said, considering the price point, the standard of accommodation, dining and overall atmosphere represents remarkable value. We were sufficiently impressed that we have already arranged to return in November, which perhaps says more than anything else.

Meredith

10.0
/ 10
Dinner and breakfast were fabulous! Rooms were spacious and onsens were clean and beautiful. My kids loved the ice cream machine in the lobby.

Edriel

10.0
/ 10
Loved both public bath options, the buffet and the unlimited ice cream. Also the staff were amazing. I wish I stayed longer.
In the Area
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1297 Ninotaira, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0407

Main Facilities

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24-Hour Front Desk
WiFi
Elevator
Staying at Hakone Kowakien TEN-YU is a good choice when you are visiting Hakone-machi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hakone Kowakien TEN-YU

1297 Ninotaira, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0407
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Discover More About Hakone Kowakien TEN-YU

Discover Tranquility and Luxury at Hakone Kowakien TEN-YU

Embark on a journey of relaxation and rejuvenation at Hakone Kowakien TEN-YU, a premier destination nestled in the breathtaking landscapes of Kanto, Japan. This exquisite hotel offers an unparalleled experience, blending traditional Japanese hospitality with modern comforts. Whether you're seeking a serene escape, a romantic getaway, or a family adventure, Hakone Kowakien TEN-YU promises an unforgettable stay. Room rates at Hakone Kowakien TEN-YU start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hakone Kowakien TEN-YU Location

Hakone Kowakien TEN-YU is ideally situated in the picturesque town of Hakone, specifically within the Ashigarashimo-gun district of Kanagawa Prefecture. This prime location places you amidst the natural beauty of the Fuji-Hakone-Izu National Park, offering a tranquil retreat away from the hustle and bustle of city life. While Hakone is renowned for its natural splendor, it is also accessible. The nearest major transit hub is Hakone-Yumoto Station, approximately a 20-minute drive away, from which you can easily connect to other parts of the Kanto region. The atmosphere surrounding Hakone Kowakien TEN-YU is one of serene natural beauty, with lush greenery and the soothing sounds of nature providing a perfect backdrop for relaxation. It's a place where you can truly disconnect and immerse yourself in the peaceful surroundings, yet still be within reach of Hakone's famous attractions.

Hakone Kowakien TEN-YU Facilities & Services

Facilities for guests at Hakone Kowakien TEN-YU are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • Enjoy a relaxing dip in the hotel's indoor and outdoor hot spring baths (onsen), available from 6:00 AM to 11:00 PM with no additional fee.
  • Indulge in rejuvenating treatments at the on-site spa, offering a variety of massages and therapies. Spa services are available from 10:00 AM to 8:00 PM, with prices starting from PHP 3,000.
  • Stay active at the fitness center, equipped with modern exercise machines, open from 7:00 AM to 10:00 PM free of charge.
  • Families will appreciate the children's play area, providing a safe and fun space for younger guests, accessible from 9:00 AM to 6:00 PM at no extra cost.
  • Complimentary Wi-Fi is available throughout the property, allowing you to stay connected.
  • The hotel offers free parking for guests who choose to drive to Hakone Kowakien TEN-YU.
  • While there isn't a direct shuttle service to malls, the hotel can assist with arranging transportation to local attractions and train stations.

Hakone Kowakien TEN-YU Room Types

Discover a range of meticulously designed accommodations that cater to diverse preferences. The room types of Hakone Kowakien TEN-YU offer comfort and style, ensuring a restful experience for every guest.
  • Standard Twin Room:

    These non-smoking rooms offer a comfortable space for two, featuring a garden view. A bathtub is included for your relaxation.
  • Deluxe Twin Room:

    Slightly more spacious than the standard, these non-smoking rooms also provide a garden view and come equipped with a bathtub.
  • Japanese-Western Style Room:

    Experience a blend of traditional and modern, these non-smoking rooms offer a unique ambiance with a garden view and a bathtub.
  • Suite Room:

    For those seeking extra luxury, the suite rooms provide ample space, a garden view, and a private bathtub, ensuring a truly indulgent stay.
Hakone Kowakien TEN-YU is not a pet-friendly hotel, and therefore, there are no specific pet-friendly rooms or associated fees.

Hakone Kowakien TEN-YU Dining & Restaurants

Savor exquisite culinary experiences at Hakone Kowakien TEN-YU, where diverse dining options await to tantalize your taste buds.
  • Restaurant "Yamazakura":

    This main dining hall offers a delightful buffet-style breakfast and dinner, featuring a wide array of Japanese and international dishes. Breakfast is served from 7:00 AM to 9:30 AM, and dinner from 6:00 PM to 9:00 PM. Estimated price per person for dinner is around PHP 2,500.
  • Cafe "Mori no Terrace":

    Enjoy light snacks, coffee, and tea at this charming cafe, open from 10:00 AM to 5:00 PM. Prices for snacks and beverages range from PHP 300 to PHP 800.

Hakone Kowakien TEN-YU Nearby Attractions and Activities

Immerse yourself in the beauty and culture of the Hakone region with these nearby attractions and activities.
  • Hakone Open-Air Museum:

    Just a short distance from Hakone Kowakien TEN-YU, this unique museum showcases a stunning collection of sculptures set against the backdrop of the mountains.
  • Hakone Ropeway:

    Experience breathtaking panoramic views of the volcanic landscape and Mount Fuji as you glide over the Owakudani volcanic valley.
  • Lake Ashi:

    Enjoy a scenic cruise on this iconic caldera lake, with opportunities to admire the Hakone Shrine's torii gate standing in the water.
  • Hakone Shrine:

    Visit this serene Shinto shrine, known for its beautiful setting and the iconic "Peace Gate" on the shores of Lake Ashi.
  • Owakudani:

    Explore this active volcanic hot spring area, famous for its sulfurous fumes and the unique black eggs boiled in the hot springs.
If you are looking for other activities around Hakone Kowakien TEN-YU, check out the best deals on Traveloka: Recommended activities in Ashigarashimo-gun!

How to Get to Hakone Kowakien TEN-YU from the Airport

Navigating your way to Hakone Kowakien TEN-YU is straightforward, with several convenient options available. The airport transfer service of Hakone Kowakien TEN-YU can be arranged for a seamless journey. Here's how to get to Hakone Kowakien TEN-YU from the nearest major airports:
  • From Narita International Airport (NRT) or Haneda Airport (HND) to Hakone-Yumoto Station:

    • Narita Express Train:

      Take the Narita Express to Shinjuku Station, then transfer to the Odakyu Romancecar for Hakone-Yumoto Station. The total journey can take approximately 2.5 to 3 hours, with costs around PHP 4,000 to PHP 5,000.
    • Airport Limousine Bus:

      Direct limousine buses are available from both airports to Hakone-Yumoto. This option takes about 2 to 2.5 hours and costs approximately PHP 3,500 to PHP 4,500.
    • Taxi:

      A taxi from the airport to Hakone-Yumoto is a more expensive option, potentially costing upwards of PHP 20,000, and taking around 1.5 to 2 hours depending on traffic.
  • From Hakone-Yumoto Station to Hakone Kowakien TEN-YU:

    • Hakone Tozan Bus:

      From Hakone-Yumoto Station, take a local bus (e.g., line H, K, or R) towards Kowakien. The bus ride is about 20 minutes and costs approximately PHP 200.
    • Taxi:

      A taxi from Hakone-Yumoto Station to Hakone Kowakien TEN-YU will take about 15-20 minutes and cost around PHP 1,000 to PHP 1,500.
    • Hotel Transfer:

      For ultimate convenience, you can arrange for a private airport transfer services directly with Hakone Kowakien TEN-YU. Please inquire with the hotel for specific rates and availability.

Summary of Why You Should Choose to Stay at Hakone Kowakien TEN-YU

Choosing Hakone Kowakien TEN-YU for your next vacation guarantees an experience filled with tranquility, luxury, and exceptional service.
  • Stunning Natural Surroundings:

    Immerse yourself in the serene beauty of Hakone, offering a perfect escape for relaxation and rejuvenation.
  • Luxurious Onsen Experience:

    Indulge in the therapeutic benefits of the hotel's natural hot spring baths, a quintessential Japanese experience.
  • Comfortable and Stylish Accommodations:

    Explore the diverse room types of Hakone Kowakien TEN-YU, each designed to provide a peaceful and comfortable stay.
  • Exceptional Dining Options:

    Savor delicious Japanese and international cuisine at the hotel's on-site restaurants.
  • Convenient Location:

    While offering a peaceful retreat, Hakone Kowakien TEN-YU is well-positioned to explore the many attractions of the Hakone region.
Ready to experience the magic of Hakone Kowakien TEN-YU? Check for room availability at Hakone Kowakien TEN-YU and start planning your unforgettable trip. Book budget hotels in Kanto and easily book domestic and international flights at low prices with Traveloka for a seamless travel experience. Don't miss out on the opportunity for Booking Hakone Kowakien TEN-YU today!

All facilities in Hakone Kowakien TEN-YU

Bar, Cafe and Lounge Hakone Kowakien TEN-YU
Bar, Cafe and Lounge
Swimming Pool Hakone Kowakien TEN-YU
Swimming Pool
Entertainment Facility Hakone Kowakien TEN-YU
Entertainment Facility
Common Space Hakone Kowakien TEN-YU
Common Space
Lobby Hakone Kowakien TEN-YU
Lobby

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Newspaper in lobby
  • Concierge

Things to Do

  • Spa
  • Garden
  • Sauna

Family-friendly Facilities

  • Toys
  • Children games

General

  • Parking
  • Terrace

Public Facilities

  • Smoke-free area
  • Elevator

Connectivity

  • Free WiFi

Nearby Facilities

  • Gift shop

Accommodation Policy & General Information in Hakone Kowakien TEN-YU

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 22:00
Check-out:
Before 11:00

Pets

Service Animals Allowed

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger. Professional property host/manager, LGBTQIA+ friendly, Unicode Support false, No rollaway/extra beds available, Cashless transactions are available
  • Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 22:00 - to 11:00
Available rooms at Hakone Kowakien TEN-YU
150
Number of floors in Hakone Kowakien TEN-YU
1
Another facilities in Hakone Kowakien TEN-YU
Luggage storage, Multilingual staff, 24-hour Receptionist, Newspaper in lobby, Concierge

Frequently asked question in Hakone Kowakien TEN-YU

What are available facilities at Hakone Kowakien TEN-YU?
There are top facilites at Hakone Kowakien TEN-YU such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hakone Kowakien TEN-YU?
The standard check-in time at Hakone Kowakien TEN-YU is starting from 15:00 - 22:00 while the latest check-out time is at Before 11:00
What is the star rating of Hakone Kowakien TEN-YU?
Hakone Kowakien TEN-YU is a 4.5-star hotel.
How many floors does Hakone Kowakien TEN-YU have?
Hakone Kowakien TEN-YU has 1 floors.
How many rooms are available at Hakone Kowakien TEN-YU?
Hakone Kowakien TEN-YU has 150 rooms in total.
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More Reviews from Other Guests in Hakone Kowakien TEN-YU

Overall Ratings & Reviews Hakone Kowakien TEN-YU

Traveloka (8)
Other sources (1,402)
9.4
Exceptional
From 1,402 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Kowakien TEN-YU

Number of reviews per page
20
40
Top reviews
Chia Wei
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

We very much enjoyed our stay at Hakone Kowakien TEN-YU and left feeling thoroughly satisfied with the overall experience. We stayed for three days and two nights on a half-board basis, and both dinner and breakfast consistently exceeded expectations. The traditional Japanese kaiseki dinner was beautifully presented and thoughtfully prepared, and the hot pot experience was equally memorable. Each meal felt carefully curated rather than routine, which we greatly appreciated. One of the highlights was the sunrise onsen. There is something quite special about soaking in the open-air bath while watching the morning light unfold — it was genuinely breathtaking. Breakfast, too, was generous in variety and high in quality. If we were to mention one small point, it would concern the blackout curtains. As we were travelling with a young child, the room tended to become bright quite early in the morning, which occasionally meant an earlier start to the day than we might have hoped. A slightly more complete blackout arrangement would perhaps make the experience even more comfortable for families. That said, considering the price point, the standard of accommodation, dining and overall atmosphere represents remarkable value. We were sufficiently impressed that we have already arranged to return in November, which perhaps says more than anything else.
Read More
Alyson
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Yes!
Meredith
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Dinner and breakfast were fabulous! Rooms were spacious and onsens were clean and beautiful. My kids loved the ice cream machine in the lobby.
Edriel
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Loved both public bath options, the buffet and the unlimited ice cream. Also the staff were amazing. I wish I stayed longer.
Ayumi
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The entire experience was grandiose, from the room and amenities to the private outdoor tub and public natural spring baths. It almost felt like a 'Disney-fied' version of a traditional onsen. While located in a rural countryside area, the high number of foreign staff gave it a unique, international vibe that felt a bit different from 'traditional' Japan. The food offered a wide selection, though the buffet quality was a bit inconsistent—some dishes were hits, while others missed the mark. Still, there were plenty of options to choose from!
Read More
Yan
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff, buffet is little repetitive.. most people only stay one night, food is boring next day.
Ronnie
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was clean. Authentic vibe. We had a lovely dinner. The hotel breakfast was (probably) very authentic, but hard to tell for a European tourist like myself. The breakfast food options felt more like dinner options to me (not bad, just not what this European tourist was expecting or fancied in the morning). Overall a solid stay.
Read More
Christopher
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A beautiful hotel and building interior. My wife & daughter both used the women's onsen multiple times and were very impressed. We had both the breakfast and dinner buffets, and I would say they were par for the course for hotel meals in Asia - very good, but comparable to others we've had. Staff were exceedingly polite and friendly. Again, I would expect this in Japan, and I was not disappointed. We used the shuttle to nearby Gora station twice, and that was very convenient. The room was very clean and I took advantage of the tub in the balcony. The room is small, and it was a little hard to get around for 3 people. Unfortunately, there was no place to store our 3 suitcases out of the way, and they were on the floor and we had to step over them. But all in all, it was a wonderful stay, and I would stay there again.
Read More
Chantelle
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff is very friendly, professional and attentive to details. Nice hotel and onsen, a bit surprised that dinner (non buffet style) is served at a different location and need a courtesy ride to go in a group, quite unexpected, would prefer if it could be held at the hotel instead.
Johnathan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Divine. Walked around in PJs all day eating, sleeping, bathing all day. Life reset achieved.
Anish
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Best Onsen Resort in Town. It's my third time here and I'll definitely be planning on coming back!
Earl
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Buffet, staff.
Suzanne
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean room, love the private onsen, breakfast buffet was amazing, endless ice cream was so fun! It was a little tricky to get to on the bus- the schedule is a little different on Sundays (Google Maps was wrong). But we got there and loved it!
Anthony
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location , free parking , excellent staffs ! Dinner was also excellent! Wish the happy hour location is at the lounge not at the family pool area !
Tomas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room was perfect, very very clean, very comfortable bed, and - save for the lack of a coffee maker - very well equipped. The bathroom was very good and complete. The hotel itself is beautiful and has incredible views. The buffet dinner had tons of options and was top notch. Same for the breakfast. The staff in general was very nice and helpful. And the onsen was incredible, with thermal waters and very nice facilities. Arriving at the hotel is rather easy, it's a 45 minute bus ride from Odawara Station if you get to Hakone by train. And the bus leaves you just at the door. The bus also takes you to some of the most popular attractions in the area, so it is very convenient if you want to move around. We liked it so much we decided to extend our stay for an extra night, so we'd definitely go back again.
Read More
yi
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

very nice place, friendly and very good view
Curt
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great place! Super friendly, kind staff. Rooms were clean and comfortable. Great location high on the mountain. In room onsen was nice for a quick private soak. The forest and rooftop public onsen were lovely and uncrowded. Breakfast buffet was delicious.
Chad
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This place was more than expected! The Onsen experience was superb and the staff was 100% accommodating, friendly, and English language friendly. The buffet dinner and breakfast option was delicious including snow crab at both meals (as of this review). The connecting public / unisex Onsen was also included which was a bonus as we could enjoy themed spas. If you are looking for your first Hakone Onsen resort, I highly recommend this spot. Rooms were huge and all inclusive experience. Smiles all around.
Read More
Henry
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff was amazing and the facilities were exceptional!
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very relaxed environment with excellent accommodations, food, staff and wonderful hot baths.
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Hakone Kowakien TEN-YU

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hakone Kowakien TEN-YU

Traveloka (8)
Other sources (1,402)
9.4
Exceptional
From 1,402 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Kowakien TEN-YU

Number of reviews per page
20
40
Top reviews
Chia Wei
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

We very much enjoyed our stay at Hakone Kowakien TEN-YU and left feeling thoroughly satisfied with the overall experience. We stayed for three days and two nights on a half-board basis, and both dinner and breakfast consistently exceeded expectations. The traditional Japanese kaiseki dinner was beautifully presented and thoughtfully prepared, and the hot pot experience was equally memorable. Each meal felt carefully curated rather than routine, which we greatly appreciated. One of the highlights was the sunrise onsen. There is something quite special about soaking in the open-air bath while watching the morning light unfold — it was genuinely breathtaking. Breakfast, too, was generous in variety and high in quality. If we were to mention one small point, it would concern the blackout curtains. As we were travelling with a young child, the room tended to become bright quite early in the morning, which occasionally meant an earlier start to the day than we might have hoped. A slightly more complete blackout arrangement would perhaps make the experience even more comfortable for families. That said, considering the price point, the standard of accommodation, dining and overall atmosphere represents remarkable value. We were sufficiently impressed that we have already arranged to return in November, which perhaps says more than anything else.
Read More
Alyson
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Yes!
Meredith
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Dinner and breakfast were fabulous! Rooms were spacious and onsens were clean and beautiful. My kids loved the ice cream machine in the lobby.
Edriel
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Loved both public bath options, the buffet and the unlimited ice cream. Also the staff were amazing. I wish I stayed longer.
Ayumi
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The entire experience was grandiose, from the room and amenities to the private outdoor tub and public natural spring baths. It almost felt like a 'Disney-fied' version of a traditional onsen. While located in a rural countryside area, the high number of foreign staff gave it a unique, international vibe that felt a bit different from 'traditional' Japan. The food offered a wide selection, though the buffet quality was a bit inconsistent—some dishes were hits, while others missed the mark. Still, there were plenty of options to choose from!
Read More
Yan
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff, buffet is little repetitive.. most people only stay one night, food is boring next day.
Ronnie
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was clean. Authentic vibe. We had a lovely dinner. The hotel breakfast was (probably) very authentic, but hard to tell for a European tourist like myself. The breakfast food options felt more like dinner options to me (not bad, just not what this European tourist was expecting or fancied in the morning). Overall a solid stay.
Read More
Christopher
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A beautiful hotel and building interior. My wife & daughter both used the women's onsen multiple times and were very impressed. We had both the breakfast and dinner buffets, and I would say they were par for the course for hotel meals in Asia - very good, but comparable to others we've had. Staff were exceedingly polite and friendly. Again, I would expect this in Japan, and I was not disappointed. We used the shuttle to nearby Gora station twice, and that was very convenient. The room was very clean and I took advantage of the tub in the balcony. The room is small, and it was a little hard to get around for 3 people. Unfortunately, there was no place to store our 3 suitcases out of the way, and they were on the floor and we had to step over them. But all in all, it was a wonderful stay, and I would stay there again.
Read More
Chantelle
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff is very friendly, professional and attentive to details. Nice hotel and onsen, a bit surprised that dinner (non buffet style) is served at a different location and need a courtesy ride to go in a group, quite unexpected, would prefer if it could be held at the hotel instead.
Johnathan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Divine. Walked around in PJs all day eating, sleeping, bathing all day. Life reset achieved.
Anish
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Best Onsen Resort in Town. It's my third time here and I'll definitely be planning on coming back!
Earl
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Buffet, staff.
Suzanne
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean room, love the private onsen, breakfast buffet was amazing, endless ice cream was so fun! It was a little tricky to get to on the bus- the schedule is a little different on Sundays (Google Maps was wrong). But we got there and loved it!
Anthony
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location , free parking , excellent staffs ! Dinner was also excellent! Wish the happy hour location is at the lounge not at the family pool area !
Tomas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room was perfect, very very clean, very comfortable bed, and - save for the lack of a coffee maker - very well equipped. The bathroom was very good and complete. The hotel itself is beautiful and has incredible views. The buffet dinner had tons of options and was top notch. Same for the breakfast. The staff in general was very nice and helpful. And the onsen was incredible, with thermal waters and very nice facilities. Arriving at the hotel is rather easy, it's a 45 minute bus ride from Odawara Station if you get to Hakone by train. And the bus leaves you just at the door. The bus also takes you to some of the most popular attractions in the area, so it is very convenient if you want to move around. We liked it so much we decided to extend our stay for an extra night, so we'd definitely go back again.
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yi
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

very nice place, friendly and very good view
Curt
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great place! Super friendly, kind staff. Rooms were clean and comfortable. Great location high on the mountain. In room onsen was nice for a quick private soak. The forest and rooftop public onsen were lovely and uncrowded. Breakfast buffet was delicious.
Chad
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This place was more than expected! The Onsen experience was superb and the staff was 100% accommodating, friendly, and English language friendly. The buffet dinner and breakfast option was delicious including snow crab at both meals (as of this review). The connecting public / unisex Onsen was also included which was a bonus as we could enjoy themed spas. If you are looking for your first Hakone Onsen resort, I highly recommend this spot. Rooms were huge and all inclusive experience. Smiles all around.
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Henry
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff was amazing and the facilities were exceptional!
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very relaxed environment with excellent accommodations, food, staff and wonderful hot baths.
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