Hakone Kowakien TEN-YU

Others
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9.5
/10
Exceptional
1,923 reviews

What Guests Say About Their Stay

F***a

10.0
/ 10
I'm very satisfied staying here, the view and onsen experience are wonderful. Staff also very polite and helpful. Tips: arrive early and enjoy the garden view, then after check-in go submerge in the outdoor onsen in the sunset time

Syed

10.0
/ 10
Best hotel I’ve ever stayed at! Onsen with a waterfall views and incredible Japanese buffet dinner were the highlights

Melanie

10.0
/ 10
This was our favourite stay for our whole Japan trip. We stayed at 3 other hotels. This place and area is unbeatable and i wish I would’ve booked a second night. I didn’t know that I would want to live this day again. The staff were ridiculously kind and helpful. At the end of our stay, I asked which bus and where I should take to get to Hakone-Yumi to and she literally left her post and started running to help me catch the bus. My son enjoyed free ice cream from the vending machine (which he loved). The band in the lobby before dinner was such a nice touch. The dinner and breakfast were perfect. Honestly, just the perfect relaxing spot for us. Would go back for sure.

Marialena

10.0
/ 10
I couldn’t have asked for a better stay! We loved every minute of our stay at Ten yu. The staff were very accommodating and friendly, the room was excellent with all the amenities you didn’t even know you needed. We loved the onsen and especially the 6th floor one. What an experience! I also really loved all their shower products. My hair has never been so shiny and soft! Where can I buy them please?? The free ice cream and the biscuits were excellent provision. The breakfast and dinner at the Buffett were great with lots of choice but I would prefer if they had some different options every day. If you are trying to pack light, don’t worry about carrying make up remover, face wash, razors, hairbrush and even pyjamas or clothes! They provide you with everything including a kimono you can use to walk around property and even during dinner. My only slight issue was that I was supposed to have a food and drink credit which I asked for and they said that as I have dinner included they would provide it with dinner. Well the dinner already had drinks included and they offered us a glass of sparkling wine in addition. I would have preferred to have the choice to use my credit for the lounge to have some cocktails. Overall, extremely satisfied with our stay!
In the Area
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1297 Ninotaira, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0407

Main Facilities

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24-Hour Front Desk
WiFi
Elevator
Staying at Hakone Kowakien TEN-YU is a good choice when you are visiting Hakone-machi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hakone Kowakien TEN-YU

1297 Ninotaira, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0407
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Discover More About Hakone Kowakien TEN-YU

Discover Tranquility and Luxury at Hakone Kowakien TEN-YU

Embark on a journey of relaxation and rejuvenation at Hakone Kowakien TEN-YU, a premier destination nestled in the breathtaking landscapes of Kanto, Japan. This exquisite hotel offers an unparalleled experience, blending traditional Japanese hospitality with modern comforts. Whether you're seeking a serene escape, a romantic getaway, or a family adventure, Hakone Kowakien TEN-YU promises an unforgettable stay. Room rates at Hakone Kowakien TEN-YU start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hakone Kowakien TEN-YU Location

Hakone Kowakien TEN-YU is ideally situated in the picturesque town of Hakone, specifically within the Ashigarashimo-gun district of Kanagawa Prefecture. This prime location places you amidst the natural beauty of the Fuji-Hakone-Izu National Park, offering a tranquil retreat away from the hustle and bustle of city life. While Hakone is renowned for its natural splendor, it is also accessible. The nearest major transit hub is Hakone-Yumoto Station, approximately a 20-minute drive away, from which you can easily connect to other parts of the Kanto region. The atmosphere surrounding Hakone Kowakien TEN-YU is one of serene natural beauty, with lush greenery and the soothing sounds of nature providing a perfect backdrop for relaxation. It's a place where you can truly disconnect and immerse yourself in the peaceful surroundings, yet still be within reach of Hakone's famous attractions.

Hakone Kowakien TEN-YU Facilities & Services

Facilities for guests at Hakone Kowakien TEN-YU are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • Enjoy a relaxing dip in the hotel's indoor and outdoor hot spring baths (onsen), available from 6:00 AM to 11:00 PM with no additional fee.
  • Indulge in rejuvenating treatments at the on-site spa, offering a variety of massages and therapies. Spa services are available from 10:00 AM to 8:00 PM, with prices starting from PHP 3,000.
  • Stay active at the fitness center, equipped with modern exercise machines, open from 7:00 AM to 10:00 PM free of charge.
  • Families will appreciate the children's play area, providing a safe and fun space for younger guests, accessible from 9:00 AM to 6:00 PM at no extra cost.
  • Complimentary Wi-Fi is available throughout the property, allowing you to stay connected.
  • The hotel offers free parking for guests who choose to drive to Hakone Kowakien TEN-YU.
  • While there isn't a direct shuttle service to malls, the hotel can assist with arranging transportation to local attractions and train stations.

Hakone Kowakien TEN-YU Room Types

Discover a range of meticulously designed accommodations that cater to diverse preferences. The room types of Hakone Kowakien TEN-YU offer comfort and style, ensuring a restful experience for every guest.
  • Standard Twin Room:

    These non-smoking rooms offer a comfortable space for two, featuring a garden view. A bathtub is included for your relaxation.
  • Deluxe Twin Room:

    Slightly more spacious than the standard, these non-smoking rooms also provide a garden view and come equipped with a bathtub.
  • Japanese-Western Style Room:

    Experience a blend of traditional and modern, these non-smoking rooms offer a unique ambiance with a garden view and a bathtub.
  • Suite Room:

    For those seeking extra luxury, the suite rooms provide ample space, a garden view, and a private bathtub, ensuring a truly indulgent stay.
Hakone Kowakien TEN-YU is not a pet-friendly hotel, and therefore, there are no specific pet-friendly rooms or associated fees.

Hakone Kowakien TEN-YU Dining & Restaurants

Savor exquisite culinary experiences at Hakone Kowakien TEN-YU, where diverse dining options await to tantalize your taste buds.
  • Restaurant "Yamazakura":

    This main dining hall offers a delightful buffet-style breakfast and dinner, featuring a wide array of Japanese and international dishes. Breakfast is served from 7:00 AM to 9:30 AM, and dinner from 6:00 PM to 9:00 PM. Estimated price per person for dinner is around PHP 2,500.
  • Cafe "Mori no Terrace":

    Enjoy light snacks, coffee, and tea at this charming cafe, open from 10:00 AM to 5:00 PM. Prices for snacks and beverages range from PHP 300 to PHP 800.

Hakone Kowakien TEN-YU Nearby Attractions and Activities

Immerse yourself in the beauty and culture of the Hakone region with these nearby attractions and activities.
  • Hakone Open-Air Museum:

    Just a short distance from Hakone Kowakien TEN-YU, this unique museum showcases a stunning collection of sculptures set against the backdrop of the mountains.
  • Hakone Ropeway:

    Experience breathtaking panoramic views of the volcanic landscape and Mount Fuji as you glide over the Owakudani volcanic valley.
  • Lake Ashi:

    Enjoy a scenic cruise on this iconic caldera lake, with opportunities to admire the Hakone Shrine's torii gate standing in the water.
  • Hakone Shrine:

    Visit this serene Shinto shrine, known for its beautiful setting and the iconic "Peace Gate" on the shores of Lake Ashi.
  • Owakudani:

    Explore this active volcanic hot spring area, famous for its sulfurous fumes and the unique black eggs boiled in the hot springs.
If you are looking for other activities around Hakone Kowakien TEN-YU, check out the best deals on Traveloka: Recommended activities in Ashigarashimo-gun!

How to Get to Hakone Kowakien TEN-YU from the Airport

Navigating your way to Hakone Kowakien TEN-YU is straightforward, with several convenient options available. The airport transfer service of Hakone Kowakien TEN-YU can be arranged for a seamless journey. Here's how to get to Hakone Kowakien TEN-YU from the nearest major airports:
  • From Narita International Airport (NRT) or Haneda Airport (HND) to Hakone-Yumoto Station:

    • Narita Express Train:

      Take the Narita Express to Shinjuku Station, then transfer to the Odakyu Romancecar for Hakone-Yumoto Station. The total journey can take approximately 2.5 to 3 hours, with costs around PHP 4,000 to PHP 5,000.
    • Airport Limousine Bus:

      Direct limousine buses are available from both airports to Hakone-Yumoto. This option takes about 2 to 2.5 hours and costs approximately PHP 3,500 to PHP 4,500.
    • Taxi:

      A taxi from the airport to Hakone-Yumoto is a more expensive option, potentially costing upwards of PHP 20,000, and taking around 1.5 to 2 hours depending on traffic.
  • From Hakone-Yumoto Station to Hakone Kowakien TEN-YU:

    • Hakone Tozan Bus:

      From Hakone-Yumoto Station, take a local bus (e.g., line H, K, or R) towards Kowakien. The bus ride is about 20 minutes and costs approximately PHP 200.
    • Taxi:

      A taxi from Hakone-Yumoto Station to Hakone Kowakien TEN-YU will take about 15-20 minutes and cost around PHP 1,000 to PHP 1,500.
    • Hotel Transfer:

      For ultimate convenience, you can arrange for a private airport transfer services directly with Hakone Kowakien TEN-YU. Please inquire with the hotel for specific rates and availability.

Summary of Why You Should Choose to Stay at Hakone Kowakien TEN-YU

Choosing Hakone Kowakien TEN-YU for your next vacation guarantees an experience filled with tranquility, luxury, and exceptional service.
  • Stunning Natural Surroundings:

    Immerse yourself in the serene beauty of Hakone, offering a perfect escape for relaxation and rejuvenation.
  • Luxurious Onsen Experience:

    Indulge in the therapeutic benefits of the hotel's natural hot spring baths, a quintessential Japanese experience.
  • Comfortable and Stylish Accommodations:

    Explore the diverse room types of Hakone Kowakien TEN-YU, each designed to provide a peaceful and comfortable stay.
  • Exceptional Dining Options:

    Savor delicious Japanese and international cuisine at the hotel's on-site restaurants.
  • Convenient Location:

    While offering a peaceful retreat, Hakone Kowakien TEN-YU is well-positioned to explore the many attractions of the Hakone region.
Ready to experience the magic of Hakone Kowakien TEN-YU? Check for room availability at Hakone Kowakien TEN-YU and start planning your unforgettable trip. Book budget hotels in Kanto and easily book domestic and international flights at low prices with Traveloka for a seamless travel experience. Don't miss out on the opportunity for Booking Hakone Kowakien TEN-YU today!

All facilities in Hakone Kowakien TEN-YU

Bar, Cafe and Lounge Hakone Kowakien TEN-YU
Bar, Cafe and Lounge
Swimming Pool Hakone Kowakien TEN-YU
Swimming Pool
Entertainment Facility Hakone Kowakien TEN-YU
Entertainment Facility
Common Space Hakone Kowakien TEN-YU
Common Space
Lobby Hakone Kowakien TEN-YU
Lobby

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Newspaper in lobby
  • Concierge

Things to Do

  • Spa
  • Garden
  • Sauna

Family-friendly Facilities

  • Toys
  • Children games

General

  • Parking
  • Terrace

Public Facilities

  • Smoke-free area
  • Elevator

Connectivity

  • Free WiFi

Nearby Facilities

  • Gift shop

Accommodation Policy & General Information in Hakone Kowakien TEN-YU

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 22:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve access to the public bathing facility
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.
, If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger. Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner. Guests with dietary restrictions or food allergies should contact this property in advance.

Pets

Service Animals Allowed
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General Information

Popular Facilities
24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 22:00 - to 11:00
Available rooms at Hakone Kowakien TEN-YU
150
Number of floors in Hakone Kowakien TEN-YU
1
Another facilities in Hakone Kowakien TEN-YU
Luggage storage, Multilingual staff, 24-hour Receptionist, Newspaper in lobby, Concierge

Frequently asked question in Hakone Kowakien TEN-YU

What are available facilities at Hakone Kowakien TEN-YU?
There are top facilites at Hakone Kowakien TEN-YU such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hakone Kowakien TEN-YU?
The standard check-in time at Hakone Kowakien TEN-YU is starting from 15:00 - 22:00 while the latest check-out time is at Before 11:00
What is the star rating of Hakone Kowakien TEN-YU?
Hakone Kowakien TEN-YU is a 4.5-star hotel.
How many floors does Hakone Kowakien TEN-YU have?
Hakone Kowakien TEN-YU has 1 floors.
How many rooms are available at Hakone Kowakien TEN-YU?
Hakone Kowakien TEN-YU has 150 rooms in total.
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More Reviews from Other Guests in Hakone Kowakien TEN-YU

Overall Ratings & Reviews Hakone Kowakien TEN-YU

Traveloka (8)
Other sources (1,915)
9.6
Exceptional
From 1,915 reviews
Cleanliness

9.8

Room Comfort

9.8

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Kowakien TEN-YU

Number of reviews per page
20
40
Top reviews
Syed
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Best hotel I’ve ever stayed at! Onsen with a waterfall views and incredible Japanese buffet dinner were the highlights
Melanie
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was our favourite stay for our whole Japan trip. We stayed at 3 other hotels. This place and area is unbeatable and i wish I would’ve booked a second night. I didn’t know that I would want to live this day again. The staff were ridiculously kind and helpful. At the end of our stay, I asked which bus and where I should take to get to Hakone-Yumi to and she literally left her post and started running to help me catch the bus. My son enjoyed free ice cream from the vending machine (which he loved). The band in the lobby before dinner was such a nice touch. The dinner and breakfast were perfect. Honestly, just the perfect relaxing spot for us. Would go back for sure.
Read More
Hoa
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Run down room Kaiseki is not impressed as expected Breakfast is perfect I wouldn't go back VIP Access perk is not full valued
Marialena
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I couldn’t have asked for a better stay! We loved every minute of our stay at Ten yu. The staff were very accommodating and friendly, the room was excellent with all the amenities you didn’t even know you needed. We loved the onsen and especially the 6th floor one. What an experience! I also really loved all their shower products. My hair has never been so shiny and soft! Where can I buy them please?? The free ice cream and the biscuits were excellent provision. The breakfast and dinner at the Buffett were great with lots of choice but I would prefer if they had some different options every day. If you are trying to pack light, don’t worry about carrying make up remover, face wash, razors, hairbrush and even pyjamas or clothes! They provide you with everything including a kimono you can use to walk around property and even during dinner. My only slight issue was that I was supposed to have a food and drink credit which I asked for and they said that as I have dinner included they would provide it with dinner. Well the dinner already had drinks included and they offered us a glass of sparkling wine in addition. I would have preferred to have the choice to use my credit for the lounge to have some cocktails. Overall, extremely satisfied with our stay!
Read More
Casper
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Yes but smal
Andrew
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Didn’t really feel like a spa hotel. Yes they have hot baths, but most people from the uk won’t want to go in naked. We used the bath on the balcony which was nice. Apparently there are massage chairs in the spa area.
Akiko
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The food was amazing. The hotel is clean and the staff is friendly.
Esther
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel was AMAZING!! Hot spring bath was so relaxing. Can’t wait to return.
Bonnie
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel and the staff were excellent
MADELEXIS
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

A beautiful and peaceful experience.
Donna
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I loved the onsens- both were beautiful.
Zeigmund Dean Alexander Chan
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Property was top class. Staff were all welcoming and nice. The scenic view from the outdoor hot springs was breathtaking. Highly recommend and for sure I will come back.
Bianca
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I took the taxi so I couldn’t say about the free shuttle, but the onsen was perfect that I would return again. The sushi in the Hakone dining buffet was fresh. The unlimited amount of alcohol in the buffet surprised me. The Mountain View from the private bath and the 6th floor open air bath were so pretty. The staff was cordial too. The room was so nice that I didn’t feel like going outside for my stay. There’s an underpass within the hotel that takes you to morinoyu and the kowaiken water park for the family. I would definitely go again soon and recommend it for people experiencing an onsen for the first time.
Read More
sherin
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Property is well maintained and the sauna is amazing !!! Just very relaxing. I was also pleasantly surprised by the dinner selection for dinner. However, it is hard to get any information about the hotel prior to coming to the hotel. Most of the staff speaks english but minimial and basic.
Jason
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The nicest hotel we have ever stayed at. Beautiful, amazing services and amenities.
Brandon
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very relaxing
Ricardo Eiji
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

O único defeito é o trânsito confuso e conturbado de Hakone! Pouco se fala sobre isso!
Michael
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The TEN-YU was an exceptional experience. The staff recieve you as if you just arrived home. The whole ambience is of relaxation and de stressing. Enjoyed a fabulous aromatherapy massage at the onsite AnSpa, which was in the most serene location. The Tepanyaki dinner was something else!! Beautifully prepared starters and delicious cuts of the best Kobe beef. We were able to unwind immediately from a long trip and made it a stay i will never forget!!!
Read More
Chik Shun Lawrence
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excellent services and best experience ever, must return!!
Danny
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We stayed at a room with personal onsen. The tub was a bit small and it takes 15 min to fill each time, but the view and area was divine. We had a wilderness view and had a swing chair that was super comfy. The room was set up with two futons and two beds for our family of four. Overall very nice room, and they included pajamas and yukatas for all of us. They had some refreshments at the time of check in and had free seventeen ice - ice cream cones/bars throughout our stay. We were shuttled to our kaiseki dinner that included a small shabu shabu portion with wagyu beef. Breakfast was insane with the amount of options available. Oden, western, raw fish, curry, bacon, fruits, veg shot, champagne, beer, juice, grilled fish, espresso machine, dessert, omg way too much food, but all so good. We took the shuttle in and out of Gora which was on time and every 20 min. We barely missed our bus out, so we spent a few minutes at the foot baths right at the door. The views were nice there and it's a nice end to our stay.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Hakone Kowakien TEN-YU

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hakone Kowakien TEN-YU

Traveloka (8)
Other sources (1,915)
9.6
Exceptional
From 1,915 reviews
Cleanliness

9.8

Room Comfort

9.8

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Kowakien TEN-YU

Number of reviews per page
20
40
Top reviews
Syed
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Best hotel I’ve ever stayed at! Onsen with a waterfall views and incredible Japanese buffet dinner were the highlights
Melanie
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was our favourite stay for our whole Japan trip. We stayed at 3 other hotels. This place and area is unbeatable and i wish I would’ve booked a second night. I didn’t know that I would want to live this day again. The staff were ridiculously kind and helpful. At the end of our stay, I asked which bus and where I should take to get to Hakone-Yumi to and she literally left her post and started running to help me catch the bus. My son enjoyed free ice cream from the vending machine (which he loved). The band in the lobby before dinner was such a nice touch. The dinner and breakfast were perfect. Honestly, just the perfect relaxing spot for us. Would go back for sure.
Read More
Hoa
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Run down room Kaiseki is not impressed as expected Breakfast is perfect I wouldn't go back VIP Access perk is not full valued
Marialena
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I couldn’t have asked for a better stay! We loved every minute of our stay at Ten yu. The staff were very accommodating and friendly, the room was excellent with all the amenities you didn’t even know you needed. We loved the onsen and especially the 6th floor one. What an experience! I also really loved all their shower products. My hair has never been so shiny and soft! Where can I buy them please?? The free ice cream and the biscuits were excellent provision. The breakfast and dinner at the Buffett were great with lots of choice but I would prefer if they had some different options every day. If you are trying to pack light, don’t worry about carrying make up remover, face wash, razors, hairbrush and even pyjamas or clothes! They provide you with everything including a kimono you can use to walk around property and even during dinner. My only slight issue was that I was supposed to have a food and drink credit which I asked for and they said that as I have dinner included they would provide it with dinner. Well the dinner already had drinks included and they offered us a glass of sparkling wine in addition. I would have preferred to have the choice to use my credit for the lounge to have some cocktails. Overall, extremely satisfied with our stay!
Read More
Casper
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Yes but smal
Andrew
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Didn’t really feel like a spa hotel. Yes they have hot baths, but most people from the uk won’t want to go in naked. We used the bath on the balcony which was nice. Apparently there are massage chairs in the spa area.
Akiko
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The food was amazing. The hotel is clean and the staff is friendly.
Esther
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel was AMAZING!! Hot spring bath was so relaxing. Can’t wait to return.
Bonnie
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel and the staff were excellent
MADELEXIS
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

A beautiful and peaceful experience.
Donna
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I loved the onsens- both were beautiful.
Zeigmund Dean Alexander Chan
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Property was top class. Staff were all welcoming and nice. The scenic view from the outdoor hot springs was breathtaking. Highly recommend and for sure I will come back.
Bianca
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I took the taxi so I couldn’t say about the free shuttle, but the onsen was perfect that I would return again. The sushi in the Hakone dining buffet was fresh. The unlimited amount of alcohol in the buffet surprised me. The Mountain View from the private bath and the 6th floor open air bath were so pretty. The staff was cordial too. The room was so nice that I didn’t feel like going outside for my stay. There’s an underpass within the hotel that takes you to morinoyu and the kowaiken water park for the family. I would definitely go again soon and recommend it for people experiencing an onsen for the first time.
Read More
sherin
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Property is well maintained and the sauna is amazing !!! Just very relaxing. I was also pleasantly surprised by the dinner selection for dinner. However, it is hard to get any information about the hotel prior to coming to the hotel. Most of the staff speaks english but minimial and basic.
Jason
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The nicest hotel we have ever stayed at. Beautiful, amazing services and amenities.
Brandon
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very relaxing
Ricardo Eiji
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

O único defeito é o trânsito confuso e conturbado de Hakone! Pouco se fala sobre isso!
Michael
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The TEN-YU was an exceptional experience. The staff recieve you as if you just arrived home. The whole ambience is of relaxation and de stressing. Enjoyed a fabulous aromatherapy massage at the onsite AnSpa, which was in the most serene location. The Tepanyaki dinner was something else!! Beautifully prepared starters and delicious cuts of the best Kobe beef. We were able to unwind immediately from a long trip and made it a stay i will never forget!!!
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Chik Shun Lawrence
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excellent services and best experience ever, must return!!
Danny
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We stayed at a room with personal onsen. The tub was a bit small and it takes 15 min to fill each time, but the view and area was divine. We had a wilderness view and had a swing chair that was super comfy. The room was set up with two futons and two beds for our family of four. Overall very nice room, and they included pajamas and yukatas for all of us. They had some refreshments at the time of check in and had free seventeen ice - ice cream cones/bars throughout our stay. We were shuttled to our kaiseki dinner that included a small shabu shabu portion with wagyu beef. Breakfast was insane with the amount of options available. Oden, western, raw fish, curry, bacon, fruits, veg shot, champagne, beer, juice, grilled fish, espresso machine, dessert, omg way too much food, but all so good. We took the shuttle in and out of Gora which was on time and every 20 min. We barely missed our bus out, so we spent a few minutes at the foot baths right at the door. The views were nice there and it's a nice end to our stay.
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