Hakone Kowakien TEN-YU

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9.5
/10
Exceptional
1,968 reviews

What Guests Say About Their Stay

F***a

10.0
/ 10
I'm very satisfied staying here, the view and onsen experience are wonderful. Staff also very polite and helpful. Tips: arrive early and enjoy the garden view, then after check-in go submerge in the outdoor onsen in the sunset time

Gaurav

10.0
/ 10
We had an amazing time at the Ten-Yu Hakone Property. Staff was helpful, we got very nice mountain facing rooms, and they gave us rooms together per our request. The rooms were super clean and beautiful. The dinner and breakfast buffet were excellent. we just wished we could have stayed longer. I would definitely recommend this property to everyone. I would give it 6 stars out of 5 if I could.

Nestor

10.0
/ 10
Place was immaculate. Only reason I have it at a 4 instead of a 5 is that I had no use of public onsen due to having tattoos. Other than that, this was a beautiful and relaxing spot.

Jamiya

10.0
/ 10
We only stayed a few nights, but the experience was so good I wish we'd stayed longer. First the location is amazing. A beautiful property up in the mountains surround by nature and beautiful sky be it day or night. The staff are super friendly from the minute you arrive they usher you in, help you get checked in, and do a thorough job of explaining the amenties and features of the hotel. The rooms are fantastic, offering a mix of traditional and modern Japanese living. The open air bath on the balcony is a gamechanger. We booked the room that included the dinner package and I would highly recommended it. The courses were fantastic one after another. Additionally breakfast is available and there's so much delicious food, I felt completely ruined for other hotels on my trip. And lastly what is so amazing about this hotel is just how peaceful and serene it is. The environment encourages slowing down, relaxing, and enjoying the tranquility of the Japanese landscape. I found myself going out on the balcony each morning, meditating or reading a book with the just the ambience for sound. I'm a director and writer and I've decided I'll be booking this hotel to work on a novel I'm writing. I felt so inspired and in such a flow state while staying here. If visiting Hakone this would be my top recommendation. Can't rave about it enough.
In the Area
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1297 Ninotaira, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0407

Main Facilities

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24-Hour Front Desk
WiFi
Elevator
Staying at Hakone Kowakien TEN-YU is a good choice when you are visiting Hakone. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hakone Kowakien TEN-YU

1297 Ninotaira, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0407
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Hakone Kowakien TEN-YU Rates per Night

Hakone Kowakien TEN-YU room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Hakone Kowakien TEN-YU hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Hakone Kowakien TEN-YU Location & Address

Hakone Kowakien TEN-YU is located at 箱根町二ノ平 1297, 神奈川, 足柄下, 関東, 日本, 250-0407. It's situated in the Hakone area of Japan, renowned for its stunning natural beauty and hot springs. The hotel is approximately 5 km from the Hakone city center.

How to go to Hakone Kowakien TEN-YU from Airport

Getting from the airport to Hakone Kowakien TEN-YU is a breeze with several convenient options. Whether you're looking for a quick hotel transfer or a budget-friendly route, here's a breakdown to help you plan your journey.

  • Taxi (most direct): A taxi from Narita (NRT) or Haneda (HND) airport will take you directly to the hotel. This is the fastest option, but also the most expensive. Expect a journey of around 2-3 hours from Narita and 1.5-2 hours from Haneda, depending on traffic.
  • Airport Limousine Bus (comfortable and convenient): The Airport Limousine Bus offers direct services from both Narita and Haneda to Hakone. From the Hakone Yumoto bus stop, you can take a taxi or local bus to Hakone Kowakien TEN-YU. This is a more affordable option than a taxi and offers a comfortable ride.
  • Train (scenic and efficient): Take the Narita Express (from Narita) or the Keikyu Line (from Haneda) to Tokyo Station. From Tokyo Station, transfer to the Tokaido Shinkansen (bullet train) to Odawara Station. From Odawara, take the Hakone Tozan Railway to Hakone-Yumoto Station, then a bus or taxi to the hotel. This option offers a scenic journey and is generally faster than the bus, but requires a few transfers.
  • Ride Hailing (flexible): Ride Hailing services are available from both airports, offering a flexible and potentially more affordable alternative to taxis, especially if travelling in a group. However, availability can vary, and surge pricing may apply during peak hours.

Tips: For the most convenient route, consider the Airport Limousine Bus if you prefer a direct and comfortable transfer. If you're on a budget, the train is a good option, but be prepared for a few transfers. Pre-booking your bus or train tickets is recommended, especially during peak season.

Hakone Kowakien TEN-YU Reviews & Summary

Hakone Kowakien TEN-YU is a highly-rated hotel known for its exceptional service, stunning views, and luxurious amenities. Hotel reviews consistently praise the hotel's onsen (hot springs), exquisite dining options, and spacious, well-appointed rooms. It's the perfect place to unwind and experience traditional Japanese hospitality.

Guests love the hotel's serene atmosphere and the opportunity to relax in the natural hot springs. The standout feature is undoubtedly the open-air onsen with breathtaking views of the surrounding mountains. The hotel also offers a range of activities, including traditional tea ceremonies and guided nature walks.

"An absolutely incredible experience! The staff were so attentive, the onsen was divine, and the food was out of this world. I can't wait to return!"

Hakone Kowakien TEN-YU Room Types Available

Hakone Kowakien TEN-YU offers a variety of hotel room types to suit every traveller's needs. From traditional Japanese-style rooms to modern suites, each room is designed for comfort and relaxation. Here's a breakdown of the different hotel room types available:

  • Standard Japanese-Style Room: Features tatami flooring, futon beds, and a private balcony with mountain views. Non-smoking rooms are available.
  • Deluxe Western-Style Room: Offers comfortable Western-style beds, a spacious seating area, and a private bathroom with a bathtub. Smoking and non-smoking options are available.
  • Suite with Private Onsen: Includes a private open-air onsen on the balcony, offering ultimate relaxation and privacy. Non-smoking only.
  • Family Room: Designed for families, these rooms offer ample space and can accommodate extra beds. Non-smoking rooms only.

Please note that Hakone Kowakien TEN-YU is not a pet-friendly hotel. Bringing pets is not allowed.

Hotel Facilities in Hakone Kowakien TEN-YU

Hakone Kowakien TEN-YU boasts a wide range of hotel amenities and hotel facilities to ensure a comfortable and memorable stay. From relaxing onsen to fun activities for the kids, there's something for everyone.

  • Onsen (Hot Springs): Enjoy the hotel's renowned onsen, featuring both indoor and outdoor baths with stunning views. Open 24 hours.
  • Swimming Pool: A refreshing outdoor swimming pool is available during the summer months. Open from 9:00 AM to 6:00 PM.
  • Spa: Indulge in a variety of spa treatments and massages. Prices vary depending on the treatment. Open from 10:00 AM to 10:00 PM.
  • Kids' Club: A dedicated kids' club offers supervised activities and entertainment for children. Open from 9:00 AM to 5:00 PM.
  • Game Room: Enjoy a variety of arcade games and entertainment in the hotel's game room. Open 24 hours.
  • Gift Shop: Browse a selection of souvenirs, local crafts, and snacks in the hotel's gift shop. Open from 8:00 AM to 10:00 PM.

Hotel Buffet or Restaurant/Cafe in Hakone Kowakien TEN-YU

Hakone Kowakien TEN-YU offers a delightful culinary experience with its diverse hotel restaurant and hotel cafe options. From traditional Japanese cuisine to international flavours, there's something to satisfy every palate.

  • Japanese Restaurant "Hourai": Serves exquisite Kaiseki cuisine, a traditional multi-course Japanese dinner. Price per person: SGD 150. Open for dinner from 6:00 PM to 9:00 PM.
  • Teppanyaki Restaurant "Ami": Enjoy a live cooking experience with fresh seafood and premium Wagyu beef. Price per person: SGD 200. Open for dinner from 6:00 PM to 9:00 PM.
  • Buffet Restaurant "Grand Vert": Offers a wide selection of international dishes, including Japanese, Western, and Chinese cuisine. Price per person: SGD 80 for breakfast, SGD 100 for dinner. Open for breakfast from 7:00 AM to 9:30 AM, and for dinner from 6:00 PM to 9:00 PM.
  • Lounge & Bar "Azalea": Relax with a cocktail or enjoy a light meal in the hotel's elegant lounge. Open from 10:00 AM to 11:00 PM.

The signature dish at Hourai is the "Hakone Kaiseki," a seasonal tasting menu featuring local ingredients. At Ami, the grilled Wagyu beef is a must-try.

Hakone Kowakien TEN-YU Airport pickups and How to Book

For a seamless arrival, Hakone Kowakien TEN-YU offers convenient hotels with airport shuttle services. Enjoy a hassle-free hotel to airport transfer by booking in advance.

To arrange an airport pick-up, please contact the hotel directly at least 72 hours prior to your arrival. Provide your flight details, including arrival time and flight number. The hotel will confirm the pick-up and provide instructions on where to meet your driver. You can book the airport transfer by calling the hotel or sending an email through Traveloka.

Nearby MRT Station & Bus Stops

While Hakone is not served by MRT lines, there are several convenient nearby bus station and bus stops nearby that provide easy access to the surrounding areas. Navigating the area is easy with a Suica or Pasmo card, which can be purchased at most train stations and convenience stores.

  • Hakone-Yumoto Station (Bus Stop): This is the main transportation hub in Hakone, offering bus connections to various attractions and other towns in the area. Distance: Approximately 5 km from the hotel.
  • Kowakien Bus Stop: Located directly in front of the hotel, this bus stop provides convenient access to nearby attractions and other parts of Hakone.

You can purchase a Hakone Free Pass, which provides unlimited travel on most buses, trains, and boats in the Hakone area. This is a great option if you plan to explore the region extensively.

Nearby Attractions for Family / Kid Friendly

Hakone and the surrounding Tokyo area offer a wealth of nearby activities and nearby sightseeing places perfect for families and kids. From interactive museums to beautiful parks, there's plenty of stuff to see nearby and places to visit nearby.

  • Hakone Open-Air Museum: (5 km from hotel) A unique outdoor museum featuring contemporary sculptures set against the backdrop of the Hakone mountains. Entry price: SGD 20.
  • Hakone Venetian Glass Museum: (6 km from hotel) Showcases a stunning collection of Venetian glass art. Entry price: SGD 18.
  • Ghibli Museum, Mitaka: (50 km from hotel) A whimsical museum dedicated to the works of Studio Ghibli, the animation studio behind films like "Spirited Away" and "My Neighbor Totoro." Entry price: SGD 13 (requires advance booking).
  • Ueno Park: (90 km from hotel) A large public park in Tokyo, home to several museums, a zoo, and a beautiful pond. Entry to the park is free, but individual museums may charge admission fees.
  • Tokyo National Museum: (90 km from hotel) The largest and oldest museum in Japan, showcasing a vast collection of Japanese art and artifacts. Entry price: SGD 12.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Japan!

Where to eat near Hakone Kowakien TEN-YU (Tokyo)

Hakone and the greater Tokyo area offer a fantastic array of nearby dining options, from charming cafes to delicious local food. Whether you're craving a quick bite or a sit-down meal, you'll find plenty of food eatiries near me to satisfy your appetite.

Cafes/Restaurants:

  • Starbucks Coffee (various locations): Enjoy your favourite coffee and pastries at one of the many Starbucks locations in Tokyo.
  • bills Omotesando: Known for its ricotta hotcakes, bills is a popular brunch spot in the trendy Omotesando district.
  • Afuri Ramen (various locations): Slurp on delicious yuzu-infused ramen at Afuri, a popular ramen chain in Tokyo.

Local Street Food:

  • Yakitori (grilled chicken skewers): Savoury grilled chicken skewers, often seasoned with soy sauce or salt.
  • Takoyaki (octopus balls): Deep-fried balls of batter filled with octopus, topped with takoyaki sauce, mayonnaise, and bonito flakes.
  • Ramen (noodle soup): A classic Japanese noodle soup with various toppings, such as pork, seaweed, and eggs.
  • Okonomiyaki (savory pancake): A savory pancake made with flour, eggs, and shredded cabbage, with various fillings like pork, seafood, or vegetables.
  • Taiyaki (fish-shaped cake): A fish-shaped cake filled with sweet red bean paste.

Shopping places near Hakone Kowakien TEN-YU (Tokyo)

Tokyo is a shopper's paradise, offering a wide variety of dept stores near me and nearby shopping destinations. From high-end department stores to bustling markets, you'll find plenty of places to indulge in some retail therapy.

  • Takashimaya (Shinjuku): A luxury department store offering a wide range of designer brands, cosmetics, and gourmet food.
  • Ginza District: An upscale shopping district known for its flagship stores of international brands, department stores, and art galleries.
  • Ameya Yokocho Market (Ueno): A vibrant street market offering a variety of goods, including fresh produce, seafood, clothing, and souvenirs.

Other Places to Stay Near Hakone Kowakien TEN-YU

If Hakone Kowakien TEN-YU is fully booked or you're looking for alternative accommodations, there are several other excellent hotels nearby. Here's a selection of luxury, four-star, and three-star hotels in the Tokyo area.

  • Luxury/5–6 Star Hotels Nearby:
    • The Ritz-Carlton, Tokyo
    • Mandarin Oriental, Tokyo
    • Imperial Hotel, Tokyo
    Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Japan!
  • Four-Star Hotels Nearby:
    • Hotel Gracery Shinjuku
    • Keio Plaza Hotel Tokyo
    • Park Hotel Tokyo
    Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Japan!
  • Three-Star Hotels Nearby:
    • Hotel Rose Garden Shinjuku
    • Shinjuku Granbell Hotel
    • Citadines Central Shinjuku Tokyo
    Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Japan!

Conclusion

Hakone Kowakien TEN-YU offers a truly unforgettable experience, combining luxurious accommodations with stunning natural beauty. With its exceptional service, world-class amenities, and convenient location, it's the perfect choice for a relaxing getaway in Hakone. Check hotel availability and make your hotel reservations today!

Don't miss out on the opportunity to experience the best of Japanese hospitality. Book your room booking through Traveloka for exclusive deals and promotions. Start planning your dream vacation now!

Explore more options and book cheap hotels in Japan or find cheap hotels nearby for your next adventure.

All facilities in Hakone Kowakien TEN-YU

Bar, Cafe and Lounge Hakone Kowakien TEN-YU
Bar, Cafe and Lounge
Swimming Pool Hakone Kowakien TEN-YU
Swimming Pool
Entertainment Facility Hakone Kowakien TEN-YU
Entertainment Facility
Common Space Hakone Kowakien TEN-YU
Common Space
Lobby Hakone Kowakien TEN-YU
Lobby

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Newspaper in lobby
  • Concierge

Things to Do

  • Spa
  • Garden
  • Sauna

Family-friendly Facilities

  • Toys
  • Children games

General

  • Parking
  • Terrace

Public Facilities

  • Smoke-free area
  • Elevator

Connectivity

  • Free WiFi

Nearby Facilities

  • Gift shop

Accommodation Policy & General Information in Hakone Kowakien TEN-YU

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 22:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve access to the public bathing facility
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.
, If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger. Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner. Guests with dietary restrictions or food allergies should contact this property in advance.

Pets

Service Animals Allowed
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General Information

Popular Facilities
24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 22:00 - to 11:00
Available rooms at Hakone Kowakien TEN-YU
150
Number of floors in Hakone Kowakien TEN-YU
1
Another facilities in Hakone Kowakien TEN-YU
Luggage storage, Multilingual staff, 24-hour Receptionist, Newspaper in lobby, Concierge

Frequently asked question in Hakone Kowakien TEN-YU

What are available facilities at Hakone Kowakien TEN-YU?
There are top facilites at Hakone Kowakien TEN-YU such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hakone Kowakien TEN-YU?
The standard check-in time at Hakone Kowakien TEN-YU is starting from 15:00 - 22:00 while the latest check-out time is at Before 11:00
What is the star rating of Hakone Kowakien TEN-YU
Hakone Kowakien TEN-YU has a 4.5-star rating.
How many floors does Hakone Kowakien TEN-YU have?
Hakone Kowakien TEN-YU has 1.
How many rooms are available at Hakone Kowakien TEN-YU
Hakone Kowakien TEN-YU has 150.
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More Reviews from Other Guests in Hakone Kowakien TEN-YU

Overall Ratings & Reviews Hakone Kowakien TEN-YU

Traveloka (8)
Other sources (1,960)
9.6
Exceptional
From 1,960 reviews
Cleanliness

9.8

Room Comfort

9.8

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Kowakien TEN-YU

Number of reviews per page
20
40
Top reviews
Gaurav
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We had an amazing time at the Ten-Yu Hakone Property. Staff was helpful, we got very nice mountain facing rooms, and they gave us rooms together per our request. The rooms were super clean and beautiful. The dinner and breakfast buffet were excellent. we just wished we could have stayed longer. I would definitely recommend this property to everyone. I would give it 6 stars out of 5 if I could.
Read More
Nestor
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Place was immaculate. Only reason I have it at a 4 instead of a 5 is that I had no use of public onsen due to having tattoos. Other than that, this was a beautiful and relaxing spot.
Christian
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel is excellent. But there are a few things we really did not like. If you try to call the reception, they hardly can speak English, always sorry, only Japanese. Then we lost our bag in the bus and asked the hotel after checkout to help us claim the bag, they just send us a phone number for the bus station, I could look this up myself. And I even tried to call the bus station, but they only speak Japanese, that’s why I have ask the hotel to help us. Luckily our next hotel in Sapporo called the bus station and we got our bag back. Finally the dinner is super Westernized. If you expect a full Japanese buffet, don’t go there, unless you want to eat Mac and cheese… and French fries…
Read More
Jamiya
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We only stayed a few nights, but the experience was so good I wish we'd stayed longer. First the location is amazing. A beautiful property up in the mountains surround by nature and beautiful sky be it day or night. The staff are super friendly from the minute you arrive they usher you in, help you get checked in, and do a thorough job of explaining the amenties and features of the hotel. The rooms are fantastic, offering a mix of traditional and modern Japanese living. The open air bath on the balcony is a gamechanger. We booked the room that included the dinner package and I would highly recommended it. The courses were fantastic one after another. Additionally breakfast is available and there's so much delicious food, I felt completely ruined for other hotels on my trip. And lastly what is so amazing about this hotel is just how peaceful and serene it is. The environment encourages slowing down, relaxing, and enjoying the tranquility of the Japanese landscape. I found myself going out on the balcony each morning, meditating or reading a book with the just the ambience for sound. I'm a director and writer and I've decided I'll be booking this hotel to work on a novel I'm writing. I felt so inspired and in such a flow state while staying here. If visiting Hakone this would be my top recommendation. Can't rave about it enough.
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Wei
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Best hot spring! Will come back again!
iram
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great hotel, one if the best onsen we visited in Japan with an amazing view and great facilities
Jose-Luis Esteban
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent service and beautiful place!
Linda
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great!!!!!!! Magical…… such a truely unique stay. Dinner was spectacular - breakfast so so.
Ramya
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Authentic for experience. The buffet dinner was amazing. Rooms can use an update.
Teresa
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent staff service. Receptionists make you feel welcome.
Shannon
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Outstanding service and amenities
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

A beautiful hotel with great staff.
Nathalie
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The property is in the mountains and offers great Mountain Views as a result. The room was really spacious and clean. The private onsen on the patio was well appreciated.
MATTHEW
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great onsen, stunning. Annoying that the bar closes at 11, last orders at 10:30 and no room service.
Robert
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful location and very relaxing with a lovely onsen and good restaurant
Claude
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We hsd a wonderful stay st this hotel. Staff were very welcome and food at the buffet was outstanding. Scenery ffom the onsen is fabulous. The hotel is quite big It could be crowded for the dinner. Only one coffee machine at the breakfast is not enough for the large population.
Natalya
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very relaxing. Room was spacious with hot bath.
Kimberly
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The food selection was amazing and when our A/C didn’t work in one of our rooms, they quickly relocated us to another set of rooms, with a beautiful view and massage chairs! The kids loved it!
Chase
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Room was great. Don’t waste your time with the buffet it’s awful.
Matthew
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

HIGHLY recommend.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Hakone Kowakien TEN-YU

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hakone Kowakien TEN-YU

Traveloka (8)
Other sources (1,960)
9.6
Exceptional
From 1,960 reviews
Cleanliness

9.8

Room Comfort

9.8

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Kowakien TEN-YU

Number of reviews per page
20
40
Top reviews
Gaurav
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We had an amazing time at the Ten-Yu Hakone Property. Staff was helpful, we got very nice mountain facing rooms, and they gave us rooms together per our request. The rooms were super clean and beautiful. The dinner and breakfast buffet were excellent. we just wished we could have stayed longer. I would definitely recommend this property to everyone. I would give it 6 stars out of 5 if I could.
Read More
Nestor
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Place was immaculate. Only reason I have it at a 4 instead of a 5 is that I had no use of public onsen due to having tattoos. Other than that, this was a beautiful and relaxing spot.
Christian
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel is excellent. But there are a few things we really did not like. If you try to call the reception, they hardly can speak English, always sorry, only Japanese. Then we lost our bag in the bus and asked the hotel after checkout to help us claim the bag, they just send us a phone number for the bus station, I could look this up myself. And I even tried to call the bus station, but they only speak Japanese, that’s why I have ask the hotel to help us. Luckily our next hotel in Sapporo called the bus station and we got our bag back. Finally the dinner is super Westernized. If you expect a full Japanese buffet, don’t go there, unless you want to eat Mac and cheese… and French fries…
Read More
Jamiya
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We only stayed a few nights, but the experience was so good I wish we'd stayed longer. First the location is amazing. A beautiful property up in the mountains surround by nature and beautiful sky be it day or night. The staff are super friendly from the minute you arrive they usher you in, help you get checked in, and do a thorough job of explaining the amenties and features of the hotel. The rooms are fantastic, offering a mix of traditional and modern Japanese living. The open air bath on the balcony is a gamechanger. We booked the room that included the dinner package and I would highly recommended it. The courses were fantastic one after another. Additionally breakfast is available and there's so much delicious food, I felt completely ruined for other hotels on my trip. And lastly what is so amazing about this hotel is just how peaceful and serene it is. The environment encourages slowing down, relaxing, and enjoying the tranquility of the Japanese landscape. I found myself going out on the balcony each morning, meditating or reading a book with the just the ambience for sound. I'm a director and writer and I've decided I'll be booking this hotel to work on a novel I'm writing. I felt so inspired and in such a flow state while staying here. If visiting Hakone this would be my top recommendation. Can't rave about it enough.
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Wei
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Best hot spring! Will come back again!
iram
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great hotel, one if the best onsen we visited in Japan with an amazing view and great facilities
Jose-Luis Esteban
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent service and beautiful place!
Linda
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great!!!!!!! Magical…… such a truely unique stay. Dinner was spectacular - breakfast so so.
Ramya
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Authentic for experience. The buffet dinner was amazing. Rooms can use an update.
Teresa
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent staff service. Receptionists make you feel welcome.
Shannon
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Outstanding service and amenities
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

A beautiful hotel with great staff.
Nathalie
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The property is in the mountains and offers great Mountain Views as a result. The room was really spacious and clean. The private onsen on the patio was well appreciated.
MATTHEW
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great onsen, stunning. Annoying that the bar closes at 11, last orders at 10:30 and no room service.
Robert
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful location and very relaxing with a lovely onsen and good restaurant
Claude
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We hsd a wonderful stay st this hotel. Staff were very welcome and food at the buffet was outstanding. Scenery ffom the onsen is fabulous. The hotel is quite big It could be crowded for the dinner. Only one coffee machine at the breakfast is not enough for the large population.
Natalya
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very relaxing. Room was spacious with hot bath.
Kimberly
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The food selection was amazing and when our A/C didn’t work in one of our rooms, they quickly relocated us to another set of rooms, with a beautiful view and massage chairs! The kids loved it!
Chase
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Room was great. Don’t waste your time with the buffet it’s awful.
Matthew
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

HIGHLY recommend.
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