Love our stay. They have a cold aircon.:) a little bit not satisfied with the food. But our stay in La Carmela was good. Thank you.

The room is old. No elevator. No bidet.

The hotel has nice, clean and comfy rooms! The breakfast is so delicious. I also love their staff. Very accommodating, welcoming and always wearing a smile.

Somehow the stay was good but it could have been better if the food was great! They buffet breakfast before and I understand that due to the pandemic they are unable to do so. We were served a tastless fried chicken with dried garlic, garlic fried rice and an oily fried noodles. They could’ve prepared a better breakfast for us, like fried eggs, tocino, hotdog or they could’ve have asked us what we want. The food was a real disappointment!

No stable wifi. The table and furniture have a dirt. And didn't finish the whole stay. I checked out after 4 hours.

Unit was clean; personnel were accommodating. No kitchen utensils but these can be requested from the housekeeping.

We are not allowed to go outside to buy food or to buy from food panda, delivery not allowed because according to the receptionist kabayan hotel is for quarantine facilities but the question is why they are accepting hotel booking from online and accepting our payment if it’s only for quarantine facilities.

staff is good and had a big room. satisfied customer here. will book this hotel again soon

The customer service of the hotel is totally unacceptable. They didn't know how to give a proper customer service. When we book the staycation there is no warning or disclaimer indicating that the hotel is a quarantine hotel for ofw's because that's what the receptionist said. When we arrived there were very existed and tired because I came from work and my daughter cleaned our house (currently under renovation) that's why we wanted a staycation. The customer service didn't even teach us or accommodate us how to refund the paid staycation. She said that there is a disclaimer in the website but we don't see any, if we do, we will not book a staycation in the first place.