9.1
/10
Exceptional
513 reviews

What Guests Say About Their Stay

Room Space (24)
Staff Friendliness (22)
Bathroom (21)
Ambiance (19)
E***i
10.0
/ 10
The front desk service is thoughtful in all aspects, English communication is available, the hygiene is very good, and the hotel will distribute red envelopes during the Chinese New Year. Will definitely come back to this hotel next time. Good reviews🥰
Q***n
10.0
/ 10
It was a great stay! I enjoyed myself thoroughly and even though we checked in like in the wee hours of the morning, the staff was all ready to greet us. We had a seamless check in experience and I love the room. It was spacious and clean! I love that it was so close to the city centre as well!
Dian P.
10.0
/ 10
We stayed here for 4 days and it was an amazing experience despite the fog and all. The hotel staff are very kind and helpful during our stay. They always put their best to make us comfortable and enjoy our stay. Shout out to Ms. Lucy, Ms. Sam, and Ms. Jenny, breakfast lounge staff, and our housekeeping guy, you guys are the best working in the best place! I definitely recommend this hotel and will stay here again next time we're back here in Sapa, best rate is what they deserve!
Le Thi B. N.
9.7
/ 10
The breakfast at the hotel was quite good. My family was very satisfied with the hotel services.
See original
Tran H. V.
8.5
/ 10
Clean hotel, enthusiastic and attentive staff, food is quite ok
See original
In the Area
See Map
25 Violet, Sa Pa Township, Sa Pa District, Lao Cai Province, Vietnam, 330000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
KK Sapa Hotel is located in area / city Sa Pa Central. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around KK Sapa Hotel

25 Violet, Sa Pa Township, Sa Pa District, Lao Cai Province, Vietnam, 330000
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KK Sapa Hotel Rates per Night

Wondering about the hotel rates at KK Sapa Hotel? Finding the best hotel prices is easy! KK Sapa Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best KK Sapa Hotel hotel rates?

KK Sapa Hotel Location & Address

Finding KK Sapa Hotel is a breeze! KK Sapa Hotel is located at 25 Violet, Trung tâm Sa Pa, Sa Pa, Tỉnh Lào Cai, Việt Nam, 330000. It's situated in the Sa Pa District area of Vietnam, known for its stunning mountain views and vibrant culture. The hotel is approximately 0.5 km from the city center.

How to go to KK Sapa Hotel from Airport

Getting to KK Sapa Hotel from the airport is easy, with several convenient options available. You can choose the best way to get there, depending on your budget and how quickly you want to arrive. Here's how to get to KK Sapa Hotel from the nearest airport:

  • Taxi (Most Direct): Taxis are readily available at the airport. This is the fastest way to get to the hotel, but it's also the most expensive.
  • Ride Hailing (Convenient): Ride Hailing services are available at the airport. This is a convenient and often more affordable option than taxis.
  • Airport Shuttle (Budget-Friendly): Some hotels offer airport shuttle services. Check with KK Sapa Hotel to see if they provide this service.

Tips: For the most convenient route, consider booking a ride-hailing service or arranging a hotel transfer in advance.

KK Sapa Hotel Reviews & Summary

Want to know what other guests think about KK Sapa Hotel? Hotel reviews often highlight the hotel's excellent service and comfortable rooms. Guests frequently rave about the breathtaking views of the surrounding mountains and the hotel's convenient location.

A standout feature is the hotel's commitment to providing a memorable experience. One guest shared, "The staff was incredibly friendly and helpful, making our stay truly special!"

KK Sapa Hotel Room Types Available

KK Sapa Hotel offers a variety of room types to suit every traveler's needs. Whether you're looking for a cozy room for a solo trip or a spacious suite for a family vacation, you'll find something perfect here. Here are the different hotel room types available:

  • Deluxe Room: Offers comfortable accommodations with stunning mountain views.
  • Superior Room: Features modern amenities and a relaxing atmosphere.
  • Family Suite: Provides ample space for families, with separate living areas.
  • Connecting Rooms: Ideal for groups or families who want to stay close together.

Please note that pet-friendly options may be available, with additional charges and requirements. Please inquire with the hotel directly.

Hotel Facilities in KK Sapa Hotel

KK Sapa Hotel provides a range of hotel amenities to ensure a comfortable and enjoyable stay. From relaxation to recreation, there's something for everyone. Here's a look at the hotel facilities:

  • Restaurant: Serves delicious local and international cuisine.
  • Bar: Offers a selection of drinks and cocktails.
  • Spa: Provides relaxing massages and treatments.
  • Fitness Center: Equipped with modern exercise equipment.
  • Swimming Pool: A refreshing pool for guests to enjoy.

Hotel Buffet or Restaurant/Cafe in KK Sapa Hotel

Enjoy a delightful dining experience at KK Sapa Hotel! The hotel offers a variety of options to satisfy your cravings. Here's what you can expect:

  • Restaurant: Offers a diverse menu with local and international dishes.
    • Price per person: ₱300 - ₱800
    • Opening Hours: 6:00 AM - 10:00 PM
    • Signature Dishes: Pho, Spring Rolls, and Fresh Seafood.

KK Sapa Hotel Airport pickups and How to Book

KK Sapa Hotel makes your arrival and departure easy with convenient airport transfer options. Hotels with airport shuttle services can make your travel experience smoother. Here's how to arrange your airport transfer:

  • Airport Pick-up: The hotel offers airport pick-up services.
  • Booking Steps: Contact the hotel directly to arrange your pick-up. Provide your flight details and arrival time.
  • Advance Notice: It's recommended to book your airport transfer at least 24 hours in advance.

Nearby MRT Station & Bus Stops

Getting around Sa Pa is easy with convenient public transport options near KK Sapa Hotel. Here's what you need to know:

  • Nearest Bus Station: The nearest bus station is approximately 0.2 km from the hotel.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near KK Sapa Hotel? There are plenty of nearby activities and attractions perfect for families. Here are some kid-friendly places to visit:

  • Fansipan Mountain: Take a cable car ride to the top of Fansipan, the highest peak in Indochina.
    • Distance from hotel: 10 km
    • Entry Price: ₱700,000 (cable car)
  • Cat Cat Village: Explore the beautiful village and learn about the local culture.
    • Distance from hotel: 2 km
    • Entry Price: ₱70,000
  • Sapa Lake: Enjoy a leisurely walk around the lake and take in the scenic views.
    • Distance from hotel: 0.5 km
    • Entry Price: Free
  • Ham Rong Mountain: Hike up Ham Rong Mountain for panoramic views of Sapa.
    • Distance from hotel: 1 km
    • Entry Price: ₱70,000
  • Silver Waterfall (Thác Bạc): Visit the stunning Silver Waterfall and enjoy the natural beauty.
    • Distance from hotel: 12 km
    • Entry Price: ₱20,000

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near KK Sapa Hotel (Sa Pa District)

Explore the local culinary scene near KK Sapa Hotel! There are plenty of delicious options to satisfy your taste buds. Here are some nearby dining options:

Cafes/ Restaurants:

  • Sapa Cuisine Restaurant: Offers a variety of Vietnamese dishes.
  • The Lizard Restaurant: Serves delicious Western and Vietnamese food.
  • Le Gecko Cafe: A cozy cafe with a great selection of drinks and snacks.

Local Streetfood:

  • Thang Co: A traditional horse meat stew.
  • Com Lam (Bamboo Rice): Sticky rice cooked in bamboo tubes.
  • Banh Mi: Vietnamese sandwiches with various fillings.
  • Pho: A flavorful noodle soup.
  • Nem Nuong (Grilled Pork Sausage): Delicious grilled pork sausage.

Shopping places near KK Sapa Hotel (Sa Pa District)

Looking for shopping near KK Sapa Hotel? You'll find a variety of options to explore. Here are some shopping places in or near Sa Pa District:

  • Sapa Market: A bustling market where you can find local handicrafts, clothing, and souvenirs.
  • Bac Ha Market: A vibrant market known for its colorful ethnic minority groups and unique products.
  • Sapa Sisters: A shop offering handmade crafts and textiles.

Other Places to Stay Near KK Sapa Hotel

If you're looking for other places to stay near KK Sapa Hotel, you'll find a variety of options to suit your needs. Here are some recommendations:

Luxury/5–6 Star Hotels Nearby:

  • Hotel de la Coupole – MGallery: A luxurious hotel with stunning views and exceptional service.
  • Topas Ecolodge: An eco-friendly lodge offering a unique and immersive experience.
  • Sapa Jade Hill Resort: A beautiful resort with villas and stunning views.

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Four-Star Hotels Nearby:

  • Sapa Horizon Hotel: A comfortable hotel with modern amenities.
  • BB Hotel Sapa: A well-located hotel with great views.
  • Eden Boutique Hotel & Spa: A boutique hotel with a relaxing spa.

For 4-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Three-Star Hotels Nearby:

  • Sapa Relax Hotel & Spa: A cozy hotel with a spa.
  • Sapa Unique Hotel: A charming hotel with a great location.
  • Royal Sapa Hotel: A comfortable hotel with friendly service.

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel Availability & Reservations

Ready to book your stay at KK Sapa Hotel? Finding hotel availability and making reservations is easy. Book your room through Traveloka for the best deals and a hassle-free experience. Enjoy your stay!

All facilities in KK Sapa Hotel

Bar, Cafe and Lounge KK Sapa Hotel
Bar, Cafe and Lounge
Swimming Pool KK Sapa Hotel
Swimming Pool
Entertainment Facility KK Sapa Hotel
Entertainment Facility
Common Space KK Sapa Hotel
Common Space
Lobby KK Sapa Hotel
Lobby

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool

Business Facilities

  • Conference room
  • Meeting facilities
  • Projector

Food and Drinks

  • Bar

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Shuttle Service

  • Airport transfer

Hotel Services

  • 24-hour Receptionist

Accommodation Policy & General Information in KK Sapa Hotel

Important Note
Due to the ongoing Noru Typhoon that is affecting several regions in the Philippines and Vietnam, please make sure that you are already aware of the property's Refund and Reschedule policy before making a transaction.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Breakfast surcharge for kids from 06 - 11 years old sharing bed with parents is applied and paid directly to hotel.
Tre em tu 06 - 11 tuoi ngu chung giuong voi bo me, phu thu an sang theo gia khach san ap dung va thanh toan truc tiep khi nhan phong.

Extra Breakfast

Accommodation charges VND 300,000/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at KK Sapa Hotel
186
Number of floors in KK Sapa Hotel
18
Another facilities in KK Sapa Hotel
Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service, Safety deposit box

Frequently asked question in KK Sapa Hotel

What are available facilities at KK Sapa Hotel?
There are top facilites at KK Sapa Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at KK Sapa Hotel?
The standard check-in time at KK Sapa Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does KK Sapa Hotel provide breakfast?
Yes, KK Sapa Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of KK Sapa Hotel?
KK Sapa Hotel is a 4.5-star hotel.
How many floors does KK Sapa Hotel have?
KK Sapa Hotel has 18 floors.
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More Reviews from Other Guests in KK Sapa Hotel

Overall Ratings & Reviews KK Sapa Hotel

Traveloka (252)
Other sources (261)
9.2
Exceptional
From 261 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews KK Sapa Hotel

Number of reviews per page
20
40
Top reviews
Jane
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hôtel is clean. It’s a bit away from the loud area - about 10 min walking distance. Facilities are just as seen in the picture. Good spa and gym. Very good breakfast- but very busy especially when they open in am. The best part about the hotel is gorgeous view of Fansipan mountain and Sapa. Would stay again
david
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing views, definitely get the mountain view rooms
Hong Chye
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room. Beautiful panoramic mountain view from my room balcony.
Bree
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beautiful hotel. Delicious breakfast
Maricar
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

KK Sapa is one of my favorite hotel that I have stayed in. Staff are very friendly and welcoming. The Spa is great and the breakfast is superb. Room is super clean and beautiful! I have recommended this hotel to all my friends who are planning to visit Sapa!
Alexander
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We love the hotel , Everything was perfect the breakfast was amazing the Location good and walkable,staff and hotel conditions are excellent,
Dexter
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Nice hotel
Mohammad
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We stayed at KK hotel for 3 nights. We had mountain view room and the view was just amazing. Breakfast was very nice and had lots of variety. It's just 5 minutes walk from Moana Sapa Easily Access to markets and restaurants
Analyn
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The view from our room was spectacular. Walkable to city center. Didn’t like that they allowed smoking in the balcony so we didn’t get to go out at the balcony and enjoy mountain air that much. Our neighbor smoked all day. Also staff at the reception were all over the place talking in loud voices didn’t seem like a 5 star hotel staff would do.
Read More
Andrew
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Hotel staff were all polite and friendly. Special thanks to Hanna at reception for her great service and warm smiles when we checked in and just before we left. We were lucky to have a room on the seventeenth floor so had great views. Room itself was spacious and comfortable with good quality fittings and appliances. Great shower and there was also a separate bath. Breakfast options were many including beef or chicken noodle soup and egg station. It can be busy with Asian tour groups so I would recommend going either early or after 8.30 am. Location is handy with a few good restaurants very close and only a five minute walk to the town centre where all the action is, along with loads of more food options and plenty of clothing shops.
Read More
Thanh
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Family room is clean and spacious.
Sarju
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

This is a nice hotel that is generally well-maintained, but our stay was marred by an issue with the air conditioning, which was not working. As a result, we had an uncomfortably warm night. We reported the problem mid-morning, but it took multiple calls to reception and several hours before a technician finally arrived to fix it. As compensation, the reception staff initially offered only 15% off the à la carte restaurant…a disappointing gesture. Then, five minutes later, they increased it to 50% off. However, this offer came at 9.30 PM, just as the restaurant was closing, making it completely useless. Overall, if something goes wrong during your stay, don’t expect a prompt resolution or meaningful goodwill gesture. Given this experience, I wouldn’t choose to stay here again.
Read More
Larry
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

View was spectacular!!!!! Room was large and comfortable, service we good overall except for pushy front desk man who would only allow us to book anything through him, wanted high prices and limited options. We say no, he kept pushing for more to be booked. We booked first private car and tours through him, the driver never went to 50% of places was supposed to stating that it didnt look good. Yes weather was a bit misty, but we wanted to see the waterfalls…wasnt allowed to. Then was late picking us up at Fancipan, we had to wait for his “brother” to get us cause had car problems. Yet after all this, doorman would not give any discount or hear concerns. Shrugged and said price firm. Water….had no water each morning for a good 5-10 minutes. Turn tap on and hear it gurgle, hiss, spit…everything but flow water out of any tap, then once it did, you either had a LAVA HOT shower or ARTIC ICE one….there was no in between. You pay for view here, nothing else. I believe you can find better value and hotels
Read More
Shaina
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

This hotel was comfortable and was conveniently located near all of the places we wanted to see. It had a nice big functional bath tub and a comfortable (by western standards) bed. My only complaint is that the aircon seemed to shut off at night (which we actually think might have been because of a light switch we turned off near the door? Unsure) but it was a hot sleep.
Read More
patrick
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Could not really fault anything about this hotel but recommend you get a balcony for the outstanding views of the rice fields.
Katherine
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

We were really glad we booked this hotel because the views were great despite the weather. If it rained all day we could still enjoy the views from the balcony as well as the cafe. Service was prompt and the rooms matched the pictures they advertise well. Things were clean and we enjoyed our stay
Inri
icon-Leisure
Leisure
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent hotel. lived up to the picture's expectations. I Stayed in the PREMIER room, which had a breathtaking view of the landscape. The staff was phenomenal and friendly. They surprised me with a birthday cake on my birthday, which was nice. I would recommend this hotel to friends and family. Breakfast was also spectacular and endless.
Read More
Hannah Rose
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Location near Moana.
Jason
4.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Property itself is lovely and well located. Had a great room with a lovely view when not clouded over. The thing that ruined the stay was the staff and service (of which there was none). Staff are rude and really can’t be bothered to interact with you. They even charged me for an umbrella which somehow flung off the end with minimal use which was clearly in a shoddy condition to start with if it can’t even survive its usual usage. Totally not a 5 star experience and quite literally the worst customer service we’ve had throughout our stays at this type of property. Expected a lot more. Very disappointed.
Read More
Anita
icon-with Friends
with Friends
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The room is very clean and comfortable. Breakfast is good. The staff are helpful and friendly. The hotel is 5 mins walk to Moana and around 10 mins walk to Sapa Station. The restaurant on the ground floor serves excellent food.
Number of reviews per page
20
40

Ready to make up your mind?

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Lobby 4 KK Sapa Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews KK Sapa Hotel

Traveloka (252)
Other sources (261)
9.2
Exceptional
From 261 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews KK Sapa Hotel

Number of reviews per page
20
40
Top reviews
Jane
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hôtel is clean. It’s a bit away from the loud area - about 10 min walking distance. Facilities are just as seen in the picture. Good spa and gym. Very good breakfast- but very busy especially when they open in am. The best part about the hotel is gorgeous view of Fansipan mountain and Sapa. Would stay again
david
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing views, definitely get the mountain view rooms
Hong Chye
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room. Beautiful panoramic mountain view from my room balcony.
Bree
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beautiful hotel. Delicious breakfast
Maricar
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

KK Sapa is one of my favorite hotel that I have stayed in. Staff are very friendly and welcoming. The Spa is great and the breakfast is superb. Room is super clean and beautiful! I have recommended this hotel to all my friends who are planning to visit Sapa!
Alexander
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We love the hotel , Everything was perfect the breakfast was amazing the Location good and walkable,staff and hotel conditions are excellent,
Dexter
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Nice hotel
Mohammad
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We stayed at KK hotel for 3 nights. We had mountain view room and the view was just amazing. Breakfast was very nice and had lots of variety. It's just 5 minutes walk from Moana Sapa Easily Access to markets and restaurants
Analyn
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The view from our room was spectacular. Walkable to city center. Didn’t like that they allowed smoking in the balcony so we didn’t get to go out at the balcony and enjoy mountain air that much. Our neighbor smoked all day. Also staff at the reception were all over the place talking in loud voices didn’t seem like a 5 star hotel staff would do.
Read More
Andrew
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Hotel staff were all polite and friendly. Special thanks to Hanna at reception for her great service and warm smiles when we checked in and just before we left. We were lucky to have a room on the seventeenth floor so had great views. Room itself was spacious and comfortable with good quality fittings and appliances. Great shower and there was also a separate bath. Breakfast options were many including beef or chicken noodle soup and egg station. It can be busy with Asian tour groups so I would recommend going either early or after 8.30 am. Location is handy with a few good restaurants very close and only a five minute walk to the town centre where all the action is, along with loads of more food options and plenty of clothing shops.
Read More
Thanh
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Family room is clean and spacious.
Sarju
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

This is a nice hotel that is generally well-maintained, but our stay was marred by an issue with the air conditioning, which was not working. As a result, we had an uncomfortably warm night. We reported the problem mid-morning, but it took multiple calls to reception and several hours before a technician finally arrived to fix it. As compensation, the reception staff initially offered only 15% off the à la carte restaurant…a disappointing gesture. Then, five minutes later, they increased it to 50% off. However, this offer came at 9.30 PM, just as the restaurant was closing, making it completely useless. Overall, if something goes wrong during your stay, don’t expect a prompt resolution or meaningful goodwill gesture. Given this experience, I wouldn’t choose to stay here again.
Read More
Larry
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

View was spectacular!!!!! Room was large and comfortable, service we good overall except for pushy front desk man who would only allow us to book anything through him, wanted high prices and limited options. We say no, he kept pushing for more to be booked. We booked first private car and tours through him, the driver never went to 50% of places was supposed to stating that it didnt look good. Yes weather was a bit misty, but we wanted to see the waterfalls…wasnt allowed to. Then was late picking us up at Fancipan, we had to wait for his “brother” to get us cause had car problems. Yet after all this, doorman would not give any discount or hear concerns. Shrugged and said price firm. Water….had no water each morning for a good 5-10 minutes. Turn tap on and hear it gurgle, hiss, spit…everything but flow water out of any tap, then once it did, you either had a LAVA HOT shower or ARTIC ICE one….there was no in between. You pay for view here, nothing else. I believe you can find better value and hotels
Read More
Shaina
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

This hotel was comfortable and was conveniently located near all of the places we wanted to see. It had a nice big functional bath tub and a comfortable (by western standards) bed. My only complaint is that the aircon seemed to shut off at night (which we actually think might have been because of a light switch we turned off near the door? Unsure) but it was a hot sleep.
Read More
patrick
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Could not really fault anything about this hotel but recommend you get a balcony for the outstanding views of the rice fields.
Katherine
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

We were really glad we booked this hotel because the views were great despite the weather. If it rained all day we could still enjoy the views from the balcony as well as the cafe. Service was prompt and the rooms matched the pictures they advertise well. Things were clean and we enjoyed our stay
Inri
icon-Leisure
Leisure
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent hotel. lived up to the picture's expectations. I Stayed in the PREMIER room, which had a breathtaking view of the landscape. The staff was phenomenal and friendly. They surprised me with a birthday cake on my birthday, which was nice. I would recommend this hotel to friends and family. Breakfast was also spectacular and endless.
Read More
Hannah Rose
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Location near Moana.
Jason
4.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Property itself is lovely and well located. Had a great room with a lovely view when not clouded over. The thing that ruined the stay was the staff and service (of which there was none). Staff are rude and really can’t be bothered to interact with you. They even charged me for an umbrella which somehow flung off the end with minimal use which was clearly in a shoddy condition to start with if it can’t even survive its usual usage. Totally not a 5 star experience and quite literally the worst customer service we’ve had throughout our stays at this type of property. Expected a lot more. Very disappointed.
Read More
Anita
icon-with Friends
with Friends
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The room is very clean and comfortable. Breakfast is good. The staff are helpful and friendly. The hotel is 5 mins walk to Moana and around 10 mins walk to Sapa Station. The restaurant on the ground floor serves excellent food.
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