On-Time Protection
Delays are unavoidable. Book your flight with us and we can protect your travel from flight delay inconveniences.
Now available on Traveloka
600K after 90 min delay
No questions asked
Instant claim
No paperwork
Simplicity
Easy purchase & affordable premiumGet On-Time Protection with ease
Choose your flight
Go to Traveloka website or open your Traveloka app, and pick your flight
Select Insurance checkbox
Fill in the contact information needed and select On Time Protection option
Submit Payment Process
Complete your payment through the selected method
Your flight is protected
Your insurance certificate will be sent to your email
Claim On-Time Protection with ease
Instant notification
You will be notified via SMS and email when your flight disruption is eligible for claim
Submit your bank account
Open the attached URL, and fill in your bank account information for the claim payment
Claim payment is transferred
To your bank account in 3 days
What to do if I don’t receive the claim notification?
In the event of a flight delay more than 90 minutes, but there is no notification received, then the Insured may process the claim manually.
Please submit the claim documents listed below:
Claim form
Original
Identity card / KTP
Copy
Flight ticket
Copy
Boarding pass
Copy
Confirmation letter
OriginalClaim payout will be processed within 2 working days after all the claim documents have been received. You can get your manual claim form here
Contact our insurance provider
PT Chubb General Insurance Indonesia
Chubb Square Building, Jl. M.H. Thamrin No.10 Lantai 6, Kebon Melati, Tanah Abang, Jakarta, 10230
Phone (021) 1500 257
WhatsApp 0815-8481-4087
Email travel.id@chubb.com
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