Protect Your Ride with Car Insurance

Protecting your car has never been this easy..

car insurance register

This is the best time for you to get covered by the best car insurance partner in Indonesia. We know car insurance has long class requirements aspects that you need to acknowledge before making the decision. Even though your car already registered to one of the car insurance companies, let's try to answer these few questions. What exactly does it cover? How much does it cost? Why does it cost so much? How do you file a claim? And you will not be running out of questions about insurance.

But at least you need to have basic knowledge related to car insurance. You need this in the future. You even can use it to choose best insurance for you car when you needed. Learn more about insurance to save your time and money. Let Traveloka Insurance (Insurance Product from Traveloka) becomes your best insurance company partner.

Why Insurance with Traveloka?

$label Convenience No need for any in-person survey appointments. Simply fill in your car details on Traveloka App.
$label Fast Get approval within 24 hours after submitting your application.
$label Affordable Find the best budget-friendly insurance plan for your car.

Coverage and Eligibility

How to Apply

$label 1. Go to Car Insurance Start by opening Insurance product on Traveloka App. Then, select Car Insurance.
$label 2. Fill Out Your Car Details Tell us all about your car! From its brand, model, manufacturing year, license plate region, down to its accessories.
$label 3. Select Your Preferred Plan Would you like a Comprehensive plan or Total Loss Only? The choice is all yours!
$label 4. Upload Photos and Documents Snap some photos of your car (make sure to get good angles) and upload your STNK/BASTK
$label 5. Complete Your Payment Choose your preferred payment method and follow the instructions and prompts on the screen.
$label 6. Get approval That’s it! You will receive your car insurance policy and certificate via email within 24 hours.

How to claim

With our cashless claim system, you don’t need to do in-person surveys! To make a claim, just choose one of the options below.

Autocilin Mobile Claim app

(Available on Play Store & App Store)

Zurich Care

1500 456 (24-hour Hotline)

Find repair shops partnered with Zurich here.

24 hour Customer Care

021 235 67 888 / 5050 7888


0881 1070 888

Find repair shops partnered with Asuransi Sinarmas here.

24 hour Customer Care

(021) 2929 9999

Find repair shops partnered with Insurance Tugu here.

tdrive app

(Available on Play Store & App Store)

24 hour Customer Care

1500 458


0811 97 900 100

Find repair shops partnered with Asuransi MAG here.

Contact our insurance partner


PT Zurich Asuransi Indonesia

Graha Zurich

Jl. MT Haryono Kav 42 Jakarta Selatan


PT Asuransi Sinarmas

Plaza Simas

Jl. K.H. Fachrudin No 18 Tanah Abang Jakarta Pusat 10250


PT Asuransi Tugu Pratama Indonesia Tbk.

Wisma Tugu 1

Jalan H.R. Rasuna Said Kav c8-9 Jakarta 12920



PT Asuransi Multi Artha Guna Tbk.

The City Center Batavia Tower One, Lantai 17

Jl. K.H. Mas Mansyur Kav. 126 Jakarta 10220

Frequently Asked Questions

To fully understand what your insurance covers, you need to consider many aspects. So, to help you get acquainted with our insurance products better, we have created the following list of frequently asked questions. These contents will be updated regularly so that you will continue to get the most relevant and comprehensive information.

Get covered by the best insurance company and its trusted partners. Now, you can apply for car insurance coverage online with Traveloka App (available for Android/iOS). Follow the easy steps of applying for car insurance below: 

  1. Go to Car Insurance on Traveloka App. From your home screen, select All Product → Then, check out Travel Guide & Add-ons at the bottom of the screen. Select Protect → Then choose Car Insurance
  2. Complete the application form (please fill in your car details). 
  3. Choose the provider and plan you want (options: All Risk/Comprehensive and Total Lost Only (TLO)).
  4. Upload your photos and documents. Please take a few pictures of your car or select the most updated ones from your gallery. Make sure to get good angles so that your insurance application can get approved quickly.
  5. Complete your payment. Traveloka offers various payment methods. Choose one that suits you best. 
  6. Get approval. That’s it! In 24 hours, you will receive a confirmation in your email along with your Car Insurance Policy and Agreement certificate.

Traveloka’s official vehicle insurance partner is PT Zurich Asuransi Indonesia Tbk, PT Asuransi Sinarmas, PT Asuransi Multi Artha Guna Tbk, and PT Asuransi Tugu Pratama Indonesia Tbk. Through this partnership, we aim to provide the Indonesian market with the best and most convenient insurance service via the Traveloka App or online.

In addition to car insurance, we also collaborate with other partners to provide a wide variety of insurance services. Today, Traveloka, through Traveloka Protect, offers end-to-end insurance services, which include:

Stay tuned for other insurance products in Traveloka App. Want to be the first to know? Get notified by subscribing to our newsletter through this page.

Unfortunately, insurance does not cover all cases or incidents. Also, some coverage may only become active after you have purchased an upgraded insurance plan. Therefore, it’s important to know this information prior to purchasing insurance.

Coverage includes:

  • Personal accidents (for driver and passengers)
  • Vehicle damages due to hurricanes, floods, storms, hails, and landslides
  • Vehicle damages due to earthquakes, volcano eruptions, and tsunamis
  • Vehicle damages due to riots and commotions
  • Vehicle damages due to terrorism and sabotages


If you still need more information regarding the coverages above, please contact our insurance partner:

Zurich: Sinarmas: MAG: Tugu:

Insurance plays an important role in ensuring financial safety. Personal accidents, natural disasters, and terrorism can happen at any time. Jakarta and other major cities in Indonesia are not immune to such events. 

Financial situations can be unpredictable. Of course, we hope for a stable financial situation and for our cars to remain in good condition, but can we be 100% sure of that? 

Car insurance products can be the best solution to further support a vehicle owner’s financial readiness. Before purchasing car insurance, however, please be informed of the following insurance rating factors so that you can get a higher chance of getting approved. 

  • Car age: Max. 10 years old for All-Risk/Comprehensive plan, and max. 15 years for TLO or Total Loss Only. 
  • Car model: The model of your car affects the amount of premium you need to pay. You should read about your insurance product in more detail on the insurance company’s website, ask an insurance agent directly, or conduct a premium simulation available on your insurance company’s website. 
  • Driving record: The best and orderly driver will get the best price. Your insurance company may collect driving records from various third-party institutions.
  • Claim record: Is this a second-year insurance application or a second, third, etc. insurance policy extension? Generally, insurance companies and their networks keep a complete historical record of all your claims and incidents. These claim records help insurance companies select deserving clients.
  • Your location: Indonesia has extensive and varied terrains. From barren lands to flood-prone locations, locations near volcanoes, and tsunami-prone locations, all areas are recorded in the insurance company’s database. With this said, your location will affect the output of your insurance application process.
  • Credit score: While not all insurance companies consider this factor in your insurance application scheme, you nonetheless should pay attention to your credit score to improve your chances of getting an insurance product and services in the future.