|Check-in Time Limit|
|1 hour before departure|
Malaysia Airlines is the national carrier of Malaysia, offering the best way to fly to, from, and around Malaysia. As a member of oneworld® alliance, Malaysia Airlines and its partners offer a seamless travel experience to more than 1,000 destinations in more than 150 countries. Malaysia Airlines offers three types of flight classes, such as Economy Class, Business Class, and First Class. It also gives its frequent flyer members special access to more than 650 airport lounges worldwide.
Malaysia Airlines offers Favourite Spot, a service that allows Economy Class passengers to book any seat they prefer for their flight. This Favourite Spot service is applicable for online bookings only. As an option, passengers can still select their seat for free 48 hours before departure through Malaysia Airlines’ web check-in feature. The Economy Class seats in Malaysia Airlines are divided into two types, which are Premium and Standard Seats. Premium Seats are located only in the first few rows and near the emergency exit seats; the rest of them are Standard Seats. Thanks to its extra legroom, a 30 kg checked baggage allowance, and in-flight entertainment, Economy Class passengers will experience a satisfying flight journey with Malaysia Airlines.
The Economy Class on Malaysia Airlines flights offers up to 20 varieties of special meal to suit every passenger’s dietary requirements. Passengers must order and confirm their meal at least 24 hours before their departure via the online flight booking process, Global Customer Contact Centre, reservation and ticketing office, or travel agents.
With spacious seats that can be reclined freely into a 180-degree fully flat position, Business Class passengers will have an extraordinary flight journey with maximum comfort. In-flight entertainment facility filled with movies, TV series, radio channels, games, and e-learning are also available for Business Class passengers along with check-in privileges. Every Business Class passenger is entitled to two pieces of checked baggage, with a total combined weight of 40 kg. Business Class passengers also get complimentary access to Malaysia Airlines’ Golden Lounge, where they can freshen up with a quick shower, grab a drink, or squeeze in some work with free WiFi while waiting to board their next flight.
Malaysia Airlines teams up with professional chefs to serve 25 meal options that Business Class passengers can book in advance, ranging from Malaysian Favourites and Chef’s Recommendations to Light Choice and Healthy Choice. These meal options come in different menus, depending on the flight route.
First Class passengers departing from Kuala Lumpur International Airport (KLIA) will gain access to Malaysia Airlines’ new fronted check-in lounge with luxurious service in a cozy space. Just like Business Class passengers, First Class passengers can wait for their boarding time at Malaysia Airlines’ exclusive Golden Lounge. Once the passenger is on board, First Class passengers can occupy their comfortable seats with a wide legroom that can be reclined to a 180-degree fully flat position. To add more to their comfort and enjoyment, passengers can also catch up on the latest movies, TV shows, games, or music during their flight. E-learning facilities are also available, complete with a special noise cancellation headphone.
Malaysia Airlines teams up with professional chefs to serve the best culinary menu for First Class passengers. Malaysia Airlines offers a Chef-on-Call service that allows passengers to order their meals in advance. The Chef-on-Call service is only available with confirmed tickets traveling to or from Kuala Lumpur, London, Sydney, Perth, Melbourne, Adelaide, Auckland, Incheon, Beijing, Shanghai, Narita, and Kansai.
Malaysia Airlines’ frequent flyer program is incorporated with that of oneworld® alliance. Passengers will be able to earn miles from not only Malaysia Airlines, but also from other registered oneworld® airlines. There are at least three oneworld® tier levels offered, which are Malaysia Enrich Silver (oneworld® Ruby), Malaysia Enrich Gold (oneworld® Sapphire), and Malaysia Enrich Platinum (oneworld® Emerald). The Malaysia Airlines frequent flyer program offers many generous benefits, which include priority check-in and boarding, access to airport lounges, extra baggage allowance, priority baggage handling, and fast track at security lanes. Passengers can also redeem their miles for free flight tickets or certain promo vouchers. To join this frequent flyer program, passengers can simply sign up at Malaysia Airlines’ official website.
If the passengers are members of a frequent flyer class equivalent to the oneworld® Emerald or Sapphire tiers, or if they are traveling in Business Class or First Class with any oneworld® member airline, they will be able to access more than 600 airport lounges worldwide. This means they can relax or catch up with work while enjoying exclusive facilities such as spa. To be eligible, passengers must be departing on a flight that is both marketed and operated by a oneworld® member airline. They must also show their boarding pass and frequent flyer membership card with oneworld® Emerald or Sapphire tier status to gain access to the lounge.
Malaysia Airlines flight attendants wear kebaya with kelarai batik pattern for their uniform. The kelarai motif combines the shapes of Malaysian flora, such as cempaka, jasmine, and hibiscus leaves. Malaysia Airlines introduced their batik, which was designed by the School of Fashion at Mara Institute of Technology, in 1986. Since then, however, the Malaysia Airlines flight attendant uniform has been enhanced to feature brighter colors, such as red, green, blue, and purple, while maintaining its original pattern.
Max. 7 kg (Dimension: max. 115 cm)
Domestic route : 20 kg International route : 30 kg (Dimension: max. 158 cm)
2 pcs (max. 7kg/pc) (Dimension: max. 115 cm)
2 pcs (max. 40 kg) (Dimension: max. 158 cm)
2 pcs (max. 50 kg) (Dimension: max. 158 cm)
Please find the check-in time for all Malaysia Airlines flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.
Recommended Check-in Time
Check-in Time Limit
1 hour before departure
45 minutes before departure
2 hours before departure
60 minutes before departure
Online check-in is also available for Malaysia Airlines flights. Please follow the steps below.
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Malaysia Airlines Refund Policy for a complete information on refund.
You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to Malaysia Airlines Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Malaysia Airlines directly to reschedule.
Malaysia Airlines (IATA code: MH) formerly known as Malaysia Airlines System Berhad, is the national carrier of Malaysia with a hub in Kuala Lumpur International Airport. It also operates flights from secondary hubs in Kota Kinabalu and Kuching to destinations throughout Asia, Oceania, and Europe. On a daily basis, Malaysia Airlines carries around 40,000 passengers. As a member of oneworld®, Malaysia Airlines and its partners in the global alliance offer a seamless travel experience to more than 1,000 destinations in over 150 countries. In early 2016, Malaysia Airlines signed a codeshare partnership with Emirates to operate flights across Asia, Africa, the Americas, and the Middle East. One of the biggest achievements Malaysia Airlines has ever received is The World’s 5-Star Airlines from Skytrax in 2009, 2012, and 2013. Malaysia Airlines has also been named Asia’s Leading Airline in 2010, 2011, and 2013 by World Travel Awards. To ensure its passengers’ comfort, Malaysia Airlines offers three types of flight classes, which are Economy Class, Business Class, and First Class. Each passenger in those three flight classes is entitled to a baggage allowance, in-flight entertainment, and meals. However, those facilities come in different tiers. Business and First Class offers a more spacious seat than does Economy Class. Business and First Class passengers can also recline their seats into a 180-degree fully flat position. On the other hand, Malaysia Airlines provides a special service called Favourite Spot for its Economy Class passengers, in which they are allowed to book any seat they prefer for their flight. This Favourite Spot service is only applicable for online bookings only. As an option, passengers can still select their seat for free 48 hours before departure using the web check-in feature. Besides the seat model, another facility that is only available to Business and First Class passengers is special access to Golden Lounge, Malaysia Airlines’ airport lounge that is located in Kuala Lumpur International Airport and London Heathrow International Airport. There are at least four Golden Lounges in International Airport Kuala Lumpur, which are KLIA Satellite Platinum, KLIA Satellite Business, KLIA Regional, and KLIA Domestic. However, Golden Lounge is not the only airport lounge that can be accessed by Business and First Class passengers. Since Malaysia Airlines is a member of oneworld®, its Business and First Class passengers also get to relax with style in more than 650 airport lounges worldwide before their flight. Malaysia Airlines passengers are allowed to carry two pieces of checked baggage, each cannot measure more than 158 cm. However, the total allowed weight differs according to class. Economy Class passengers are allowed 30 kg of checked baggage, Business Class passengers get a total combined weight of 40 kg, and First Class passengers get 50 kg. Particularly for passengers traveling with infants, an extra cabin baggage measuring no larger than 115 cm, along with one stroller or carrying basket, is allowed. The weight of these items may not exceed 10 kg, and this condition is applicable to any class of travel. Malaysia Airlines passengers can check their baggage during check-in. At airports located in Malaysia, the Malaysia Airlines check-in counters will be closed 45 minutes before departure for domestic flights and 60 minutes before departure for international flights. At international airports, the check-in counters will close 60 minutes before departure for both domestic and international flights. The departure gates, on the other hand, will be closed 20 minutes before departure for domestic and international flights in both domestic and international airports. Therefore, Malaysia Airlines recommends its passengers to arrive at the airport at least two hours before their flight, so they can handle their baggage, go through the security checkpoint, and board the aircraft without a rush.
Before widely known as Malaysia Airlines, the airline started its journey as Malayan Airways Limited. Its first commercial flight was launched in 1947, and was headquartered in Singapore. In 1966, Malayan Airways Limited changed its name to Malaysia Singapore Airlines (MSA) before its assets were divided to form Singapore Airlines and Malaysian Airline System (MAS) in 1972. At that time, most of their international flights were flown out of Singapore, so Singapore Airlines automatically took over the international flights. MAS then took over all domestic routes within Malaysia and international routes out of that country. The years 1997 to 2005 can be considered as one of the most substantial periods in Malaysia Airlines journey in the aviation industry. The Asian Financial Crisis of 1997 caused the airline RM260 million in loss after earning a record-breaking RM333 million in the 1996/1997 financial year. MAS experienced further losses in 2000–2001 for RM417 million and RM836 million in 2001–2002. Because of this condition, MAS had to cut some unprofitable routes, such as Brussels, Darwin, Madrid, Munich, and Vancouver. The airline recovered from its losses the following year. In 2006, MAS underwent some transformations. Under the leadership of Idris Jala, MAS launched its Business Turnaround Plan. Combined with various initiatives, MAS was able to earn a profit of RM852 million when the Business Turnaround Plan came to an end. One of the major contributors to this success was the route-rationalizing strategy. MAS decided to cut its domestic routes from 114 to 23, cancelled all unprofitable international routes, and rescheduled all of its flight timings. Emphasis had been placed on six areas, which are pricing, revenue management, network scheduling, opening storefronts, low season strategy, and distribution management. However, in 2009, Tengku Azmil Zahruddin took over as CEO of MAS due to Idris Jala’s appointment to the cabinet in 2009. In May 2015, it was announced that the airline was going to rebrand and change its name to Malaysia Airlines Berhad on 1 September 2015. Under the leadership new CEO, Christoph Mueller, Malaysia Airlines adjusted its route network to focus on Asia. However, Mueller decided to resign from his position in April 2016, but stayed on the airline’s board as a non-executive director to oversee the transition to the new CEO, Peter Bellew. Today, Malaysia Airlines carries around 40,000 passengers daily to 57 destinations across Southeast Asia, North and South Asia, the Middle East, Australia, and Europe. Each service embodies the richness of Malaysian culture and tradition. Thanks to its dedication to its customers and the aviation industry, Malaysia Airlines was named as The World’s 5-Star Airlines by Skytrax in 2009, 2012, and 2013, and as Asia’s Leading Airline by World Travel Awards in 2010, 2011, and 2013. This clearly proves that Malaysia Airlines is now one of the most notable airlines in Southeast Asia.
Here’s how you can book your Malaysia Airlines ticket online:
Payment for your Malaysia Airlines ticket can be made via credit card, internet banking, and kiosk. For complete information about payment methods, please visit How to Pay.
Malaysia Airlines e-ticket is an eligible proof for booking an Malaysia Airlines flight. Show your e-ticket during check-in at the Malaysia Airlines counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.