Help Center - Hotels

Am I guaranteed to stay at the accommodation that I’ve booked?

Booking a Smoking Room

Requesting an Extra Bed

Can I pay for my booking by cash at the accomodation?

How to Make a Special Request for My Hotel Booking

If I book an overseas accommodation in my country’s currency, what currency will I be charged in when I pay for my stay at the accommodation?

How can I find the perfect hotel for my destination?

Hotel Room for Hourly Usage

Which hotels or room types are eligible for easy reschedule?

About StayGuarantee

Late Check-in

How to Book a Hotel

What does non-refundable or free cancellation mean?

Room Availability Info

Finding Hotels in a Particular Area

Choosing Different Room Types in One Booking

24 Hours Hotel Details Info

Does the hotel price include travel insurance?

Breakfast Info for Hotel Booking

What does each price include?

General Hotel Check-in Policies

Hotel Check-in/Check-out Time

Hotel Facilities

Hotel Early Check-in

Can I use promo coupons to book Pay upon Check-in rooms?

Checking Your Booking Status

I have booked a Flight + Hotel package and changed my flight schedule. Will the changes be automatically applied to my hotel booking?

How do I reschedule my booking?

How to Cancel and Get a Refund for My Hotel Booking

Cannot check in at the hotel

Cannot Find the Hotel Location

If the price of the new booking is lower than my original booking, how long will it take to process a refund?

I don’t Process Any Refund, Why is The Booking Refunded?

Can I transfer my accommodation booking to someone else? If I cancel my trip, can that person use the booking?

How to Reschedule Hotel Reservation Due to Wrong Booking

How to Resend My E-ticket and Voucher

Refund Hotel Booking for Non Refundable Policy

How to Get My Hotel Voucher and Receipt on the Traveloka App

How to Reschedule a Non-refundable Hotel Booking

What are the available payment methods to pay for Easy Reschedule?

How to Know If My Booking Has Been Confirmed

Hotel Rescheduling Fees

How to Resend My E-voucher

What is Hotel Easy Reschedule?

Where to Request Refund for Hotel Booking

Hotel Receptionist Couldn’t Find My Booking

Why can't I find the option to reschedule my booking?

Why can't I find the Easy Reschedule feature in My Booking?

How to Check My Refund Status

How to Reschedule My Hotel Booking

Does Easy Reschedule incur any charges?

I have successfully obtained my voucher. How can I use it to check in at the hotel?

Can I cancel my booking if I have booked a Pay upon Check-in room? How do I cancel it?

Hotel Voucher Not Received