Sandman Hotel Cranbrook

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7.4
/10
Pleasant
1,013 reviews

What Guests Say About Their Stay

David

10.0
/ 10
There was no elevator and the lady at the front desk offered to carry my luggage up the stairs. I’m a man so I said I would do it but it was a nice offer, very unexpected.

Kelly

10.0
/ 10
Only stayed a night, staff was very friendly and welcoming. Room was clean.

Kendra

10.0
/ 10
Everything was great and only did the lower stars as it is winter going into spring so there is that dirty and dusty look still.
In the Area
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405 Cranbrook Street, Regional District of East Kootenay, Cranbrook, British Columbia, Canada, V1C3R5

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Sandman Hotel Cranbrook is a good choice when you are visiting Cranbrook. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Sandman Hotel Cranbrook

405 Cranbrook Street, Regional District of East Kootenay, Cranbrook, British Columbia, Canada, V1C3R5
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Lobby Sandman Hotel Cranbrook
Lobby 2 Sandman Hotel Cranbrook

Discover More About Sandman Hotel Cranbrook

Location
Staying at Sandman Hotel Cranbrook is a good choice when you are visiting Cranbrook.

About Sandman Hotel Cranbrook

From business event to corporate gathering, Sandman Hotel Cranbrook provides complete services and facilities that you and your colleagues need.

Not all hotel allow guests with pets, but Sandman Hotel Cranbrook welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Staying at Sandman Hotel Cranbrook will surely satisfy you with its great hospitality and affordable price.

All facilities in Sandman Hotel Cranbrook

Entertainment Facility Sandman Hotel Cranbrook
Entertainment Facility
Common Space Sandman Hotel Cranbrook
Common Space
Lobby Sandman Hotel Cranbrook
Lobby
Accommodation Services Sandman Hotel Cranbrook
Accommodation Services
Exterior Sandman Hotel Cranbrook
Exterior

Hotel Services

  • Luggage storage
  • Express check-out
  • 24-hour Receptionist

Business Facilities

  • Meeting rooms
  • Business facilities
  • Computer station

General

  • Banquet
  • Parking

Public Facilities

  • Parking
  • Smoke-free area

Transportation

  • Bus/truck parking

Food and Drinks

  • Breakfast

Things to Do

  • Indoor pool

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Sandman Hotel Cranbrook

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
16:00 - 06:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 16:00 - 06:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sandman Hotel Cranbrook
72
Number of floors in Sandman Hotel Cranbrook
2
Another facilities in Sandman Hotel Cranbrook
Luggage storage, Express check-out, 24-hour Receptionist, Meeting rooms, Business facilities

Frequently asked question in Sandman Hotel Cranbrook

What are available facilities at Sandman Hotel Cranbrook?
There are top facilites at Sandman Hotel Cranbrook such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Sandman Hotel Cranbrook?
The standard check-in time at Sandman Hotel Cranbrook is starting from 16:00 - 06:00 while the latest check-out time is at Before 11:00
Does Sandman Hotel Cranbrook provide breakfast?
Yes, Sandman Hotel Cranbrook provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Sandman Hotel Cranbrook
Sandman Hotel Cranbrook has a 2.5-star rating.
How many floors does Sandman Hotel Cranbrook have?
Sandman Hotel Cranbrook has 2.
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More Reviews from Other Guests in Sandman Hotel Cranbrook

7.4
Pleasant
From 1,013 reviews
Cleanliness

7.6

Room Comfort

7.4

Service and Facilites

8.4

Sort by
Most Relevant
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Traveler Reviews Sandman Hotel Cranbrook

Number of reviews per page
20
40
Top reviews
Colleen
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We enjoyed our stay. Thank you
Barbara
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The front desk lady was very helpful she could tell I had some mobility issues. My biggest complaint is the bathrooms were not upgraded for people with issues. No hand rails in tub and toilet area, the toilet was so low I had to use door and tub to get up and down.
David
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was no elevator and the lady at the front desk offered to carry my luggage up the stairs. I’m a man so I said I would do it but it was a nice offer, very unexpected.
Barry
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The staff was helpful and friendly
Ingo
icon-Family
Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The property shows neglect and should be torn down. There are much better options in Cranbrook, as we learned while looking around.
Alika
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We chose this hotel because it was advertised as pet friendly, which was important for us. The staff were genuinely very sweet and helpful throughout our stay, which we really appreciated. That said, the room we were assigned was quite disappointing. It felt run down and didn’t seem very clean, to the point where I kept my shoes on the entire time. The shower itself worked, but the tub spout diverter (the part used to switch water from the showerhead to the bathtub faucet) didn’t function properly. I’m not sure if pet-friendly guests are assigned specific rooms, but overall I wasn’t impressed with the condition of the room we stayed in. The saving grace of the experience was definitely the staff, who were kind, approachable, and very helpful.
Read More
Nadja
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was disgusting, the bathroom was FULL of black mould. Every corner in the room was full of dust, the safety lock on the door was ripped off, only 2 towels left out for us, the walls and doors are beat up. This hotel needs a serious face lift and they shouldn’t be charging $220 a night to stay. The staff couldn’t give us a refund as we booked through Expedia, they made up excuses as to why. Very disappointed.
Read More
Chris
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Bathroom and fixtures could be updated.
Kelly
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Only stayed a night, staff was very friendly and welcoming. Room was clean.
Dwayne
icon-Family
Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff were friendly and helpful. Hotel is dated and in serious need of maintenance and upgrading. No breakfast and pool was out for maintenance, price is too high for the rooms.
Joseph
icon-with Children
with Children
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

There is no breakfast, room smelled like smoke.
Kendra
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything was great and only did the lower stars as it is winter going into spring so there is that dirty and dusty look still.
Virginia
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Bathroom was not cleaned before our stay. My car was broken into twice in the parking lot. The front desk staff I interacted with was very friendly and very kind.
Alex Samuel
icon-Family
Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Good
Edward w
icon-Family
Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The pool was out of order for the whole stay.
Carly
icon-Family
Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

It would have been nice if on the web site it would have said their pool was closed. That was a big disappointment. They only have coffee until 1pm. Other than that it was ok. Nothing special.
Laura
icon-with Friends
with Friends
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room was clean and the staff was super friendly and nice
Darren
icon-Family
Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Check-in was quick and parking was available close to the room which made it easy to off load luggage. That attached Denny's was a nice feature. We had dinner there and it was nice to not have to leave the hotel and get back in the car after a long drive in the car to find dining. On the morning of check-out the hotel lost power, so we checked out quicker than normal, as we had planned to visit Denny's again for breakfast, but the restaurant also did not have power. The room was comfortable and quiet and we would stay again next time we are travelling through Cranbrook.
Read More
Heidi
icon-with Partner
with Partner
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

We left after a mouse ran across our room! Staff admitted they have a mouse problem. They promised us a full refund.
Debbie
icon-with Friends
with Friends
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great stay always in Cranbrook !! Even with the train 😂
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Sandman Hotel Cranbrook

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.4
Pleasant
From 1,013 reviews
Cleanliness

7.6

Room Comfort

7.4

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sandman Hotel Cranbrook

Number of reviews per page
20
40
Top reviews
Colleen
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We enjoyed our stay. Thank you
Barbara
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The front desk lady was very helpful she could tell I had some mobility issues. My biggest complaint is the bathrooms were not upgraded for people with issues. No hand rails in tub and toilet area, the toilet was so low I had to use door and tub to get up and down.
David
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was no elevator and the lady at the front desk offered to carry my luggage up the stairs. I’m a man so I said I would do it but it was a nice offer, very unexpected.
Barry
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The staff was helpful and friendly
Ingo
icon-Family
Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The property shows neglect and should be torn down. There are much better options in Cranbrook, as we learned while looking around.
Alika
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We chose this hotel because it was advertised as pet friendly, which was important for us. The staff were genuinely very sweet and helpful throughout our stay, which we really appreciated. That said, the room we were assigned was quite disappointing. It felt run down and didn’t seem very clean, to the point where I kept my shoes on the entire time. The shower itself worked, but the tub spout diverter (the part used to switch water from the showerhead to the bathtub faucet) didn’t function properly. I’m not sure if pet-friendly guests are assigned specific rooms, but overall I wasn’t impressed with the condition of the room we stayed in. The saving grace of the experience was definitely the staff, who were kind, approachable, and very helpful.
Read More
Nadja
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was disgusting, the bathroom was FULL of black mould. Every corner in the room was full of dust, the safety lock on the door was ripped off, only 2 towels left out for us, the walls and doors are beat up. This hotel needs a serious face lift and they shouldn’t be charging $220 a night to stay. The staff couldn’t give us a refund as we booked through Expedia, they made up excuses as to why. Very disappointed.
Read More
Chris
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Bathroom and fixtures could be updated.
Kelly
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Only stayed a night, staff was very friendly and welcoming. Room was clean.
Dwayne
icon-Family
Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff were friendly and helpful. Hotel is dated and in serious need of maintenance and upgrading. No breakfast and pool was out for maintenance, price is too high for the rooms.
Joseph
icon-with Children
with Children
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

There is no breakfast, room smelled like smoke.
Kendra
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything was great and only did the lower stars as it is winter going into spring so there is that dirty and dusty look still.
Virginia
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Bathroom was not cleaned before our stay. My car was broken into twice in the parking lot. The front desk staff I interacted with was very friendly and very kind.
Alex Samuel
icon-Family
Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Good
Edward w
icon-Family
Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The pool was out of order for the whole stay.
Carly
icon-Family
Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

It would have been nice if on the web site it would have said their pool was closed. That was a big disappointment. They only have coffee until 1pm. Other than that it was ok. Nothing special.
Laura
icon-with Friends
with Friends
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room was clean and the staff was super friendly and nice
Darren
icon-Family
Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Check-in was quick and parking was available close to the room which made it easy to off load luggage. That attached Denny's was a nice feature. We had dinner there and it was nice to not have to leave the hotel and get back in the car after a long drive in the car to find dining. On the morning of check-out the hotel lost power, so we checked out quicker than normal, as we had planned to visit Denny's again for breakfast, but the restaurant also did not have power. The room was comfortable and quiet and we would stay again next time we are travelling through Cranbrook.
Read More
Heidi
icon-with Partner
with Partner
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

We left after a mouse ran across our room! Staff admitted they have a mouse problem. They promised us a full refund.
Debbie
icon-with Friends
with Friends
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great stay always in Cranbrook !! Even with the train 😂
Number of reviews per page
20
40