Chester Hotel

The lady behind reception was lovely. I booked the cheapest single room for a quick overnight stay, however it wasn’t really a room, it was more like a cupboard behind reception. The wall was very thin and I could hear everyone coming in and out and the phone ringing like it was in my room. The bed wasn’t really made (the under sheet was just thrown on and not made properly), there were dirty earbuds on the floor and there was a window above the door that I couldn’t cover up (no curtain to close, just a window straight out to the lit hall with the lightbulb right outside). I had to ask the lady behind reception to turn the light in the hallway off so that I could go to sleep. The tv in the room didn’t work, but it did keep turning itself on throughout the night waking me up with the light. When I first came in, it was turned on a set to Babestation. The shared toilet had a constant massive puddle on the floor that you had to stand in, to use the loo and the shared shower was so dirty I couldn’t use it. Sodden towels on the floor and used/empty bottles and wrappers everywhere. Not a comfortable stay at all. I had to leave as soon as I woke up and showered/used a restroom elsewhere. I didn’t complain as I figured I’d booked a £45 room but still, regardless of that, I’ve had cheap rooms elsewhere and this was a terrible stay that I wouldn’t book again.

Love the location. Near transport and lots of restaurants. The hotel itself was pretty basic. The room was tiny and not the cleanest. Good for a short term stay if you just need a bed for the night.

I thought this was a very reasonably priced hotel considering it is literally 5 mins walk from Victoria! Room was fine - memory foam mattress meant a good night's sleep. Shower was nice and powerful, there was a fridge and a tv so overall I was happy. Only very slight thing was there didn't seem to be a remote for the tv but that was a minor thing.

Everything was good

Perfect for its size

We were upgraded to Apartment and a lot bigger than the regular room where we can cook food.

The staff was friendly and was not hesitate to provide additional bath towels and coffee cups when being asked. The room we stayed was too small.

The property is old but decent. Our fridge was not working but they were able fix it. FYI that not all rooms have a private bathroom and shower so you will need to share a common bathroom. The one downstairs only has one toilet and shower. There was also one bathroom by the reception desk that just had a toilet. No elevators and the stairs are pretty narrow and steep so it would not be good for elderly people or those with balance issues. Large bags could be difficult to carry up/down the stairs as well. Other than that, the hotel is in a walkable area. Lots of different restaurants around the corner as well as a nice Sainsbury’s grocery store. Victoria Station and Victoria Coach Station are both close enough to walk to as is the Hop On / Hop Off bus we had booked. Overall, a good stay near everything we needed to get to without a car.

The only think going for this hotel is location very old property with minimal upgrade or improvements. Staff rude and unhelpful. The only good reviews would be from the family sitting in the entrance daily eating. Checked out after 8 nights, sheets / towels meant to be changed after 5 days, this did not occur. TV kept playing up and did not receive all Channels. Very poor hotel. Small as expected in London however there was no quality service provided.

Really clean sleeping area and bathroom.

No clean room dirty when i came and No cleaning in room under my visit Dirty in toilet small room nowhere to hang up a jacket or Towell ask for towel nothing happaened slepping stag when i check out first room osv

The picture on your website is so deceiving. The room is small and no air condition. It only has dirty electric fan. Instead of staying for 2 nights, we left on the second night because due illness.

There’s dirt on the sheets and pillows. They should make better use of the hoover. Apart from that the room is okay.

Room size was too small and smelly and bathroom stench in the room even if bathroom door is closed, bathroom has no pegs to hang towels or clothes and dirty. Very small window. Avoid staying here

I was really disappointed with my stay at this hotel. The pictures online made the place look modern and spacious, but the reality was very different. The room was much smaller than expected, and it didn’t feel clean at all. The bathroom in particular could have been maintained better, and overall the place just felt worn out. Definitely not what I was led to believe from the photos.

Photos are totally misleading. The room was nothing like description. Not clean. Stained carpet. Walls partly painted, dodgy sockets. Tv barely getting any signal, a few channels only. Noise ridiculous. No soundproofing from reception at all. Even staff chatting loudly at reception after midnight can be heard enough to sound like the door is open. On every level this property is falsely advertised. The thought of staying again is incomprehensible.

Good thank you.

Perfect location

Room still had trash from previous guests and the only bathroom/shower was down 2 floors and was constantly wet and didn’t look like it had been cleaned for days. the room was tiny but It did have a fan in it which was great as it was quite hot and the wifi was high speed and very reliable

Lovely stay at the Chester ot's a very small room and bathroom but it is properly stated on the website so no surprises there. Small Hotel, they could easily spiff up the lobby to make it more inviting and perhaps change the carpet in the room to make it look even more nice amd cozy. Other than that beds were comfy, great shower pressure, all was in a walking distance, we had a beautiful stay