ibis London Shepherds Bush - Hammersmith

I had a wonderful stay at this hotel. The room was spacious, spotless, and very comfortable. The atmosphere throughout the property was quiet, which made for an excellent night’s sleep. Check-in and check-out were smooth and hassle-free, and I felt completely safe thanks to the building’s strong security measures. The hotel also offers an on-site restaurant and bar, which was very convenient. The location couldn’t be better—just a short walk to the tube station and close to plenty of shopping facilities. Overall, this hotel combines comfort, safety, and convenience, making it a great choice for anyone visiting the area.

Nice hotel, conveniently located near tube and overground stations, in central Shepherd’s Bush. Convenient parking and direct entrance to hotel 1st floor via W12 car park around the other side of the block. Would gladly stay again.

clean room. pleasant staff. I would return here. however, no phones in the room

AVOID!!! As the director of my business I booked the stay in advance for myself and 5 employees who were working late in the area. When we arrived they said "Two of you will need to share a room as one of the rooms had a toilet that didnt work". No advance warning or email communication about the problem, very poor! In addition this the room was dirty, the ensuite was for someone with disabilities with a rubber wet floor with a hole in the middle smothered with bathroom sealant, raised cushioned toilet and a cushioned seat in the shower. At £244 (Total £1,464.00) a night per person my business has been ripped off!!

Jose were very assisted perspn which so nice guy too .

Good location but facilities are lacking. I was put in an accessible room with issues in the bathroom - the floor was damaged in the shower, water didn't drain correctly and there was quite a bit of mould around the tiles. The breakfast had a decent selection but there are a limited number of tables.

Our room was clean and staff accommodating as we needed to change our room to a twin bed. Breakfast was lovely and well stocked with plenty of choice other than for vegetarians which was disappointing. This hotel is ideal for setting yourself central with access to all transport systems.

Great service - and a perfect breakfast set up - very efficient

Ibis is a budget hotel chain but lately this location has gotten more expensive especially outside of low season. The rooms don’t have many amenities, but makes an efficient use of its limited size with table space and even a small bench. The staff don’t always refill the soap dispensers, I ended up buying my own from the dollar store. The best part of staying here is the location with lots of shopping nearby as well as easy tube access. The new Elizabeth Line has made getting to the hotel from Heathrow much easier than in the past.

Stayed in this Ibis after a lomg day shopping in the nearby Westfield. Check in was quick, and the staff member on the desk was polite and friendly. We only needed a room for one night so decided to go to the Ibis under the assumption that it would be a basic clean room from a chain hotel, so you know what your getting. Well, we thought we did. We were put into room 320, which is apparently a disability room. Not disabled, but no problem. The room was as bare as a prison cell. It had a bed, a desk, a tiny wardrobe section and thats it. There was a lot of empty floor space like a sofa or something had been removed. The shower room was rusty and dated. The tap constantly ran in the bathroom, and not just a drip but a constant stream. The toilet looked like it was half hanging off the wall, and there was no sink space to store anything. There was a utility cupboard door that wouldnt close, and a few bugs in the room itself. The walls are paper thin with people coming and going most of the night, and the streets outside are lively as expected being in London so you cant really sleep with window open. Wouldnt be a problem but the air conditioning didnt work. Honestly it gets 1 star purely because it was four walls and a roof, but everything else could be improved. Not expecting a 5* stay but I didnt realise Ibis standards were so low.

Great location for concerts in the area, helpful staff.

Tired room, broken air con didn’t work, lots of outside noise. All felt very old and tired.

Rooms were clean. Good food options nearby. Walkable to the mall and underground. Overall a very good location.

Room was tired. Hotel was a bit noisy. Axel on reception was helpful.

Fine.

The hotel is decently placed, next to a tube station but a good 30 minute tube ride from central London. In terms of value for the room, it was not ideal, though this could have been influenced with the timing of booking the room. The room was clean.

Wonderful and friendly staff. Great breakfast

We booked breakfast on our first morning. The seating area was very cramped and a few of the choices for hot food were waiting to be replenished. I wasn’t able to have a hot breakfast of my choice sure to this. There was no bread available to toast by the time it did arrive I had finished my breakfast

It was a very nice staying in this hotel. The hotel is clean and the accomodations is very good.

Okay